Re: Help Tools
On 10/13/2010 8:25 PM, Bill Swallow wrote: Truth be told, I haven't looked into their pricing in a while, mainly because my clients haven't needed it. But it was certainly the case last time I looked into pricing. On Wed, Oct 13, 2010 at 7:17 PM, Steve Johnsonchinask...@gmail.com wrote: They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales. False, at least as of a few months ago. You can also buy an annual subscription for one person for $800 or $900. Bill, Pricing for ePublisher settled down more than a year ago. Changes were made to the EULA to allow folks to purchase just what they need, no more, no less. Express seats are a cheaper alternative for folks who just have to run conversion without designing targets. Those go for $295 per year. And finally, with our change over to a contract licensing model, you have full control over who uses the seats you do purchase. They are yours to use and abuse as you like. Again, all of this related to WebWorks ePublisher. If you are thinking about have things were done for WebWorks Publisher a few years back, you'd see things are quite different now. Ben Allums all...@webworks.com 512-381-8885 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Help Tools
On 10/13/2010 8:25 PM, Bill Swallow wrote: > Truth be told, I haven't looked into their pricing in a while, mainly > because my clients haven't needed it. But it was certainly the case > last time I looked into pricing. > > On Wed, Oct 13, 2010 at 7:17 PM, Steve Johnson > wrote: >> "They have an interesting approach to pricing, and one that I'm not too >> keen on. They size up your need and price you according to how many >> seats and what types of technologies you need. They're taking a >> CMS-like approach to product sales." >> >> False, at least as of a few months ago. You can also buy an annual >> subscription for one person for $800 or $900. Bill, Pricing for ePublisher settled down more than a year ago. Changes were made to the EULA to allow folks to purchase just what they need, no more, no less. Express seats are a cheaper alternative for folks who just have to run conversion without designing targets. Those go for $295 per year. And finally, with our change over to a contract licensing model, you have full control over who uses the seats you do purchase. They are yours to use and abuse as you like. Again, all of this related to WebWorks ePublisher. If you are thinking about have things were done for WebWorks Publisher a few years back, you'd see things are quite different now. Ben Allums allums at webworks.com 512-381-8885
Help Tools
I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can’t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can’t seem to help me. When I go to the WebWorks page I can’t get help there either because I don’t have a maintenance contract. I don’t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
Hi Pam No, WebWorks Standard is not the same as ePublisher Pro. There is a Yahoo wwp-user group, so you can post your question there: http://tech.groups.yahoo.com/group/wwp-users/ Quadralay (Ben Allums) is actively participating in that group, so I'm sure you will get help there. Or you may find some answers in their wiki: http://wiki.webworks.com/HelpCenter/FAQ Kind regards -- Yves Barbion www.scripto.nu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
Pam, Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. It works as a Frame plugin and works with just about any version of Frame. Features and all that info on what it can convert too is available on their website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will do everything that WebWorks can do, and probably more. If you are doing DITA, they have a Dita2Go also. ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro is the current WebWorks variant. The Standard version was shipped with Frame 7.2, more as a teaser I think. If I was a betting person, I would bet that you will be hearing from Jeremy this morning with similar words on Mif2Go. --- On Tue, 10/12/10, Pam Reichert pam.reich...@vpisystems.com wrote: From: Pam Reichert pam.reich...@vpisystems.com Subject: Help Tools To: framers@lists.frameusers.com Date: Tuesday, October 12, 2010, 1:38 PM I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can’t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can’t seem to help me. When I go to the WebWorks page I can’t get help there either because I don’t have a maintenance contract. I don’t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
Webworks standard is an early version of ePublisher. The Standard and Pro essentially mean that one cannot modify templates; the professional version can. In any case, whatever tool you use is likely to achieve the look and feel of your help file by manipulating CSS style sheets, not by proprietary coding, so I think you have severral choices for help tools. If you've done massive amounts of tweaking to the ePublisher templates, that may be your easiest way to go. Along with that, I can't believe that their customer support department can't give you a new code There must be documentation on the purchase somewhere -- a PO or credit card info. However, if you're staring from scratch, I'd go with either MIF2Go from omsys.com or RoboHelp, as in the Technical Communication Suite. Both are strong and well-integrated. I prefer MIF2Go for most projects because it's simpler for me to use (I'm a config file kind of guy) and bulltproof once it's set up. And their customer support is exemplary. But RoboHelp comes with fancier, spiffier templates and it's designed to integrate well with Frame at the menu level. I know MIF2Ggo and Robohelp have free eval versions available. I think it's waning in popularity recently, but a number of people are big fans of Flare, so that's a possible third avenue to go down, although that's more of an authoring package rather than a conversion tool to pull content from Frame. Good luck! Cheers, Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert pam.reich...@vpisystems.com wrote: I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can’t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can’t seem to help me. When I go to the WebWorks page I can’t get help there either because I don’t have a maintenance contract. I don’t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ You are currently subscribed to framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help Tools
All, Thanks everyone for your suggestions with my Help tools question. I will definitely look into Mif2Go and I've used RoboHelp in the past, although it has been quite a few years so I'll need a trial download. I will also give WebWorks another try...maybe I can get some help from them. Again, thanks for your input. I do appreciate it! Pam -Original Message- From: Steve Johnson [mailto:chinask...@gmail.com] Sent: Wednesday, October 13, 2010 9:20 AM To: David Spreadbury Cc: framers@lists.frameusers.com; Pam Reichert Subject: Re: Help Tools Don't be so hasty and judgmental. WebWorks is a fine company with an excellent product. They have a Yahoo group (I think it's called ePub) that you can post your question to. Or call them, they will help you. If nothing else, send an email to Ben Allums, all...@webworks.com, I think. I've had a lot of great experiences with them. Don't abandon them because of this. On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury dspre...@yahoo.com wrote: Pam, Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. It works as a Frame plugin and works with just about any version of Frame. Features and all that info on what it can convert too is available on their website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will do everything that WebWorks can do, and probably more. If you are doing DITA, they have a Dita2Go also. ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro is the current WebWorks variant. The Standard version was shipped with Frame 7.2, more as a teaser I think. If I was a betting person, I would bet that you will be hearing from Jeremy this morning with similar words on Mif2Go. --- On Tue, 10/12/10, Pam Reichert pam.reich...@vpisystems.com wrote: From: Pam Reichert pam.reich...@vpisystems.com Subject: Help Tools To: framers@lists.frameusers.com Date: Tuesday, October 12, 2010, 1:38 PM I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can’t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can’t seem to help me. When I go to the WebWorks page I can’t get help there either because I don’t have a maintenance contract. I don’t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ ___ You are currently subscribed to framers as dr_go...@pobox.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Steve Johnson, dr_go...@pobox.com -- This message has been scanned for viruses and dangerous content by the VPIsystems MailScanner. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Fwd: Help Tools
On 10/13/2010, Art Campbell wrote: Webworks standard is an early version of ePublisher. The Standard and Pro essentially mean that one cannot modify templates; the professional version can. In any case, whatever tool you use is likely to achieve the look and feel of your help file by manipulating CSS style sheets, not by proprietary coding, so I think you have several choices for help tools. Excellent point Art! However, if folks are looking to deliver to non-HTML targets, ePublisher can handle that as well given its ability to deeply restructure your content. RTF, PDF XSL-FO, and Wiki targets are good examples of this. If you've done massive amounts of tweaking to the ePublisher templates, that may be your easiest way to go. Along with that, I can't believe that their customer support department can't give you a new code There must be documentation on the purchase somewhere -- a PO or credit card info. I believe Pam's issue is that WebWorks no longer makes EOLed product builds available for download. I'm not sure license keys are the problem. However, if you're starting from scratch, I'd go with either MIF2Go from omsys.com http://omsys.com/ or RoboHelp, as in the Technical Communication Suite. Both are strong and well-integrated. I prefer MIF2Go for most projects because it's simpler for me to use (I'm a config file kind of guy) and bulltproof once it's set up. And their customer support is exemplary. But RoboHelp comes with fancier, spiffier templates and it's designed to integrate well with Frame at the menu level. I know MIF2Ggo and Robohelp have free eval versions available. I think it's waning in popularity recently, but a number of people are big fans of Flare, so that's a possible third avenue to go down, although that's more of an authoring package rather than a conversion tool to pull content from Frame. All excellent tools. I will point out that we've been working really hard to make ePublisher a great tool for single-sourcing both your content and your design. I'd just ask that you compare our latest, greatest ePublisher 2010.2 against current MIF2Go, RoboHelp, and Flare packages. Ben Allums all...@webworks.com 512-381-8885 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Help Tools
My team has been using MadCap Flare with FrameMaker for years to create CHM and html help files. Once you have everything set up and know how to use it, creating online help in either (or both) formats is very easy. Jon Harvey Manager, Desktop Documentation CambridgeSoft Corporation 100 CambridgePark Drive Cambridge, MA 02140 (617) 588-9354 -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Pam Reichert Sent: Tuesday, October 12, 2010 2:39 PM To: framers@lists.frameusers.com Subject: Help Tools I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can't find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can't seem to help me. When I go to the WebWorks page I can't get help there either because I don't have a maintenance contract. I don't think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don't have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ You are currently subscribed to framers as jhar...@cambridgesoft.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jharvey%40cambridges oft.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
Is WebWorks Standard the same as ePublisher pro? Not even close. I don’t think WebWorks actually *wants* customers. Well, you can contact sales here and explain your situation. http://www.webworks.com/assets/html/Contact_Me/ When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. No phones in your office? Does not compute. They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp (with integration between the two, which you don't get if you buy the products stand-alone) plus Acrobat, Captivate and Photoshop. http://www.adobe.com/products/technicalcommunicationsuite/ It'll take some getting used to, but I've found it to be a decent alternative to WebWorks (and I've been a WebWorks user/expert since 1998). -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
Truth be told, I haven't looked into their pricing in a while, mainly because my clients haven't needed it. But it was certainly the case last time I looked into pricing. On Wed, Oct 13, 2010 at 7:17 PM, Steve Johnson chinask...@gmail.com wrote: They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales. False, at least as of a few months ago. You can also buy an annual subscription for one person for $800 or $900. -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Fwd: Help Tools
On 10/13/2010 2:23 PM, Christopher Ward wrote: On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert wrote: I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can’t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can’t seem to help me. When I go to the WebWorks page I can’t get help there either because I don’t have a maintenance contract. I don’t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. Pam, I'm sorry you're having such trouble getting in touch with WebWorks. You can reach Sales and Customer Service via email (either sa...@webworks.com or customerserv...@webworks.com). Regarding pricing, pricing starts at $795 for a one year subscription to ePublisher. Perpetual licenses are also available. Sales can give you all the details. One thing I will point out is that though ePublisher 9.2 is EOLed, the 9.2 formats are still supported as part of ePublisher 2010.2. What that means is that you can continue using custom code without concern for code conflicts. This was made possible in our 2009.3 release, which added legacy format compatibility options. If you have no custom code in your project, then you can easily switch to the latest, greatest format versions that ship with 2010.2. Ben Allums all...@webworks.com 512-381-8885 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
Don't be so hasty and judgmental. WebWorks is a fine company with an excellent product. They have a Yahoo group (I think it's called ePub) that you can post your question to. Or call them, they will help you. If nothing else, send an email to Ben Allums, all...@webworks.com, I think. I've had a lot of great experiences with them. Don't abandon them because of this. On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury dspre...@yahoo.com wrote: Pam, Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. It works as a Frame plugin and works with just about any version of Frame. Features and all that info on what it can convert too is available on their website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will do everything that WebWorks can do, and probably more. If you are doing DITA, they have a Dita2Go also. ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro is the current WebWorks variant. The Standard version was shipped with Frame 7.2, more as a teaser I think. If I was a betting person, I would bet that you will be hearing from Jeremy this morning with similar words on Mif2Go. --- On Tue, 10/12/10, Pam Reichert pam.reich...@vpisystems.com wrote: From: Pam Reichert pam.reich...@vpisystems.com Subject: Help Tools To: framers@lists.frameusers.com Date: Tuesday, October 12, 2010, 1:38 PM I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can’t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can’t seem to help me. When I go to the WebWorks page I can’t get help there either because I don’t have a maintenance contract. I don’t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ ___ You are currently subscribed to framers as dr_go...@pobox.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Steve Johnson, dr_go...@pobox.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Help Tools
They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales. False, at least as of a few months ago. You can also buy an annual subscription for one person for $800 or $900. On Wed, Oct 13, 2010 at 10:11 AM, Bill Swallow techcommd...@gmail.com wrote: Is WebWorks Standard the same as ePublisher pro? Not even close. I don’t think WebWorks actually *wants* customers. Well, you can contact sales here and explain your situation. http://www.webworks.com/assets/html/Contact_Me/ When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don’t have phones in our office. No phones in your office? Does not compute. They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp (with integration between the two, which you don't get if you buy the products stand-alone) plus Acrobat, Captivate and Photoshop. http://www.adobe.com/products/technicalcommunicationsuite/ It'll take some getting used to, but I've found it to be a decent alternative to WebWorks (and I've been a WebWorks user/expert since 1998). -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood ___ You are currently subscribed to framers as dr_go...@pobox.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Steve Johnson, dr_go...@pobox.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Help Tools
Hi Pam No, WebWorks Standard is not the same as ePublisher Pro. There is a Yahoo wwp-user group, so you can post your question there: http://tech.groups.yahoo.com/group/wwp-users/ Quadralay (Ben Allums) is actively participating in that group, so I'm sure you will get help there. Or you may find some answers in their wiki: http://wiki.webworks.com/HelpCenter/FAQ Kind regards -- Yves Barbion www.scripto.nu
Help Tools
Pam, Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. It works as a Frame plugin and works with just about any version of Frame. Features and all that info on what it can convert too is available on their website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will do everything that WebWorks can do, and probably more. If you are doing DITA, they have a Dita2Go also. ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro is the current WebWorks variant. The Standard version was shipped with Frame 7.2, more as a teaser I think. If I was a betting person, I would bet that you will be hearing from Jeremy this morning with similar words on Mif2Go. --- On Tue, 10/12/10, Pam Reichert wrote: From: Pam Reichert <pam.reich...@vpisystems.com> Subject: Help Tools To: framers at lists.frameusers.com Date: Tuesday, October 12, 2010, 1:38 PM I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications.? Recently my laptop started having problems and they are moving me to a new laptop.? The writer who installed epublisher on my laptop is no longer with the company and we can?t find the CD with a serial number.? I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from.? Is WebWorks Standard the same as? ePublisher pro?? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can?t seem to help me.? When I go to the WebWorks page I can?t get help there either because I don?t have a maintenance contract.? I don?t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you.???We don?t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform.? Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher?? I need to produce online help in both .chm files and html files. Pam Reichert ___
Help Tools
Webworks standard is an early version of ePublisher. The Standard and Pro essentially mean that one cannot modify templates; the professional version can. In any case, whatever tool you use is likely to achieve the look and feel of your help file by manipulating CSS style sheets, not by proprietary coding, so I think you have severral choices for help tools. If you've done massive amounts of tweaking to the ePublisher templates, that may be your easiest way to go. Along with that, I can't believe that their customer support department can't give you a new code There must be documentation on the purchase somewhere -- a PO or credit card info. However, if you're staring from scratch, I'd go with either MIF2Go from omsys.com or RoboHelp, as in the Technical Communication Suite. Both are strong and well-integrated. I prefer MIF2Go for most projects because it's simpler for me to use (I'm a config file kind of guy) and bulltproof once it's set up. And their customer support is exemplary. But RoboHelp comes with fancier, spiffier templates and it's designed to integrate well with Frame at the menu level. I know MIF2Ggo and Robohelp have free eval versions available. I think it's waning in popularity recently, but a number of people are big fans of Flare, so that's a possible third avenue to go down, although that's more of an authoring package rather than a conversion tool to pull content from Frame. Good luck! Cheers, Art Art Campbell ? ? ? ? ? ? ? art.campbell at gmail.com ? "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358 On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert wrote: > I have been using WebWorks epublisher Pro version 9.2 to convert our > FrameMaker documents into online help for our applications. ?Recently my > laptop started having problems and they are moving me to a new laptop. ?The > writer who installed epublisher on my laptop is no longer with the company > and we can?t find the CD with a serial number. ?I noticed a version of > WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. > I thought maybe this is where the WebWorks came from. ?Is WebWorks Standard > the same as ?ePublisher pro? ?Even if it is, no serial number I find on any > of our CDs seems to work with it and Adobe can?t seem to help me. ?When I go > to the WebWorks page I can?t get help there either because I don?t have a > maintenance contract. ?I don?t think WebWorks actually *wants* customers. > ?When I try to find out how much it costs to buy a new copy, no prices are > listed unless you have a sales person call you. ? We don?t have phones in > our office. > > > > I am pretty fed up with it all and am thinking of moving the help to a new > platform. ?Can you suggest another help platform that works well with > FrameMaker files and looks similar to ePublisher? ?I need to produce online > help in both .chm files and html files. > > > > Pam Reichert > ___ > > > You are currently subscribed to framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
Help Tools
All, Thanks everyone for your suggestions with my Help tools question. I will definitely look into Mif2Go and I've used RoboHelp in the past, although it has been quite a few years so I'll need a trial download. I will also give WebWorks another try...maybe I can get some help from them. Again, thanks for your input. I do appreciate it! Pam -Original Message- From: Steve Johnson [mailto:chinask...@gmail.com] Sent: Wednesday, October 13, 2010 9:20 AM To: David Spreadbury Cc: framers at lists.frameusers.com; Pam Reichert Subject: Re: Help Tools Don't be so hasty and judgmental. WebWorks is a fine company with an excellent product. They have a Yahoo group (I think it's called ePub) that you can post your question to. Or call them, they will help you. If nothing else, send an email to Ben Allums, allums at webworks.com, I think. I've had a lot of great experiences with them. Don't abandon them because of this. On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury wrote: > Pam, > Mif2Go (www.omsys.com). They have a free demo that you can try before you buy. It works as a Frame plugin and works with just about any version of Frame. Features and all that info on what it can convert too is available on their website. Costs less than $300, plus a yearly maintenance/upgrade fee. It will do everything that WebWorks can do, and probably more. If you are doing DITA, they have a Dita2Go also. > > ePublisher Pro and WebWorks Standard are two different products. ePublisher Pro is the current WebWorks variant. The Standard version was shipped with Frame 7.2, more as a teaser I think. > > If I was a betting person, I would bet that you will be hearing from Jeremy this morning with similar words on Mif2Go. > > --- On Tue, 10/12/10, Pam Reichert wrote: > > From: Pam Reichert > Subject: Help Tools > To: framers at lists.frameusers.com > Date: Tuesday, October 12, 2010, 1:38 PM > > I have been using WebWorks epublisher Pro version 9.2 to convert our > FrameMaker documents into online help for our applications.? Recently my > laptop started having problems and they are moving me to a new laptop. The > writer who installed epublisher on my laptop is no longer with the company > and we can?t find the CD with a serial number.? I noticed a version of > WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. > I thought maybe this is where the WebWorks came from.? Is WebWorks Standard > the same as? ePublisher pro?? Even if it is, no serial number I find on any > of our CDs seems to work with it and Adobe can?t seem to help me.? When I go > to the WebWorks page I can?t get help there either because I don?t have a > maintenance contract.? I don?t think WebWorks actually *wants* customers. > ?When I try to find out how much it costs to buy a new copy, no prices are > listed unless you have a sales person call you.???We don?t have phones in > our office. > > > > I am pretty fed up with it all and am thinking of moving the help to a new > platform.? Can you suggest another help platform that works well with > FrameMaker files and looks similar to ePublisher?? I need to produce online > help in both .chm files and html files. > > > > Pam Reichert > ___ > ___ > > > You are currently subscribed to framers as dr_gonzo at pobox.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > -- Steve Johnson, dr_gonzo at pobox.com -- This message has been scanned for viruses and dangerous content by the VPIsystems MailScanner.
Help Tools
Pam, The basic Web Works that shipped with Frame 7.2 may work for you *if* you have all of the conversion templates from ePublisher and you don't modify anything in the template that will break the conversion rules. It's basically a compiler. The idea was you need one license of Pro to build and maintain your conversion templates, then you distribute those templates to other writers. They could use the pre-defined templates with the standard WebWorks option to generate help. As for other conversion tools, there are several out there: Robohelp, MifToGo, Madcap Flare. We currently are using MadCap Flare 5.something and it works, but it's been a little painful getting everything to work correctly. The graphic conversion settings are counter intuitive. If you select the option to not convert the graphics, which is usually what you do when you want to preserve the quality, the graphics come out smooshed. Instead, you have to tell it to convert and then you set up a PDF job options with super high quality graphic rendering parameters and have it use those job options. There's also a known issue in which Flare doesn't like non-breaking characters, so we have to import templates before the online help build to replace all variables and x-ref formats with versions that do not contain non-breaking characters. It's kind of a pain and their tech support didn't seem to understand the problem or the work around, but they told me they opened an issue for it. The forums seem to know more about the product than the tech support department. I'm thinking about using FrameScript to automate this preparation task. I've heard good things about Mif2Go and Robohelp. Thanks, Jess -- Message: 1 Date: Tue, 12 Oct 2010 14:38:59 -0400 From: Pam Reichert <pam.reich...@vpisystems.com> To: framers at lists.frameusers.com Subject: Help Tools Message-ID: Content-Type: text/plain; charset=windows-1252 I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can?t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can?t seem to help me. When I go to the WebWorks page I can?t get help there either because I don?t have a maintenance contract. I don?t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don?t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert --
Help Tools
I had a similar issue with a recent WebWorks upgrade which I solved by calling them: 877-693-2967. It bothered me that that was required but it got me to where I needed to be. WebWorks changed licensing models between 9.2 and ePublisher and that might be an issue but it could be easily solved with a call. On Wed, Oct 13, 2010 at 6:52 AM, Art Campbell wrote: > Webworks standard is an early version of ePublisher. The Standard and > Pro essentially mean that one cannot modify templates; the > professional version can. > > In any case, whatever tool you use is likely to achieve the look and > feel of your help file by manipulating CSS style sheets, not by > proprietary coding, so I think you have severral choices for help > tools. > > If you've done massive amounts of tweaking to the ePublisher > templates, that may be your easiest way to go. Along with that, I > can't believe that their customer support department can't give you a > new code ?There must be documentation on the purchase somewhere -- > a PO or credit card info. > > However, if you're staring from scratch, I'd go with either MIF2Go > from omsys.com or RoboHelp, as in the Technical Communication Suite. > Both are strong and well-integrated. I prefer MIF2Go for most projects > because it's simpler for me to use (I'm a config file kind of guy) and > bulltproof once it's set up. And their customer support is exemplary. > But RoboHelp comes with fancier, spiffier templates and it's designed > to integrate well with Frame at the menu level. > > I know MIF2Ggo and Robohelp have free eval versions available. I think > it's waning in popularity recently, but a ?number of people are big > fans of Flare, so that's a possible third avenue to go down, although > that's more of an authoring package rather than a conversion tool to > pull content from Frame. > > Good luck! > > Cheers, > Art > > Art Campbell > ?? ? ? ? ? ? ? art.campbell at gmail.com > ? "... In my opinion, there's nothing in this world beats a '52 > Vincent and a redheaded girl." -- Richard Thompson > ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply. > ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358 > > > > On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert > wrote: >> I have been using WebWorks epublisher Pro version 9.2 to convert our >> FrameMaker documents into online help for our applications. ?Recently my >> laptop started having problems and they are moving me to a new laptop. ?The >> writer who installed epublisher on my laptop is no longer with the company >> and we can?t find the CD with a serial number. ?I noticed a version of >> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. >> I thought maybe this is where the WebWorks came from. ?Is WebWorks Standard >> the same as ?ePublisher pro? ?Even if it is, no serial number I find on any >> of our CDs seems to work with it and Adobe can?t seem to help me. ?When I go >> to the WebWorks page I can?t get help there either because I don?t have a >> maintenance contract. ?I don?t think WebWorks actually *wants* customers. >> ?When I try to find out how much it costs to buy a new copy, no prices are >> listed unless you have a sales person call you. ? We don?t have phones in >> our office. >> >> >> >> I am pretty fed up with it all and am thinking of moving the help to a new >> platform. ?Can you suggest another help platform that works well with >> FrameMaker files and looks similar to ePublisher? ?I need to produce online >> help in both .chm files and html files. >> >> >> >> Pam Reichert >> ___ >> >> >> You are currently subscribed to framers as art.campbell at gmail.com. >> >> Send list messages to framers at lists.frameusers.com. >> >> To unsubscribe send a blank email to >> framers-unsubscribe at lists.frameusers.com >> or visit >> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com >> >> Send administrative questions to listadmin at frameusers.com. Visit >> http://www.frameusers.com/ for more resources and info. >> > ___ > > > You are currently subscribed to framers as dr_gonzo at pobox.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > -- Steve Johnson, dr_gonzo at pobox.com
Fwd: Help Tools
On 10/13/2010, Art Campbell wrote: > Webworks standard is an early version of ePublisher. The Standard and > Pro essentially mean that one cannot modify templates; the professional > version can. > > In any case, whatever tool you use is likely to achieve the look and > feel of your help file by manipulating CSS style sheets, not by > proprietary coding, so I think you have several choices for help tools. Excellent point Art! However, if folks are looking to deliver to non-HTML targets, ePublisher can handle that as well given its ability to deeply restructure your content. RTF, PDF XSL-FO, and Wiki targets are good examples of this. > If you've done massive amounts of tweaking to the ePublisher templates, > that may be your easiest way to go. Along with that, I can't believe > that their customer support department can't give you a new code > There must be documentation on the purchase somewhere -- a PO or credit > card info. I believe Pam's issue is that WebWorks no longer makes EOLed product builds available for download. I'm not sure license keys are the problem. > However, if you're starting from scratch, I'd go with either MIF2Go from > omsys.com <http://omsys.com/> or RoboHelp, as in the Technical > Communication Suite. Both are strong and well-integrated. I prefer > MIF2Go for most projects because it's simpler for me to use (I'm a > config file kind of guy) and bulltproof once it's set up. And their > customer support is exemplary. But RoboHelp comes with fancier, spiffier > templates and it's designed to integrate well with Frame at the menu level. > > I know MIF2Ggo and Robohelp have free eval versions available. I think > it's waning in popularity recently, but a number of people are big fans > of Flare, so that's a possible third avenue to go down, although that's > more of an authoring package rather than a conversion tool to pull > content from Frame. All excellent tools. I will point out that we've been working really hard to make ePublisher a great tool for single-sourcing both your content and your design. I'd just ask that you compare our latest, greatest ePublisher 2010.2 against current MIF2Go, RoboHelp, and Flare packages. Ben Allums allums at webworks.com 512-381-8885
Help Tools
My team has been using MadCap Flare with FrameMaker for years to create CHM and html help files. Once you have everything set up and know how to use it, creating online help in either (or both) formats is very easy. Jon Harvey Manager, Desktop Documentation CambridgeSoft Corporation 100 CambridgePark Drive Cambridge, MA 02140 (617) 588-9354 -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Pam Reichert Sent: Tuesday, October 12, 2010 2:39 PM To: framers at lists.frameusers.com Subject: Help Tools I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can't find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can't seem to help me. When I go to the WebWorks page I can't get help there either because I don't have a maintenance contract. I don't think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don't have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert ___ You are currently subscribed to framers as jharvey at cambridgesoft.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jharvey%40cambridges oft.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Help Tools
> Is WebWorks Standard > the same as ?ePublisher pro? Not even close. > I don?t think WebWorks actually *wants* customers. Well, you can contact sales here and explain your situation. http://www.webworks.com/assets/html/Contact_Me/ > ?When I try to find out how much it costs to buy a new copy, no prices are > listed unless you have a sales person call you. ? We don?t have phones in > our office. No phones in your office? Does not compute. They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales. > I am pretty fed up with it all and am thinking of moving the help to a new > platform. ?Can you suggest another help platform that works well with > FrameMaker files and looks similar to ePublisher? ?I need to produce online > help in both .chm files and html files. Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp (with integration between the two, which you don't get if you buy the products stand-alone) plus Acrobat, Captivate and Photoshop. http://www.adobe.com/products/technicalcommunicationsuite/ It'll take some getting used to, but I've found it to be a decent alternative to WebWorks (and I've been a WebWorks user/expert since 1998). -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood
Help Tools
Truth be told, I haven't looked into their pricing in a while, mainly because my clients haven't needed it. But it was certainly the case last time I looked into pricing. On Wed, Oct 13, 2010 at 7:17 PM, Steve Johnson wrote: > "They have an interesting approach to pricing, and one that I'm not too > keen on. They size up your need and price you according to how many > seats and what types of technologies you need. They're taking a > CMS-like approach to product sales." > > False, at least as of a few months ago. You can also buy an annual > subscription for one person for $800 or $900. -- Bill Swallow Twitter: @techcommdood Blog: http://techcommdood.com LinkedIn: http://www.linkedin.com/in/techcommdood
Fwd: Help Tools
On 10/13/2010 2:23 PM, Christopher Ward wrote: On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert wrote: > I have been using WebWorks epublisher Pro version 9.2 to convert our > FrameMaker documents into online help for our applications. Recently my > laptop started having problems and they are moving me to a new laptop. > The writer who installed epublisher on my laptop is no longer with the > company and we can?t find the CD with a serial number. I noticed a > version of WebWorks comes on the FrameMaker 7.2 CD but it is called > WebWorks Standard. I thought maybe this is where the WebWorks came from. > Is WebWorks Standard the same as ePublisher pro? Even if it is, no > serial number I find on any of our CDs seems to work with it and Adobe > can?t seem to help me. When I go to the WebWorks page I can?t get help > there either because I don?t have a maintenance contract. I don?t think > WebWorks actually *wants* customers. When I try to find out how much it > costs to buy a new copy, no prices are listed unless you have a sales > person call you. We don?t have phones in our office. Pam, I'm sorry you're having such trouble getting in touch with WebWorks. You can reach Sales and Customer Service via email (either or ). Regarding pricing, pricing starts at $795 for a one year subscription to ePublisher. Perpetual licenses are also available. Sales can give you all the details. One thing I will point out is that though ePublisher 9.2 is EOLed, the 9.2 formats are still supported as part of ePublisher 2010.2. What that means is that you can continue using custom code without concern for code conflicts. This was made possible in our 2009.3 release, which added legacy format compatibility options. If you have no custom code in your project, then you can easily switch to the latest, greatest format versions that ship with 2010.2. Ben Allums allums at webworks.com 512-381-8885
Help Tools
Don't be so hasty and judgmental. WebWorks is a fine company with an excellent product. They have a Yahoo group (I think it's called ePub) that you can post your question to. Or call them, they will help you. If nothing else, send an email to Ben Allums, allums at webworks.com, I think. I've had a lot of great experiences with them. Don't abandon them because of this. On Wed, Oct 13, 2010 at 6:54 AM, David Spreadbury wrote: > Pam, > Mif2Go (www.omsys.com). They have a free demo that you can try before you > buy. It works as a Frame plugin and works with just about any version of > Frame. Features and all that info on what it can convert too is available on > their website. Costs less than $300, plus a yearly maintenance/upgrade fee. > It will do everything that WebWorks can do, and probably more. If you are > doing DITA, they have a Dita2Go also. > > ePublisher Pro and WebWorks Standard are two different products. ePublisher > Pro is the current WebWorks variant. The Standard version was shipped with > Frame 7.2, more as a teaser I think. > > If I was a betting person, I would bet that you will be hearing from Jeremy > this morning with similar words on Mif2Go. > > --- On Tue, 10/12/10, Pam Reichert wrote: > > From: Pam Reichert > Subject: Help Tools > To: framers at lists.frameusers.com > Date: Tuesday, October 12, 2010, 1:38 PM > > I have been using WebWorks epublisher Pro version 9.2 to convert our > FrameMaker documents into online help for our applications.? Recently my > laptop started having problems and they are moving me to a new laptop.? The > writer who installed epublisher on my laptop is no longer with the company > and we can?t find the CD with a serial number.? I noticed a version of > WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. > I thought maybe this is where the WebWorks came from.? Is WebWorks Standard > the same as? ePublisher pro?? Even if it is, no serial number I find on any > of our CDs seems to work with it and Adobe can?t seem to help me.? When I go > to the WebWorks page I can?t get help there either because I don?t have a > maintenance contract.? I don?t think WebWorks actually *wants* customers. > ?When I try to find out how much it costs to buy a new copy, no prices are > listed unless you have a sales person call you.???We don?t have phones in > our office. > > > > I am pretty fed up with it all and am thinking of moving the help to a new > platform.? Can you suggest another help platform that works well with > FrameMaker files and looks similar to ePublisher?? I need to produce online > help in both .chm files and html files. > > > > Pam Reichert > ___ > ___ > > > You are currently subscribed to framers as dr_gonzo at pobox.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > -- Steve Johnson, dr_gonzo at pobox.com
Help Tools
"They have an interesting approach to pricing, and one that I'm not too keen on. They size up your need and price you according to how many seats and what types of technologies you need. They're taking a CMS-like approach to product sales." False, at least as of a few months ago. You can also buy an annual subscription for one person for $800 or $900. On Wed, Oct 13, 2010 at 10:11 AM, Bill Swallow wrote: >> Is WebWorks Standard >> the same as ?ePublisher pro? > > Not even close. > >> I don?t think WebWorks actually *wants* customers. > > Well, you can contact sales here and explain your situation. > http://www.webworks.com/assets/html/Contact_Me/ > >> ?When I try to find out how much it costs to buy a new copy, no prices are >> listed unless you have a sales person call you. ? We don?t have phones in >> our office. > > No phones in your office? Does not compute. > > They have an interesting approach to pricing, and one that I'm not too > keen on. They size up your need and price you according to how many > seats and what types of technologies you need. They're taking a > CMS-like approach to product sales. > >> I am pretty fed up with it all and am thinking of moving the help to a new >> platform. ?Can you suggest another help platform that works well with >> FrameMaker files and looks similar to ePublisher? ?I need to produce online >> help in both .chm files and html files. > > Adobe's Technical Communication Suite. It has FrameMaker and RoboHelp > (with integration between the two, which you don't get if you buy the > products stand-alone) plus Acrobat, Captivate and Photoshop. > > http://www.adobe.com/products/technicalcommunicationsuite/ > > It'll take some getting used to, but I've found it to be a decent > alternative to WebWorks (and I've been a WebWorks user/expert since > 1998). > > -- > Bill Swallow > > Twitter: @techcommdood > Blog: http://techcommdood.com > LinkedIn: http://www.linkedin.com/in/techcommdood > ___ > > > You are currently subscribed to framers as dr_gonzo at pobox.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > -- Steve Johnson, dr_gonzo at pobox.com
Fwd: Help Tools
On 10/13/2010 2:57 PM, Ben Allums wrote: > On 10/13/2010, Art Campbell wrote: >> If you've done massive amounts of tweaking to the ePublisher templates, >> that may be your easiest way to go. Along with that, I can't believe >> that their customer support department can't give you a new code >> There must be documentation on the purchase somewhere -- a PO or credit >> card info. > > I believe Pam's issue is that WebWorks no longer makes EOLed product > builds available for download. I'm not sure license keys are the problem. My mistake. I see Pam also needs her license key. Unfortunately, to maintain EOL product status, we cannot re-issue keys for EOLed products. Pam, you might be able to locate the keys if you can still run ePublisher on the old system. Ben Allums allums at webworks.com 512-381-8885
Help Tools
I have been using WebWorks epublisher Pro version 9.2 to convert our FrameMaker documents into online help for our applications. Recently my laptop started having problems and they are moving me to a new laptop. The writer who installed epublisher on my laptop is no longer with the company and we can?t find the CD with a serial number. I noticed a version of WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. I thought maybe this is where the WebWorks came from. Is WebWorks Standard the same as ePublisher pro? Even if it is, no serial number I find on any of our CDs seems to work with it and Adobe can?t seem to help me. When I go to the WebWorks page I can?t get help there either because I don?t have a maintenance contract. I don?t think WebWorks actually *wants* customers. When I try to find out how much it costs to buy a new copy, no prices are listed unless you have a sales person call you. We don?t have phones in our office. I am pretty fed up with it all and am thinking of moving the help to a new platform. Can you suggest another help platform that works well with FrameMaker files and looks similar to ePublisher? I need to produce online help in both .chm files and html files. Pam Reichert
Help tools to convert FrameMaker source files
Hi, In 2004, I used WebWorks Publisher 2003 for FrameMaker to convert FrameMaker source files to WebWorks Help files for my clients. Today, I have a client who wants to convert FrameMaker files to a Help system and I need to find the best Help conversion tool available now. I could use your help with information and recommendations. I am currently evaluating the pros and cons of using these three tools with FrameMaker 7.2 (or FrameMaker 8 if necessary): RoboHelp 7 MadCap Flare ePublisher I've heard good things about Flare but what are your thoughts about it? I'm a little concerned that MadCap and Quadralay are not large companies and I wonder about their long term availability. That is not my concern for RoboHelp now that Adobe is developing it. But can RoboHelp generate cross-platform help as well as Flare or ePublisher? Is ePublisher a good tool and not as buggy as it was when it first shipped? My client needs a help system that can be called from a client GUI and will display in a browser on Windows or Solaris 9 or 10. Mac is not a requirement. I'd like to hear from folks who have done this kind of comparison and are now actively using one of these tools. Why did you choose it and what is your experience with it now? Would you recommend it and where is it deficient in meeting your needs? Thanks in advance! -- Paul Battaglia ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Help tools to convert FrameMaker source files
Hi, In 2004, I used WebWorks Publisher 2003 for FrameMaker to convert FrameMaker source files to WebWorks Help files for my clients. Today, I have a client who wants to convert FrameMaker files to a Help system and I need to find the best Help conversion tool available now. I could use your help with information and recommendations. I am currently evaluating the pros and cons of using these three tools with FrameMaker 7.2 (or FrameMaker 8 if necessary): RoboHelp 7 MadCap Flare ePublisher I've heard good things about Flare but what are your thoughts about it? I'm a little concerned that MadCap and Quadralay are not large companies and I wonder about their long term availability. That is not my concern for RoboHelp now that Adobe is developing it. But can RoboHelp generate cross-platform help as well as Flare or ePublisher? Is ePublisher a good tool and not as buggy as it was when it first shipped? My client needs a help system that can be called from a client GUI and will display in a browser on Windows or Solaris 9 or 10. Mac is not a requirement. I'd like to hear from folks who have done this kind of comparison and are now actively using one of these tools. Why did you choose it and what is your experience with it now? Would you recommend it and where is it deficient in meeting your needs? Thanks in advance! -- Paul Battaglia
