Re: [IxDA Discuss] Arriving late in the game

2010-01-08 Thread Benjamin Ho
Nice question, Jonathan!

My gut tells me that development may have already made up their mind
on what they want to develop so the research efforts may be all for
nothing.  I hope that's really not the case.

However, you can still get feedback on something they've designed
but it might not be valuable enough without doing more involved
testing (6 to 10 users per user population..etc.)  I usually separate
actual testing from interviews just so not to confuse some users.

I would also make sure to highlight all the data you found in the
interviews themselves and put less light on the actual prototype. 
What you could also do is compare the prototype yourself with the
interview data you found and do an analysis that way, and make your
own recommendations.



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Re: [IxDA Discuss] Plurality of Voice

2009-09-16 Thread Benjamin Ho
I think what Dante is alluding to is the fact that some people go too
much into detail in their posting instead of posting something short
and concise.

Perhaps, use the Twitter rule.  NOT 140 characters, but limit your
paragraphs.  Even Blogs don't get this long.


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Re: [IxDA Discuss] Aside from research, what do you do to relate better to users?

2009-09-09 Thread Benjamin Ho
If anything, I always make an effort to learn from interactions I deal
with on a daily basis.

Just last week, some lady asked me if I were good with batteries.
 I gave her a slightly baffled look, so she directed me to her key fob
for her Volvo.  Apparently, the fob dropped to the ground and the
battery came flying out and she put it back in the wrong way, but
couldn't get it to open again.

It wasn't the battery of course, so much as the design of the fob
itself.

Of course, I got it fixed with a fork at the restaurant we were both
in. 


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[IxDA Discuss] [EVENT] Maine IxDA - Wed. August 26 - Interaction Design and Agile Development ( Kevin Silver meet \'n\' greet!)

2009-08-20 Thread benjamin ho
Time:   6:00pm - 8:00pm
Location:   Fab Lab - Pemaquid Communications
Street: 28 Maple Street, 2nd floor
City/Town: Portland, ME

~

Chow  chat -- pizza, beer, sody pop -- Portland Pie is donating free
pizza to all Maine IxDA soiree participants (normal charge for
drinks)!
hraaay  thanks to Portland Pie and generous host, Pemaquid
Communications

Jist of talk -- Over the last few years the various flavors of agile
have taken a greater foothold as the development process de jour and
this isn't necessarily a bad thing. But it does raise many questions
as to how best incorporate a formal design process within agile
development: Should you still do upfront design work? When and where
do designers do their work within agile development? How can you
avoid an endless agile journey? To answer these questions we'll
first explore the why of design, identify the core benefits of being
agile and look at how design incorporates within agile development.

Kevin Silver bio -- Kevin is an empathetic champion of the end user
and has been involved in designing the behavior of digital products
since 1995. He has worked on a diverse range of projects for the
government, software companies and many nationally recognized brands
providing strategic direction and interaction design goodness. As a
passionate advocate for Interaction Design, Kevin led the charge in
forming an IxDA local group in New Mexico and is currently on the
IxDA Global Board of Directors. In his role on the IxDA Board, Kevin
oversees more than 80 IxDA local groups from around the world.
Currently he is UX Designer at Tyler Technologies working to deliver
the next generation of financial software for local governments and
municipalities.


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Re: [IxDA Discuss] Bike-sharing design

2009-07-08 Thread Benjamin Ho
Just skimming a few of these solutions - looks like they're all
trying to be automated but they're failing on many points.

One of the things I'd be concerned with is bicycle fit.  If the
bicycle doesn't fit you, you cannot ride it.  So how do all these
systems address this issue?

Sounds like every station needs a person for this to work
effectively.  Of course the costs may go higher, but at least you're
getting what you pay for.



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Re: [IxDA Discuss] Looking for data to refute crazy client

2009-07-02 Thread Benjamin Ho
My 2 cents:

Matthew wrote:
 website:  a user management system for secure student data. Clients
are a little paranoid about passwords and user names getting out.
***

If that's the case, make sure the site has the best security. 
Masking passwords or making them viewable only by printing won't
solve the security issue if it has poorly coded security.


Matthew wrote:
behavior: when you select a user and want to reset his or her
password, the resulting screen shows the user name, but then blanks
out the password which you can only see by printing the page.

Blanking out the password seems silly since you can still see it if
you print it out. Do people agree this is poor functionality? If so,
is there any evidence to support my feeling that this is a bad idea? 
***

Ask the question back - so if someone loses their password, a piece
of paper must be used each time?  How many times does a student lose
their password?  It can get really costly if the password requires
more than eight characters, a number or symbol, or some other
constrained criteria.  Users won't remember it no matter what.

Best thing to do is to make sure your solution fits with their
policy.  The actual behavior can be changed according to the policy. 
There's more than 1 way to...[fill in the blank]




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Re: [IxDA Discuss] Interactive Excel prototyping

2009-06-23 Thread Benjamin Ho
I use Axure as well.

Kyle Soucy from NH UPA also used Adobe Acrobat for prototyping.

I've seen others use Powerpoint as well.

I've never heard of using Excel as a prototyping tool.


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Re: [IxDA Discuss] Nice Research on Persona Effectiveness

2009-06-01 Thread Benjamin Ho
I just wanted to comment on this:

Andrei wrote:
My experience is that 9 out of 10 times, people make personas
improperly, and worse, use them to make or justify whatever design
decision suits their fancy that day. But nearly every single person
I've seen use them thinks they are doing it right. 
***

The way I see it, Personas make for a good guide to ask the right
questions whenever a new project comes up.  For us, it will be
extremely useful for our development teams merely because they have
no time to go out on site to really know what's out there.

As for the process of developing Personas itself, we've tried a few
methods and we're currently refining them all the time.  We also
want to make sure everything is based on fact.  And we also know
Personas is a big piece of the pie that will help us in the near
future more than harm us.  It's just not the end-all to solve the
big problem.  It's among the various UX techniques to data
gathering.



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Re: [IxDA Discuss] What music for interaction designers

2009-03-04 Thread Benjamin Ho
FUN!

For design work, Pandora.com.  You can create your own radio station.
 I just created a Timo Maas station and everything else, as they say,
was history.



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[IxDA Discuss] [JOB] User Experience Designer, Falmouth, ME - Full time

2009-02-24 Thread Benjamin Ho
Tyler Technologies is the leading provider of software and services to
the public sector. With more than 1800 employees nationwide, Tyler has
a long track record of supporting its people's careers and lives.

•   Tyler employees are encouraged to contribute, rewarded for
initiative, and recognized as our most valuable asset. 

•   Tyler employees are challenged to excel and given opportunities for
career advancement. 

•   Tyler employees experience the secure environment of a stable,
profitable company with controlled and steady growth. 

•   Tyler employees have purpose: To enable local schools and
governments to be more efficient, more accessible, and more
responsive to the needs of citizens. 


We are seeking an experienced User Experience Designer in our
Technology Research Department.

Responsibilities Include: 
•   Help define the user experience vision for Tyler products. 

•   Collaborate with co-workers to understand customer needs and
propose solutions to meet those needs. 

•   Design and develop prototypes communicating product interaction
designs to members of other teams. 

•   Produce detailed interaction design specifications for the product
development team. 

•   Produce graphical assets for use in Tyler applications.#61472;
Qualifications:

•   BS/BA in Industrial Design, Interface Design, Interaction Design,
Human-Computer Interaction or equivalent is preferred. 

•   Minimum 3 years of design experience desired. Experience in
ERP/Business solutions is desired. 

•   Extensive experience with user interface prototyping in HTML,
Flash, Director, Photoshop or similar tools is required. 

•   Candidates with demonstrable Silverlight and/or WPF experience are
encouraged to apply. 

•   Excellent written and oral communication skills. 

•   Demonstrated ability to work confidently and effectively with
diverse teams (e.g., Product Management, Development, Support,
Implementation and User Research) required. 


Benefits

Tyler Technologies offers a generous benefits package, including the
availability of medical, dental, vision, life, short-term disability
and long-term disability insurance.  In addition, Tyler has a 401(k)
with company match and an employee stock purchase plan.  Please visit
our website at www.tylertech.com for more information about employment
at Tyler Technologies.  

To Apply  Send cover letter and resume to j...@tylertech.com .  

...and feel free to mention you heard about this through me in IXDA. 
:)


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Re: [IxDA Discuss] Working Backwards

2009-02-13 Thread Benjamin Ho
Sounds like the company you work in really needs to have a
User-Centered design Process - or at least some sort of process that
includes requirements that are actually documented.



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Re: [IxDA Discuss] To use a colon or not to use a colon after field labels

2009-02-12 Thread Benjamin Ho
No colons.  They are unnecessary.


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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-28 Thread Benjamin Ho
[Jared wrote: I have yet to meet anyone on the development or
engineering side of the operation who doesn't understand that a
usable design is better. However, not all designs need to be usable
to be successful, and since making something usable is often an added
expense, it's hard to justify.]

I'd like to introduce to you a few people from our organization that
think usability is unnecessary.  The flipside is that there are many
that are coming around just because of exposure.


[Jared wrote: Even when it's clear that a more usable design will
win in the marketplace (or whatever the organizational goals are), as
Chauncey rightly pointed out, if the reward structure for the
developers doesn't take that into account, no amount of selling
will move in that direction.]

The other way of UX exposure is to create a UX Group.  We created a
UX Group in our organization because we felt it was important to
expose usability and design principles to everyone, not just the
developers.  They get involved in projects that will affect the
organization, not just us.  And some of the managers make it known to
their developers that if they haven't gone to our group or core team
for any feedback, then they're missing out on a big opportunity. 
The key thing here is that this wouldn't be possible at all without
an Executive Champion.

[Jared wrote: In my experience, unusable designs rarely exist due to
team ignorance of the value of a great experience. There are often
many other factors that the team is battling and making something
more usable is a place where the battle is lost. Standing on a
soapbox yelling to the gods that this is a crime against humanity
rarely does anything other than cause one to lose their voice. ]

Before me and some of my predecessors, there was no usability.  And
the organization's designs were horrid - or so I was told and IMO. 
I was surprised that anyone could use them at all.  Soapboxes are of
little use if you don't have people listening.  Get people engaged
in useful projects that anyone can contribute.  I think that's the
key for anyone to understand what UX/IxD etc. is all about.

Hope this helps.


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Re: [IxDA Discuss] Masters Programs in Interaction Design and Design Management at University of Kansas

2009-01-21 Thread Benjamin Ho
The fact is, people learn different ways:

1. Audio (listening)
2. Kinesthetic (touchy-feely)
3. Visual (reading, seeing)

As long as the curriculum accommodates for these different ways of
learning, and it's of great quality, it's worthwhile to take.



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Re: [IxDA Discuss] dd character sheet as a persona model

2008-12-23 Thread Benjamin Ho
digs out his Robotech RPG books.


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Re: [IxDA Discuss] Persona Creation and Roles

2008-12-04 Thread Benjamin Ho
Matthew,

If you haven't already, I recommend you read the book - The
Persona Lifecycle by John Pruitt and Tamara Adlin.

The assumptions you create with your team is a starting point and
once you validate/refine it with real data, the mental models will
become more apparent.  I suggest you do this with at least one other
person on your team so both of you can divulge to everyone all the
different facets of each persona.

Hope this helps.

Ben


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Re: [IxDA Discuss] How to cue people for drag and drop

2008-12-04 Thread Benjamin Ho
Alan,

I would think your goal is to make it very explicit once the
cells/rows have been selected.  There are many ways to do this.

Perhaps look up affordances to guide you.

Ben



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Re: [IxDA Discuss] Email to friend a valid feature?

2008-12-04 Thread Benjamin Ho
There are times when I actually wished this feature would be there -
especially when looking at products for the home that I'd like to
send to my wife for consultation.  Of course, I'd use the
public-access email instead of ones from corporate.  Then at least
the spam filters can still be modified when or if they come.



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Re: [IxDA Discuss] iBrain: Surviving the Technological Alteration of the Modern Mind

2008-12-04 Thread Benjamin Ho
But is this making us flat (wide) and thin thinkers, rather than
deep thinkers? Do our needs change our thinking? Or does our thinking
change our needs as a culture? In any case, it's a very interesting
topic.

I don't think it's as simple as thinking wide/thin or deep.  I
think it's a matter of filtering useful information and applying it
more instantly.  It also helps to communicate more effectively than
providing long essays which may require access to a thesaurus or
dictionary.  In web content, you want audience attention, which could
mean lowering the written word grade level.




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Re: [IxDA Discuss] iBrain: Surviving the Technological Alteration of the Modern Mind

2008-12-04 Thread Benjamin Ho
Cindy,

I do believe that our general ability to sit for long periods,
focused on a single subject is being diminished somehow.

I wouldn't find that to be true.  I think if there's a person
willing to sit for long periods of time on a subject, it's usually
because they obsess about something or they're doing research for a
project.  The smart ones will not only go to the Internet for the
information but also to the school library.

To blame a human's inadequacies on a certain technology I think is
more short-sighted than anything else.  We are the ones who can best
adapt - let's do so.

Also, to say that an essay that requires access to a thesaurus or
dictionary is a less effective way to communicate truly scares me. In
fact, one could say that your opinion reflects the kind of thing these
authors are talking about.

Just because writing is placed in a lower grade level of writing,
doesn't mean there is less deep thinking.  I can recall many times
especially reading Bucky Fuller's Critical Path book that my brain
has checked out because of a long-winded,
exponentially-compounded idea.  And it's not to say I'd be labeled
dumb either.  It's to say that there are different ways of
communicating and certain methods come across quicker than others and
this is all dependent on the person.  The Internet is designed that
way to make it more relatable and effectively repurposing content.

Taking a look at the title:  Surviving the Technological Alteration
of the Modern Mind sounds really interesting - does it come in
online format? =]

BTW, there has already been a discussion about the Atlantic article
and I've checked on it - thanks.

Ben


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Re: [IxDA Discuss] Building UX Teams

2008-11-21 Thread Benjamin Ho
Here's an article that may help: 
http://www.uie.com/articles/ideal_UX_team



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Re: [IxDA Discuss] Twitter

2008-10-31 Thread Benjamin Ho
I use Twitter to stalk my friends.



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Re: [IxDA Discuss] Ideas for acitivities for users at our annual conference.

2008-10-31 Thread Benjamin Ho
I just wanted to add to this thread that we went with the Human Bar
Charts.  Since there weren't enough people in the audience to
create bars, instead, we used the surveying as a mechanism to
start discussion about general usability subjects.  This got people
engaged and thinking about what usability or even user experience is
all about.

Thanks again everyone for your suggestions!

Ben


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Re: [IxDA Discuss] Ideas for acitivities for users at our annual conference.

2008-10-06 Thread Benjamin Ho
WOW!

Thank you, Jared!

And thank you others for posting your suggestions!  :)

I'm sure we'll decide upon something soon.

Ben


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Re: [IxDA Discuss] Advice? Dismissal over no more design

2008-10-06 Thread Benjamin Ho
I agree with others here as well - if they've purposely figured out a
way to exclude you in their plans, and there's a misalignment in
philosophy and methodology, then it's time to go.

If I were you, I'd also take your plans that you had offered
with you - delete as many files you can before you leave so they
don't have a clue.  They're not going to use them anyway.



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Re: [IxDA Discuss] Advice? Dismissal over no more design

2008-10-06 Thread Benjamin Ho
Good point, Jared.

I guess I gave the burning-bridges advice.

Don't listen to me if that's not what you want, Norman.

Sorry, folks.


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Re: [IxDA Discuss] Ideas for acitivities for users at our annual conference.

2008-10-03 Thread Benjamin Ho
I'd consider a design workshop like Loren suggested.  It's just that
there are a couple of issues:

1.  Not all users are in the same domain - meaning that Financial
users are separate from those in HR and Payroll.  So the diversity of
users is quite vast as are each of their own domain issues.

2.  Not everyone is able to design.  So perhaps because of this,
they'd experience how difficult it can be?  (Put themselves in our
shoes?)  I also understand that we may get feedback we wouldn't
normally get, though as to the usefulness of it, I'm not certain.

I need more convincing or perhaps other ideas. :)


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Re: [IxDA Discuss] Ideas for acitivities for users at our annual conference.

2008-10-02 Thread Benjamin Ho
Sorry for being so vague..

I work for Tyler Technologies - developing software for the public
sector.  Our users are financial, operations, HR, payroll etc.

We're presenting a session on how usability and UCD/UXD influence
the design of our products and hence, how our users work better
because of it.

To top it off, we thought an interactive component would help them
understand what this means through [their own] experience.



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Re: [IxDA Discuss] Communicating Design, Visualizing non-linear task flow

2008-09-25 Thread Benjamin Ho
Non-linear and recursive?

Sounds like a circle of pages/boxes with a central hub/access point.


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Re: [IxDA Discuss] Interesting interface design

2008-09-17 Thread Benjamin Ho
I love it!

It pushes the ideas to certain boundaries.  Now manufacturers of
mouse can forgo the button altogether!

I heard from a colleague that there was a PBS documentary about
changing the paradigm of human computer interaction and it showed
many examples of exploring those ideas.

I think this site does exactly that!  I also love the recordings.


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Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

2008-09-17 Thread Benjamin Ho
Wow.  I can't believe quite a few of you are so ready to piss on
Facebook.  I find it quite incredible!

Do people really hate their past relationships so much that they have
to hate everything about Facebook?  I also don't see the relevance of
Geocities - I've never heard of them other than possibly being a
Yahoo entity of some sort.

I think there's something to be said of Facebook and its success of
bringing people back together after many years.



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Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

2008-09-17 Thread Benjamin Ho
I do agree that there is quite a bit of clutter in FB and that there
still needs to be work done to it.  I haven't had the privilege of
using Geocities so I have nothing to compare it to.  I think that the
fact that Geocities didn't really take off into mainstream was
because it wasn't its time.  There's a reason for everything.


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Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

2008-09-17 Thread Benjamin Ho
I think Loren hit the nail on the head - A social site is useless if
your friends don't use it.

I thought Twitter was useless until I started using it, and you have
to use it often to get any value from it.  If you want to connect
with people, it takes a bit of effort to do so, just the physical
boundaries are broken down - such is the nature of the Internet.

I think this is where the tool is only as good as the people using
it.



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Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

2008-09-17 Thread Benjamin Ho
Will,

Let's see..1995...I had just gotten off AOL and CompuServe because
it was costing a fortune to be a member.  I had also stopped running
my BBS because of trolls polluting the space.

And I had just started my schooling for Industrial Design..which
inevitably led me to being in Usability and the whole Interaction
Design scene...so..I was a bit more busy back then - no time for
Geocities.

And I was using Lycos as a search engine.


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Re: [IxDA Discuss] What's the right default font size for a website?

2008-09-10 Thread Benjamin Ho
From HFI - 14 pt in Helvetica or Arial.

Interesting how most websites are built less than 14pt.


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Re: [IxDA Discuss] Chrome Comic Parodies

2008-09-05 Thread Benjamin Ho
Awesome!!


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Re: [IxDA Discuss] I am downloading Chrome as we speak

2008-09-03 Thread Benjamin Ho
...and here's my first impressions:
http://syncranium-ue.blogspot.com/




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Re: [IxDA Discuss] twitter and IxDA once again

2008-08-20 Thread Benjamin Ho
Maybe this thread can be called, Ok, who broke down and gone
Twittering? =]

I finally went on as well and first found it to be useless.  But then
I saw all the different messages going on that made me curious.  Then
I tried following some people, but they had updates almost every
hour!  So that flooded my updates and I couldn't follow them anymore
because there was too much noise.

That, I would say is the only downfall of Twitter - noise.  I prefer
the once-a-day update, maybe even two, but not every hour!  Keeping
up with people can seem more like a task than pure enjoyment.

@benjamin_ho


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Re: [IxDA Discuss] turning freelance work into a sustainable design business

2008-07-28 Thread Benjamin Ho
Never go into business alone.  Always have a business coach or someone
who's been in business before to guide you.

Also, read up on this book:

E-Myth - Revisited - By Michael Gerber

There are several others I can recommend.



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Re: [IxDA Discuss] Off Topic: how will rising gas prices affect e-commerce?

2008-07-17 Thread Benjamin Ho
Late to chime in..

I've always been a believer of e-commerce.  A well-executed site
with near-perfect logistics will outperform brick and mortar commerce
solely by the time it saves.  Time of going to some place built in the
70's, time of fighting traffic, gassing up your vehicle, and time of
looking for a parking space.

Other than wanting it instantly or to entertain yourself out
there in the malls, there's really no reason to head out to stores
to buy something.  I believe this applies mostly to hardware,
although software like clothing can be considered the exception in
some cases.

E-commerce is the equivalent of mail order - just that payment and
seeing products in different perspectives is much better.  E-commerce
is here to stay.



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Re: [IxDA Discuss] Article: Is Google Making Us Stoopid? from The Atlantic.com

2008-07-16 Thread Benjamin Ho
I just read the article - albeit all online, I did have to
concentrate. ;)  It's actually pretty well done and not that wordy -
reading something from Bucky Fuller is more wordy.

Instead of the catchy title naming Google, the author should have
called it, Is the Internet making us stupid?

I find it's an interesting discussion about how our brains are being
repurposed by the type of media being read and mechanics used to
create the medium.  It seems like there's some light research done
to it - if it were any heavier, it wouldn't be readable and make my
mind check-out.

The premise seems to be based around the idea of chunking which
is familiar to us in usability.  Chunking also means scanning instead
of reading.  And for the Industrial Revolution, the idea of chunking
means systems can be built into something manageable and in
sequences.

As for Google's ambitions, I don't there could ever come to a point
where there will be a perfect search engine.  While Google is quite
good, it still takes quite a bit of work to do a proper search,
especially when new content is being formed all the time and if
you're looking for something particularly obscure and new, it will
indeed take longer to find it.

I think the human mind is faster than the Internet.  Humans created
it - not the other way around.



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Re: [IxDA Discuss] Master of Arts OR Master of Science

2008-07-11 Thread Benjamin Ho
For Interaction Designers, I would tend towards M. Psychology (if
there is one) or M. Design, depending on what your interest would be
- Testing or Design?


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Re: [IxDA Discuss] Sketching as a Wireframing Tool

2008-06-20 Thread Benjamin Ho
Whiteboard and marker.  Then straight to Axure.


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Re: [IxDA Discuss] Is blogging about work OK?

2008-06-17 Thread Benjamin Ho
I suggest:  Blog about principles instead of methodology.  Methodology
seems more contextual (varies much) whereas principles - stuff you
learned for yourself - can help others create a foundation.  You can
do this without even mentioning your employer.

What you learn is more important than how a company does things.


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Re: [IxDA Discuss] Any suggestions for training on MS Expression Blend?

2008-06-16 Thread Benjamin Ho
Thanks for the responses!

I only took a brief look at the Total Training tutorials - it's on
the Blend website now.  They don't seem to have exercises - is that
correct?  Or is there too much of a dichotomy that I don't
understand the programming side?



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[IxDA Discuss] Any suggestions for training on MS Expression Blend?

2008-06-03 Thread Benjamin Ho
Hi,

I was wondering if anyone has any suggestions on companies for training on the 
MS Expression Blend application?

I've taken a look at the online video tutorial on lynda.com and the MS 
Expression site, but they don't really have exercises I can follow along.

I liked how Axure.com gave training for their product, but the same idea is not 
there for MS Expression Blend.

Any help is appreciated!

Merci buckets!
Ben




  

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Re: [IxDA Discuss] Desktop application menus

2008-04-30 Thread Benjamin Ho
It sounds like you need to do some card-sorting to handle all these
items..to reorganize them.

You may also want to explore what kind of mental models each of these
tasks have so they can be grouped accordingly.



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Re: [IxDA Discuss] Any resources or testing data on quick entry grids vs. form fields?

2008-03-27 Thread Benjamin Ho
Anyone?  So I'm guessing no one has any data on this?



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Re: [IxDA Discuss] Any resources or testing data on quick entry grids vs. form fields?

2008-03-27 Thread Benjamin Ho
I'm not sure how it can be taken as generic.  It's actually very
specific in terms of interaction performance.  Anyone who has actually
done the study should know the metrics instantly.

To rephrase/clarify, the data I'm looking for:

1.  Time difference in user data entry rate between form fields and
quick entry grids;

2.  The variation in this difference when the grid includes all the
same fields as in the full form, compared to a truncated version (due
to field prioritization);

3.  Effects of horizontal scroll in data entry in the grid;

Note that the grid entry is very similar to an Excel spreadsheet
input with the exception that there may be some controls (i.e.
dropdown list) within certain cells.

I find it a very interesting concept and because of this
nonstandard behavior, I'm not entirely open to the idea.  I'd
like to be convinced something this different really works well and
gives benefits to the users.





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Re: [IxDA Discuss] can you please discuss the effect of the US recession

2008-03-25 Thread Benjamin Ho
As far as I know and read, there is no recession.  It's actually
called, stagflation stemming straight from the sub-prime mortgage
market.

How this would affect usability contracts, I would think depends
entirely on the industry and the company.

As for what's critical to whether or not to involve a company
depends much on their clientele, how they work and whether it aligns
with company strategy.

If you're a contracting company, it would be in your best interest
to NOT lower your pricing for your services - unless of  course you
think your company isn't worth the money.


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[IxDA Discuss] Any resources or testing data on quick entry grids vs. form fields?

2008-03-25 Thread Benjamin Ho
Hi,

I was wondering if anyone can direct me to resources or testing data on 
comparative testing between quick entry grids and form fields?

I'm thinking that quick entry grids do as they say - allow the user to enter 
data quickly.  What I would like to know is, how much quicker is the data entry 
in grid form compared with using form fields?  And are grids effective only up 
to a certain point, where if the same fields in a form field appears as a grid 
and there's a horizontal scroll, is user performance affected?

thanks,
Ben


   
-
Never miss a thing.   Make Yahoo your homepage.

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Re: [IxDA Discuss] Interaction design and tissues

2008-03-24 Thread Benjamin Ho
On a more simple matter, I really like the gas light on my car. ;)



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Re: [IxDA Discuss] what helped most in your career? : Dealing with criticism

2008-03-19 Thread Benjamin Ho
I don't think it's fair to say that criticism doesn't bother
anyone.  I think it's more fair to say that everyone handles it
differently.  It all depends on how well developed you are yourself,
having learned certain techniques or epiphanies that move you along
the  journey.

Some things that I've learned:

1.  Remove yourself from your design.  If the goal is to make it
better, then take all kinds of feedback, whether it's destructive on
constructive.  If someone thinks you cannot do something and keep
hammering at you, ask the question - why?  Find out the true reasons
instead of hiding from them.  Get a perspective that allows you to
change.

2.  In that sense, be more curious than being defensive.  Take 6
seconds to breathe if you have to and then listen.  Most people would
rather talk than listen.  Don't be like most people.

3.  If someone doesn't believe in your skills or isn't confident,
then why did you get hired?  It's time to fight or fly.  Know what
you CAN do and do really well, and concentrate on that instead of
your weaknesses.  When people do what they love and love what they
do, especially if it's their unique ability, then everyone has their
sense of purpose and belonging.  They fit better into any
organization.



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Re: [IxDA Discuss] what helped most in your career?

2008-03-17 Thread Benjamin Ho
In no particular order:

1.  Not caring in what others think of me.
2.  Not caring in the outcome of projects.
3.  Being comfortable with uncertainty.
4.  Having a personal code of honor to abide by.
5.  Learning about Servant Leadership and other professional
development topics to apply to everyday life.
6.  Staying current with everything related to IxD and Usability,
from blogs, articles, videos, courses, meetings.
7.  HFI Certification.
8.  Letting the evidence speak for itself.



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Re: [IxDA Discuss] Proper Etiquette

2008-03-17 Thread Benjamin Ho
The bot is created by a human, so here's hoping there's a simple UI
attached to it.  A switch called OFF. =]



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Re: [IxDA Discuss] [Configurators] List vs. Wizard

2008-03-12 Thread Benjamin Ho
Aren't wizards generally for low/occasional usage?  And a list view
sounds linear..not sure what you mean by that.


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Re: [IxDA Discuss] I despise extraneous frippery, but...

2008-02-26 Thread Benjamin Ho
Reminds me of Monty Python!!


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Re: [IxDA Discuss] The Critique - your rules for a productive session

2008-02-25 Thread Benjamin Ho
I too do not use the word critique as that's more intended for
architecture students and their peers to bash at one-another. ;) 
(But I digress.)

Instead, there are a few components in these Design Reviews:

1.  Heuristic evaluation - done usually by the usability analyst;
2.  Findings evaluation - design changes and suggestions brought on
by user testing.  Anyone can make these suggestions so long as they
review the data;
3.  General feedback - either by the users, development and sales
which are always taken into consideration but must be weighed-in to
its validity.  There are still  principles to follow.

While I do both design and testing, I keep objective by using the
data that I compile and make changes wherever necessary.



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Re: [IxDA Discuss] Mind controller?

2008-02-20 Thread Benjamin Ho
Indeed.  It takes a lot of mind control/discipline to control a device
like that.  The device would have to learn your neurological patterns
pretty quickly to be effective.


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Re: [IxDA Discuss] Tim Wong from frog design articulates what it means to be an designer

2008-02-18 Thread Benjamin Ho
I really like this quote from the article: Designing is all about
conveying an experience through experience.

How true this is with Interaction Design.  I find that I need to
experience everything (or close to it) so I can come up better
designs all the time.

While design education such as those found in university, provided a
catalyst for learning, it's not means to an end - it's the
beginning.  As a Usability Analyst, learning the WHY's has become
the cornerstone to better design, not just by conveying an experience
of your own.



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Re: [IxDA Discuss] friday fun: what's the coolest thing you've designed?

2008-02-15 Thread Benjamin Ho
A long time ago, I designed a ground control station for controlling a
UAV (Unmanned Aerial Vehicle) in a project with the Canadian Coast
Guard.

I'm still riding on that accomplishment. ;)



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Re: [IxDA Discuss] Myers Briggs, DISC, Personality of UX Folk

2008-01-25 Thread Benjamin Ho
Mark Schraad said:
I have taken the DISC analysis 4 times over the course of 7 years
and got radically different scores each time, of course that could
speak to mutliple personality disorder. Seriously though... the
results were interesting and sparked some valuable introspection...
but never felt anywhere close to conclusive as benchmarks.

Did you ever take any learning courses or seminars that further
explains the different facets?  Did you take an assessment (in
booklet form) that takes into consideration your DISC blends?

While your circumstances may change over time and hence your ability
to relate with each side of the personality, the personality BLEND is
actually the most precise.  Also, if you happen to have grown in
certain aspects of your life, your personality changes over time too.
 For instance, I'm a CSID with lots of C and very little D.  But I'm
improving on the D part, so much so that D can sometimes supersede C.

Here's something I also learned: A person is their true self when
pressure and urgency  is placed.



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Re: [IxDA Discuss] Myers Briggs, DISC, Personality of UX Folk

2008-01-25 Thread Benjamin Ho
I've had much training in DISC and I can share with you that it's
more about how the different personalties interact and understanding
that instead of having your candidate being tested.  Being trained in
DISC, I can tell you what kind of personality a candidate has based on
our discussion about themselves and their opinions, etc..  DISC is
more of a foundation to build upon the knowledge of specific people.
Remember this - it's not to be used to pigeon-hole people, it's
used to understand people.  When you're aware of DISC, you can
better handle yourself and the team.



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Re: [IxDA Discuss] Myers Briggs, DISC, Personality of UX Folk

2008-01-25 Thread Benjamin Ho
Chauncey Wilson said:
I'm not familiar with DISC. Where can I find good information on
that? Has it been validated in some way (ratings of hires or better
interpersonal communication) ?

Again, DISC is NOT a rating.  It only identifies what kind of basic
personality someone has.  Here's a link to my trainer: 
http://www.personalityinsights.com/

DISC is one of the simplest methodologies in discerning personalities
and blends of them.



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Re: [IxDA Discuss] Why do crappy interfaces sell?

2008-01-23 Thread Benjamin Ho
Here's my 2-cents:

Fact of the matter is, crappy UI's DO NOT SELL.  If you don't give
the user/client a choice, they won't know any better and just take
it as it is.  Down the line, they'll be figuring ways to reduce
overhead not knowing that a crappy UI may increase productivity time,
thus overhead.

I bet if you start selling the better UI and its benefits, the
users/clients will buy it.  This can't happen without a top-notch
sales team.

Bruno said:
They told me that they loved my work but they have been showing the
product with the old interface to clients and they already have a
couple of orders for it so they're scrapping the review work for
now.

Sounds like the sales team needs to be fired as they're currently
doing a disservice to their clients.



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Re: [IxDA Discuss] Desktop GUI prototyping tools...

2008-01-22 Thread Benjamin Ho
I've been using Axure (http://www.axure.com) with great success. 
It's quick and simple if you need to get your message across.  It
will require a bit of training and some learning.  It's worth the
investment.

Just note that the HTML that comes out of it - if you're using it
for web applications - is completely useless to copy.  It's only a
great high fidelity prototyping tool.



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Re: [IxDA Discuss] Book proposals to look at

2008-01-16 Thread Benjamin Ho
What kind of guidelines did the publisher give?


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Re: [IxDA Discuss] How can I measure perception and adoptability?

2008-01-14 Thread Benjamin Ho
Oliver,

It sounds like you need more experience in usability testing. 
You'll get a better feel when you do structured tests and free-form
tests.

I find that structured tests give both facets, learnability and
perception.  It's all in the user actions.  Observe how they use it
given a certain task.  Also time them.  That will give you a
quantifiable data point.  And then have them do a similar task a few
more times and you'll see their times decrease - hopefully.  Then
you can graph it.

For free-form tests, I generally use this as a conversation about
the design and their perception.  Ask a million questions to get the
most insight.

As Phil suggests, never be afraid to step out of your boundaries. 
Your degree is only a foundation from which to build your techniques
- it's not a means to an end.



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Re: [IxDA Discuss] US News thinks we have potential!

2007-12-27 Thread Benjamin Ho
Reading the articles, they're a good starting point for those not
knowing what the occupations really entails.  It's a good thing
USNews also placed resource links to more qualified information.


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Re: [IxDA Discuss] US News thinks we have potential!

2007-12-27 Thread Benjamin Ho
Wow.  What I'm surprised about are some people that communicate here
like they have a constant chip on their shoulder!  Knock one off and
find another one on someone else.

Don't expect the media to totally understand what we do.  I don't. 
So feel free to get over it.


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Re: [IxDA Discuss] When/Where/How did you decide to be a designer?

2007-12-19 Thread Benjamin Ho
Awesome thread!

How I came to be here seems like a long and winding road.  But when I
look at it in hindsight, it's actually more straight than I thought.

I came from an art background at a very young age.  Others considered
me gifted  I just thought kids were suppose to have such artistic
abilities.  I then developed my interest in design cars, to designing
the interiors.  It then evolved to designing everyday objects in the
Industrial Design program in Carleton University.

After failing the last year, I actually got bored of design until I
was introduced to an awesome last year/major project working with
engineers.  It was a project for developing a ground control system
for a UAV (unmanned aerial vehicle).  This project got me hooked as
it was extremely challenging AND worthwhile.  My UI design skills
were a good foundation to build upon in later years (now).  I always
had a curiosity towards doing the unconventional and pushing the
limits.

I guess what I'm trying to say then, is I was always a Designer. 
And I continue to evolve.



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