Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Harry, are you saying that the installation I am trying to use is broken
in some way for Web Services as a result of being an upgrade from a
previous AR version (actually I think it was upgraded from v5)?
If that is the case, then I guess
Hi,
Seems like you got all necesary information her. And you got an
incident number in return.
Can it be that you does not have the proper permission to see the
inciden? It could be related to multi-tenancy. If you using the
GetEntry soap interface, can you query for this incident?
Regards,
Not sure what you mean by GetEntry, I used HPD_IncidentInterface_WS +
HelpDesk_Query_Service to query the incident and getting:
Tue Jul 28 10:03:48 BOT 2009:DEBUG: MessageNum: 302[\n]
Tue Jul 28 10:03:48 BOT 2009:DEBUG: MessageText: Entry does not exist in
database[\n]
However I can query an
the log
file into an attachment.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of grenadaguy
Sent: Friday, July 24, 2009 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0
Mark,
I can't bear to see you suffer any further. This is how you get data out of
the AR System in an efficient and timely manner:
http://www.javasystemsolutions.com/movies/BMCITSMIncidentIntegration/
You can retrieve it via a WS call (and not to the AR System, because that's
painful), or
Interestinghow expensive is this solution...???
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Baker
Sent: Tuesday, July 28, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Trying to use BackChannel (AR Mid-Tier
to use BackChannel (AR Mid-Tier v7.0)
Jarl, I started looking at backchannel before I was made aware of Web
Services and haven't spent any time on it since. So far I have not
been able to get Web Services to work with the constraints I am under
so really researching it has been no more
Harry, are you saying that the installation I am trying to use is broken in
some way for Web Services as a result of being an upgrade from a previous AR
version (actually I think it was upgraded from v5)?
If that is the case, then I guess I am stuck until I get somebody with
administrative access
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of grenadaguy
Sent: Tuesday, July 28, 2009 14:24
To: arslist@ARSLIST.ORG
Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Harry, are you saying that the installation I am trying to use is broken
in some way
I had posted this as an attachment previously, maybe it slipped your
attention.
soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:urn=urn:HPD_IncidentInterface_Create_WS
soapenv:Header
urn:AuthenticationInfo
urn:userNameMark.Courtenay/urn:userName
Jarl, I started looking at backchannel before I was made aware of Web
Services and haven't spent any time on it since. So far I have not been able
to get Web Services to work with the constraints I am under so really
researching it has been no more productive than trying to use backchannel.
It
...@arslist.org] On Behalf Of grenadaguy
Sent: Friday, July 24, 2009 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Jarl, I started looking at backchannel before I was made aware of Web
Services and haven't spent any time on it since. So far I have not been able
to get
2009/7/24 grenadaguy mark_courte...@yahoo.com:
Jarl, I started looking at backchannel before I was made aware of Web
Services and haven't spent any time on it since. So far I have not been able
to get Web Services to work with the constraints I am under so really
researching it has been no
It almost certainly would help if I had any administrative access to the
server, or indeed any access other than with a basic brower and user
privileges only to open and resolve incidents, however sadly this is not the
case.
It seems like the diagnostics provided by Web Services out of the box
John,
Would use of this tool help with the problem I described elsewhere in this
thread or would it just add the complication of another system to
install/configure/debug/troubleshoot? What interface does it use to the
Remedy server? BackChannel, Web Services or something else? If it were
Kinetic Link - is an open strategy to interacting with the Remedy
server. It exposes the Remedy System in a kind of REST sort of way
-- check out Wikipedia if unfamiliar with the term.
I know a number of companies who have switched many/all of their
integrations to use Klink vs (whetever
If you trying to create and integration into AR System be sure to have
access to a person who got admin privilegies.
Reading the documentation is also a good start.
--
Jarl
2009/7/23 grenadaguy mark_courte...@yahoo.com:
It almost certainly would help if I had any administrative access to
Jarl, I've read the relevant parts of:
White Paper
September 27, 2006
BMC ® Remedy® IT Service Management 7.0 Integrations
and
BMC® Remedy® Action Request System® 7.0
Integrating with Plug-ins and Third-Party Products
As well as browsing through a large number of others looking in vain for any
With those two document you should get a good overview of the
different methods of creating integration into AR System. So, then I
find it strange that you spending a lot of time trying to integrate
trough an undocumenteted interface(using the backchannel method)
I would go for the wget and an
Thanks, I got the tip to use WebServices from another source as well
(coincidentally including a perl script written you your good self).
I have set up a request in soapUI and am getting a response back with an
incident number (below), but no ticket is created and there is no error to
say what
Mark,
You can turn on WebService's logs on the Mid-Tier level to see some
more details about the Web Services interactions. However, if you are
in fact getting an Incident number back, then I would start with
watching Server side Filter logs first. After all in order for the
number to exist the
You might want to consider http://www.kineticdata.com/Products/KineticLink.html
.
Free/opensource -- similar concept to backchannel.
-John
On Jul 20, 2009, at 8:21 PM, grenadaguy wrote:
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux
box) to
Mark,
If the goal is: to robotically create incidents when required then
why not use WebServices as the interface
or use the ARS API as the interface?
I think the BackChannel is internal to the Mid-Tier and as such is
not only not supported (by itself) but also undocumented.
--
Carey Matthew
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux box) to
robotically create incidents when required. I feel this could be useful in
my environment to ease the transition from my internal-only customers
currently sending requests by e-mail, also to facilitate the
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