Re: [Bes-admins] Adding an administrator to BAS

[hdawg]

Its asking for the password of the administrator performing the action.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Thursday, March 10, 2011 11:28 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Adding an administrator to BAS

 

Hi all,

 

I'm really tired and irritable at the moment but there's no excuse for 
forgetting how to do this. Unfortunately, I have to ask.

 

A new member of our helpdesk want permissions on our Blackberry Administration 
Service so she can activate / manage our devices. She
will authenticate directly with our Active Directory. How on earth do I add 
her? I've entered the following information under
Administrator user > Create an administrator user:

 

Display name: jhaWhatever (the jha means I can identify the role she holds)

Authentication type: Active Directory

Domain: Our netbios domain name

Administrator password: This is where I'm going wrong. What password is it 
asking for? It's clearly not the user's password, and
neither is it the local BAS password or BES Service Account password.

 

Someone please help before my head explodes L

 

Richard

 

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Re: [Bes-admins] BlackBerry Agent Issues

[hdawg]

Wanna send over the ALRT/CTRL logs?  Hung threads with a specific agent . that 
mailbox server experiencing any performance problems?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Cole, Brandon T.
Sent: Wednesday, April 20, 2011 3:08 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] FW: BlackBerry Agent Issues

 

We are using BES 5 with 5 different MS Exchange 2003 mail servers (one for each 
of our locations).  Four of the locations/servers
are doing fine.  The connection to the 5th server has suddenly posed an issue 
the last day or two.  The agent for that server (now
agents since we've created some additional static agents) will periodically get 
restarted by the BlackBerry controller.  The message
in the Windows Event Viewer of the BlackBerry server is:

agent 5 missed 2 heartbeats. Restarting.

 

When I look at that agent's log it shows this before restarting each time.

[5] (04/20 13:02:50.003):{0x2A6C} Controller: Requested to stop
[50106] (04/20 13:02:50.295):{0x1D74} Stopping BlackBerry Mailbox Agent 5 for 
Server vTolBlackberry

 

Any ideas?  I spoke to RIM and will be calling them back, but they didn't sound 
overly sure the first time I mentioned the issue.
Yesterday this occurred ten times and I had to restart the controller and/or 
dispatcher service for the agent to work again.  We
have rebooted the Exchange server in question and BlackBerry server.

 

http://www.blackberry.com/btsc/KB15207

 

Thank you,

 

Brandon T. Cole
Technology Support Specialist
Shumaker, Loop & Kendrick, LLP
1000 Jackson Street
Toledo, Ohio 43604-5573
419.241.9000
419.321.1228 direct
419.241.6894 fax
bc...@slk-law.com
  www.slk-law.com 

  _  

Confidentiality Statement: This electronic message contains information from 
the law firm of Shumaker, Loop & Kendrick, LLP, and may
be confidential or privileged. The information is intended to be for the use of 
the individual or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying, distribution or 
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Re: [Bes-admins] Moving BES database to new SQL server

[hdawg]

Do you have DBNS installed/configured?

I love typos (please show me SQL 2003 if you can)

http://docs.blackberry.com/en/admin/deliverables/7312/Install_BB_DBNS_216473_11.jsp

http://www.blackberry.com/btsc/KB21563
http://www.blackberry.com/btsc/KB11716

For 200 users on a BES, I could install SQL server (if it would install) on my 
playbook and it would handle it without issue.

Sounds like your SQL admin is guessing ... suggest that he setup some perfmon 
counters, or look at SQL BPA -
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=da0531e4-e94c-4991-82fa-f0e3fbd05e63
 before he starts finger pointing.

Some perfmon references:
http://blogs.technet.com/b/vipulshah/archive/2006/11/30/understanding-perfmon-counters-while-troubleshooting-sql-server-performance-
issues.aspx
http://sqlserverpedia.com/wiki/Performance_Monitor

If you *MUST* move the database to a new server - 
http://www.blackberry.com/btsc/KB03112.

Good luck.


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Sunday, May 08, 2011 7:30 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Moving BES database to new SQL server

The strange thing is, when I get notified that my bes lost connection to the 
database, its rarely during the day. Its always at
night, when backups are running. Would a bes database be doing much at 2am? All 
users are in the Eastern timezone, we're not
international.

- Original Message -
From: Linares, Mo A [mailto:moises.lina...@bakermckenzie.com]
Sent: Sunday, May 08, 2011 07:26 PM
To: bes-admins@dataoutages.com 
Subject: Re: [Bes-admins] Moving BES database to new SQL server

It is possibly - the bes database can be i/o intense - I have about 150 users - 
sql 2000- and I've noticed that during high peaks
during the day the cpu and memory can clock a higher usage and it is all About 
the bes database. Haven't moved a ha database but I
assume it is similar to a regular database - 

- Original Message -
From: Peterson David [mailto:dpete...@dinslaw.com]
Sent: Sunday, May 08, 2011 06:12 PM
To: A list for BES Admin's to discuss issues,etc. 
Subject: [Bes-admins] Moving BES database to new SQL server

Our SQL admin thinks my BES database is overloading our SQL server, apparently 
at least in terms of I/O. To take the strain off, he
wants to move the besmgmt database to a different server. What is the best way 
to do this? I have two BES servers (5.0.3) in HA. The
SQL box is SQL 2005, I believe SP3 but not certain. I have approximately 200 
Blackberry users. Personally, I didn't think the BES
database was that intense for a SQL server but my server keeps losing 
connection to the database. At least once when it did this,
things that used other SQL databases on that box stopped working until I 
rebooted it. RDP didn't work until I rebooted it a second
time.

ThanksNOTICE: This electronic mail transmission from the law firm of Dinsmore & 
Shohl may constitute an attorney-client
communication that is privileged at law.  It is not intended for transmission 
to, or receipt by, any unauthorized persons. If you
have received this electronic mail transmission in error, please delete it from 
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Re: [Bes-admins] Moving BES database to new SQL server

[hdawg]

I'll bet $1.00 that the only reason they want to move it is to silence you.

Tell them to do their due diligence and look at the performance of the server 
and fix it.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Monday, May 09, 2011 8:57 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Moving BES database to new SQL server

Thanks. I saw even the KB article for 5.0.3 Exchange on the DBNS said the SQL 
server had to be on server 2003, but another article
says it's now supported on 2008 as of SP1. I assume the original article was 
just never updated?

I'm a bit torn on the database. I really don't like the thought of moving it, 
but then if they don't figure it out soon, it's really
going to annoy me. My BES servers are losing connection to the database much 
more than I'm comfortable with.

I'm actually wondering if part of why they want to move me is that BES is the 
only thing actively complaining. 

-Original Message-
From: hdawg [mailto:hd...@port3101.org]
Sent: Monday, May 09, 2011 8:19 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Moving BES database to new SQL server

Do you have DBNS installed/configured?

I love typos (please show me SQL 2003 if you can)

http://docs.blackberry.com/en/admin/deliverables/7312/Install_BB_DBNS_216473_11.jsp

http://www.blackberry.com/btsc/KB21563
http://www.blackberry.com/btsc/KB11716

For 200 users on a BES, I could install SQL server (if it would install) on my 
playbook and it would handle it without issue.

Sounds like your SQL admin is guessing ... suggest that he setup some perfmon 
counters, or look at SQL BPA -
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=da0531e4-e94c-4991-82fa-f0e3fbd05e63
 before he starts finger pointing.

Some perfmon references:
http://blogs.technet.com/b/vipulshah/archive/2006/11/30/understanding-perfmon-counters-while-troubleshooting-sql-server-performance-
issues.aspx
http://sqlserverpedia.com/wiki/Performance_Monitor

If you *MUST* move the database to a new server - 
http://www.blackberry.com/btsc/KB03112.

Good luck.


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Sunday, May 08, 2011 7:30 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Moving BES database to new SQL server

The strange thing is, when I get notified that my bes lost connection to the 
database, its rarely during the day. Its always at
night, when backups are running. Would a bes database be doing much at 2am? All 
users are in the Eastern timezone, we're not
international.

- Original Message -
From: Linares, Mo A [mailto:moises.lina...@bakermckenzie.com]
Sent: Sunday, May 08, 2011 07:26 PM
To: bes-admins@dataoutages.com 
Subject: Re: [Bes-admins] Moving BES database to new SQL server

It is possibly - the bes database can be i/o intense - I have about 150 users - 
sql 2000- and I've noticed that during high peaks
during the day the cpu and memory can clock a higher usage and it is all About 
the bes database. Haven't moved a ha database but I
assume it is similar to a regular database - 

- Original Message -
From: Peterson David [mailto:dpete...@dinslaw.com]
Sent: Sunday, May 08, 2011 06:12 PM
To: A list for BES Admin's to discuss issues,etc. 
Subject: [Bes-admins] Moving BES database to new SQL server

Our SQL admin thinks my BES database is overloading our SQL server, apparently 
at least in terms of I/O. To take the strain off, he
wants to move the besmgmt database to a different server. What is the best way 
to do this? I have two BES servers (5.0.3) in HA. The
SQL box is SQL 2005, I believe SP3 but not certain. I have approximately 200 
Blackberry users. Personally, I didn't think the BES
database was that intense for a SQL server but my server keeps losing 
connection to the database. At least once when it did this,
things that used other SQL databases on that box stopped working until I 
rebooted it. RDP didn't work until I rebooted it a second
time.

ThanksNOTICE: This electronic mail transmission from the law firm of Dinsmore & 
Shohl may constitute an attorney-client
communication that is privileged at law.  It is not intended for transmission 
to, or receipt by, any unauthorized persons. If you
have received this electronic mail transmission in error, please delete it from 
your system without copying it, and notify the
sender by reply e-mail, so that our address record can be corrected.


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Re: [Bes-admins] Bes database move to sql 2000

[hdawg]

Review

http://www.port3101.org/featured-blackberry-kb-articles/902-kb12247-move-msde-database-microsoft-sql-server-database.html

and

http://www.port3101.org/featured-blackberry-kb-articles/1425-kb12714-move-blackberry-mdss-databases-new-microsoft-sql-server.html

 

it isn’t as simple as just a backup and restore.

 

  _  

From: bes-admins-boun...@dataoutages.com  
To: bes-admins@dataoutages.com  
Sent: Mon May 24 15:29:20 2010
Subject: [Bes-admins] Bes database move to sql 2000 

Hello All,

 

Moving the bes data base to a new Sql server. Going to keep the current sql 
data base in place for a contingency plan. Ran a restore from backup server of 
the besmgmt and mdss database to the new Sql 2000.

Have the Blackberry manager and Blackberry configuration running on a different 
server. So when ready I select change database on the blackberry server 
configuration panel ? Then follow wizard prompts ?

 

Thank you,

 

 

Michael Callahan

Telecommunications

Phone - (781)-935-6020 x599

Fax - (781)-207-8013

Email - mcalla...@servicepointusa.com

 

Service Point USA

Document, Print, and Information Management

www.servicepointusa.com

 

P  - Please consider the environment - do you really need to print this email?

 

 

This communication is confidential and may contain privileged information 
intended solely for the named addressee. It may not be used or disclosed except 
for the purpose for which it has been sent. If you are not the intended 
recipient, you may not copy or distribute this communication. Unless expressly 
stated, opinions in this message are those of the individual sender and not of 
Service Point USA. If you have received this communication in error, please 
notify Service Point USA by emailing postmas...@servicepointusa.com quoting the 
sender and delete the message and any attached documents. 

Service Point USA | 5 Commonwealth Ave Unit 5 | Woburn, MA 01801 | 781.935.6020

 

 

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Re: [Bes-admins] Owner Information Missing

[hdawg]

Is there any info set when you go to Options > Owner on the HH?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Richard Lawley
Sent: Tuesday, May 25, 2010 2:57 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Owner Information Missing

 

We replaced a Blackberry Tour 9630 today under a warranty exchange. I was able 
to do the BB switch on the desktop manager and it
worked perfect. Now the owner information is not showing up on the screen. I 
even tried to put a password on it and lock it, still
noting. All you get is the message that says the screen is locked and press the 
lock button to unlock it. Does anyone know of a fix
for this? I've gone through the BES and the only reference that I see is the 
Lock Owner Info. I enabled that but it's still not
showing up.

 

Richard Lawley
Information Technology Department
Johanson Transportation Service
Direct 559-458-2245
Office 800-742-2053
Cell 559-907-6610
Fax 559-458-2236

  cid:566565015@26102009-18A8
Please visit us at our website:   
www.johansontrans.com to learn more about our company and solutions
we provide

 

 

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Re: [Bes-admins] Subscription Assistance

[hdawg]

Read: http://www.dataoutages.com/mailman/listinfo/bes-admins

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Nelson, Caryn S.
Sent: Tuesday, May 25, 2010 4:22 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Subscription Assistance

 

Forgive my ignorance, but I have been searching the settings and been unable to 
subscribe from these messages.

Please direct me to the correct site/option for this.  The link on the initial 
subscription page generated an error.

 

Thank you,

Caryn

 

 
 
Visit our website at www.wilmingtontrust.com
 
Investment products are not insured by the FDIC or any other governmental 
agency, are not deposits of or other obligations of or guaranteed by Wilmington 
Trust or any other bank or entity, and are subject to risks, including a 
possible loss of the principal amount invested. This e-mail and any files 
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It is intended solely for the use of the individual or entity who is the 
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Re: [Bes-admins] Bes database move to sql 2000

[hdawg]

Very much the same process … 
http://www.port3101.org/featured-blackberry-kb-articles/133-kb03112-how-move-besmgmt-database-new-sql-server-instance.html

 

 <http://blog.port3101.org/hdawg> http://blog.port3101.org/hdawg 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Callahan, Mike
Sent: Tuesday, May 25, 2010 4:29 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Bes database move to sql 2000

 


This article is How to move from a Microsoft SQL Server Desktop Engine (MSDE) 
database to a Microsoft SQL Server database


I am moving a Microsoft sql to Microsoft sql. So doing a restore of the 
database and mdss database and then changing the sql server name on the 
configuration tab wizard will not work ?


 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, May 25, 2010 12:43 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Bes database move to sql 2000

 

Review

http://www.port3101.org/featured-blackberry-kb-articles/902-kb12247-move-msde-database-microsoft-sql-server-database.html

and

http://www.port3101.org/featured-blackberry-kb-articles/1425-kb12714-move-blackberry-mdss-databases-new-microsoft-sql-server.html

 

it isn’t as simple as just a backup and restore.

 

  _  

From: bes-admins-boun...@dataoutages.com  
To: bes-admins@dataoutages.com  
Sent: Mon May 24 15:29:20 2010
Subject: [Bes-admins] Bes database move to sql 2000 

Hello All,

 

Moving the bes data base to a new Sql server. Going to keep the current sql 
data base in place for a contingency plan. Ran a restore from backup server of 
the besmgmt and mdss database to the new Sql 2000.

Have the Blackberry manager and Blackberry configuration running on a different 
server. So when ready I select change database on the blackberry server 
configuration panel ? Then follow wizard prompts ?

 

Thank you,

 

 

Michael Callahan

Telecommunications

Phone - (781)-935-6020 x599

Fax - (781)-207-8013

Email - mcalla...@servicepointusa.com

 

Service Point USA

Document, Print, and Information Management

www.servicepointusa.com

 

P  - Please consider the environment - do you really need to print this email?

 

 

This communication is confidential and may contain privileged information 
intended solely for the named addressee. It may not be used or disclosed except 
for the purpose for which it has been sent. If you are not the intended 
recipient, you may not copy or distribute this communication. Unless expressly 
stated, opinions in this message are those of the individual sender and not of 
Service Point USA. If you have received this communication in error, please 
notify Service Point USA by emailing postmas...@servicepointusa.com quoting the 
sender and delete the message and any attached documents. 

Service Point USA | 5 Commonwealth Ave Unit 5 | Woburn, MA 01801 | 781.935.6020

 

 

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Re: [Bes-admins] Using a Proxy Server with BES

[hdawg]

It is all or nothing.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Tuesday, May 25, 2010 5:22 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Using a Proxy Server with BES

 

I think it may be all or nothing.  We use an auto-config file and figure that 
the same conditions should apply to a user going through the proxy regardless 
if they are coming from a PC or a BB.  However, we do not prevent them from 
switching to the internet browser so they could bypass the proxy.

 

  _  

From: Michele A Cassone 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Mon, May 24, 2010 12:52:01 PM
Subject: [Bes-admins] Using a Proxy Server with BES

Hi Everyone,

 

Our company uses a proxy server to filter web pages such as Facebook and 
MySpace.  I was reading through the instructions to set up the BES to use the 
proxy server and it seems like it’s an all or nothing type of deal. Am I 
reading correctly, or is there a way that I can set up groups and set those 
groups to use the proxy?

 

This is what I was reading:

 

 

 
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15673&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=182342574&stateId=0%200%20182889833

 

 
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11028&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=182342574&stateId=0%200%20182889833
 

TIA,



Michele A Cassone | Network Administrator |  EnviroTrac Ltd. | 5 Old Dock Road, 
Yaphank NY 11980
631.924.3001(office) | 631.924.5001(fax)  | miche...@envirotrac.com
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Re: [Bes-admins] BPS 4.1.4 on Lotus Domino 6.5.5

[hdawg]

Why not read the docs and create your own detailed steps?

http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Professional+Software+for+IBM+Lotus+Domino

No one is going to spoon feed you.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Marko Popovic
Sent: Friday, May 28, 2010 5:25 AM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] BPS 4.1.4 on Lotus Domino 6.5.5

I am supposed to install BPS for one customer. He is using Lotus Domino 6.5.5 
and unfortunately he couldn't fulfill pre-installation
requirements. Can anyone send me step by step pre-installation tasks (more 
detailed than it is on BB site) that should be done on BB
server in order to prepare it for BPS installation?
Regards,
Sent from my BlackBerryR smartphone from Vodafone 
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Re: [Bes-admins] BPS 4.1.4 on Lotus Domino 6.5.5

[hdawg]

A document isn't going to fix this problem.  Call T-Support, they'll give you 
step-by-step instructions.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Marko Popovic
Sent: Friday, May 28, 2010 7:52 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BPS 4.1.4 on Lotus Domino 6.5.5

Already did and installed everything but couldn't send emails to other domains 
and couldn't sync contacts. Everything else was
working fine. Their Lotus Admin was onsite and couldn't find the problem which 
was definately on Lotus Domino replica which was on
BB Server. Error was that due to policy rules he can not send outbound emails 
while everything was set as it should be so obviously
some error was made during replica installation.
--Original Message--
From: hdawg
Sender: bes-admins-boun...@dataoutages.com
To: bes-admins@dataoutages.com
ReplyTo: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] BPS 4.1.4 on Lotus Domino 6.5.5
Sent: May 28, 2010 1:38 PM

Why not read the docs and create your own detailed steps?

http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Professional+Software+for+IBM+Lotus+Domino

No one is going to spoon feed you.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Marko Popovic
Sent: Friday, May 28, 2010 5:25 AM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] BPS 4.1.4 on Lotus Domino 6.5.5

I am supposed to install BPS for one customer. He is using Lotus Domino 6.5.5 
and unfortunately he couldn't fulfill pre-installation
requirements. Can anyone send me step by step pre-installation tasks (more 
detailed than it is on BB site) that should be done on BB
server in order to prepare it for BPS installation?
Regards,
Sent from my BlackBerryR smartphone from Vodafone 
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Sent from my BlackBerryR smartphone from Vodafone 
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Re: [Bes-admins] Delete user Bes 5

[hdawg]

It's probably NOT a rights thing.  Check the BAS log file for any errors / 
events.  If you want to zip up the log and email it to me
I'll look at it.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of m...@hotmail.com
Sent: Tuesday, June 01, 2010 4:59 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Delete user Bes 5

 

it is a rights thing, make sure account you are using has rights to system you 
are running bas on
 

  _  

Date: Tue, 1 Jun 2010 13:54:10 -0700
From: rr...@cuesta.edu
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Delete user Bes 5

We have a problem deleting users from our 03 server Bes 5.0 mr2 server. 

 

In the admin screen I choose a user and I get a error:  The request could not 
be completed.  (I am running as the full bes admin)

 

I tried doing it from SQL directly as posted elsewhere but it then leaves the 
user still listed and in a funky state.

 

Has anyone else run into this problem?  Seems to me this should be a simple 
thing but its not working.

 

Thank you

Robert Rosa

Cuesta Community College systems Admin

 

 

  _  

Hotmail is redefining busy with tools for the New Busy. Get more from your 
inbox. See how.

 

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Re: [Bes-admins] Bes database move to sql 2000

[hdawg]

Delete the besmgmt database

Run the created statement again (leaving besmgmt.cfg as the default … or change 
the database name if yours is not BESMgmt … don’t change anything else in there)

Restore your database on top of the newly created one with created

Restart dispatcher service.

 

Or … the transaction log is full … is it?

 

 

Please don’t email me directly but rather the list so everyone can see the 
problems / success.

 

From: Callahan, Mike [mailto:mcalla...@servicepointusa.com] 
Sent: Friday, June 04, 2010 9:02 AM
To: hd...@port3101.org
Subject: RE: [Bes-admins] Bes database move to sql 2000

 

Hello , we did everything by the book. As far as instructions goes, changing 
the database to new sql server, but the only service that would not start up is 
the BB dispatcher,

 and the new sql server name did not change in the blackberry manager. Our 
exchange server is hosted in Canada and we use mapi services to sync email, not 
sure is this has

 anything to do with it but figured I would let you know.

We received this eror The BlackBerry Dispatcher service terminated with 
service-specific error 5608.  We did the following resolution but did not fix 
the error, wondering if any one has any other possible solutions.

 

Environment 

*   BlackBerry® Enterprise Server software version 4.0 and 4.1 

Problem

When trying to start the BlackBerry Dispatcher, after moving the BlackBerry 
Configuration Database to a remote Microsoft® SQL Server™, you receive error 
code 5608.

Cause

This issue may be caused by one of the following: 

1.  The Microsoft SQL Server does not have the error codes in the master 
table database for the BlackBerry Dispatcher service to start. 
2.  The BlackBerry Configuration Database transaction logs are full. 

Resolution

Complete the appropriate resolution.

Cause 1

The Microsoft SQL Server does not have the error codes in the master table 
database for the BlackBerry Dispatcher service to start .

Resolution 

1.  Extract the service pack for the BlackBerry Enterprise Server software 
version that you are using to a folder location. 
2.  Copy the Database folder from the extracted folder location to the 
remote Microsoft SQL Server. 
3.  Open the BESMgmt.cfg file in a text editing application (e.g. Microsoft 
Notepad). 
4.  Type cmd=Migrate. 
5.  Make sure the Microsoft SQL Server and BlackBerry Configuration 
Database names are correct. 
6.  Save and close the BESMgmt.cfg file. 
7.  Open a command prompt and navigate to the database folder. 
8.  From the command prompt, type createdb besmgmt.cfg. 
9.  Confirm the account with which you are logged into the Microsoft SQL 
Server has access to the BlackBerry Configuration Database. 
10. Start the BlackBerry Dispatcher service. 

Cause 2

The BlackBerry Configuration Database transaction logs are full.

Resolution

Back up the transaction logs on the database server for the BlackBerry 
Configuration Database. 

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, May 25, 2010 12:43 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Bes database move to sql 2000

 

Review

http://www.port3101.org/featured-blackberry-kb-articles/902-kb12247-move-msde-database-microsoft-sql-server-database.html

and

http://www.port3101.org/featured-blackberry-kb-articles/1425-kb12714-move-blackberry-mdss-databases-new-microsoft-sql-server.html

 

it isn’t as simple as just a backup and restore.

 

  _  

From: bes-admins-boun...@dataoutages.com  
To: bes-admins@dataoutages.com  
Sent: Mon May 24 15:29:20 2010
Subject: [Bes-admins] Bes database move to sql 2000 

Hello All,

 

Moving the bes data base to a new Sql server. Going to keep the current sql 
data base in place for a contingency plan. Ran a restore from backup server of 
the besmgmt and mdss database to the new Sql 2000.

Have the Blackberry manager and Blackberry configuration running on a different 
server. So when ready I select change database on the blackberry server 
configuration panel ? Then follow wizard prompts ?

 

Thank you,

 

 

Michael Callahan

Telecommunications

Phone - (781)-935-6020 x599

Fax - (781)-207-8013

Email - mcalla...@servicepointusa.com

 

Service Point USA

Document, Print, and Information Management

www.servicepointusa.com

 

P  - Please consider the environment - do you really need to print this email?

 

 

This communication is confidential and may contain privileged information 
intended solely for the named addressee. It may not be used or disclosed except 
for the purpose for which it has been sent. If you are not the intended 
recipient, you may not copy or distribute this communication. Unless expressly 
stated, opinions in this message are those of the individual sender and not of 
Service Point USA. If you have received this communication in error, please 
notify Service Point USA by

Re: [Bes-admins] BES data plans

[hdawg]

BlackBerry Expert Support Center - https://www.blackberry.com/besc/dashboard/

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos
Sent: Monday, June 07, 2010 12:41 PM
To: 'A list for BES Admin's to discuss issues, etc. 
(bes-admins@dataoutages.com)'
Subject: [Bes-admins] BES data plans

 

Does anyone know if there is a way to find out if a device or a user's account 
has been provisioned to connect to a BES server?
Quite often we have users who will go out and buy a BB, the sales kid will 
automatically add them to the BIS plan. Then they'll come
to us and try to connect to our BES, once it fails then that requires us to get 
the user to switch to an enterprise plan. I know
occasionally even with a BIS plan, you'll see the enterprise activation icons 
around so it can get the Help Desk a little confused
whether or not it's ready. Wondering if there is a service book or a cmd that 
can be ran which will go through a checklist to see if
it's ready to hookup to a BES.

 

 

 

Carlos Ceron
Network Analyst 
Office of Technology and Information Services
The University of Texas System 
Phone: (512) 579-5064 
Fax: (512) 499-4599
E-Mail: cce...@utsystem.edu

 

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Re: [Bes-admins] Message To Change BlackBerry Password

[hdawg]

Sounds like the BIS message where they've changed their password on an email 
account and need to update it in BIS.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of guzow...@mskcc.org
Sent: Wednesday, June 09, 2010 8:25 AM
To: Bes-Admins@dataoutages.com
Subject: [Bes-admins] Message To Change BlackBerry Password

 

I've had reports from some of the users in our Org that they have received an 
email to change their BlackBerry password. These users
are not on our BES. I'm trying to see if this is something that is being sent 
by the carrier (namely T-Mobile). Just curious if
anyone else has seen this in the last week or so.

 

Regards,

Frank

 

 

 
 =
 
 Please note that this e-mail and any files transmitted with it may be 
 privileged, confidential, and protected from disclosure under 
 applicable law. If the reader of this message is not the intended 
 recipient, or an employee or agent responsible for delivering this 
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Re: [Bes-admins] Bes-Admins Digest, Vol 29, Issue 36

[hdawg]

That information is not correct.

 

Please read: 
http://docs.blackberry.com/en/admin/deliverables/7534/Supported_environments_554172_11.jsp

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Evenden
Sent: Friday, June 18, 2010 9:48 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Bes-Admins Digest, Vol 29, Issue 36

 

The phones also have to be 4.5 or later, or else you have to reactivate them 
after the migration.

 

Out of curiosity, for Bart, why would you go from Exchange to Domino?

 

-- 
Jonathan Evenden
Director of IT Consulting
MCP - Microsoft Certified Professional
TNTMAX, LLC.
Technology Solutions by Design
0101010001001110010101000110110101110000
(201) 891-8686 Main
(201) 891-4672 Fax

 

jeven...@tntmax.com
253 Madison Ave, Wyckoff, NJ 07481

http://www.tntmax.com
__
NOTICE OF CONFIDENTIALITY

 

The information contained in this transmission is confidential and may be 
privileged and/or contain confidential information that is
legally protected by
state and federal law. This information is intended only for the use of the 
individual or organization to whom it is addressed. If
it is not meant for you please notify the sender immediately by telephone so 
arrangements may be made to return the documents or
destroy them. Use, disclosure, distribution or copying of documents transmitted 
to you in error is strictly prohibited.  Thank you. 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of bi...@finishline.com
Sent: Friday, June 18, 2010 9:02 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Bes-Admins Digest, Vol 29, Issue 36

 

In reply to " Moving BES 5 server to new hardware (steveaschett...@yahoo.com)" 

RIM has a user migration tool. As long as you are using the same platform that 
would allow you to move the users from one BES server
to the other. It seemed simple to use and it might do the trick if you are 
moving to the same mail environment. We were moving from
Exchange to Domino and the data formats do not match so it would not work for 
us. But as I said, the same format should be fine. 

Bart Ivey 
Systems Administrator 
The Finish Line USA, Inc. 



From:bes-admins-requ...@dataoutages.com 
To:bes-admins@dataoutages.com 
Date:06/17/2010 09:02 PM 
Subject:Bes-Admins Digest, Vol 29, Issue 36 
Sent by:bes-admins-boun...@dataoutages.com 

  _  




Send Bes-Admins mailing list submissions to
bes-admins@dataoutages.com

To subscribe or unsubscribe via the World Wide Web, visit
  
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or, via email, send a message with subject or body 'help' to
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of Bes-Admins digest..."


Today's Topics:

  1. Moving BES 5 server to new hardware (steveaschett...@yahoo.com)
  2. Re: Moving BES 5 server to new hardware (Remzi Semsettin Turer)
  3. (no subject) (Moller, Doreen)
  4. Re: (no subject) (Chris Burwell)
  5. Re: (no subject) (Reardon, Diane)


--

Message: 1
Date: Thu, 17 Jun 2010 12:54:34 -0700 (PDT)
From: "steveaschett...@yahoo.com" 
Subject: [Bes-admins] Moving BES 5 server to new hardware
To: bes-admins@dataoutages.com
Message-ID: <305296.2220...@web53807.mail.re2.yahoo.com>
Content-Type: text/plain; charset="us-ascii"

Our BES 5 server is on some old, out-of-warranty hardware and I just got a 
budget for a new server...

Question:  What's the best way to go about doing a server move?

BES is currently running on a 2003 Server, running 5.0.  Ideally, I would move 
it to a 2008 R2 server with much more RAM etc etc...
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Message: 2
Date: Thu, 17 Jun 2010 16:51:11 -0400
From: Remzi Semsettin Turer 
Subject: Re: [Bes-admins] Moving BES 5 server to new hardware
To: "steveaschett...@yahoo.com" , "A 
list
for BES Admin's to discuss issues, etc." 

Message-ID: mailto:c84002ff.2230a%25sems...@gmail.com> >
Content-Type: text/plain; charset="iso-8859-1"

Where is the SQL Server? Or are you using MSDE? If SQL server is on a
separate box, get a temporary SRP from RIM, install new server to the same
Blackberry domain and SQL server instance. Move 

Re: [Bes-admins] Moving BES 5 server to new hardware (Follow Up)

[hdawg]

If you already have another SRP don't spend the effort on getting a migration 
key.  The only reason you get it is so you can have 2
servers stood up at the same time.

90 days is all that they will give you ... but you already have a 2nd SRP so 
there is no need to do this.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Charles A Ransom
Sent: Saturday, June 19, 2010 1:47 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Moving BES 5 server to new hardware (Follow Up)

Thanks Chris - I already have another SRP-ID that I was planning on using 
during my migration.   But I order a "migration kit" -
I just had two BES packages around (Verizon & Novell), but I only used one so 
far.

But   Is 90 days all they will give you?

>>> Chris Burwell  06/19/10 1:08 PM >>>
The migration kit is just another SRP-ID (Since you cannot have two
servers connected to the Blackberry network with the same SRP-ID).

In my case, RIM issued me a new SRP-ID and said that in 90 days the
SRP-ID that my current/old BES was using would become inactivte.

The migration kit is generally used to make transitioning to a new BES
server easier.


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Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

[hdawg]

You want to export user information?

 

Right-click / export?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, June 22, 2010 12:41 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Need way to extract login id for 4.1.6 BES users

 

Hi Everyone, Does anyone have a script or a good way to export login ID along 
with the other information from BES Manger 4.1.6?

Thanks so much! 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

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Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

[hdawg]

What is a "logon id"?

 

Username?  Everything prior to the @domain.com?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, June 22, 2010 2:29 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

 

I know how to do an export, but it does not give you logon id as a field to 
export. That is what I am asking. thanks

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, June 22, 2010 12:55 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

You want to export user information?

 

Right-click / export?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, June 22, 2010 12:41 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Need way to extract login id for 4.1.6 BES users

 

Hi Everyone, Does anyone have a script or a good way to export login ID along 
with the other information from BES Manger 4.1.6?

Thanks so much! 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

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Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

[hdawg]

Yes to what?

 

What AD attribute are you looking to view?  Regardless, there is no way to 
simply get a "logon id"  if you're looking for everything
prior to @domain.com you could export the user data and parse it in excel / etc.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, June 22, 2010 2:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

 

yes

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, June 22, 2010 2:30 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

What is a "logon id"?

 

Username?  Everything prior to the @domain.com?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, June 22, 2010 2:29 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

 

I know how to do an export, but it does not give you logon id as a field to 
export. That is what I am asking. thanks

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, June 22, 2010 12:55 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Need way to extract login id for 4.1.6 BES users

You want to export user information?

 

Right-click / export?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, June 22, 2010 12:41 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Need way to extract login id for 4.1.6 BES users

 

Hi Everyone, Does anyone have a script or a good way to export login ID along 
with the other information from BES Manger 4.1.6?

Thanks so much! 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

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Re: [Bes-admins] Need to Export Email address from BES Manager 4.1.6

[hdawg]

I honestly don't know . I never access data this way.  Your best bet may be to 
use the BRK or direct SQL queries.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, June 23, 2010 12:30 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Need to Export Email address from BES Manager 4.1.6

 

Guys, I noticed when I do an export I cannot get SMTP address although that 
field is visible in the console. Does anyone know if
there is a way to customize what fields appear during an export of stats.

Thanks very much 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

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Re: [Bes-admins] Reporting Tool for BES 4.1.6

[hdawg]

What are you looking to report on?

 

Anything detailed that actually does some form of analytics on the data you're 
going to have to pay for .

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, June 23, 2010 1:04 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Reporting Tool for BES 4.1.6

 

Does anyone know some good reporting tools can download for BES 4.1.6? thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

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Re: [Bes-admins] Wipe Question

[hdawg]

To confirm a wipe from the POLC log: 
http://blog.port3101.org/hdawg/63-log-file-entries-confirm-erase-data-disable-handheld-command.html

Security policy group > Media Card Format on Device Wipe

Minimum requirements
• BlackBerry® Device Software 5.0
• BlackBerry® Enterprise Server 5.0 SP1

http://docs.blackberry.com/en/admin/deliverables/16679/BlackBerry_Enterprise_Server-Policy_Reference_Guide-T323212-1063796-0616124539-001-5.0.2-US.pdf

page 199

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Friday, June 25, 2010 2:29 PM
To: wrbdec...@gmail.com; A list for BES Admin's to discuss issues, etc.; 
glo...@aol.com
Subject: Re: [Bes-admins] Wipe Question

Last question...

I reviewed the logs to verify the wipe | kill happened, this is all that I can 
locate on the search...I looked at the rest of the log and cant seem to locate 
a verification that the wipe actually happened.  Am I missing something?

[3] (06/25 09:22:17.697):{0x1428} {u...@domain.com, PIN=***, 
UserId=336}RequestHandler::FormatGMETransactionForDevice - Sending 
KILL_DEVICE_REQUEST request to device, contentType=ITADMIN, size=51, RefId=0, 
TransactionId=-92233720355774365111, SRPID=S57419111, Tag=53611

I also cannot seem to locate the Security > Wipe SD card (we are on 5.0.1.58)  
Looks like it is indeed a 5.0.2 thing.

Thank you,
Mark
x8142 
 Please consider your environmental responsibility before printing this e-mail 


-Original Message-
From: wrbdec...@gmail.com [mailto:wrbdec...@gmail.com] 
Sent: Friday, June 25, 2010 11:02 AM
To: Eggan, Mark; A list for BES Admin's to discuss issues,etc.; glo...@aol.com
Subject: Re: [Bes-admins] Wipe Question

5.0.1 or 5.0.2
Sent via BlackBerry by AT&T

-Original Message-
From: "Eggan, Mark" 
Date: Fri, 25 Jun 2010 11:00:42 
To: ; A list for BES Admin's to discuss 
issues,etc.; 
Subject: RE: [Bes-admins] Wipe Question

BES 5.0?  

Thank you,
Mark
x8142 
 Please consider your environmental responsibility before printing this e-mail 


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of wrbdec...@gmail.com
Sent: Friday, June 25, 2010 11:00 AM
To: A list for BES Admin's to discuss issues,etc.; glo...@aol.com
Subject: Re: [Bes-admins] Wipe Question

You can wipe the SD card with a wipe in the newest versions of BES. 
Sent via BlackBerry by AT&T

-Original Message-
From: "Eggan, Mark" 
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 25 Jun 2010 10:50:21 
To: ; 
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Wipe Question

Thanks for the information.  

Thank you,
Mark
x8142 
 Please consider your environmental responsibility before printing this e-mail 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of glo...@aol.com
Sent: Friday, June 25, 2010 10:50 AM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Wipe Question

I do remote wipes all the time (one bes admin for offices in multiple cities) 
and it DOES NOT wipe the sd card so if the user has photos or sensitive company 
documents on it, you're out of luck 
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Eggan, Mark" 
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 25 Jun 2010 09:35:52 
To: BES Admin Users Group
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: [Bes-admins] Wipe Question

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Re: [Bes-admins] Implementing New Password Policy Tomorrow for 1300 users

[hdawg]

I would not recommend following the path you're taking.

 

First and foremost I don't ever recommend applying the default policy to 
anyone.  I recommend making the default policy the most
secure / most restrictive policy and then creating new policies for however you 
choose to implement IT Policy.

 

By doing this you've gone through and explicitly set what you want and don't 
have any possible stragglers . you know if someone has
the Default policy assigned to them that someone didn't do what they were 
supposed to.

 

So, create the new policy and assign them to people.  I'd do them in groups of 
100 in 30 minute intervals . doing the first 10 or so
prior to the group of 100 one at a time to verify that the proper settings are 
indeed in place.

 

Hopefully you've done some testing already and already worked out the kinks 
with a pilot group, but if not, now you can.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Monday, June 28, 2010 3:12 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Implementing New Password Policy Tomorrow for 1300 users

 

Hi Everyone, 

Can anyone make a good recommendation on the most efficient way to push down a 
new password policy to everyone tomorrow. I assume
changing the default policy is the preferred method, and then having an 
exception group should that be needed. Once I update the
default policy does it automatically get pushed or do I need to highlight the 
users names and click resent IT policy.

Just want to do this is the best possible fashion to minimize problems. 

Thanks! 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] ImplementingNew PasswordPolicyTomorrowfor1300 users

[hdawg]

Not likely, not should, not maybe ... IT WILL BE AUTOMATIC.  Sorry for the 
caps, just wanted to clear any doubt.  If it doesn't
automatically push, there is problem somewhere in the delivery path..

That said ... this is another good reason to use a separate policy.  As soon as 
you update this policy you'll be queueing the push
for everyone; if you create a separate policy and assign it to people you can 
control the deployment.  Sure BES 5 has throttling
yadda yadda, but you're still not in complete control.

You could use the trait tool 
(http://docs.blackberry.com/en/admin/deliverables/12059/BlackBerry_Policy_Service_Throttling_EN.pdf)
 to
help out with this ... but I still think you're better off with a new policy 
name

Keep an eye on the POLC log files when you do this and the Policy service 
executable for memory utilization.  Also watch the ALRT
log for any errors and the CTRL log to see if the BlackBerry Controller service 
has to kick the Policy service due to it being hung.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of jshuf...@gmail.com
Sent: Monday, June 28, 2010 6:11 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] ImplementingNew PasswordPolicyTomorrowfor1300 users

I think so...
Sent via BlackBerry from T-Mobile

-Original Message-
From: "Charles A Ransom" 
Sender: bes-admins-boun...@dataoutages.com
Date: Mon, 28 Jun 2010 18:09:06 
To: etc. A list for BES Admin's to discuss issues
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Implementing
New PasswordPolicyTomorrowfor1300   users

Should be automatic.

>>> "Moller, Doreen"
One quick question on this:

If I already have a policy in place and I make a change to it, does it
automatically get pushed down to the devices or do I have to resend it
manually. thanks 


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Re: [Bes-admins] How often do you restart your BES

[hdawg]

Seriously folks ... let's get back on topic.

How often do you restart your BES?  Only when patches are required or there is 
some big error / problem.  If you have planned
reboots of your BES because of problems start to drum up then you have a 
systematic / architecture flaw that needs to be addressed.
BES isn't an application that needs reboots to "clear it up".

And to hopefully end the discussion on "how many users do you put on a BES on 
ESX?"  I've had 4000 users on a single BES.

You can pretty much put any app on ESX ... the reason vendors don't want to 
support applications on virtual servers is because
server admins / engineers / architects don't properly spec the resources 
required for the application.  Baselining and benchmarking
a server for 8 hours one day just doesn't cut it.  Lucky for BES it isn't too 
taxing on Disk I/O which is without a doubt the single
most improperly spec'd resource for a virtual environment.

I'd also stay away from multiple nics; just isn't needed.

Back to your regularly scheduled programming; Happy Friday.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of David Burns
Sent: Friday, July 02, 2010 12:42 PM
To: glo...@aol.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How often do you restart your BES

Curious...do you incorporate a second Intel NIC with ESX for BES or share at 
the 100 user level?

David Burns
Systems Administrator
4410 El Camino Real Suite 201 Los Altos CA
Helpdesk: 650-949-6422  ext 6585



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of glo...@aol.com
Sent: Friday, July 02, 2010 9:25 AM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] How often do you restart your BES

Running BES 5.0 on a virtual server, roughly 550 users. I restart on updates or 
if we have an issue. Only happens every couple of
months or so. 
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Reardon, Diane" 
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 2 Jul 2010 10:59:35
To: 'Bes-Admins@dataoutages.com'
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] How often do you restart your BES

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Re: [Bes-admins] Finished migrating BES 5 to new BES 5 server

[hdawg]

I guess all doesn't work well then.

 

What was the migration procedure you used?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, July 02, 2010 11:12 AM
To: BES Admin Users Group
Subject: [Bes-admins] Finished migrating BES 5 to new BES 5 server

 

...yesterday afternoon.

 

All works well, except that once people have pulled battery for the first time 
they lose most of their contacts.  I did a wipe /
re-activation for 2 people that fixed the issue.  But is their a quicker way to 
fix?

 

Thx

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Re: [Bes-admins] How often do you restart your BES

[hdawg]

One of the best procedures to include in your regularly scheduled maintenance; 
I'm glad to hear other people do the same.

 

Bravo Steve.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, July 02, 2010 1:27 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How often do you restart your BES

 

Everytime I bounce our mail server, I wait for it to come back on, then restart 
BES.  

 

  _  

From: hdawg 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Fri, July 2, 2010 1:24:48 PM
Subject: Re: [Bes-admins] How often do you restart your BES

Seriously folks ... let's get back on topic.

How often do you restart your BES?  Only when patches are required or there is 
some big error / problem.  If you have planned
reboots of your BES because of problems start to drum up then you have a 
systematic / architecture flaw that needs to be addressed.
BES isn't an application that needs reboots to "clear it up".

And to hopefully end the discussion on "how many users do you put on a BES on 
ESX?"  I've had 4000 users on a single BES.

You can pretty much put any app on ESX ... the reason vendors don't want to 
support applications on virtual servers is because
server admins / engineers / architects don't properly spec the resources 
required for the application.  Baselining and benchmarking
a server for 8 hours one day just doesn't cut it.  Lucky for BES it isn't too 
taxing on Disk I/O which is without a doubt the single
most improperly spec'd resource for a virtual environment.

I'd also stay away from multiple nics; just isn't needed.

Back to your regularly scheduled programming; Happy Friday.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of David Burns
Sent: Friday, July 02, 2010 12:42 PM
To: glo...@aol.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How often do you restart your BES

Curious...do you incorporate a second Intel NIC with ESX for BES or share at 
the 100 user level?

David Burns
Systems Administrator
4410 El Camino Real Suite 201 Los Altos CA
Helpdesk: 650-949-6422  ext 6585



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of glo...@aol.com
Sent: Friday, July 02, 2010 9:25 AM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] How often do you restart your BES

Running BES 5.0 on a virtual server, roughly 550 users. I restart on updates or 
if we have an issue. Only happens every couple of
months or so. 
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Reardon, Diane" 
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 2 Jul 2010 10:59:35
To: 'Bes-Admins@dataoutages.com'
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] How often do you restart your BES

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Bes

Re: [Bes-admins] BES 5 vs BES Express with BIS

[hdawg]

BES does not support BIS accounts.  The only interaction BES has with BIS 
accounts is that a BES can block access to BIS.  If a
BlackBerry smartphone is BES provisioned and the BES Admin does not block 
access to BIS a user on BES/BES Express can successfully
use BIS.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mark Kraakman
Sent: Tuesday, July 06, 2010 9:00 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5 vs BES Express with BIS

 

Hi,

 

Question:

Since BES Express supports BIS accounts does BES 5 also support BIS accounts?

 

With kind regards,

 

Mark Kraakman

 

 

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Re: [Bes-admins] BES 5 vs BES Express with BIS

[hdawg]

If you don't need the security / manageability and sync options I'd guess not.  
. unless of course you're going to BES Express which
will still give you 95% of everything you'd get with full BES.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mark Kraakman
Sent: Tuesday, July 06, 2010 9:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES 5 vs BES Express with BIS

 

Thanks for your reply.

Then there is no reason for us to keep BES 5 (I believe), thanks!

 

Met vriendelijke groeten / With kind regards,

 

Mark Kraakman

 

Van: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] Namens hdawg
Verzonden: dinsdag 6 juli 2010 15:03
Aan: A list for BES Admin's to discuss issues, etc.
Onderwerp: Re: [Bes-admins] BES 5 vs BES Express with BIS

 

BES does not support BIS accounts.  The only interaction BES has with BIS 
accounts is that a BES can block access to BIS.  If a
BlackBerry smartphone is BES provisioned and the BES Admin does not block 
access to BIS a user on BES/BES Express can successfully
use BIS.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mark Kraakman
Sent: Tuesday, July 06, 2010 9:00 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5 vs BES Express with BIS

 

Hi,

 

Question:

Since BES Express supports BIS accounts does BES 5 also support BIS accounts?

 

With kind regards,

 

Mark Kraakman

 

 

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Re: [Bes-admins] Outages??

[hdawg]

Did you have any SRP disconnects during that time?  Check the ALRT & ROUT log 
files.  Sounds like a bunch of internal issues and not
something regional / widespread at all.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, July 08, 2010 1:13 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Outages??

 

Any response from RIM?  We had some issues last night world-wide.  Just a 
handful, and our network admin restarted our BES which
appeared to alleviate the problem.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane
Sent: Thursday, July 08, 2010 6:54 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Outages??

 

I am located in West Michigan and have two BB's that I'm trying to activate.  
One is an existing user upgrade with T-Mobile, the
other is a new activation with Verizon.

 

Both devices are stuck on "contacting server.."

 

Anyone else having activation problems this morning?  I'm currently on hold 
with RIM.

 

Diane Reardon  - Information Technology HC-1-39

(: 616.863.4800 

*: diane.rear...@wwwinc.com

  
http://www.wolverineworldwide.com/images/logo.gifPPlease consider the 
environment before
printing this email.

 

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Re: [Bes-admins] Prevent personal Blackberries from accessing company email

[hdawg]

BIS can also use OWA. See:
http://www.port3101.org/featured-blackberry-kb-articles/792-kb11036-firewall-connection-requirements-blackberry-internet-service.htm
l for a list of what IP's BIS connections are coming from.  Block these inbound 
connections at the firewall and you've blocked BIS.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Tuesday, July 20, 2010 1:09 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS uses IMAP and POP3.  Are you sure it's turned off?

 

Other options include offline sync using Desktop manager or a 3rd-party EAS 
bridge like AstraSync.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing company email

 

I just found out that we have people with personal Blackberries accessing their 
company email, they are definitely not set up on my
BES, so I'm guessing they must be using BIS.  How can I prevent them from 
accessing their company email on their personal devices?
I know it's not via IMAP or POP3, we have that turned off at the Exchange level.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
 www.papamurphys.com


Consumer-voted "Best Pizza Chain in America" 2003-2009
 
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Re: [Bes-admins] Prevent personal Blackberries from accessing companyemail

[hdawg]

+1

 

I'll at least give you a piece of chocolate for your password.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Josh Armour
Sent: Tuesday, July 20, 2010 1:36 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

 

If the user uses OWA no issue, but if they choose to tell the carrier or RIM 
there work username and password then they have chosen
to share their password with another party.  No matter how reputable the 
company, users should simply not be sharing their user and
password.



--
Josh Armour
MobileOps - Sysadmin
jarm...@google.com
(541) 205-4262
--





On Tue, Jul 20, 2010 at 10:29 AM, Jonathan Barker 
 wrote:

If they have OWA access then what is the harm in OWA access on their personal 
blackberry?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:09 AM


To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

 

Ugh!

 

Is there any way to prevent BIS from accessing corporate email?  I set up a 
test account and it looks like it is accessing via OWA,
but I cannot turn off OWA as that is the main method our stores use to get 
email.

 

 

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
 www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, July 20, 2010 10:07 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

 

You are correct, it would be BIS - configured at the store they purchased the 
phone from.  

 

I was at Verizon the other day and this is the conversation that I heard.

 

TECH:Sure, you don't need the $45 dollar (data) plan, just get the $30 buck 
one and Ill show you how to access your company
email.

USER:Sweet, here is my username and password.

 

. le sigh.  

 

 

 

Thank you,

Mark

x8142 

P Please consider your environmental responsibility before printing this e-mail 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing companyemail

 

I just found out that we have people with personal Blackberries accessing their 
company email, they are definitely not set up on my
BES, so I'm guessing they must be using BIS.  How can I prevent them from 
accessing their company email on their personal devices?
I know it's not via IMAP or POP3, we have that turned off at the Exchange level.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
 www.papamurphys.com


Consumer-voted "Best Pizza Chain in America" 2003-2009
 

Consumer-voted "Best Pizza Chain in America" 2003-2009
 


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Re: [Bes-admins] Prevent personal Blackberries from accessing company email

[hdawg]

Yes:
http://www.port3101.org/featured-blackberry-kb-articles/793-kb03735-firewall-connection-requirements-blackberry-enterprise-server.ht
ml.

 

Keep in mind that all you have to do is explicitly deny port 80/443 to these IP 
addresses to block access to OWA.  Also, keep in
mind that with BES you're making an outbound-initiated connection and the RIM 
NOC never initiates a connection inbound . and even at
that you only need TCP port 3101 open to these IPs.

 

Hope this helps.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 1:28 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

HDawg,

 

This looks to be the most promising solution.  Is there another list that shows 
the BES IP's?  I'd want to make sure that they were
allowed, the ranges provided for BIS are pretty large and I wouldn't be 
surprised if they overlap to some degree.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, July 20, 2010 10:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS can also use OWA. See:
http://www.port3101.org/featured-blackberry-kb-articles/792-kb11036-firewall-connection-requirements-blackberry-internet-service.htm
l for a list of what IP's BIS connections are coming from.  Block these inbound 
connections at the firewall and you've blocked BIS.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Tuesday, July 20, 2010 1:09 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS uses IMAP and POP3.  Are you sure it's turned off?

 

Other options include offline sync using Desktop manager or a 3rd-party EAS 
bridge like AstraSync.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing company email

 

I just found out that we have people with personal Blackberries accessing their 
company email, they are definitely not set up on my
BES, so I'm guessing they must be using BIS.  How can I prevent them from 
accessing their company email on their personal devices?
I know it's not via IMAP or POP3, we have that turned off at the Exchange level.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com


Consumer-voted "Best Pizza Chain in America" 2003-2009
 

Consumer-voted "Best Pizza Chain in America" 2003-2009
 
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Re: [Bes-admins] Prevent personal Blackberries from accessing company email

[hdawg]

Sigh.

 

You don't need to outright block all inbound access to those IP addresses; just 
port 80 and 443 . or whatever ports you have IIS
serving OWA running on.  That said, you could also block all inbound/outbound 
traffic to those IPs with the exception of TCP port
3101 outbound initiated.  Remember, the NOC doesn't make any inbound 
connections; the BES makes a connection to the NOC, holds that
session open and all the data flows through it.  Much in the same way that when 
you make a VPN connection you establish a direct
connection with an endpoint.  You initiate the connection and provide some form 
of credential to authenticate . BES does the same
thing with the SRP Key and Auth Id.

 

That SRP connection always stays open . if it closes / drops communication 
between the BES and HHs stop.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 1:43 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

HDawg,

 

Your post shows these addresses as the BIS servers:


BIS IP Range


206.51.26.0/24


193.109.81.0/24


204.187.87.0/24


206.53.144.0/20


216.9.240.0/20


67.233.64.0/19


93.186.16.0/20


68.171.224.0/19

 

Another post on your site
http://www.port3101.org/featured-blackberry-kb-articles/793-kb03735-firewall-connection-requirements-blackberry-enterprise-server.ht
ml shows the same IP range for BES:


BES IP Range


206.51.26.0 /24


193.109.81.0/24


204.187.87.0/24


216.9.240.0/20


206.53.144.0/20


67.223.64.0/19


93.186.16.0/20


68.171.224.0/19

 

Which means that I can't block those IP's or BES stops working as well.  

 

Back to the drawing board.

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:28 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

HDawg,

 

This looks to be the most promising solution.  Is there another list that shows 
the BES IP's?  I'd want to make sure that they were
allowed, the ranges provided for BIS are pretty large and I wouldn't be 
surprised if they overlap to some degree.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, July 20, 2010 10:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS can also use OWA. See:
http://www.port3101.org/featured-blackberry-kb-articles/792-kb11036-firewall-connection-requirements-blackberry-internet-service.htm
l for a list of what IP's BIS connections are coming from.  Block these inbound 
connections at the firewall and you've blocked BIS.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Tuesday, July 20, 2010 1:09 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS uses IMAP and POP3.  Are you sure it's turned off?

 

Other options include offline sync using Desktop manager or a 3rd-party EAS 
bridge like AstraSync.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing company email

 

I just found out that we have people with personal Blackberries accessing their 
company email, they are definitely not set up on my
BES, so I'm guessing they must be using BIS.  How can I prevent them from 
accessing their company email on their personal devices?
I know it's not via IMAP or POP3, we have that turned off at the Exchange level.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com


Consumer-voted "Best Pizza Chain in America" 2003-2009
 

Consumer-voted "Best Pizza Chain in America" 2003-2009
 
--

Re: [Bes-admins] PreventpersonalBlackberries from accessing companyemail

[hdawg]

The documentation that RIM puts out is pretty good.  Problem being . most 
people don't take the time to read through it.  It gives
you recommendations on ways to meet your security requirements; just need to 
put in the effort.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jim Clouse
Sent: Tuesday, July 20, 2010 2:07 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] PreventpersonalBlackberries from accessing 
companyemail

 

I wish there was a consolidated resource that accounted for the various 
iterations/possibilities that need to be
considered/configured to prevent unauthorized third party access to BES (be it 
device, application or service). Is there such a
beast?

 

Food for thought...

 

Displaced and/or rogue information on an unmanaged device is a disaster waiting 
to happen... Untold liabilities are but a mere
subpoena/discovery request away...

 

Clouse, James A.

 

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, July 20, 2010 1:46 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] PreventpersonalBlackberries from accessing 
companyemail

 

The ONLY way is by users' hardcoding username/password combos on BBs.  This is 
a complete security meltdown.  My CIO is melting in
his chair now while hearing the words in this thread.  

 

It basically comes down to policy.  Not only is it a security issue for 
corporate data and such, you also can't control the password
lockout on personal devices (not connected to the BES).  No Corporate policy on 
the BB, no BB access.  That's the credo we are
forced to enforce!  

 

We went through this about two years ago when people started configuring OWA on 
their iPhones.  Now we have to start blocking GMAILs
Google Calendar as people have figured out that they can access their calendar 
on their iPhones by configuring Google Calendar and
forwarding.  The security implications are so frustrating!

 

Thank you,

Mark

x8142 

P Please consider your environmental responsibility before printing this e-mail 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:34 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Prevent personalBlackberries from accessing 
companyemail

 

It's policy that no personal handheld devices can access email.

 

In principle I agree with you on why not BB OWA if PC OWA is OK, but I still 
get to enforce the policy.

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
 www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Tuesday, July 20, 2010 10:29 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

 

If they have OWA access then what is the harm in OWA access on their personal 
blackberry?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:09 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

 

Ugh!

 

Is there any way to prevent BIS from accessing corporate email?  I set up a 
test account and it looks like it is accessing via OWA,
but I cannot turn off OWA as that is the main method our stores use to get 
email.

 

 

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
 www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, July 20, 2010 10:07 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

 

You are correct, it would be BIS - configured at the store they purchased the 
phone from.  

 

I was at Verizon the other day and this is the conversation that I heard.

 

TECH:Sure, you don't need the $45 dollar (data) plan, just get the $30 buck 
one and Ill show you how to access your company
email.

USER:Sweet, here is my username and password.

 

. le sigh.  

 

 

 

Thank you,

Mark

x8142 

P Please consider your environmental responsibility before printing this e-mail 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing companyemail

 

I just found out that we have people with personal Blackberries accessing their 

Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company email

[hdawg]

Rather than giving the end user the ability to make a decision, I see those 
that are truly security conscious make the decision to
go to with some form two-factor authentication . and those that need to meet 
requirements / regulations simply don't allow access;
period.

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Josh Armour
Sent: Tuesday, July 20, 2010 2:07 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company 
email

 

So that takes care of the actual mail delivery issue but there is a lurking 
issue with BIS access.  That issue is users giving (or
being comfortable with giving) their credentials to another company.  Maybe we 
are just a little too paranoid over here?  That is
what I think most institutions are getting at when they decide to block BIS 
access.  Don't get me wrong, its important to block new
data from getting out onto a phone with no device management or policy 
enforcement.  But the user is also a problem in those cases..



--
Josh Armour
MobileOps - Sysadmin
jarm...@google.com
(541) 205-4262
--





On Tue, Jul 20, 2010 at 11:08 AM, Jonathan Evenden  wrote:

BES is outbound - just don't block outbound and  you're fine. You're blocking 
inbound for OWA/BIS, which is what he said in an
earlier post.

 

-- 
Jonathan Evenden
Director of IT Consulting
MCP - Microsoft Certified Professional
TNTMAX, LLC.
Technology Solutions by Design
0101010001001110010101000110110101110000
(201) 891-8686 Main
(201) 891-4672 Fax

 

jeven...@tntmax.com
253 Madison Ave, Wyckoff, NJ 07481

http://www.tntmax.com
__
NOTICE OF CONFIDENTIALITY

 

The information contained in this transmission is confidential and may be 
privileged and/or contain confidential information that is
legally protected by
state and federal law. This information is intended only for the use of the 
individual or organization to whom it is addressed. If
it is not meant for you please notify the sender immediately by telephone so 
arrangements may be made to return the documents or
destroy them. Use, disclosure, distribution or copying of documents transmitted 
to you in error is strictly prohibited.  Thank you. 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 1:43 PM


To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company 
email

 

HDawg,

 

Your post shows these addresses as the BIS servers:


BIS IP Range


206.51.26.0/24


193.109.81.0/24


204.187.87.0/24


206.53.144.0/20


216.9.240.0/20


67.233.64.0/19


93.186.16.0/20


68.171.224.0/19

 

Another post on your site
http://www.port3101.org/featured-blackberry-kb-articles/793-kb03735-firewall-connection-requirements-blackberry-enterprise-server.ht
ml shows the same IP range for BES:


BES IP Range


206.51.26.0 /24


193.109.81.0/24


204.187.87.0/24


216.9.240.0/20


206.53.144.0/20


67.223.64.0/19


93.186.16.0/20


68.171.224.0/19

 

Which means that I can't block those IP's or BES stops working as well.  

 

Back to the drawing board.

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:28 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

HDawg,

 

This looks to be the most promising solution.  Is there another list that shows 
the BES IP's?  I'd want to make sure that they were
allowed, the ranges provided for BIS are pretty large and I wouldn't be 
surprised if they overlap to some degree.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, July 20, 2010 10:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS can also use OWA. See:
http://www.port3101.org/featured-blackberry-kb-articles/792-kb11036-firewall-connection-requirements-blackberry-internet-service.htm
l for a list of what IP's BIS connections are coming from.  Block these inbound 
connections at the firewall and you've blocked BIS.

 

From: bes-admins

Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company email

[hdawg]

There is a great way to find out: 
http://docs.blackberry.com/en/admin/deliverables/16679/BlackBerry_Enterprise_Server-Policy_Reference_Guide-T323212-1063796-0616124539-001-5.0.2-US.pdf

 

or, yes, there is a way to do this via IT Policy.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Tuesday, July 20, 2010 3:43 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company 
email

 

There is no IT Policy to simply disable BIS?

 

  _  

From: Darhl Thomason 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Tue, July 20, 2010 2:03:18 PM
Subject: Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company 
email

I saw that.  I had already sent this one before his reply hit my inbox.

 

That’s what I’m configuring now.

 

Thanks everyone for the thoughts, ideas, and solutions.

 

d

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy’s Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com/> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Evenden
Sent: Tuesday, July 20, 2010 11:08 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company 
email

 

BES is outbound – just don’t block outbound and  you’re fine. You’re blocking 
inbound for OWA/BIS, which is what he said in an earlier post.

 

-- 
Jonathan Evenden
Director of IT Consulting
MCP - Microsoft Certified Professional
TNTMAX, LLC.
Technology Solutions by Design
0101010001001110010101000110110101110000
(201) 891-8686 Main
(201) 891-4672 Fax

 

jeven...@tntmax.com
253 Madison Ave, Wyckoff, NJ 07481

http://www.tntmax.com <http://www.tntmax.com/> 
__
NOTICE OF CONFIDENTIALITY

 

The information contained in this transmission is confidential and may be 
privileged and/or contain confidential information that is legally protected by
state and federal law. This information is intended only for the use of the 
individual or organization to whom it is addressed. If it is not meant for you 
please notify the sender immediately by telephone so arrangements may be made 
to return the documents or destroy them. Use, disclosure, distribution or 
copying of documents transmitted to you in error is strictly prohibited.  Thank 
you. 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 1:43 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberriesfrom accessing company 
email

 

HDawg,

 

Your post shows these addresses as the BIS servers:


BIS IP Range


206.51.26.0/24


193.109.81.0/24


204.187.87.0/24


206.53.144.0/20


216.9.240.0/20


67.233.64.0/19


93.186.16.0/20


68.171.224.0/19

 

Another post on your site 
http://www.port3101.org/featured-blackberry-kb-articles/793-kb03735-firewall-connection-requirements-blackberry-enterprise-server.html
 shows the same IP range for BES:


BES IP Range


206.51.26.0 /24


193.109.81.0/24


204.187.87.0/24


216.9.240.0/20


206.53.144.0/20


67.223.64.0/19


93.186.16.0/20


68.171.224.0/19

 

Which means that I can’t block those IP’s or BES stops working as well.  

 

Back to the drawing board…

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy’s Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com/> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:28 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

HDawg,

 

This looks to be the most promising solution.  Is there another list that shows 
the BES IP’s?  I’d want to make sure that they were allowed, the ranges 
provided for BIS are pretty large and I wouldn’t be surprised if they overlap 
to some degree.

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy’s Int'l. | d 360-449-4044 | c 360-607-5617 |  
<http://www.papamurphys.com/> www.papamurphys.com

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Tuesday, July 20, 2010 10:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing company 
email

 

BIS can also use OWA. See: 
http://www.port3101.org/featured-blackberry-kb-articles/792-kb11036-firewall-connection-requirements-blackberry-internet-service.html
 for a list of what IP’s BIS con

Re: [Bes-admins] Turn on reconciliation for permanently deleted email messages

[hdawg]

Has anyone turned on reconciliation for permanently deleted email messages on 
BES 5?  We have a few users that want it turned on.

Ø  Yes, have been so for years.

My only concern is the mention of recurring message scans being used to detect 
these permanently deleted messages.

Ø  Don’t be concerned

Will it slow down mail delivery?

Ø  Not noticeably

Reconciliation?

Ø  Nope

Anything else to be aware of?

Ø  Notify your users before you make this change and understand the limitations 
of it.  The biggest problem with implementing hard
deletes is the administrators don’t understand the limitations of it and don’t 
effectively communicate to the end users.

 

http://www.port3101.org/featured-blackberry-kb-articles/1225-kb04853-how-enable-hard-deletes-blackberry-enterprise-server.html

 

The support for hard deletes uses a Message State Database stored in the 
computer memory. This database is enabled by default even
if the Hard Deletes Reconciliation feature is disabled. By default, the last 
100 email messages are tracked for hard delete support
in the Message State Database however this number can be changed.
The Message State Database may be reset so that email messages redirected to a 
BlackBerry smartphone during a previous BlackBerry
Enterprise Server session will not be deleted, even if they are hard deleted in 
the BlackBerry smartphone user's mailbox. Any of the
following actions will reset the Message State Database:

*   Either of the BlackBerry Enterprise Server or BlackBerry Professional 
Software are restarted.
*   The BlackBerry smartphone user is moved to another BlackBerry 
Enterprise Server or BlackBerry Professional Software.
*   The BlackBerry smartphone user's mailbox is moved to another Microsoft® 
Exchange Server.
*   The BlackBerry Enterprise Server administrator sends a Reload User 
command from BlackBerry Manager.

 

 

Thanks!

 

http://docs.blackberry.com/en/admin/deliverables/14334/Turn_on_reconciliation_for_perm_deleted_msgs_484123_11.jsp

Users can delete email messages permanently in Microsoft® Outlook®. You can 
configure a BlackBerry® Enterprise Server to remove
permanently deleted messages from BlackBerry devices. If you turn on hard 
deletes reconciliation, the BlackBerry Messaging Agent
also deletes email messages from BlackBerry devices when users archive or move 
email messages to personal folders in Microsoft
Outlook. When you turn on reconciliation for permanently deleted email 
messages, the BlackBerry Messaging Agent uses recurring
message scans to detect permanently deleted email messages on the messaging 
server, and then deletes the email messages from
BlackBerry devices. 

1.  In the BlackBerry Administration Service, on the Servers and components 
menu, expand BlackBerry Solution topology >
BlackBerry Domain > Component view > Email. 
2.  Click the instance that you want to change. 
3.  Click Edit instance. 
4.  On the Messaging tab, in the Messaging options section, in the Hard 
deletes reconciliation drop-down list, click True. 
5.  Click Save all. 
6.  On the computer that hosts the BlackBerry Dispatcher, restart the 
BlackBerry Dispatcher. 

 

Brandon T. Cole
Technology Support Specialist
Shumaker, Loop & Kendrick, LLP
1000 Jackson Street
Toledo, Ohio 43604-5573
419.241.9000
419.321.1228 direct
419.241.6894 fax
bc...@slk-law.com
  www.slk-law.com 

  _  

Confidentiality Statement: This electronic message contains information from 
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Re: [Bes-admins] Activation issue on BESX 5

[hdawg]

What'd the ALRT and CTRL logs look like prior to the reboot.  I'm betting they 
had some clues in there.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Evenden
Sent: Tuesday, July 27, 2010 5:56 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Activation issue on BESX 5

For those keeping track, this particular issue prevented activation of all 
users on the system, existing unactivated and new users.

Deleting/recreating did not help, no errors in event logs or anything 
particularly useful in the BES server logs. Same for
restarting BES services on server. The users on the server saw no problems with 
any service at all the entire time, ie, everything
else was working fine.

Miraculously, a full server reboot and (probably more importantly) a RAM 
increase resulted in multiple successful activations! The
server was almost out of RAM, but I have never seen that affect an activation 
before.

Anyone else seen that as a solution before? Thanks!

Quoting Jonathan Evenden :

> It did not actually work in this case.
>
> --
> Jonathan Evenden
> Director of IT Consulting
> MCP - Microsoft Certified Professional TNTMAX, LLC.
> Technology Solutions by Design
> 0101010001001110010101000110110101110000
> (201) 891-8686 Main
> (201) 891-4672 Fax
>  
> jeven...@tntmax.com
> 253 Madison Ave, Wyckoff, NJ 07481
> http://www.tntmax.com
> __
> NOTICE OF CONFIDENTIALITY
>  
> The information contained in this transmission is confidential and may 
> be privileged and/or contain confidential information that is legally 
> protected by state and federal law. This information is intended only 
> for the use of the individual or organization to whom it is addressed. 
> If it is not meant for you please notify the sender immediately by 
> telephone so arrangements may be made to return the documents or 
> destroy them.
> Use, disclosure, distribution or copying of documents transmitted to 
> you in error is strictly prohibited.  Thank you.
>
>
> -Original Message-
> From: bes-admins-boun...@dataoutages.com
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
> hany.kham...@gmail.com
> Sent: Tuesday, July 27, 2010 11:04 AM
> To: bes-admins@dataoutages.com
> Subject: Re: [Bes-admins] Activation issue on BESX 5
>
> Hi Jonathan,
> Did you try restarting BlackBerry Synchronization Service and 
> BlackBerry Policy Service?
> Usually, those services get stuck from time to time.
> After restarting the above mentioned services, reset the activation process.
> ---
> Hany Khamees
> http://www.besadmin.info
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> Bes-Admins mailing list is sponsored by Dataoutagenews.com.  
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>



-- 
Jonathan Evenden
Director of IT Consulting
MCP - Microsoft Certified Professional
TNTMAX, LLC.
Technology Solutions by Design
0101010001001110010101000110110101110000
(800) 774-4359 Toll Free
(201) 891-8686 Main
(201) 891-4672 Fax

jeven...@tntmax.com
253 Madison Ave, Wyckoff, NJ 07481
http://www.tntmax.com
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NOTICE OF CONFIDENTIALITY

The information contained in this transmission is confidential and may be
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protected by
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individual or organization to whom it is addressed. If it is not meant for you
please notify the sender immediately by telephone so arrangements may  
be made to
return the documents or destroy them. Use, disclosure, distribution or copying
of documents transmitted to you in error is strictly prohibited.  Thank you.
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Re: [Bes-admins] BlackBerry Device backups

[hdawg]

No.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Tom Plane
Sent: Wednesday, August 04, 2010 11:14 AM
To: Bes-Admins@dataoutages.com
Subject: [Bes-admins] BlackBerry Device backups

 

Hi,

Is there a way to identify which of users have made a backup of their BB 
devices? Any way via the BES web interface? 

Server build - 5.0.1.38

Thanks,

Tom

 

Tom Plane
Manager - Enterprise IT Americas
___
mBlox
Email & Messenger    tom.pl...@mblox.com
Direct  +1 408 617 3782
Mobile  +1 650 208 6346
US IT Helpdesk +1 408 774 3100
  www.mblox.com

 

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Re: [Bes-admins] Interesting policy question

[hdawg]

Ø  is there a way to put one of these policies on the hosted devices without 
impacting the encryption?

 

No.

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of dyzsil...@gmail.com
Sent: Monday, August 16, 2010 4:24 PM
To: Michael Wells; 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Interesting policy question

 

In my original post I specified that we wanted to put our policy on the device 
(via cable similar to how one removes a policy with
bbsak) after the host has activated and push the initial default policy. They 
do not resend the policy on schedule after the initial
activation. Please see my original post. 

  _  

From: Michael Wells  

Date: Mon, 16 Aug 2010 16:18:33 -0400

To: 

Subject: Re: [Bes-admins] Interesting policy question

 

Ah, ok, both.  Well, once the device is bound to the BES it is "owned" by that 
bes.  New policies, new encryption keys, etc.  Once
the device hits the hosted BES those devices will receive whatever is assigned 
from that BES, overwriting yours.  (It sounds like
you will probably get a blank DEFAULT policy, but that's just a guess.)  You 
always push something for a policy, even if it is only
the Default.

On Mon, Aug 16, 2010 at 4:15 PM,  wrote:

Exchange and BES

  _  

From: Michael Wells  

Date: Mon, 16 Aug 2010 16:12:46 -0400

To: ; A list for BES Admin's to discuss issues, 
etc.

Subject: Re: [Bes-admins] Interesting policy question

 

I don't understand - which services are hosted?

On Thu, Aug 12, 2010 at 9:48 PM,  wrote:

We have some users in a hosted environment. Usually all the questions are about 
removing policies from devices. In this case the
host can't do a custom policy. We have customized policies in place on our 
internal BES, is there a way to put one of these policies
on the hosted devices without impacting the encryption? Also, the host does not 
send out the default policy after the device is
activated so we are not concerned about that overwriting our improved policy. 
Any ideas are welcome.
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Re: [Bes-admins] Interesting policy question

[hdawg]

Let us know how well the device works after you attempt this and you'll know 
how it affects the device.  I was wrong in stating
specifically the encryption.


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of dyzsil...@gmail.com
Sent: Monday, August 16, 2010 7:49 PM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Interesting policy question

How does policy affect encryption? As I understand it, encryption just has to 
do with messaging services and policy is how
corporate/IT policies are applied. 

Basically I'm looking for a way to do the reverse or removing the policy. I had 
an idea, the same way we can install a blank policy
by changing a registry setting for desktop manager (or maybe it's for BES, I 
don't recall) and then sync a  policy.bin file. In
theory this should work with an exported policy file.
-Original Message-
From: "hdawg" 
Sender: bes-admins-boun...@dataoutages.com
Date: Mon, 16 Aug 2010 16:25:45
To: 
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Interesting policy question

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Re: [Bes-admins] Installing 3rd Party Apps

[hdawg]

No, but you can create an application control policy to disallow all apps and 
add in the app you want as an exclusion.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:17 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Installing 3rd Party Apps

 

Does anyone know if you have an IT policy in place to prevent users from 
installing 3rd party apps, can you have an exception put in
place for one specific app?

We do not allow 3rd party apps, but there is one product we don't to allow for 
a select group of users. 

Thanks everyone! 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Installing 3rd Party Apps

[hdawg]

In 5.0 it would be an unknown app policy.

 

In 4.1.x unknown app policy doesn't exist, but you simply define the first line 
in a software config as having an app control policy
set to disallow and then set each app you want in the software config to either 
optional or required and it'll be allowed nthe
device.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:24 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

 

So this is different than a regular 3rd party app policy? Okay thanks. We never 
pushed down 3rd party apps to devices. Now one more
question? Do all the users need to be on BES 5.0 in order to be able to do this?

 

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 3:20 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

No, but you can create an application control policy to disallow all apps and 
add in the app you want as an exclusion.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:17 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Installing 3rd Party Apps

 

Does anyone know if you have an IT policy in place to prevent users from 
installing 3rd party apps, can you have an exception put in
place for one specific app?

We do not allow 3rd party apps, but there is one product we don't to allow for 
a select group of users. 

Thanks everyone! 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

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Re: [Bes-admins] Synching email/calendar after getting a new phone

[hdawg]

Or you could follow none of these recommendations and do it the right way.

First, do this: 
http://blog.port3101.org/hdawg/29-force-message-prepopulation-all-users-blackberry-enterprise-server.html

Now regardless of when you activate ... it'll prepopulate ... turn it off if 
you don't want it after the fact.

Second, reactivate the device.  If you want to wipe ... sure I guess ... but 
please for the love of god don't remove the user from
the BES, you'll lose all the automatic wireless backup data / configuration. 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Michael Wells
Sent: Wednesday, September 01, 2010 6:58 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

I concur
Wipe device and reactivate will work every time 

Email perload happens when no pin is on the acct or if the pin changes

-Original Message-
From: "Guido Strucksberg" 
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 1 Sep 2010 22:33:19
To: A list for BES Admin's to discuss issues,etc.
Reply-To: gu...@markt20.de, "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

I am not sure if this is the best solution. 

1. Mails: bes does not push old mails if the same bb device(pin) is activating 
on the same account. So did he maybe tried to ea,
stopped/ canceled it in the middle, wiped the bb and activated again?

1a: does he have mails in inbox and sent that can be pushed? If everything is 
filed the data will not show on bb, untl the
redirection is set. 

2. Every ea pushes some old(1,5 month) and all new.

 I would sent a wipe command to his bb(to remove the pin/device from the 
account), and then activate it again.

Guido
-Original Message-
From: Jeff Peters 
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 1 Sep 2010 18:13:57 
To: A list for BES Admin's to discuss issues,   etc.
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

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Re: [Bes-admins] Installing 3rd Party Apps

[hdawg]

Sounds like you created a new software config each time.

 

The procedure I outlined works and works quite well.  It is the recommended 
approach for application management by anyone that does
for more than a handful of devices.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Wednesday, September 01, 2010 5:55 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

 

For what it's worth, I had significant problems with whitelisting in 4.1.  
Everytime I added a new application to the whitelist it
remove applications from people's devices and required each user to reinstall 
their software.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 12:26 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

 

In 5.0 it would be an unknown app policy.

 

In 4.1.x unknown app policy doesn't exist, but you simply define the first line 
in a software config as having an app control policy
set to disallow and then set each app you want in the software config to either 
optional or required and it'll be allowed nthe
device.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:24 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

 

So this is different than a regular 3rd party app policy? Okay thanks. We never 
pushed down 3rd party apps to devices. Now one more
question? Do all the users need to be on BES 5.0 in order to be able to do this?

 

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 3:20 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

No, but you can create an application control policy to disallow all apps and 
add in the app you want as an exclusion.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:17 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Installing 3rd Party Apps

 

Does anyone know if you have an IT policy in place to prevent users from 
installing 3rd party apps, can you have an exception put in
place for one specific app?

We do not allow 3rd party apps, but there is one product we don't to allow for 
a select group of users. 

Thanks everyone! 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

Notice:  This e-mail message, together with any attachments, contains
information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station,
New Jersey, USA 08889), and/or its affiliates Direct contact information
for affiliates is available at 
http://www.merck.com/contact/contacts.html) that may be confidential,
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not the intended recipient, and have received this message in error,
please notify us immediately by reply e-mail and then delete it from 
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Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Synching email/calendar after getting a new phone

[hdawg]

Sounds right; good call.

That said ... 3000 messages on a BB.  Ugh.  Remote search is much better.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Wednesday, September 01, 2010 9:38 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

On 5.0 SP2 can you set the reg key to the new high limits of 3000/30 days?

From: bes-admins-boun...@dataoutages.com [bes-admins-boun...@dataoutages.com] 
On Behalf Of hdawg [hd...@port3101.org]
Sent: Wednesday, September 01, 2010 9:35 PM
To: A list for BES Admin's to discuss issues,   etc.
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

Or you could follow none of these recommendations and do it the right way.

First, do this: 
http://blog.port3101.org/hdawg/29-force-message-prepopulation-all-users-blackberry-enterprise-server.html

Now regardless of when you activate ... it'll prepopulate ... turn it off if 
you don't want it after the fact.

Second, reactivate the device.  If you want to wipe ... sure I guess ... but 
please for the love of god don't remove the user from
the BES, you'll lose all the automatic wireless backup data / configuration.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Michael Wells
Sent: Wednesday, September 01, 2010 6:58 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

I concur
Wipe device and reactivate will work every time

Email perload happens when no pin is on the acct or if the pin changes

-Original Message-
From: "Guido Strucksberg" 
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 1 Sep 2010 22:33:19
To: A list for BES Admin's to discuss issues,etc.
Reply-To: gu...@markt20.de, "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

I am not sure if this is the best solution.

1. Mails: bes does not push old mails if the same bb device(pin) is activating 
on the same account. So did he maybe tried to ea,
stopped/ canceled it in the middle, wiped the bb and activated again?

1a: does he have mails in inbox and sent that can be pushed? If everything is 
filed the data will not show on bb, untl the
redirection is set.

2. Every ea pushes some old(1,5 month) and all new.

 I would sent a wipe command to his bb(to remove the pin/device from the 
account), and then activate it again.

Guido
-Original Message-
From: Jeff Peters 
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 1 Sep 2010 18:13:57
To: A list for BES Admin's to discuss issues,   etc.
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: Re: [Bes-admins] Synching email/calendar after getting a new phone

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Re: [Bes-admins] Firewall problem

[hdawg]

ROUT log file or the ALRT log file.

 

telnet to srp.na.blackberry.net on port 3101

 

or try bbsrptest on the bes

 

http://www.port3101.org/featured-blackberry-kb-articles/793-kb03735-firewall-connection-requirements-blackberry-enterprise-server.ht
ml

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Thursday, September 02, 2010 12:55 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Firewall problem

 

We installed a new firewall this morning, and BES mail push stopped.  Looks 
like BES is communicating with Exchange, but not with
the outside world.  I'm told port 3101 is open, but can't confirm at this 
point.  Is there a log I can look at which might provide
some clues?

 

-- 

Art Alexion

Systems Engineer -- Infrastructure Engineering Group

Resources for Human Development

Description: RHDNewLogoFull

 

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Re: [Bes-admins] Wiping ONLY Email/Contacts

[hdawg]

Take her device and wipe out the messages and contacts databases with desktop 
manager . and then pray she didn't take any backups.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Thursday, September 02, 2010 1:12 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Wiping ONLY Email/Contacts

 

Hello all,

 

I am trying to help out a person at our work who no longer has an active 
BlackBerry with our Company.  We do want to wipe her old
BlackBerry (personally owned, not Company owned), however she has some personal 
text messages on the device that she needs to '.keep
on the phone and in tact.'  Some personal reason, I did not divulge.  Anyways, 
is there a best method to ensure that our Company
information isn't on the device, while maintaining the integrity of her instant 
messages?

 

Thanks

 

 

Mark Eggan

Napa County ITS Department

P - (707) 259-8142

F - (707) 299-4011

 

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Re: [Bes-admins] Pulling specific email off Blackberry units

[hdawg]

Yes, hard delete reconciliation will accomplish this . as long as the message 
is in the state database that BES holds in memory.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Friday, September 03, 2010 9:00 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Pulling specific email off Blackberry units

 

We had an e-mail get through that was a phishing attempt against Fidelity. 
We're looking at running scripts to remove it from
mailboxes, but it will not be in deleted items. Would hard delete 
reconciliation remove this from devices?

 

If not, what is the best way to accomplish this (other than asking users to 
delete it themselves.)



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Re: [Bes-admins] Windows Mobile - Off Topic Question

[hdawg]

You don't need the IIS logs, you can use the following vbscript to hit the 
exchange mailbox servers which'll identify the devices
and last sync time and dump it into a pretty htm file.

 

http://gsexdev.blogspot.com/2006/09/enumerating-devices-registered-via.html

 

only downside is you need to run it against mailbox server . but its going to 
pull all partnership data for you so you'll get a
complete list, instead of what just gets picked up in the iis logs.

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, September 16, 2010 10:20 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Windows Mobile - Off Topic Question

 

Guys, 

I know this is not Blackberry related and completely off topic. So if you want 
to refer me to another forum to get this information
please do.

I need to find a way to identify Windows Mobile 5.X devices in the IIS Logs for 
Exchange 2003. We are beginning to deploy Exchange
2007 in production and apparently Windows Mobile 5.X devices can't take 
advantage off all the new policy settings, so we need to
assign these users a separate Exchange policy. I have some scripts that use 
logparser to extract Device type from the IIS logs but
it doesn't identify this: MSFT-PPC/5.1.xxx or MSFT-SPhone/5.1.xxx type which is 
what I need to find.

Scratching my head on this one. Try posting on a MS forum but nobody responded. 
Maybe I picked the wrong one. I picked an
Activesynch forum.

Thanks so much! 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Windows Mobile - Off Topic Question

[hdawg]

The script has to be executed against every mailbox server.  You could script 
it to help automate.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, September 16, 2010 10:36 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Windows Mobile - Off Topic Question

 

Thanks so much, I will look into this. Do I have to run it against every 
Exchange 2003 server in our environment or is there any way
to point it to one and have it query all of them?

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Thursday, September 16, 2010 10:26 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Windows Mobile - Off Topic Question

You don't need the IIS logs, you can use the following vbscript to hit the 
exchange mailbox servers which'll identify the devices
and last sync time and dump it into a pretty htm file.

 

http://gsexdev.blogspot.com/2006/09/enumerating-devices-registered-via.html

 

only downside is you need to run it against mailbox server . but its going to 
pull all partnership data for you so you'll get a
complete list, instead of what just gets picked up in the iis logs.

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, September 16, 2010 10:20 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Windows Mobile - Off Topic Question

 

Guys, 

I know this is not Blackberry related and completely off topic. So if you want 
to refer me to another forum to get this information
please do.

I need to find a way to identify Windows Mobile 5.X devices in the IIS Logs for 
Exchange 2003. We are beginning to deploy Exchange
2007 in production and apparently Windows Mobile 5.X devices can't take 
advantage off all the new policy settings, so we need to
assign these users a separate Exchange policy. I have some scripts that use 
logparser to extract Device type from the IIS logs but
it doesn't identify this: MSFT-PPC/5.1.xxx or MSFT-SPhone/5.1.xxx type which is 
what I need to find.

Scratching my head on this one. Try posting on a MS forum but nobody responded. 
Maybe I picked the wrong one. I picked an
Activesynch forum.

Thanks so much! 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

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Re: [Bes-admins] Logging into BlackBerry Administration Service

[hdawg]

Below is your solution.  This is the 3rd time I've heard of this problem in the 
past week.

 

If you're impatient remove them all, but if you can do it one at a time that'll 
let you know the true culprit.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peter Foglesong
Sent: Saturday, September 18, 2010 1:53 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Logging into BlackBerry Administration Service

 

Check the Windows logs and see if there are any clues there. If not, try 
uninstalling the updates one-by-one to find the offending
update.

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Cole, Brandon T.
Sent: Saturday, September 18, 2010 7:34 AM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Logging into BlackBerry Administration Service

 

Rebooted server last night after running some Windows updates and I can't get 
logged in to the BlackBerry Administration Service
with either my AD account or the besadmin account.  This has happened before 
after a reboot, but a simple restart of the BlackBerry
Administration Services would fix.  Not this time.  Any ideas.  

 

Brandon T. Cole
Technology Support Specialist
Shumaker, Loop & Kendrick, LLP
1000 Jackson Street
Toledo, Ohio 43604-5573
419.241.9000
419.321.1228 direct
419.241.6894 fax
bc...@slk-law.com
  www.slk-law.com 

  _  

Confidentiality Statement: This electronic message contains information from 
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be confidential or privileged. The information is intended to be for the use of 
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immediately by reply e-mail or telephone 800.444.6659.

 

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Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

[hdawg]

Wouldn't it make sense to look at your current database size and use that as a 
starting point?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 23, 2010 9:08 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

 

The rule used to be 100 meg for the base database and 1 meg per user. I think 
it's changed a bit in 5, but not sure of the hard
rule. We have about 300 users, and the database is 500 meg. Even with 1100 
users, your SQL database likely will be one of the
smaller ones your SQL team deals with.

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 22, 2010 5:10 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Building New BES 5.01 High Availability Server pair

Guys, 

I need my Database team to create a MS Sql Server instance for my new BES 5.0 
servers and I need to know how much space each
database instance requires. Can you give me a rule of thumb to provide to them. 
This server currently has about 1100 users on it and
wont be growing much.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

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NOTICE: This electronic mail transmission from the law firm of Dinsmore & Shohl 
may constitute an attorney-client communication that
is privileged at law. It is not intended for transmission to, or receipt by, 
any unauthorized persons. If you have received this
electronic mail transmission in error, please delete it from your system 
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Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

[hdawg]

It is quite relevant.  It's your environment! J

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, September 23, 2010 9:27 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

 

I thought of that but as it is running on 4.1.6 I wasn't sure if that was still 
relevant.

 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

 

 

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Thursday, September 23, 2010 9:12 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

Wouldn't it make sense to look at your current database size and use that as a 
starting point?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 23, 2010 9:08 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

 

The rule used to be 100 meg for the base database and 1 meg per user. I think 
it's changed a bit in 5, but not sure of the hard
rule. We have about 300 users, and the database is 500 meg. Even with 1100 
users, your SQL database likely will be one of the
smaller ones your SQL team deals with.

  _  

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 22, 2010 5:10 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Building New BES 5.01 High Availability Server pair

Guys, 

I need my Database team to create a MS Sql Server instance for my new BES 5.0 
servers and I need to know how much space each
database instance requires. Can you give me a rule of thumb to provide to them. 
This server currently has about 1100 users on it and
wont be growing much.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
 <http://mobility.merck.com/> mobility.merck.com 

 

Notice:  This e-mail message, together with any attachments, contains
information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station,
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for affiliates is available at 
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not the intended recipient, and have received this message in error,
please notify us immediately by reply e-mail and then delete it from 
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NOTICE: This electronic mail transmission from the law firm of Dinsmore & Shohl 
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any unauthorized persons. If you have received this
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Re: [Bes-admins] BESX Logs Filling Up Drive

[hdawg]

Delete them

Or change the aging configuration

Or do this 
http://www.port3101.org/scripts-tools-hints-tricks/717-script-zip-log-files.html

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Evan Levine
Sent: Tuesday, September 28, 2010 5:17 PM
To: A list for BES Admin's to discuss issues, etc. (bes-admins@dataoutages.com)
Cc: AJ Griglak
Subject: [Bes-admins] BESX Logs Filling Up Drive

 

The log files in C:\Program Files\Research In Motion\BlackBerry Enterprise 
Server\Logs keep growing out of control. Has anyone
experienced this and if so what was the solution?

 

Regards,

 

Evan Levine

 

Systems Engineer

Domain Computer Services

Phone: 609.395.6900 ext. 322

Email:   ev...@computerhelpnj.com

Web:   http://www.computerhelpnj.com

 

*email is the best and fastest way to reach me*

 

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Re: [Bes-admins] Upgrading to BES v5

[hdawg]

Go to 2008

64-bit

Personally, I'm a fan of a knife-edge to a new OS instance

 

Overall experience: get ready to learn how to administer BES all over again 
with the BAS / webconsole.

 

I'd highly recommend reading the install guide in its entirety and give the 
system admin guide a good review . you won't have any
"gotchas" if you do

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos
Sent: Friday, October 15, 2010 3:34 PM
To: 'A list for BES Admin's to discuss issues, etc. 
(bes-admins@dataoutages.com)'
Subject: [Bes-admins] Upgrading to BES v5

 

We'll be upgrading our domain to 2008 and to Exchange 2010. I was wondering if 
anyone could give some insight as to your experiences
with going to 2008 domain and/or Exchange 2010 with BES. 

 

At the same time I'll be upgrading our BES from v4 to v5. What recommendations 
do you have about going to BES v5. Would you
recommend it being on 2008? 32 or 64bit? In place upgrade? Overall experiences 
migrating from BES v4 to v5.

 

thanks

 

 

 

Carlos Ceron
Network Analyst 
Office of Technology and Information Services
The University of Texas System 
Phone: (512) 579-5064 
Fax: (512) 499-4599
E-Mail: cce...@utsystem.edu

 

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Re: [Bes-admins] Software configurations

[hdawg]

Never bundle apps and device software together . you were forced with 4.x but 
with 5 I keep everything separate.

 

To deploy new app versions I have a test group that the new version goes to . 
and then widespread; seems pretty straightforward, no?

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Greg Kebreau
Sent: Friday, October 15, 2010 3:54 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Software configurations

 

I wanted to get some feedback on how some of you have software configs 
organized in your BES 5 environment.  Do you bundle
applications and device software together?  Do you deploy them wirelessly or 
via the wire?  How do you handle deploying newer
versions of applications? 


Regards,

Gregory Kebreau 
Lotus Notes/BlackBerry Admin
Information Technology Dept. 
Cravath, Swaine & Moore LLP 
(212) 474-3399 

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Re: [Bes-admins] BES vs BESX

[hdawg]

http://tinyurl.com/397mys3

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Friday, October 15, 2010 3:49 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: [Bes-admins] BES vs BESX

 

Can someone point me to a guide or other type of comparison that details the 
differences between BES & BESX?

 

Thanks!

 

Darhl Thomason | SysAdmin | Business Technology

Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 |  
 www.papamurphys.com

 


"#1 Rated Pizza Chain" - ZAGAT 2010 National Restaurant Chains Survey ? 
 
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Re: [Bes-admins] IIS Components and BES

[hdawg]

They are not; just certain ones.

 

The installation manual tells you what needs to be in place.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, October 20, 2010 2:36 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] IIS Components and BES

 

Can anyone tell me if the full IIS components are required when installed a 
Blackberry Enterprise Server in an Exchange 2003
environment, or is it just certain components. We are looking to use a scripted 
install.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

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Re: [Bes-admins] Patch for IE 6 for BAS

[hdawg]

I would ask whomever told you that where to get it . because that doesn't 
appear to be the case:
http://www.blackberry.com/btsc/KB23494 

 

That said, IE6 IS compatible . just that it can become "very slow or 
unresponsive".

 

Perhaps use Firefox portable or something like that.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, October 22, 2010 1:49 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Patch for IE 6 for BAS

 

Everyone, I was told that there is a patch that can be applied to Internet 
Explorer 6 so that it is compatible with the BES 5.02 and
above. Is anyone familiar with the name of this patch and how to find it? My 
understanding is IE6 natively in incompatible.

Thanks very much 

Doreen Moller
Global Mobility Services 
908-473-3627 
  mobility.merck.com 

 

Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Bes 5.0 and SQL 2005 sp2

[hdawg]

Yes.  Read: 
http://us.blackberry.com/support/software/server_exchange_ver_oct_22_10.pdf 
(and bookmark:
http://us.blackberry.com/support/software/server_compatibility.jsp#tab_tab_compatibility)
 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, November 17, 2010 7:47 AM
To: etc. A list for BES Admin's to discuss issues
Subject: [Bes-admins] Bes 5.0 and SQL 2005 sp2

Hi everyone I know Rim recommends sp3 but does anyone know if sp2 will work. In 
a remote location this is what they have and we are
up against a tight deadline. Thanks!

Sent from my iPhone
Notice:  This e-mail message, together with any attachments, contains 
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Re: [Bes-admins] Bes 5.0 and SQL 2005 sp2

[hdawg]

Personally, I would.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, November 17, 2010 8:36 AM
To: A list for BES Admin's to discuss issues, etc.
Cc: etc. A list for BES Admin's to discuss issues
Subject: Re: [Bes-admins] Bes 5.0 and SQL 2005 sp2

 

Thank you so much. Looks like it work with limited support though. You think I 
should go ahead? 

Sent from my iPhone


On Nov 17, 2010, at 8:31 AM, "hdawg"  wrote:

Yes.  Read: 
http://us.blackberry.com/support/software/server_exchange_ver_oct_22_10.pdf 
(and bookmark:
http://us.blackberry.com/support/software/server_compatibility.jsp#tab_tab_compatibility)

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, November 17, 2010 7:47 AM
To: etc. A list for BES Admin's to discuss issues
Subject: [Bes-admins] Bes 5.0 and SQL 2005 sp2

Hi everyone I know Rim recommends sp3 but does anyone know if sp2 will work. In 
a remote location this is what they have and we are
up against a tight deadline. Thanks!

Sent from my iPhone
Notice:  This e-mail message, together with any attachments, contains 
information of Merck & Co., Inc. (One Merck Drive, Whitehouse
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[Bes-admins] BES + Exchange 2010 suckage

[hdawg]

Hmnn .

 

http://blogs.kraftkennedy.com/index.php/2010/05/11/mailbox-sync-delays-with-outlook-2003-and-exchange-2010/
 

 

anyone else seeing message delays with 2010?

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Re: [Bes-admins] BES + Exchange 2010 suckage

[hdawg]

I’m more referencing this from the fact that BES functions more like Outlook 
2003 versus Outlook 2010.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Tuesday, November 30, 2010 8:35 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES + Exchange 2010 suckage

 

Outlook 2003 is barely supported with Exchange 2010.  Highly not recommended I 
believe

 

  _  

From: hdawg 
To: bes-admins@dataoutages.com
Sent: Mon, November 29, 2010 7:17:35 PM
Subject: [Bes-admins] BES + Exchange 2010 suckage

Hmnn …

 

http://blogs.kraftkennedy.com/index.php/2010/05/11/mailbox-sync-delays-with-outlook-2003-and-exchange-2010/
 

 

anyone else seeing message delays with 2010?

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Re: [Bes-admins] BlackBerry Enterprise Messenger notdelivering to handsets.

[hdawg]

Check out 
http://blog.port3101.org/hdawg/46-bes-logs-whats-them-part-11-20-polc-log-software-configuration.html

Or zip up your POLC log and email it to me with what user / PIN is having a 
problem getting the app.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Hussein, Engin
Sent: Thursday, December 16, 2010 11:51 AM
To: stefan.auerb...@comcast.net; A list for BES Admin's to discuss issues, etc.
Cc: bes-admins-boun...@dataoutages.com
Subject: Re: [Bes-admins] BlackBerry Enterprise Messenger notdelivering to 
handsets.

Thank you Stefan.

I have asked the SQL DBA to give me a call when he is available.

Engin

Engin M Hussein
Network Support
Food Standards Agency
Aviation House
125 Kingsway
London
WC2B 6NH
020 7276 8960
engin.huss...@foodstandards.gsi.gov.uk 


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Stefan Auerbach
Sent: 16 December 2010 16:43
To: A list for BES Admin's to discuss issues, etc.
Cc: bes-admins-boun...@dataoutages.com
Subject: Re: [Bes-admins] BlackBerry Enterprise Messenger notdelivering to 
handsets.

Check the your SQL tables for incompatible version types. Old versions of the 
app could be preventing the newer version from being
installed if it is in the user sql entry in the sync device mgmt table I 
believe.
Thanks, Stefan

-Original Message-
From: "Hussein, Engin" 
Sender: bes-admins-boun...@dataoutages.com
Date: Thu, 16 Dec 2010 16:31:40 
To: A list for BES Admin's to discuss issues,   etc.
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Cc: bes-admins-boun...@dataoutages.com
Subject: Re: [Bes-admins] BlackBerry Enterprise Messenger not
delivering  to  handsets.

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Re: [Bes-admins] Moving to 64bit server

[hdawg]

Migrate to BES Express and install on the desired OS -
http://us.blackberry.com/support/software/server_express_exchange_nov_17_10.pdf

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, January 20, 2011 2:01 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Moving to 64bit server

 

Forget 64 bit, it won't install on 2008 period. Personally, I think you need to 
look into BES Express, you don't need to buy
licenses for that. It's a replacement for BPS, but also gets you up to the 5.x 
level.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Richard Lawley
Sent: Thursday, January 20, 2011 1:56 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Moving to 64bit server

 

I am nowhere near a BES expert. I barely got it installed and working, let 
alone administering it. Good thing it just works and
doesn't need any attention. 

 

We currently have BPS ver. 4.1.4.17 running on Server 2003 32bit Exchange 
server. I'm going to be replacing the server in the next
couple of weeks to a Windows 2008 R2, which is a 64bit OS. Will I be able to 
install that version on the new server, or do I have to
buy a new version of BPS?

 

Richard Lawley
Information Technology Department
Johanson Transportation Service
Direct 559-458-2245
Office 800-742-2053
Cell 559-907-6610
Fax 559-458-2236

  cid:566565015@26102009-18A8
Please visit us at our website:   
www.johansontrans.com to learn more about our company and solutions
we provide

 



NOTICE: This electronic mail transmission from the law firm of Dinsmore & Shohl 
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Re: [Bes-admins] disable BIS Outlook web access?

[hdawg]

Pretty much webmail scraping .

 

Block these IPs /network from OWA / POP / IMAP and you'll stop it: 
http://www.blackberry.com/btsc/KB11036.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Friday, February 04, 2011 3:03 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] disable BIS Outlook web access?

 

Just discovered that you can connect a blackberry to webmail.  We found out 
because we had some problems with our ISA and after
troubleshooting some users arent' able to connect.

 

Does anyone know of documentation on how this works or how it's set up?  Being 
able to connect a mobile device (BlackBerry or other)
to webmail circumvents our mobile email device security policy.

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Re: [Bes-admins] Proper order to stop and restart BES services

[hdawg]

Asked and answered - http://www.blackberry.com/btsc/KB13718 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Josh Armour
Sent: Wednesday, February 09, 2011 2:33 PM
To: A list for BES Admin's to discuss issues, etc.; Alex Paz
Subject: Re: [Bes-admins] Proper order to stop and restart BES services

 

Alex, what is the official order to restart these services?



--
Josh Armour
MobileOps - Sysadmin
jarm...@google.com
(541) 205-4262
--





On Wed, Feb 9, 2011 at 8:50 AM, Peterson David  wrote:

Or if you go by what they say in the Disaster recovery guide, it's

 

Controller

Router

Dispatcher

 

The really crazy part is they give the same order for stopping and starting.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of m...@hotmail.com
Sent: Wednesday, February 09, 2011 11:45 AM


To: bes-admins@dataoutages.com

Subject: Re: [Bes-admins] Proper order to stop and restart BES services

 

of the many times i have called rim for various bes/cdo issues the order they 
had me stop and restart is
 
router
dispatcher
controller
 
they explained why, that explanation has escaped me, but do it now out of habit
 
another slick tool is process eplorer either 64 or 32 bit flavors (depends on 
OS) it allows you to stop a problematic agent, you
need to  find agent problem user is on etc. which many times is root cause of 
mail delivery issues. less impact than stopping and
restarting the 3 key services
 
 you can get it here
 
http://download.cnet.com/Process-Explorer/3000-2094_4-10223605.html
 
pretty slick tool
 

  _  

From: dpete...@dinslaw.com
To: bes-admins@dataoutages.com
Date: Wed, 9 Feb 2011 10:49:49 -0500
Subject: Re: [Bes-admins] Proper order to stop and restart BES services

Mail Store, Policy and Synchronization services start and stop automatically 
with the controller. I wouldn't think you'd need to use
start /wait, just net starts.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Richard Lawley
Sent: Wednesday, February 09, 2011 10:44 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Proper order to stop and restart BES services

 

Thank you! I found this one. Can y'all tell me if it looks right to you?

 

@echo off

net stop "BlackBerry Router"

net stop "BlackBerry Dispatcher"

net stop "BlackBerry Controller"

net stop "BlackBerry Synchronization Service"

net stop "BlackBerry Policy Service"

net stop "BlackBerry MDS Connection Service"

net stop "BlackBerry Mail Store Service"

net stop "BlackBerry Attachment Service"

net stop "BlackBerry Alert"

net stop "BlackBerry Administrative Service - Native Code Container"

net stop "BlackBerry Administrative Service - Application Server"

@echo off

start /wait net start "BlackBerry Controller"

start /wait net start "BlackBerry Dispatcher"

start /wait net start "BlackBerry Router"

start /wait net start "BlackBerry Synchronization Service"

start /wait net start "BlackBerry Policy Service"

start /wait net start "BlackBerry MDS Connection Service"

start /wait net start "BlackBerry Mail Store Service"

start /wait net start "BlackBerry Administrative Service - Native Code 
Container"

start /wait net start "BlackBerry Administrative Service - Application Server"

start /wait net start "BlackBerry Attachment Service"

start /wait net start "BlackBerry Alert"

 

Richard Lawley
Information Technology Department
Johanson Transportation Service
Direct 559-458-2245
Office 800-742-2053
Cell 559-907-6610
Fax 559-458-2236

  
Please visit us at our website: www.johansontrans.com to learn more about our 
company and solutions we provide

   

  From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
Peterson David
Sent: Wednesday, February 09, 2011 7:37 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Proper order to stop and restart BES services

   

  This is the official order, though I have seen 
documents even from RIM that have a different order.
I've never seen anything bad happen if it's done in the wrong order, just some 
extra errors in the event log, but BES seems to throw
warnings out just as normal business so I never really was concerned about it.  
Besides, the services by default aren't set with
dependencies, so there's no real order to the start when the server is rebooted.

   

  
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13718

   

  The actual commands would be

 

Re: [Bes-admins] Blackberry vs Iphone

[hdawg]

Anyone that says that they can support iPhones with the same "level of care" as 
BES is lying. . unless their "level of care" of BES
is something not worth investing in.

 

Not to be a BES fanboi; but we're talking apples and oranges here . not even in 
the same game.

 

Disclaimer: I carry both a BB and an iPhone

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey
Sent: Monday, February 28, 2011 2:58 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry vs Iphone

 

We have the same issue here.  There are some third party companies that say 
they can support iPhones with the same level of care as
BES but I have yet to actually get one to work.  We purchased a solution but it 
was very difficult to install and we still don't
have the results we were promised.

 

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Albert Estrada
Sent: Monday, February 28, 2011 2:53 PM
To: 'Bes-Admins@dataoutages.com'
Subject: [Bes-admins] Blackberry vs Iphone

 

My company is pushing to open activesync to start testing Iphones. I have 
nothing against the iphone but in a business I feel the
Blackberry is better designed. Has anyone else had this issue and what argument 
pieces did you find to support your case?

 

Albert Estrada

Network Support

P: (909) 890-2094

F: (909) 890-5768

  estrad...@iehp.org

  cid:image004.png@01C7C466.D5888230

 

NOTICE: This message, together with any attachments, is 
intended only for the use of the individual or entity to which it is 
addressed and may contain information that is confidential and 
prohibited from disclosure. If you are not the intended recipient, 
you are hereby notified that any dissemination or copy 
reproduction of this message or any attachment is strictly 
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Re: [Bes-admins] Blackberry vs Iphone

[hdawg]

Anyone that says that they can support iPhones with the same "level of care" as 
BES is lying. . unless their "level of care" of BES
is something not worth investing in.

 

Not to be a BES fanboi; but we're talking apples and oranges here . not even in 
the same game.

 

Disclaimer: I carry both a BB and an iPhone

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey
Sent: Monday, February 28, 2011 2:58 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry vs Iphone

 

We have the same issue here.  There are some third party companies that say 
they can support iPhones with the same level of care as
BES but I have yet to actually get one to work.  We purchased a solution but it 
was very difficult to install and we still don't
have the results we were promised.

 

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Albert Estrada
Sent: Monday, February 28, 2011 2:53 PM
To: 'Bes-Admins@dataoutages.com'
Subject: [Bes-admins] Blackberry vs Iphone

 

My company is pushing to open activesync to start testing Iphones. I have 
nothing against the iphone but in a business I feel the
Blackberry is better designed. Has anyone else had this issue and what argument 
pieces did you find to support your case?

 

Albert Estrada

Network Support

P: (909) 890-2094

F: (909) 890-5768

  estrad...@iehp.org

  cid:image004.png@01C7C466.D5888230

 

NOTICE: This message, together with any attachments, is 
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Re: [Bes-admins] Blackberry vs Iphone

[hdawg]

The APIs supported with iOS4 are good.  They're not great, but they're good and 
present a compelling case in a lot of scenarios.

 

FIPS 140?

HIPPA compliant?

Cause me to not toss and turn every once in a while at night?

Yeah not so much.

 

My take is you need to look at your industry, your requirements, and then talk 
to others in the same boat.  Look at your BB policy .
look at your laptop policy (think of all the things you can do on your laptop 
that you can/can't do on your iPhone/BB . yet such
little restrictions sometimes).

 

Also, talk to the vendors in the space (disclaimer: I work for one).  A lot of 
time is spent discussing what options are out there
and I never walk away from a discussion about what is happening in the market.  
Sure I want to sell my wares, but sharing what I've
learned with customers (I feel) is some of the most valuable information . 
hopefully we all learn something and you don't think of
me as typical vendor scum.

 

Apple will continue to improve upon what is in place (keep in mind how big and 
successful the consumer space is for Apple) and
vendors will support the new technology.  We'll see the same thing from 
Google/Android, MS/Nokia/Win Phone 7, HP/WebOS, etc.

 

Just keep in mind the big picture here: it isn't about locking down a device 
and securing it . it's about making end users
productive and providing a higher quality of service to those users.  Yes, 
security is a part of it . but why are we giving people
these devices / supporting them anyway?

 

And now I'll step off my soapbox and look out the window of the train as I head 
back to my office.

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey
Sent: Monday, February 28, 2011 3:11 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry vs Iphone

 

I agree and I carry a iPhone for the fun apps and Pandora and I do all my 
serious work on my Bold.  Unfortunately the execs of the
world see the glitz and glamour of the iPhone and they have the IT people 
scrambling to find a way to secure it to their standards.
To my knowledge the hooks into iOS4 just can't handle that kind of security yet.

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Monday, February 28, 2011 3:04 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry vs Iphone

 

Anyone that says that they can support iPhones with the same "level of care" as 
BES is lying. . unless their "level of care" of BES
is something not worth investing in.

 

Not to be a BES fanboi; but we're talking apples and oranges here . not even in 
the same game.

 

Disclaimer: I carry both a BB and an iPhone

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey
Sent: Monday, February 28, 2011 2:58 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry vs Iphone

 

We have the same issue here.  There are some third party companies that say 
they can support iPhones with the same level of care as
BES but I have yet to actually get one to work.  We purchased a solution but it 
was very difficult to install and we still don't
have the results we were promised.

 

 

 

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Albert Estrada
Sent: Monday, February 28, 2011 2:53 PM
To: 'Bes-Admins@dataoutages.com'
Subject: [Bes-admins] Blackberry vs Iphone

 

My company is pushing to open activesync to start testing Iphones. I have 
nothing against the iphone but in a business I feel the
Blackberry is better designed. Has anyone else had this issue and what argument 
pieces did you find to support your case?

 

Albert Estrada

Network Support

P: (909) 890-2094

F: (909) 890-5768

 <http://www.iehp.org> estrad...@iehp.org

  cid:image004.png@01C7C466.D5888230

 

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