date:20101013

Rosen,
Sounds like you may have copied cross-references from an original location to a 
new location. This brings along with it the original source ID marker. You 
can't have more than one unique ID marker, else you get wierd cross-reference 
issues.

There is a tool from West Street Consulting that may fix your problem. Check 
out the XRef Wizard (http://weststreetconsulting.com/WSC_XRefWizard.htm). Only 
$35.00 (for one user). You can download a trial version so see if it helps. It 
has proved to be a life saver.

Also, refer to the support information (Appendix D) in the Mif2Go User's Guide. 
Jeremy should be able to steer you in the right direction, if it is a Mif2Go 
option issue.

--- On Wed, 10/13/10, Menahem Rosen menahem.ro...@objet.com wrote:

From: Menahem Rosen menahem.ro...@objet.com
Subject: Toc cross-ref markers
To: framers@lists.frameusers.com framers@lists.frameusers.com
Cc: st...@context.co.il st...@context.co.il
Date: Wednesday, October 13, 2010, 6:01 AM

When using Mif2Go to create html (chm) Help from my FM files, I have found many 
cross-reference links that do not work.  Upon inspection of the html source 
code, I see that the problematic links begin #Ran_toc155... instead of 
an2525860.htm#Ran375...

In the FM file, double-clicking on the x-ref displays the cross reference 
dialog box, showing the Cross-Ref marker type, and the _toc155... marker. 
Using this dialog box to change the marker type and link to the paragraph does 
not make a permanent change: double-clicking again on the x-ref displays the 
old _toc marker.

The only solution I have found is to delete the offending marker in the target 
and then create a new cross reference from scratch. The KB questions are how 
did the problem occur, and how can I be sure that it won't re-occur? The 
practical question is how can I quickly replace the offending cross references 
with proper ones? (Obviously, doing so manually is a very tedious task, 
especially since the target may be referenced by multiple cross-references in 
the book.)

TIA,

Menahem R.
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Re: Help Tools

Pam,
Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. 
It works as a Frame plugin and works with just about any version of Frame. 
Features and all that info on what it can convert too is available on their 
website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will 
do everything that WebWorks can do, and probably more. If you are doing DITA, 
they have a Dita2Go also.

ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro 
is the current WebWorks variant. The Standard version was shipped with Frame 
7.2, more as a teaser I think.

If I was a betting person, I would bet that you will be hearing from Jeremy 
this morning with similar words on Mif2Go.

--- On Tue, 10/12/10, Pam Reichert pam.reich...@vpisystems.com wrote:

From: Pam Reichert pam.reich...@vpisystems.com
Subject: Help Tools
To: framers@lists.frameusers.com
Date: Tuesday, October 12, 2010, 1:38 PM

I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications.  Recently my
laptop started having problems and they are moving me to a new laptop.  The
writer who installed epublisher on my laptop is no longer with the company
and we can’t find the CD with a serial number.  I noticed a version of
WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
I thought maybe this is where the WebWorks came from.  Is WebWorks Standard
the same as  ePublisher pro?  Even if it is, no serial number I find on any
of our CDs seems to work with it and Adobe can’t seem to help me.  When I go
to the WebWorks page I can’t get help there either because I don’t have a
maintenance contract.  I don’t think WebWorks actually *wants* customers.
 When I try to find out how much it costs to buy a new copy, no prices are
listed unless you have a sales person call you.   We don’t have phones in
our office.



I am pretty fed up with it all and am thinking of moving the help to a new
platform.  Can you suggest another help platform that works well with
FrameMaker files and looks similar to ePublisher?  I need to produce online
help in both .chm files and html files.



Pam Reichert
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Re: Toc cross-ref markers

2010-10-13 Thread Jeremy H. Griffith

On Wed, 13 Oct 2010 13:01:47 +0200, Menahem Rosen 
menahem.ro...@objet.com wrote:

The only solution I have found is to delete the offending 
marker in the target and then create a new cross reference 
from scratch. The KB questions are how did the problem occur, 
and how can I be sure that it won't re-occur? The practical 
question is how can I quickly replace the offending cross 
references with proper ones? (Obviously, doing so manually 
is a very tedious task, especially since the target may be 
referenced by multiple cross-references in the book.)

This is discussed in the User's Guide, par. 4.2.11, 
Eliminating Word-generated cross-reference markers.
Word creates a very large number of these markers,
and if you use Frame's native Word import (NOT a
good idea!), they are retained in Frame.  By default,
Mif2Go identifies and ignores these markers.

The trouble is that apparently someone made Frame
cross-references using them, instead of the correct
method of having Frame create new cross-reference
markers for the destinations.

As am immediate workaround, you can tell Mif2Go not
to ignore the _tocN markers:

[HTMLOptions]
RemoveWordTocMarkers=No 

The xrefs will then work, but you will also have
many (perhaps thousands) of extra, pointless anchors
in the HTML.  They are harmless, but do bulk up the
files.

You can avoid this problem in the future when you
import files from Word by bringing them in as plain
text using Copy in Word and Paste Special in Frame.
Then retag per your Frame template.  It takes a bit
longer to do it that way, but it eliminates numerous
issues you'll have forever from the Frame import.

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
  jer...@omsys.com  http://www.omsys.com/
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Re: Help Tools

Webworks standard is an early version of ePublisher. The Standard and
Pro essentially mean that one cannot modify templates; the
professional version can.

In any case, whatever tool you use is likely to achieve the look and
feel of your help file by manipulating CSS style sheets, not by
proprietary coding, so I think you have severral choices for help
tools.

If you've done massive amounts of tweaking to the ePublisher
templates, that may be your easiest way to go. Along with that, I
can't believe that their customer support department can't give you a
new code There must be documentation on the purchase somewhere --
a PO or credit card info.

However, if you're staring from scratch, I'd go with either MIF2Go
from omsys.com or RoboHelp, as in the Technical Communication Suite.
Both are strong and well-integrated. I prefer MIF2Go for most projects
because it's simpler for me to use (I'm a config file kind of guy) and
bulltproof once it's set up. And their customer support is exemplary.
But RoboHelp comes with fancier, spiffier templates and it's designed
to integrate well with Frame at the menu level.

I know MIF2Ggo and Robohelp have free eval versions available. I think
it's waning in popularity recently, but a number of people are big
fans of Flare, so that's a possible third avenue to go down, although
that's more of an authoring package rather than a conversion tool to
pull content from Frame.

Good luck!

Cheers,
Art

Art Campbell
art.campb...@gmail.com
... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
No disclaimers apply.
DoD 358

On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert
pam.reich...@vpisystems.com wrote:
I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications. Recently my
laptop started having problems and they are moving me to a new laptop. The
writer who installed epublisher on my laptop is no longer with the company
and we can’t find the CD with a serial number. I noticed a version of
WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
I thought maybe this is where the WebWorks came from. Is WebWorks Standard
the same as ePublisher pro? Even if it is, no serial number I find on any
of our CDs seems to work with it and Adobe can’t seem to help me. When I go
to the WebWorks page I can’t get help there either because I don’t have a
maintenance contract. I don’t think WebWorks actually *wants* customers.
When I try to find out how much it costs to buy a new copy, no prices are
listed unless you have a sales person call you. We don’t have phones in
our office.

I am pretty fed up with it all and am thinking of moving the help to a new
platform. Can you suggest another help platform that works well with
FrameMaker files and looks similar to ePublisher? I need to produce online
help in both .chm files and html files.

Pam Reichert
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Special characters conversion in MIF


Hi -

I have to save a number of FrameMaker 9 files into 7.2. I'm having a  
problem with special characters such as en  em dashes and spaces.  
They're converting into strange 3-character sequences. This happens  
when I use MIF2Go, Toolbox's Document Transfer (FM-MIF) and Frames  
Save As MIF 9.0.


They convert cleaning if I use Frame's Save As MIF 7.0 but since I  
have a large number of files, I'd prefer to use MIF2Go or Toolbox.


MIF2Go's documentation has information on mapping individual  
characters but it seems silly to have to set up a map for every  
special character. I can't find anything about using MIF2Go to save  
as MIF 7.0.


Any help?

Thanks.

Pat Christenson




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Re: Special characters conversion in MIF - SOLVED


I found the answer on Omni Systems page.

Add

UseFrame9MIF=No

Under FDK in the Mif2Go .ini file.

I should've looked there first. /embarrassed/

Pat

On Oct 13, 2010, at 11:02 AM, Pat Christenson wrote:


Hi -

I have to save a number of FrameMaker 9 files into 7.2. I'm having  
a problem with special characters such as en  em dashes and  
spaces. They're converting into strange 3-character sequences. This  
happens when I use MIF2Go, Toolbox's Document Transfer (FM-MIF)  
and Frames Save As MIF 9.0.


They convert cleaning if I use Frame's Save As MIF 7.0 but since I  
have a large number of files, I'd prefer to use MIF2Go or Toolbox.


MIF2Go's documentation has information on mapping individual  
characters but it seems silly to have to set up a map for every  
special character. I can't find anything about using MIF2Go to save  
as MIF 7.0.


Any help?

Thanks.

Pat Christenson










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RE: Help Tools

2010-10-13 Thread Pam Reichert

All,

Thanks everyone for your suggestions with my Help tools question.  I will
definitely look into Mif2Go and I've used RoboHelp in the past, although
it has been quite a few years so I'll need a trial download.  I will also
give WebWorks another try...maybe I can get some help from them.

Again, thanks for your input.  I do appreciate it!

Pam

-Original Message-
From: Steve Johnson [mailto:chinask...@gmail.com]
Sent: Wednesday, October 13, 2010 9:20 AM
To: David Spreadbury
Cc: framers@lists.frameusers.com; Pam Reichert
Subject: Re: Help Tools

Don't be so hasty and judgmental. WebWorks is a fine company with an
excellent product. They have a Yahoo group (I think it's called ePub)
that you can post your question to. Or call them, they will help you.

If nothing else, send an email to Ben Allums, all...@webworks.com, I
think. I've had a lot of great experiences with them. Don't abandon
them because of this.

On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury dspre...@yahoo.com
wrote:
 Pam,
 Mif2Go (www.omsys.com). They have a free demo that you can try before
you buy. It works as a Frame plugin and works with just about any version
of Frame. Features and all that info on what it can convert too is
available on their website. Costs less than $300, plus a yearly
maintenance/upgrade fee. It will do everything that WebWorks can do, and
probably more. If you are doing DITA, they have a Dita2Go also.

 ePublisher Pro and WebWorks Standard are two different products.
ePublisher Pro is the current WebWorks variant. The Standard version was
shipped with Frame 7.2, more as a teaser I think.

 If I was a betting person, I would bet that you will be hearing from
Jeremy this morning with similar words on Mif2Go.

 --- On Tue, 10/12/10, Pam Reichert pam.reich...@vpisystems.com wrote:

 From: Pam Reichert pam.reich...@vpisystems.com
 Subject: Help Tools
 To: framers@lists.frameusers.com
 Date: Tuesday, October 12, 2010, 1:38 PM

 I have been using WebWorks epublisher Pro version 9.2 to convert our
 FrameMaker documents into online help for our applications.  Recently my
 laptop started having problems and they are moving me to a new laptop.
The
 writer who installed epublisher on my laptop is no longer with the
company
 and we can’t find the CD with a serial number.  I noticed a version of
 WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks
Standard.
 I thought maybe this is where the WebWorks came from.  Is WebWorks
Standard
 the same as  ePublisher pro?  Even if it is, no serial number I find on
any
 of our CDs seems to work with it and Adobe can’t seem to help me.  When
I go
 to the WebWorks page I can’t get help there either because I don’t have
a
 maintenance contract.  I don’t think WebWorks actually *wants*
customers.
  When I try to find out how much it costs to buy a new copy, no prices
are
 listed unless you have a sales person call you.   We don’t have phones
in
 our office.



 I am pretty fed up with it all and am thinking of moving the help to a
new
 platform.  Can you suggest another help platform that works well with
 FrameMaker files and looks similar to ePublisher?  I need to produce
online
 help in both .chm files and html files.



 Pam Reichert
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--

Steve Johnson, dr_go...@pobox.com

--
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VPIsystems MailScanner.
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FM9: correcting CMYK colors in PDF following save-as

2010-10-13 Thread Edmondson, Becky

Using FM9.0p237. I am a longtime user.

I will be using FM9 to create PDFs for 4-color printing. Ach, the headaches! I 
know I have to use Save-As and de-select Convert CMYK Colors to RGB. (I know 
that this means FM uses its own Unix Postscript generator, and not the Industry 
Standards Distiller options that I *wish* it would use.)

I do indeed get a pure CMYK PDF. Onscreen, the colors look good, but my printer 
tells me the color values are wrong. Example: CustomBlue is defined as 
69.18.23.1 in FM, but it comes out as 68.8,32.2,0,0 in the PDF-very different  
color.

Unless someone knows some FM fix for this, I will be correcting colors in the 
PDF.

My question: Can people recommend the best software for this? Is Acrobat Pro 9 
good enough? should I get the PitstopPro plugin? Other? We can't buy anything 
too expensive-can go up to $800 max.

I hope that this is an OK question to ask. My apologies if it is not, please 
ignore if that is the case.

Many thanks for your help,
Becky

* All information contained in this email should be considered confidential 
and proprietary.   *

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Re: Fwd: Help Tools


On 10/13/2010, Art Campbell wrote:

Webworks standard is an early version of ePublisher. The Standard and
Pro essentially mean that one cannot modify templates; the professional
version can.

In any case, whatever tool you use is likely to achieve the look and
feel of your help file by manipulating CSS style sheets, not by
proprietary coding, so I think you have several choices for help tools.


Excellent point Art!  However, if folks are looking to deliver to 
non-HTML targets, ePublisher can handle that as well given its ability 
to deeply restructure your content.  RTF, PDF XSL-FO, and Wiki targets 
are good examples of this.



If you've done massive amounts of tweaking to the ePublisher templates,
that may be your easiest way to go. Along with that, I can't believe
that their customer support department can't give you a new code
There must be documentation on the purchase somewhere -- a PO or credit
card info.


I believe Pam's issue is that WebWorks no longer makes EOLed product 
builds available for download.  I'm not sure license keys are the problem.



However, if you're starting from scratch, I'd go with either MIF2Go from
omsys.com http://omsys.com/ or RoboHelp, as in the Technical
Communication Suite. Both are strong and well-integrated. I prefer
MIF2Go for most projects because it's simpler for me to use (I'm a
config file kind of guy) and bulltproof once it's set up. And their
customer support is exemplary. But RoboHelp comes with fancier, spiffier
templates and it's designed to integrate well with Frame at the menu level.

I know MIF2Ggo and Robohelp have free eval versions available. I think
it's waning in popularity recently, but a number of people are big fans
of Flare, so that's a possible third avenue to go down, although that's
more of an authoring package rather than a conversion tool to pull
content from Frame.


All excellent tools.  I will point out that we've been working really 
hard to make ePublisher a great tool for single-sourcing both your 
content and your design.  I'd just ask that you compare our latest, 
greatest ePublisher 2010.2 against current MIF2Go, RoboHelp, and Flare 
packages.



Ben Allums
all...@webworks.com
512-381-8885
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RE: Help Tools

2010-10-13 Thread Jon Harvey

My team has been using MadCap Flare with FrameMaker for years to create
CHM and html help files. Once you have everything set up and know how to
use it, creating online help in either (or both) formats is very easy.

 
Jon Harvey
Manager, Desktop Documentation
CambridgeSoft Corporation
100 CambridgePark Drive
Cambridge, MA 02140
(617) 588-9354
-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Pam Reichert
Sent: Tuesday, October 12, 2010 2:39 PM
To: framers@lists.frameusers.com
Subject: Help Tools

I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications.  Recently my
laptop started having problems and they are moving me to a new laptop.
The
writer who installed epublisher on my laptop is no longer with the
company
and we can't find the CD with a serial number.  I noticed a version of
WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks
Standard.
I thought maybe this is where the WebWorks came from.  Is WebWorks
Standard
the same as  ePublisher pro?  Even if it is, no serial number I find on
any
of our CDs seems to work with it and Adobe can't seem to help me.  When
I go
to the WebWorks page I can't get help there either because I don't have
a
maintenance contract.  I don't think WebWorks actually *wants*
customers.
 When I try to find out how much it costs to buy a new copy, no prices
are
listed unless you have a sales person call you.   We don't have phones
in
our office.



I am pretty fed up with it all and am thinking of moving the help to a
new
platform.  Can you suggest another help platform that works well with
FrameMaker files and looks similar to ePublisher?  I need to produce
online
help in both .chm files and html files.



Pam Reichert
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Re: FM9: correcting CMYK colors in PDF following save-as

I haven't had to do this myself in 9, but I remember that people are
using Acrobat Pro to set the colors; no plug-ins required.

If I were you, and you wanted the complete scoop, I'd post for details
in the Adobe FM user-to-user forum. Arnis, the group moderator, is an
expert in print prep and getting 9 to work acceptably. There are also
several similar threads in the archives.

Cheers,
Art

Art Campbell
art.campb...@gmail.com
... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
No disclaimers apply.
DoD 358

On Wed, Oct 13, 2010 at 2:20 PM, Edmondson, Becky
bedmond...@ahurascientific.com wrote:
Using FM9.0p237. I am a longtime user.

I will be using FM9 to create PDFs for 4-color printing. Ach, the headaches!
I know I have to use Save-As and de-select Convert CMYK Colors to RGB. (I
know that this means FM uses its own Unix Postscript generator, and not the
Industry Standards Distiller options that I *wish* it would use.)

I do indeed get a pure CMYK PDF. Onscreen, the colors look good, but my
printer tells me the color values are wrong. Example: CustomBlue is defined
as 69.18.23.1 in FM, but it comes out as 68.8,32.2,0,0 in the PDF-very
different color.

Unless someone knows some FM fix for this, I will be correcting colors in the
PDF.

My question: Can people recommend the best software for this? Is Acrobat Pro
9 good enough? should I get the PitstopPro plugin? Other? We can't buy
anything too expensive-can go up to $800 max.

I hope that this is an OK question to ask. My apologies if it is not, please
ignore if that is the case.

Many thanks for your help,
Becky

* All information contained in this email should be considered
confidential and proprietary. *

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Re: correcting CMYK colors in PDF following save-as

2010-10-13 Thread Mike Wickham



I do indeed get a pure CMYK PDF. Onscreen, the colors look good, but my 
printer tells me the color values are wrong. Example: CustomBlue is 
defined as 69.18.23.1 in FM, but it comes out as 68.8,32.2,0,0 in the 
PDF-very different  color.




See if changing this setting in maker.ini fixes your problem:

  GetLibraryColorRGBFromCMYK=Printing to

Change it to:

  GetLibraryColorRGBFromCMYK=None

Mike Wickham



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Re: Help Tools

 Is WebWorks Standard
 the same as  ePublisher pro?

Not even close.

 I don’t think WebWorks actually *wants* customers.

Well, you can contact sales here and explain your situation.
http://www.webworks.com/assets/html/Contact_Me/

  When I try to find out how much it costs to buy a new copy, no prices are
 listed unless you have a sales person call you.   We don’t have phones in
 our office.

No phones in your office? Does not compute.

They have an interesting approach to pricing, and one that I'm not too
keen on. They size up your need and price you according to how many
seats and what types of technologies you need. They're taking a
CMS-like approach to product sales.

 I am pretty fed up with it all and am thinking of moving the help to a new
 platform.  Can you suggest another help platform that works well with
 FrameMaker files and looks similar to ePublisher?  I need to produce online
 help in both .chm files and html files.

Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp
(with integration between the two, which you don't get if you buy the
products stand-alone) plus Acrobat, Captivate and Photoshop.

http://www.adobe.com/products/technicalcommunicationsuite/

It'll take some getting used to, but I've found it to be a decent
alternative to WebWorks (and I've been a WebWorks user/expert since
1998).

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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Re: Help Tools

Truth be told, I haven't looked into their pricing in a while, mainly
because my clients haven't needed it. But it was certainly the case
last time I looked into pricing.

On Wed, Oct 13, 2010 at 7:17 PM, Steve Johnson chinask...@gmail.com wrote:
 They have an interesting approach to pricing, and one that I'm not too
 keen on. They size up your need and price you according to how many
 seats and what types of technologies you need. They're taking a
 CMS-like approach to product sales.

 False, at least as of a few months ago. You can also buy an annual
 subscription for one person for $800 or $900.

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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Re: Fwd: Help Tools


On 10/13/2010 2:23 PM, Christopher Ward wrote:
On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert wrote:

I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications. Recently my
laptop started having problems and they are moving me to a new laptop.
The writer who installed epublisher on my laptop is no longer with the
company and we can’t find the CD with a serial number. I noticed a
version of WebWorks comes on the FrameMaker 7.2 CD but it is called
WebWorks Standard. I thought maybe this is where the WebWorks came from.
Is WebWorks Standard the same as ePublisher pro? Even if it is, no
serial number I find on any of our CDs seems to work with it and Adobe
can’t seem to help me. When I go to the WebWorks page I can’t get help
there either because I don’t have a maintenance contract. I don’t think
WebWorks actually *wants* customers. When I try to find out how much it
costs to buy a new copy, no prices are listed unless you have a sales
person call you. We don’t have phones in our office.


Pam,

I'm sorry you're having such trouble getting in touch with WebWorks. 
You can reach Sales and Customer Service via email (either 
sa...@webworks.com or customerserv...@webworks.com).


Regarding pricing, pricing starts at $795 for a one year subscription to 
ePublisher.  Perpetual licenses are also available.  Sales can give you 
all the details.


One thing I will point out is that though ePublisher 9.2 is EOLed, the 
9.2 formats are still supported as part of ePublisher 2010.2.  What that 
means is that you can continue using custom code without concern for 
code conflicts.  This was made possible in our 2009.3 release, which 
added legacy format compatibility options.  If you have no custom code 
in your project, then you can easily switch to the latest, greatest 
format versions that ship with 2010.2.



Ben Allums
all...@webworks.com
512-381-8885
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Re: Help Tools

Don't be so hasty and judgmental. WebWorks is a fine company with an
excellent product. They have a Yahoo group (I think it's called ePub)
that you can post your question to. Or call them, they will help you.

If nothing else, send an email to Ben Allums, all...@webworks.com, I
think. I've had a lot of great experiences with them. Don't abandon
them because of this.

On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury dspre...@yahoo.com wrote:
 Pam,
 Mif2Go (www.omsys.com). They have a free demo that you can try before you 
 buy. It works as a Frame plugin and works with just about any version of 
 Frame. Features and all that info on what it can convert too is available on 
 their website. Costs less than $300, plus a yearly maintenance/upgrade fee. 
 It will do everything that WebWorks can do, and probably more. If you are 
 doing DITA, they have a Dita2Go also.

 ePublisher Pro and WebWorks Standard are two different products. ePublisher 
 Pro is the current WebWorks variant. The Standard version was shipped with 
 Frame 7.2, more as a teaser I think.

 If I was a betting person, I would bet that you will be hearing from Jeremy 
 this morning with similar words on Mif2Go.

 --- On Tue, 10/12/10, Pam Reichert pam.reich...@vpisystems.com wrote:

 From: Pam Reichert pam.reich...@vpisystems.com
 Subject: Help Tools
 To: framers@lists.frameusers.com
 Date: Tuesday, October 12, 2010, 1:38 PM

 I have been using WebWorks epublisher Pro version 9.2 to convert our
 FrameMaker documents into online help for our applications.  Recently my
 laptop started having problems and they are moving me to a new laptop.  The
 writer who installed epublisher on my laptop is no longer with the company
 and we can’t find the CD with a serial number.  I noticed a version of
 WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
 I thought maybe this is where the WebWorks came from.  Is WebWorks Standard
 the same as  ePublisher pro?  Even if it is, no serial number I find on any
 of our CDs seems to work with it and Adobe can’t seem to help me.  When I go
 to the WebWorks page I can’t get help there either because I don’t have a
 maintenance contract.  I don’t think WebWorks actually *wants* customers.
  When I try to find out how much it costs to buy a new copy, no prices are
 listed unless you have a sales person call you.   We don’t have phones in
 our office.



 I am pretty fed up with it all and am thinking of moving the help to a new
 platform.  Can you suggest another help platform that works well with
 FrameMaker files and looks similar to ePublisher?  I need to produce online
 help in both .chm files and html files.



 Pam Reichert
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Re: Help Tools

They have an interesting approach to pricing, and one that I'm not too
keen on. They size up your need and price you according to how many
seats and what types of technologies you need. They're taking a
CMS-like approach to product sales.

False, at least as of a few months ago. You can also buy an annual
subscription for one person for $800 or $900.

On Wed, Oct 13, 2010 at 10:11 AM, Bill Swallow techcommd...@gmail.com wrote:
 Is WebWorks Standard
 the same as  ePublisher pro?

 Not even close.

 I don’t think WebWorks actually *wants* customers.

 Well, you can contact sales here and explain your situation.
 http://www.webworks.com/assets/html/Contact_Me/

  When I try to find out how much it costs to buy a new copy, no prices are
 listed unless you have a sales person call you.   We don’t have phones in
 our office.

 No phones in your office? Does not compute.

 They have an interesting approach to pricing, and one that I'm not too
 keen on. They size up your need and price you according to how many
 seats and what types of technologies you need. They're taking a
 CMS-like approach to product sales.

 I am pretty fed up with it all and am thinking of moving the help to a new
 platform.  Can you suggest another help platform that works well with
 FrameMaker files and looks similar to ePublisher?  I need to produce online
 help in both .chm files and html files.

 Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp
 (with integration between the two, which you don't get if you buy the
 products stand-alone) plus Acrobat, Captivate and Photoshop.

 http://www.adobe.com/products/technicalcommunicationsuite/

 It'll take some getting used to, but I've found it to be a decent
 alternative to WebWorks (and I've been a WebWorks user/expert since
 1998).

 --
 Bill Swallow

 Twitter: @techcommdood
 Blog: http://techcommdood.com
 LinkedIn: http://www.linkedin.com/in/techcommdood
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FM9 suggestions - why it keeps locking up

2010-10-13 Thread Mary Holder

Hello Framers,

 

I am running FM9 on a laptop AND on a PC, both with Windows7.

 

FM9 works fine (98% of the time) on the laptop, but I cannot get it to run
more than 30 minutes on my PC without having to exit and restart FrameMaker.
Frustrated does not begin to describe my feeling!

 

The most common reason to exit is that the designers no longer work. I can
apply a style and apply and apply, and it doesn't take. I cannot see my
formatting, so I cannot continue. This is true for all of the designers.
(This is only true on the PC.)

 

Another thing it does is just stop responding. I look at Task Manager and it
says FM is running, but it does not respond to keyboard or mouse commands.
Also, just tonight, the document I was working on went completely black. A
few headings came back up, but that was it. I had to close FM using the Task
Manger. 

 

I just reopened the document that died, and none of my changes were saved,
nor was an auto file created. 

 

Does any of this make any sense at all? I usually have Internet radio
playing and Outlook in the background, but according to Task Manager I've
got plenty of resources.

 

Why would it work on the laptop, but not the PC? I'm just about to trash it
and go back to FM8! Please help.

 

Thanks,

 

Mary Holder

Owner, The Roving TechWriter

http://www.therovingtechwriter.com http://www.therovingtechwriter.com/ 

 

 

 

 

 

 

 

 

 

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"Toc" cross-ref markers

2010-10-13 Thread Menahem Rosen

When using Mif2Go to create html (chm) Help from my FM files, I have found many 
cross-reference links that do not work.  Upon inspection of the html source 
code, I see that the problematic links begin "#Ran_toc155..." instead of 
"an2525860.htm#Ran375..."

In the FM file, double-clicking on the x-ref displays the cross reference 
dialog box, showing the "Cross-Ref" marker type, and the "_toc155..." marker. 
Using this dialog box to change the marker type and link to the paragraph does 
not make a permanent change: double-clicking again on the x-ref displays the 
old "_toc" marker.

The only solution I have found is to delete the offending marker in the target 
and then create a new cross reference from scratch. The KB questions are how 
did the problem occur, and how can I be sure that it won't re-occur? The 
practical question is how can I quickly replace the offending cross references 
with proper ones? (Obviously, doing so manually is a very tedious task, 
especially since the target may be referenced by multiple cross-references in 
the book.)

TIA,

Menahem R.




This footnote confirms that this email message has been scanned by
PineApp Mail-SeCure for the presence of malicious code, vandals & computer 
viruses.

Help Tools

2010-10-13 Thread Yves Barbion

Hi Pam

No, WebWorks Standard is not the same as ePublisher Pro.

There is a Yahoo wwp-user group, so you can post your question there:

http://tech.groups.yahoo.com/group/wwp-users/

Quadralay (Ben Allums) is actively participating in that group, so I'm sure
you will get help there.

Or you may find some answers in their wiki:

http://wiki.webworks.com/HelpCenter/FAQ



Kind regards


-- 
Yves Barbion
www.scripto.nu

"Toc" cross-ref markers

Rosen,
Sounds like you may have copied cross-references from an original location to a 
new location. This brings along with it the original source ID marker. You 
can't have more than one unique ID marker, else you get wierd cross-reference 
issues.

There is a tool from West Street Consulting that may fix your problem. Check 
out the XRef Wizard (http://weststreetconsulting.com/WSC_XRefWizard.htm). Only 
$35.00 (for one user). You can download a trial version so see if it helps. It 
has proved to be a life saver.

Also, refer to the support information (Appendix D) in the Mif2Go User's Guide. 
Jeremy should be able to steer you in the right direction, if it is a Mif2Go 
option issue.

--- On Wed, 10/13/10, Menahem Rosen  wrote:

From: Menahem Rosen 
Subject: "Toc" cross-ref markers
To: "framers at lists.frameusers.com" 
Cc: "steve at context.co.il" 
Date: Wednesday, October 13, 2010, 6:01 AM

When using Mif2Go to create html (chm) Help from my FM files, I have found many 
cross-reference links that do not work.? Upon inspection of the html source 
code, I see that the problematic links begin "#Ran_toc155..." instead of 
"an2525860.htm#Ran375..."

In the FM file, double-clicking on the x-ref displays the cross reference 
dialog box, showing the "Cross-Ref" marker type, and the "_toc155..." marker. 
Using this dialog box to change the marker type and link to the paragraph does 
not make a permanent change: double-clicking again on the x-ref displays the 
old "_toc" marker.

The only solution I have found is to delete the offending marker in the target 
and then create a new cross reference from scratch. The KB questions are how 
did the problem occur, and how can I be sure that it won't re-occur? The 
practical question is how can I quickly replace the offending cross references 
with proper ones? (Obviously, doing so manually is a very tedious task, 
especially since the target may be referenced by multiple cross-references in 
the book.)

TIA,

Menahem R.

Help Tools

Pam,
Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. 
It works as a Frame plugin and works with just about any version of Frame. 
Features and all that info on what it can convert too is available on their 
website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will 
do everything that WebWorks can do, and probably more. If you are doing DITA, 
they have a Dita2Go also.

ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro 
is the current WebWorks variant. The Standard version was shipped with Frame 
7.2, more as a teaser I think.

If I was a betting person, I would bet that you will be hearing from Jeremy 
this morning with similar words on Mif2Go.

--- On Tue, 10/12/10, Pam Reichert  wrote:

From: Pam Reichert 
Subject: Help Tools
To: framers at lists.frameusers.com
Date: Tuesday, October 12, 2010, 1:38 PM

I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications.? Recently my
laptop started having problems and they are moving me to a new laptop.? The
writer who installed epublisher on my laptop is no longer with the company
and we can?t find the CD with a serial number.? I noticed a version of
WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
I thought maybe this is where the WebWorks came from.? Is WebWorks Standard
the same as? ePublisher pro?? Even if it is, no serial number I find on any
of our CDs seems to work with it and Adobe can?t seem to help me.? When I go
to the WebWorks page I can?t get help there either because I don?t have a
maintenance contract.? I don?t think WebWorks actually *wants* customers.
 When I try to find out how much it costs to buy a new copy, no prices are
listed unless you have a sales person call you.???We don?t have phones in
our office.



I am pretty fed up with it all and am thinking of moving the help to a new
platform.? Can you suggest another help platform that works well with
FrameMaker files and looks similar to ePublisher?? I need to produce online
help in both .chm files and html files.



Pam Reichert
___

"Toc" cross-ref markers

2010-10-13 Thread Jeremy H. Griffith

On Wed, 13 Oct 2010 13:01:47 +0200, Menahem Rosen 
 wrote:

>The only solution I have found is to delete the offending 
>marker in the target and then create a new cross reference 
>from scratch. The KB questions are how did the problem occur, 
>and how can I be sure that it won't re-occur? The practical 
>question is how can I quickly replace the offending cross 
>references with proper ones? (Obviously, doing so manually 
>is a very tedious task, especially since the target may be 
>referenced by multiple cross-references in the book.)

This is discussed in the User's Guide, par. 4.2.11, 
"Eliminating Word-generated cross-reference markers".
Word creates a very large number of these markers,
and if you use Frame's native Word import (NOT a
good idea!), they are retained in Frame.  By default,
Mif2Go identifies and ignores these markers.

The trouble is that apparently someone made Frame
cross-references using them, instead of the correct
method of having Frame create new cross-reference
markers for the destinations.

As am immediate workaround, you can tell Mif2Go not
to ignore the _tocN markers:

[HTMLOptions]
RemoveWordTocMarkers=No 

The xrefs will then work, but you will also have
many (perhaps thousands) of extra, pointless anchors
in the HTML.  They are harmless, but do bulk up the
files.

You can avoid this problem in the future when you
import files from Word by bringing them in as plain
text using Copy in Word and Paste Special in Frame.
Then retag per your Frame template.  It takes a bit
longer to do it that way, but it eliminates numerous
issues you'll have forever from the Frame import.

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
http://www.omsys.com/

Help Tools

Webworks standard is an early version of ePublisher. The Standard and
Pro essentially mean that one cannot modify templates; the
professional version can.

In any case, whatever tool you use is likely to achieve the look and
feel of your help file by manipulating CSS style sheets, not by
proprietary coding, so I think you have severral choices for help
tools.

If you've done massive amounts of tweaking to the ePublisher
templates, that may be your easiest way to go. Along with that, I
can't believe that their customer support department can't give you a
new code  There must be documentation on the purchase somewhere --
a PO or credit card info.

However, if you're staring from scratch, I'd go with either MIF2Go
from omsys.com or RoboHelp, as in the Technical Communication Suite.
Both are strong and well-integrated. I prefer MIF2Go for most projects
because it's simpler for me to use (I'm a config file kind of guy) and
bulltproof once it's set up. And their customer support is exemplary.
But RoboHelp comes with fancier, spiffier templates and it's designed
to integrate well with Frame at the menu level.

I know MIF2Ggo and Robohelp have free eval versions available. I think
it's waning in popularity recently, but a  number of people are big
fans of Flare, so that's a possible third avenue to go down, although
that's more of an authoring package rather than a conversion tool to
pull content from Frame.

Good luck!

Cheers,
Art

Art Campbell
 ? ? ? ? ? ? ? art.campbell at gmail.com
? "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply.
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358

On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert
 wrote:
> I have been using WebWorks epublisher Pro version 9.2 to convert our
> FrameMaker documents into online help for our applications. ?Recently my
> laptop started having problems and they are moving me to a new laptop. ?The
> writer who installed epublisher on my laptop is no longer with the company
> and we can?t find the CD with a serial number. ?I noticed a version of
> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
> I thought maybe this is where the WebWorks came from. ?Is WebWorks Standard
> the same as ?ePublisher pro? ?Even if it is, no serial number I find on any
> of our CDs seems to work with it and Adobe can?t seem to help me. ?When I go
> to the WebWorks page I can?t get help there either because I don?t have a
> maintenance contract. ?I don?t think WebWorks actually *wants* customers.
> ?When I try to find out how much it costs to buy a new copy, no prices are
> listed unless you have a sales person call you. ? We don?t have phones in
> our office.
>
>
>
> I am pretty fed up with it all and am thinking of moving the help to a new
> platform. ?Can you suggest another help platform that works well with
> FrameMaker files and looks similar to ePublisher? ?I need to produce online
> help in both .chm files and html files.
>
>
>
> Pam Reichert
> ___
>
>
> You are currently subscribed to framers as art.campbell at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>

Special characters conversion in MIF

Hi -

I have to save a number of FrameMaker 9 files into 7.2. I'm having a  
problem with special characters such as en & em dashes and spaces.  
They're converting into strange 3-character sequences. This happens  
when I use MIF2Go, Toolbox's Document Transfer (FM<->MIF) and Frame"s  
Save As MIF 9.0.

They convert cleaning if I use Frame's Save As MIF 7.0 but since I  
have a large number of files, I'd prefer to use MIF2Go or Toolbox.

MIF2Go's documentation has information on mapping individual  
characters but it seems silly to have to set up a map for every  
special character. I can't find anything about using MIF2Go to save  
as MIF 7.0.

Any help?

Thanks.

Pat Christenson

Special characters conversion in MIF - SOLVED

I found the answer on Omni Systems page.

Add

UseFrame9MIF=No

Under FDK in the Mif2Go .ini file.

I should've looked there first. /embarrassed/

Pat

On Oct 13, 2010, at 11:02 AM, Pat Christenson wrote:

> Hi -
>
> I have to save a number of FrameMaker 9 files into 7.2. I'm having  
> a problem with special characters such as en & em dashes and  
> spaces. They're converting into strange 3-character sequences. This  
> happens when I use MIF2Go, Toolbox's Document Transfer (FM<->MIF)  
> and Frame"s Save As MIF 9.0.
>
> They convert cleaning if I use Frame's Save As MIF 7.0 but since I  
> have a large number of files, I'd prefer to use MIF2Go or Toolbox.
>
> MIF2Go's documentation has information on mapping individual  
> characters but it seems silly to have to set up a map for every  
> special character. I can't find anything about using MIF2Go to save  
> as MIF 7.0.
>
> Any help?
>
> Thanks.
>
> Pat Christenson
>
>
>
>

Help Tools

2010-10-13 Thread Pam Reichert

All,

Thanks everyone for your suggestions with my Help tools question.  I will
definitely look into Mif2Go and I've used RoboHelp in the past, although
it has been quite a few years so I'll need a trial download.  I will also
give WebWorks another try...maybe I can get some help from them.

Again, thanks for your input.  I do appreciate it!

Pam

-Original Message-
From: Steve Johnson [mailto:chinask...@gmail.com]
Sent: Wednesday, October 13, 2010 9:20 AM
To: David Spreadbury
Cc: framers at lists.frameusers.com; Pam Reichert
Subject: Re: Help Tools

Don't be so hasty and judgmental. WebWorks is a fine company with an
excellent product. They have a Yahoo group (I think it's called ePub)
that you can post your question to. Or call them, they will help you.

If nothing else, send an email to Ben Allums, allums at webworks.com, I
think. I've had a lot of great experiences with them. Don't abandon
them because of this.

On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury 
wrote:
> Pam,
> Mif2Go (www.omsys.com). They have a free demo that you can try before
you buy. It works as a Frame plugin and works with just about any version
of Frame. Features and all that info on what it can convert too is
available on their website. Costs less than $300, plus a yearly
maintenance/upgrade fee. It will do everything that WebWorks can do, and
probably more. If you are doing DITA, they have a Dita2Go also.
>
> ePublisher Pro and WebWorks Standard are two different products.
ePublisher Pro is the current WebWorks variant. The Standard version was
shipped with Frame 7.2, more as a teaser I think.
>
> If I was a betting person, I would bet that you will be hearing from
Jeremy this morning with similar words on Mif2Go.
>
> --- On Tue, 10/12/10, Pam Reichert  wrote:
>
> From: Pam Reichert 
> Subject: Help Tools
> To: framers at lists.frameusers.com
> Date: Tuesday, October 12, 2010, 1:38 PM
>
> I have been using WebWorks epublisher Pro version 9.2 to convert our
> FrameMaker documents into online help for our applications.? Recently my
> laptop started having problems and they are moving me to a new laptop.
The
> writer who installed epublisher on my laptop is no longer with the
company
> and we can?t find the CD with a serial number.? I noticed a version of
> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks
Standard.
> I thought maybe this is where the WebWorks came from.? Is WebWorks
Standard
> the same as? ePublisher pro?? Even if it is, no serial number I find on
any
> of our CDs seems to work with it and Adobe can?t seem to help me.? When
I go
> to the WebWorks page I can?t get help there either because I don?t have
a
> maintenance contract.? I don?t think WebWorks actually *wants*
customers.
> ?When I try to find out how much it costs to buy a new copy, no prices
are
> listed unless you have a sales person call you.???We don?t have phones
in
> our office.
>
>
>
> I am pretty fed up with it all and am thinking of moving the help to a
new
> platform.? Can you suggest another help platform that works well with
> FrameMaker files and looks similar to ePublisher?? I need to produce
online
> help in both .chm files and html files.
>
>
>
> Pam Reichert
> ___
> ___
>
>
> You are currently subscribed to framers as dr_gonzo at pobox.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>



--

Steve Johnson, dr_gonzo at pobox.com

--
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Help Tools

2010-10-13 Thread Davis, Jessica D.

Pam,

The basic Web Works that shipped with Frame 7.2 may work for you *if*
you have all of the conversion templates from ePublisher and you don't
modify anything in the template that will break the conversion rules.
It's basically a compiler. The idea was you need one license of Pro to
build and maintain your conversion templates, then you distribute those
templates to other writers.  They could use the pre-defined templates
with the standard WebWorks option to generate help.

As for other conversion tools, there are several out there: Robohelp,
MifToGo, Madcap Flare.  

We currently are using MadCap Flare 5.something and it works, but it's
been a little painful getting everything to work correctly. The graphic
conversion settings are counter intuitive.  If you select the option to
not convert the graphics, which is usually what you do when you want to
preserve the quality, the graphics come out smooshed. Instead, you have
to tell it to convert and then you set up a PDF job options with super
high quality graphic rendering parameters and have it use those job
options.  There's also a known issue in which Flare doesn't like
non-breaking characters, so we have to import templates before the
online help build to replace all variables and x-ref formats with
versions that do not contain non-breaking characters.  It's kind of a
pain and their tech support didn't seem to understand the problem or the
work around, but they told me they opened an issue for it. The forums
seem to know more about the product than the tech support department.
I'm thinking about using FrameScript to automate this preparation task.

I've heard good things about Mif2Go and Robohelp.

Thanks,
Jess



--

Message: 1
Date: Tue, 12 Oct 2010 14:38:59 -0400
From: Pam Reichert 
To: framers at lists.frameusers.com
Subject: Help Tools
Message-ID: 
Content-Type: text/plain; charset=windows-1252

I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications.  Recently my
laptop started having problems and they are moving me to a new laptop.
The
writer who installed epublisher on my laptop is no longer with the
company
and we can?t find the CD with a serial number.  I noticed a version of
WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks
Standard.
I thought maybe this is where the WebWorks came from.  Is WebWorks
Standard
the same as  ePublisher pro?  Even if it is, no serial number I find on
any
of our CDs seems to work with it and Adobe can?t seem to help me.  When
I go
to the WebWorks page I can?t get help there either because I don?t have
a
maintenance contract.  I don?t think WebWorks actually *wants*
customers.
 When I try to find out how much it costs to buy a new copy, no prices
are
listed unless you have a sales person call you.   We don?t have phones
in
our office.



I am pretty fed up with it all and am thinking of moving the help to a
new
platform.  Can you suggest another help platform that works well with
FrameMaker files and looks similar to ePublisher?  I need to produce
online
help in both .chm files and html files.



Pam Reichert


--

Help Tools

I had a similar issue with a recent WebWorks upgrade which I solved by
calling them: 877-693-2967. It bothered me that that was required but
it got me to where I needed to be. WebWorks changed licensing models
between 9.2 and ePublisher and that might be an issue but it could be
easily solved with a call.



On Wed, Oct 13, 2010 at 6:52 AM, Art Campbell  wrote:
> Webworks standard is an early version of ePublisher. The Standard and
> Pro essentially mean that one cannot modify templates; the
> professional version can.
>
> In any case, whatever tool you use is likely to achieve the look and
> feel of your help file by manipulating CSS style sheets, not by
> proprietary coding, so I think you have severral choices for help
> tools.
>
> If you've done massive amounts of tweaking to the ePublisher
> templates, that may be your easiest way to go. Along with that, I
> can't believe that their customer support department can't give you a
> new code ?There must be documentation on the purchase somewhere --
> a PO or credit card info.
>
> However, if you're staring from scratch, I'd go with either MIF2Go
> from omsys.com or RoboHelp, as in the Technical Communication Suite.
> Both are strong and well-integrated. I prefer MIF2Go for most projects
> because it's simpler for me to use (I'm a config file kind of guy) and
> bulltproof once it's set up. And their customer support is exemplary.
> But RoboHelp comes with fancier, spiffier templates and it's designed
> to integrate well with Frame at the menu level.
>
> I know MIF2Ggo and Robohelp have free eval versions available. I think
> it's waning in popularity recently, but a ?number of people are big
> fans of Flare, so that's a possible third avenue to go down, although
> that's more of an authoring package rather than a conversion tool to
> pull content from Frame.
>
> Good luck!
>
> Cheers,
> Art
>
> Art Campbell
> ?? ? ? ? ? ? ? art.campbell at gmail.com
> ? "... In my opinion, there's nothing in this world beats a '52
> Vincent and a redheaded girl." -- Richard Thompson
> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply.
> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358
>
>
>
> On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert
>  wrote:
>> I have been using WebWorks epublisher Pro version 9.2 to convert our
>> FrameMaker documents into online help for our applications. ?Recently my
>> laptop started having problems and they are moving me to a new laptop. ?The
>> writer who installed epublisher on my laptop is no longer with the company
>> and we can?t find the CD with a serial number. ?I noticed a version of
>> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
>> I thought maybe this is where the WebWorks came from. ?Is WebWorks Standard
>> the same as ?ePublisher pro? ?Even if it is, no serial number I find on any
>> of our CDs seems to work with it and Adobe can?t seem to help me. ?When I go
>> to the WebWorks page I can?t get help there either because I don?t have a
>> maintenance contract. ?I don?t think WebWorks actually *wants* customers.
>> ?When I try to find out how much it costs to buy a new copy, no prices are
>> listed unless you have a sales person call you. ? We don?t have phones in
>> our office.
>>
>>
>>
>> I am pretty fed up with it all and am thinking of moving the help to a new
>> platform. ?Can you suggest another help platform that works well with
>> FrameMaker files and looks similar to ePublisher? ?I need to produce online
>> help in both .chm files and html files.
>>
>>
>>
>> Pam Reichert
>> ___
>>
>>
>> You are currently subscribed to framers as art.campbell at gmail.com.
>>
>> Send list messages to framers at lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscribe at lists.frameusers.com
>> or visit 
>> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>>
>> Send administrative questions to listadmin at frameusers.com. Visit
>> http://www.frameusers.com/ for more resources and info.
>>
> ___
>
>
> You are currently subscribed to framers as dr_gonzo at pobox.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>



-- 

Steve Johnson, dr_gonzo at pobox.com

FM9: correcting CMYK colors in PDF following save-as

2010-10-13 Thread Edmondson, Becky

Using FM9.0p237. I am a longtime user.

I will be using FM9 to create PDFs for 4-color printing. Ach, the headaches! I 
know I have to use Save-As and de-select Convert CMYK Colors to RGB. (I know 
that this means FM uses its own Unix Postscript generator, and not the Industry 
Standards Distiller options that I *wish* it would use.)

I do indeed get a pure CMYK PDF. Onscreen, the colors look good, but my printer 
tells me the color values are wrong. Example: CustomBlue is defined as 
69.18.23.1 in FM, but it comes out as 68.8,32.2,0,0 in the PDF-very different  
color.

Unless someone knows some FM fix for this, I will be correcting colors in the 
PDF.

My question: Can people recommend the best software for this? Is Acrobat Pro 9 
good enough? should I get the PitstopPro plugin? Other? We can't buy anything 
too expensive-can go up to $800 max.

I hope that this is an OK question to ask. My apologies if it is not, please 
ignore if that is the case.

Many thanks for your help,
Becky

* All information contained in this email should be considered confidential 
and proprietary.   *

Fwd: Help Tools

On 10/13/2010, Art Campbell wrote:
> Webworks standard is an early version of ePublisher. The Standard and
> Pro essentially mean that one cannot modify templates; the professional
> version can.
>
> In any case, whatever tool you use is likely to achieve the look and
> feel of your help file by manipulating CSS style sheets, not by
> proprietary coding, so I think you have several choices for help tools.

Excellent point Art!  However, if folks are looking to deliver to 
non-HTML targets, ePublisher can handle that as well given its ability 
to deeply restructure your content.  RTF, PDF XSL-FO, and Wiki targets 
are good examples of this.

> If you've done massive amounts of tweaking to the ePublisher templates,
> that may be your easiest way to go. Along with that, I can't believe
> that their customer support department can't give you a new code
> There must be documentation on the purchase somewhere -- a PO or credit
> card info.

I believe Pam's issue is that WebWorks no longer makes EOLed product 
builds available for download.  I'm not sure license keys are the problem.

> However, if you're starting from scratch, I'd go with either MIF2Go from
> omsys.com  or RoboHelp, as in the Technical
> Communication Suite. Both are strong and well-integrated. I prefer
> MIF2Go for most projects because it's simpler for me to use (I'm a
> config file kind of guy) and bulltproof once it's set up. And their
> customer support is exemplary. But RoboHelp comes with fancier, spiffier
> templates and it's designed to integrate well with Frame at the menu level.
>
> I know MIF2Ggo and Robohelp have free eval versions available. I think
> it's waning in popularity recently, but a number of people are big fans
> of Flare, so that's a possible third avenue to go down, although that's
> more of an authoring package rather than a conversion tool to pull
> content from Frame.

All excellent tools.  I will point out that we've been working really 
hard to make ePublisher a great tool for single-sourcing both your 
content and your design.  I'd just ask that you compare our latest, 
greatest ePublisher 2010.2 against current MIF2Go, RoboHelp, and Flare 
packages.

Ben Allums
allums at webworks.com
512-381-8885

Help Tools

2010-10-13 Thread Jon Harvey

My team has been using MadCap Flare with FrameMaker for years to create
CHM and html help files. Once you have everything set up and know how to
use it, creating online help in either (or both) formats is very easy.


Jon Harvey
Manager, Desktop Documentation
CambridgeSoft Corporation
100 CambridgePark Drive
Cambridge, MA 02140
(617) 588-9354
-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Pam Reichert
Sent: Tuesday, October 12, 2010 2:39 PM
To: framers at lists.frameusers.com
Subject: Help Tools

I have been using WebWorks epublisher Pro version 9.2 to convert our
FrameMaker documents into online help for our applications.  Recently my
laptop started having problems and they are moving me to a new laptop.
The
writer who installed epublisher on my laptop is no longer with the
company
and we can't find the CD with a serial number.  I noticed a version of
WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks
Standard.
I thought maybe this is where the WebWorks came from.  Is WebWorks
Standard
the same as  ePublisher pro?  Even if it is, no serial number I find on
any
of our CDs seems to work with it and Adobe can't seem to help me.  When
I go
to the WebWorks page I can't get help there either because I don't have
a
maintenance contract.  I don't think WebWorks actually *wants*
customers.
 When I try to find out how much it costs to buy a new copy, no prices
are
listed unless you have a sales person call you.   We don't have phones
in
our office.



I am pretty fed up with it all and am thinking of moving the help to a
new
platform.  Can you suggest another help platform that works well with
FrameMaker files and looks similar to ePublisher?  I need to produce
online
help in both .chm files and html files.



Pam Reichert
___


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To unsubscribe send a blank email to
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FM9: correcting CMYK colors in PDF following save-as

I haven't had to do this myself in 9, but I remember that people are
using Acrobat Pro to set the colors; no plug-ins required.

If I were you, and you wanted the complete scoop, I'd post for details
in the Adobe FM user-to-user forum. Arnis, the group moderator, is an
expert in print prep and getting 9 to work acceptably. There are also
several similar threads in the archives.

Cheers,
Art

Art Campbell
 ? ? ? ? ? ? ? art.campbell at gmail.com
? "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply.
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358



On Wed, Oct 13, 2010 at 2:20 PM, Edmondson, Becky
 wrote:
> Using FM9.0p237. I am a longtime user.
>
> I will be using FM9 to create PDFs for 4-color printing. Ach, the headaches! 
> I know I have to use Save-As and de-select Convert CMYK Colors to RGB. (I 
> know that this means FM uses its own Unix Postscript generator, and not the 
> Industry Standards Distiller options that I *wish* it would use.)
>
> I do indeed get a pure CMYK PDF. Onscreen, the colors look good, but my 
> printer tells me the color values are wrong. Example: CustomBlue is defined 
> as 69.18.23.1 in FM, but it comes out as 68.8,32.2,0,0 in the PDF-very 
> different ?color.
>
> Unless someone knows some FM fix for this, I will be correcting colors in the 
> PDF.
>
> My question: Can people recommend the best software for this? Is Acrobat Pro 
> 9 good enough? should I get the PitstopPro plugin? Other? We can't buy 
> anything too expensive-can go up to $800 max.
>
> I hope that this is an OK question to ask. My apologies if it is not, please 
> ignore if that is the case.
>
> Many thanks for your help,
> Becky
>
> * All information contained in this email should be considered 
> confidential and proprietary. ? *
>
> ___
>
>
> You are currently subscribed to framers as art.campbell at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>

correcting CMYK colors in PDF following save-as

2010-10-13 Thread Mike Wickham

>
> I do indeed get a pure CMYK PDF. Onscreen, the colors look good, but my 
> printer tells me the color values are wrong. Example: CustomBlue is 
> defined as 69.18.23.1 in FM, but it comes out as 68.8,32.2,0,0 in the 
> PDF-very different  color.
>

See if changing this setting in maker.ini fixes your problem:

   GetLibraryColorRGBFromCMYK=Printing to

Change it to:

   GetLibraryColorRGBFromCMYK=None

Mike Wickham

Help Tools

> Is WebWorks Standard
> the same as ?ePublisher pro?

Not even close.

> I don?t think WebWorks actually *wants* customers.

Well, you can contact sales here and explain your situation.
http://www.webworks.com/assets/html/Contact_Me/

> ?When I try to find out how much it costs to buy a new copy, no prices are
> listed unless you have a sales person call you. ? We don?t have phones in
> our office.

No phones in your office? Does not compute.

They have an interesting approach to pricing, and one that I'm not too
keen on. They size up your need and price you according to how many
seats and what types of technologies you need. They're taking a
CMS-like approach to product sales.

> I am pretty fed up with it all and am thinking of moving the help to a new
> platform. ?Can you suggest another help platform that works well with
> FrameMaker files and looks similar to ePublisher? ?I need to produce online
> help in both .chm files and html files.

Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp
(with integration between the two, which you don't get if you buy the
products stand-alone) plus Acrobat, Captivate and Photoshop.

http://www.adobe.com/products/technicalcommunicationsuite/

It'll take some getting used to, but I've found it to be a decent
alternative to WebWorks (and I've been a WebWorks user/expert since
1998).

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood

Help Tools

Truth be told, I haven't looked into their pricing in a while, mainly
because my clients haven't needed it. But it was certainly the case
last time I looked into pricing.

On Wed, Oct 13, 2010 at 7:17 PM, Steve Johnson  wrote:
> "They have an interesting approach to pricing, and one that I'm not too
> keen on. They size up your need and price you according to how many
> seats and what types of technologies you need. They're taking a
> CMS-like approach to product sales."
>
> False, at least as of a few months ago. You can also buy an annual
> subscription for one person for $800 or $900.

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood

Fwd: Help Tools

On 10/13/2010 2:23 PM, Christopher Ward wrote:
On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert wrote:
> I have been using WebWorks epublisher Pro version 9.2 to convert our
> FrameMaker documents into online help for our applications. Recently my
> laptop started having problems and they are moving me to a new laptop.
> The writer who installed epublisher on my laptop is no longer with the
> company and we can?t find the CD with a serial number. I noticed a
> version of WebWorks comes on the FrameMaker 7.2 CD but it is called
> WebWorks Standard. I thought maybe this is where the WebWorks came from.
> Is WebWorks Standard the same as ePublisher pro? Even if it is, no
> serial number I find on any of our CDs seems to work with it and Adobe
> can?t seem to help me. When I go to the WebWorks page I can?t get help
> there either because I don?t have a maintenance contract. I don?t think
> WebWorks actually *wants* customers. When I try to find out how much it
> costs to buy a new copy, no prices are listed unless you have a sales
> person call you. We don?t have phones in our office.

Pam,

I'm sorry you're having such trouble getting in touch with WebWorks. 
You can reach Sales and Customer Service via email (either 
 or ).

Regarding pricing, pricing starts at $795 for a one year subscription to 
ePublisher.  Perpetual licenses are also available.  Sales can give you 
all the details.

One thing I will point out is that though ePublisher 9.2 is EOLed, the 
9.2 formats are still supported as part of ePublisher 2010.2.  What that 
means is that you can continue using custom code without concern for 
code conflicts.  This was made possible in our 2009.3 release, which 
added legacy format compatibility options.  If you have no custom code 
in your project, then you can easily switch to the latest, greatest 
format versions that ship with 2010.2.

Ben Allums
allums at webworks.com
512-381-8885

Help Tools

Don't be so hasty and judgmental. WebWorks is a fine company with an
excellent product. They have a Yahoo group (I think it's called ePub)
that you can post your question to. Or call them, they will help you.

If nothing else, send an email to Ben Allums, allums at webworks.com, I
think. I've had a lot of great experiences with them. Don't abandon
them because of this.

On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury  wrote:
> Pam,
> Mif2Go (www.omsys.com). They have a free demo that you can try before you 
> buy. It works as a Frame plugin and works with just about any version of 
> Frame. Features and all that info on what it can convert too is available on 
> their website. Costs less than $300, plus a yearly maintenance/upgrade fee. 
> It will do everything that WebWorks can do, and probably more. If you are 
> doing DITA, they have a Dita2Go also.
>
> ePublisher Pro and WebWorks Standard are two different products. ePublisher 
> Pro is the current WebWorks variant. The Standard version was shipped with 
> Frame 7.2, more as a teaser I think.
>
> If I was a betting person, I would bet that you will be hearing from Jeremy 
> this morning with similar words on Mif2Go.
>
> --- On Tue, 10/12/10, Pam Reichert  wrote:
>
> From: Pam Reichert 
> Subject: Help Tools
> To: framers at lists.frameusers.com
> Date: Tuesday, October 12, 2010, 1:38 PM
>
> I have been using WebWorks epublisher Pro version 9.2 to convert our
> FrameMaker documents into online help for our applications.? Recently my
> laptop started having problems and they are moving me to a new laptop.? The
> writer who installed epublisher on my laptop is no longer with the company
> and we can?t find the CD with a serial number.? I noticed a version of
> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
> I thought maybe this is where the WebWorks came from.? Is WebWorks Standard
> the same as? ePublisher pro?? Even if it is, no serial number I find on any
> of our CDs seems to work with it and Adobe can?t seem to help me.? When I go
> to the WebWorks page I can?t get help there either because I don?t have a
> maintenance contract.? I don?t think WebWorks actually *wants* customers.
> ?When I try to find out how much it costs to buy a new copy, no prices are
> listed unless you have a sales person call you.???We don?t have phones in
> our office.
>
>
>
> I am pretty fed up with it all and am thinking of moving the help to a new
> platform.? Can you suggest another help platform that works well with
> FrameMaker files and looks similar to ePublisher?? I need to produce online
> help in both .chm files and html files.
>
>
>
> Pam Reichert
> ___
> ___
>
>
> You are currently subscribed to framers as dr_gonzo at pobox.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>



-- 

Steve Johnson, dr_gonzo at pobox.com

Help Tools

"They have an interesting approach to pricing, and one that I'm not too
keen on. They size up your need and price you according to how many
seats and what types of technologies you need. They're taking a
CMS-like approach to product sales."

False, at least as of a few months ago. You can also buy an annual
subscription for one person for $800 or $900.

On Wed, Oct 13, 2010 at 10:11 AM, Bill Swallow  
wrote:
>> Is WebWorks Standard
>> the same as ?ePublisher pro?
>
> Not even close.
>
>> I don?t think WebWorks actually *wants* customers.
>
> Well, you can contact sales here and explain your situation.
> http://www.webworks.com/assets/html/Contact_Me/
>
>> ?When I try to find out how much it costs to buy a new copy, no prices are
>> listed unless you have a sales person call you. ? We don?t have phones in
>> our office.
>
> No phones in your office? Does not compute.
>
> They have an interesting approach to pricing, and one that I'm not too
> keen on. They size up your need and price you according to how many
> seats and what types of technologies you need. They're taking a
> CMS-like approach to product sales.
>
>> I am pretty fed up with it all and am thinking of moving the help to a new
>> platform. ?Can you suggest another help platform that works well with
>> FrameMaker files and looks similar to ePublisher? ?I need to produce online
>> help in both .chm files and html files.
>
> Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp
> (with integration between the two, which you don't get if you buy the
> products stand-alone) plus Acrobat, Captivate and Photoshop.
>
> http://www.adobe.com/products/technicalcommunicationsuite/
>
> It'll take some getting used to, but I've found it to be a decent
> alternative to WebWorks (and I've been a WebWorks user/expert since
> 1998).
>
> --
> Bill Swallow
>
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
> ___
>
>
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>



-- 

Steve Johnson, dr_gonzo at pobox.com

FM9 suggestions - why it keeps locking up

2010-10-13 Thread Mary Holder

Hello Framers,



I am running FM9 on a laptop AND on a PC, both with Windows7.



FM9 works fine (98% of the time) on the laptop, but I cannot get it to run
more than 30 minutes on my PC without having to exit and restart FrameMaker.
Frustrated does not begin to describe my feeling!



The most common reason to exit is that the designers no longer work. I can
apply a style and apply and apply, and it doesn't take. I cannot see my
formatting, so I cannot continue. This is true for all of the designers.
(This is only true on the PC.)



Another thing it does is just stop responding. I look at Task Manager and it
says FM is running, but it does not respond to keyboard or mouse commands.
Also, just tonight, the document I was working on went completely black. A
few headings came back up, but that was it. I had to close FM using the Task
Manger. 



I just reopened the document that died, and none of my changes were saved,
nor was an auto file created. 



Does any of this make any sense at all? I usually have Internet radio
playing and Outlook in the background, but according to Task Manager I've
got plenty of resources.



Why would it work on the laptop, but not the PC? I'm just about to trash it
and go back to FM8! Please help.



Thanks,



Mary Holder

Owner, The Roving TechWriter

http://www.therovingtechwriter.com

Fwd: Help Tools