Re: [MacGroup] Touch ID on iPad and iPhone

[Harry Jacobson-Beyer]

Thanks John, I’ll check it out.


> On Feb 15, 2018, at 3:29 PM, John Robinson  wrote:
> 
> Harry, 
> 
> Hold on, the next iPad will have face recognition…then cream to your hearts 
> desire….I felt this was the problem, 
> 
> I always clean all my devices with Sparkle, I don’t spray directly on the 
> fingerprint reader, but as greasy as my hands are from all the sunscreen 
> there is never any problem, the cleaner keeps all the gook off the 
> reader…..and by the way this is about the best glass cleaner on the market…my 
> wife used to mix some concoction for our window cleaning, she is so 
> particular…she has now file 13ed  the mixture and uses only this product.
> 
> John
> 
> 
> 
> 
>> On Feb 15, 2018, at 2:59 PM, Harry Jacobson-Beyer  wrote:
>> 
>> Hi Jim,
>> 
>> I think the issue is the button cover on my Otter Box case and the lotion I 
>> put on my hands. 
>> I think I’m going to resign myself to using the key pad. 
>> 
>> Harry
>> 
>> 
>>> On Feb 15, 2018, at 10:46 AM, James Bennett  
>>> wrote:
>>> 
>>> Harry - I had the same problem on my iPhone 7 plus. Touch ID worked fairly 
>>> well at first but a few months ago it stopped working at all. Recently I 
>>> deleted my old prints like you did and it’s been back to working fairly 
>>> well. I’m keeping my fingers crossed it doesn’t stop working again…
>>> Jim
>>> 
 On Feb 13, 2018, at 8:03 AM, Harry Jacobson-Beyer  wrote:
 
 Tom,
 
 The home button isn’t failing. I can open my phone by putting in my 7 
 digit code. Its just that after a day or two the phone stops interpreting 
 my fingerprint and forces me to use the access code.
 
 
> On Feb 12, 2018, at 9:25 PM, tom holloman  wrote:
> 
> I would still turn assistive touch on. If home button fails it gives u 
> access. If fails otherwise you can’t get to settings.
> 
>> On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer  wrote:
>> 
>> I cleaned the buttons off with a micro fiber cloth and re programmed my 
>> finger print. It seems to be working for now.
>> 
>> Thanks to all.
>>> On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
>>> 
>>> Yes. It gives u a home button on the screen if physical one fails. 
>>> Saved my daughter in law 
>>> 
 On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  
 wrote:
 
 No, should I? If so, why?
 
> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
> 
> Do you have assistive touch open?
> 
>> On Feb 12, 2018, at 8:23 AM, John Robinson 
>>  wrote:
>> 
>> Harry,
>> 
>> What are the odds that both would go out at the same time!
>> 
>> My wife has trouble with her devices, because she has her hands so 
>> saturated with creams…
>> 
>> Take the screen off the Otterbox and see if it works….
>> 
>> There has to be a common cause of possibly something covering the 
>> fingerprint home button (a cream that won’t allow it to read)  I 
>> kept losing the back off the original Apple Watch due to 
>> sunscreen…If it was just one it would make you think the button 
>> needed to be replace but both…!!
>> 
>> John
>> 
>> 
>> 
>>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  
>>> wrote:
>>> 
>>> The Touch ID feature on both my iPad and iPhone no longer works. In 
>>> trying to correct the issue, on two or three occasions, I have 
>>> deleted the fingerprint and then readded it. It might work once or 
>>> twice but then stops working.
>>> 
>>> I have an otterbox case on my iPhone, and it used to work till the 
>>> cover got smeared. So I would clean it off and it would work again. 
>>> But not anymore.
>>> 
>>> What’s going on?
>>> ___
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>>> Posting address: MacGroup@erdos.math.louisville.edu
>>> Archive: 
>>> 
>>> Answers to questions: 
>> 
>> 
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Re: [MacGroup] Touch ID on iPad and iPhone

[Harry Jacobson-Beyer]

Hi Jim,

I think the issue is the button cover on my Otter Box case and the lotion I put 
on my hands. 
I think I’m going to resign myself to using the key pad. 

Harry


> On Feb 15, 2018, at 10:46 AM, James Bennett  wrote:
> 
> Harry - I had the same problem on my iPhone 7 plus. Touch ID worked fairly 
> well at first but a few months ago it stopped working at all. Recently I 
> deleted my old prints like you did and it’s been back to working fairly well. 
> I’m keeping my fingers crossed it doesn’t stop working again…
> Jim
> 
>> On Feb 13, 2018, at 8:03 AM, Harry Jacobson-Beyer  wrote:
>> 
>> Tom,
>> 
>> The home button isn’t failing. I can open my phone by putting in my 7 digit 
>> code. Its just that after a day or two the phone stops interpreting my 
>> fingerprint and forces me to use the access code.
>> 
>> 
>>> On Feb 12, 2018, at 9:25 PM, tom holloman  wrote:
>>> 
>>> I would still turn assistive touch on. If home button fails it gives u 
>>> access. If fails otherwise you can’t get to settings.
>>> 
 On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer  wrote:
 
 I cleaned the buttons off with a micro fiber cloth and re programmed my 
 finger print. It seems to be working for now.
 
 Thanks to all.
> On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
> 
> Yes. It gives u a home button on the screen if physical one fails. Saved 
> my daughter in law 
> 
>> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  
>> wrote:
>> 
>> No, should I? If so, why?
>> 
>>> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
>>> 
>>> Do you have assistive touch open?
>>> 
 On Feb 12, 2018, at 8:23 AM, John Robinson 
  wrote:
 
 Harry,
 
 What are the odds that both would go out at the same time!
 
 My wife has trouble with her devices, because she has her hands so 
 saturated with creams…
 
 Take the screen off the Otterbox and see if it works….
 
 There has to be a common cause of possibly something covering the 
 fingerprint home button (a cream that won’t allow it to read)  I kept 
 losing the back off the original Apple Watch due to sunscreen…If it 
 was just one it would make you think the button needed to be replace 
 but both…!!
 
 John
 
 
 
> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  
> wrote:
> 
> The Touch ID feature on both my iPad and iPhone no longer works. In 
> trying to correct the issue, on two or three occasions, I have 
> deleted the fingerprint and then readded it. It might work once or 
> twice but then stops working.
> 
> I have an otterbox case on my iPhone, and it used to work till the 
> cover got smeared. So I would clean it off and it would work again. 
> But not anymore.
> 
> What’s going on?
> ___
> MacGroup mailing list
> Posting address: MacGroup@erdos.math.louisville.edu
> Archive: 
> 
> Answers to questions: 
 
 
 ___
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 Answers to questions: 
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>> 

Re: [MacGroup] Touch ID on iPad and iPhone

[James Bennett]

Harry - I had the same problem on my iPhone 7 plus. Touch ID worked fairly well 
at first but a few months ago it stopped working at all. Recently I deleted my 
old prints like you did and it’s been back to working fairly well. I’m keeping 
my fingers crossed it doesn’t stop working again…
Jim

> On Feb 13, 2018, at 8:03 AM, Harry Jacobson-Beyer  wrote:
> 
> Tom,
> 
> The home button isn’t failing. I can open my phone by putting in my 7 digit 
> code. Its just that after a day or two the phone stops interpreting my 
> fingerprint and forces me to use the access code.
> 
> 
>> On Feb 12, 2018, at 9:25 PM, tom holloman  wrote:
>> 
>> I would still turn assistive touch on. If home button fails it gives u 
>> access. If fails otherwise you can’t get to settings.
>> 
>>> On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer  wrote:
>>> 
>>> I cleaned the buttons off with a micro fiber cloth and re programmed my 
>>> finger print. It seems to be working for now.
>>> 
>>> Thanks to all.
 On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
 
 Yes. It gives u a home button on the screen if physical one fails. Saved 
 my daughter in law 
 
> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  wrote:
> 
> No, should I? If so, why?
> 
>> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
>> 
>> Do you have assistive touch open?
>> 
>>> On Feb 12, 2018, at 8:23 AM, John Robinson  
>>> wrote:
>>> 
>>> Harry,
>>> 
>>> What are the odds that both would go out at the same time!
>>> 
>>> My wife has trouble with her devices, because she has her hands so 
>>> saturated with creams…
>>> 
>>> Take the screen off the Otterbox and see if it works….
>>> 
>>> There has to be a common cause of possibly something covering the 
>>> fingerprint home button (a cream that won’t allow it to read)  I kept 
>>> losing the back off the original Apple Watch due to sunscreen…If it was 
>>> just one it would make you think the button needed to be replace but 
>>> both…!!
>>> 
>>> John
>>> 
>>> 
>>> 
 On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  
 wrote:
 
 The Touch ID feature on both my iPad and iPhone no longer works. In 
 trying to correct the issue, on two or three occasions, I have deleted 
 the fingerprint and then readded it. It might work once or twice but 
 then stops working.
 
 I have an otterbox case on my iPhone, and it used to work till the 
 cover got smeared. So I would clean it off and it would work again. 
 But not anymore.
 
 What’s going on?
 ___
 MacGroup mailing list
 Posting address: MacGroup@erdos.math.louisville.edu
 Archive: 
 
 Answers to questions: 
>>> 
>>> 
>>> ___
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>>> Posting address: MacGroup@erdos.math.louisville.edu
>>> Archive: 
>>> 
>>> Answers to questions: 
>> 
>> ___
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> 
> 
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> Answers to 

Re: [MacGroup] Touch ID on iPad and iPhone

[tom holloman]

Understand that, but if it ever does u can’t get to settings. The assistive 
touch lets u get to settings and apps. Just a precaution.

> On Feb 13, 2018, at 3:03 AM, Harry Jacobson-Beyer  wrote:
> 
> Tom,
> 
> The home button isn’t failing. I can open my phone by putting in my 7 digit 
> code. Its just that after a day or two the phone stops interpreting my 
> fingerprint and forces me to use the access code.
> 
> 
>> On Feb 12, 2018, at 9:25 PM, tom holloman  wrote:
>> 
>> I would still turn assistive touch on. If home button fails it gives u 
>> access. If fails otherwise you can’t get to settings.
>> 
>>> On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer  wrote:
>>> 
>>> I cleaned the buttons off with a micro fiber cloth and re programmed my 
>>> finger print. It seems to be working for now.
>>> 
>>> Thanks to all.
 On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
 
 Yes. It gives u a home button on the screen if physical one fails. Saved 
 my daughter in law 
 
> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  wrote:
> 
> No, should I? If so, why?
> 
>> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
>> 
>> Do you have assistive touch open?
>> 
>>> On Feb 12, 2018, at 8:23 AM, John Robinson  
>>> wrote:
>>> 
>>> Harry,
>>> 
>>> What are the odds that both would go out at the same time!
>>> 
>>> My wife has trouble with her devices, because she has her hands so 
>>> saturated with creams…
>>> 
>>> Take the screen off the Otterbox and see if it works….
>>> 
>>> There has to be a common cause of possibly something covering the 
>>> fingerprint home button (a cream that won’t allow it to read)  I kept 
>>> losing the back off the original Apple Watch due to sunscreen…If it was 
>>> just one it would make you think the button needed to be replace but 
>>> both…!!
>>> 
>>> John
>>> 
>>> 
>>> 
 On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  
 wrote:
 
 The Touch ID feature on both my iPad and iPhone no longer works. In 
 trying to correct the issue, on two or three occasions, I have deleted 
 the fingerprint and then readded it. It might work once or twice but 
 then stops working.
 
 I have an otterbox case on my iPhone, and it used to work till the 
 cover got smeared. So I would clean it off and it would work again. 
 But not anymore.
 
 What’s going on?
 ___
 MacGroup mailing list
 Posting address: MacGroup@erdos.math.louisville.edu
 Archive: 
 
 Answers to questions: 
>>> 
>>> 
>>> ___
>>> MacGroup mailing list
>>> Posting address: MacGroup@erdos.math.louisville.edu
>>> Archive: 
>>> 
>>> Answers to questions: 
>> 
>> ___
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> 
> 
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 Posting addre

Re: [MacGroup] Touch ID on iPad and iPhone

[Beth Phillips]

Harry,

In the winter months I end up rescanning my fingerprint frequently. Seems when 
your hands get dried out, shriveled up or chapped from the cold it alters your 
fingerprint. Mine works fine in the warmer months. This has been documented on 
the web in a few places, here's one below. They suggest creating a "cold" 
fingerprint.

https://urldefense.proofpoint.com/v2/url?u=http-3A__osxdaily.com_2014_12_31_improve-2Dtouch-2Did-2Dcold-2Dweather_&d=DwIFAg&c=OAG1LQNACBDguGvBeNj18Swhr9TMTjS-x4O_KuapPgY&r=F2GFXrjLFqVo3VwvIlo_XYeEiRRjHv15rxcenz7A21woG2aFGcrzndoSsskxfmOs&m=npwMHVBIzg7bTEE-xt5onUqNQ8SGb2-wf9xjEYoEQLs&s=JNR213xfW6ae1lGuo1EvXjmNj5FPPRCAbuxeYdmuIWA&e=

Hope that helps.

Beth Phillips
IT Associate
PHONE | 800-626-6409 x8385
DIRECT | 502-222-8385
EMAIL | beth.phill...@fastline.com
WEBSITE | 
www.FastlineMediaGroup.com


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Re: [MacGroup] Touch ID on iPad and iPhone

[Harry Jacobson-Beyer]

Tom,

The home button isn’t failing. I can open my phone by putting in my 7 digit 
code. Its just that after a day or two the phone stops interpreting my 
fingerprint and forces me to use the access code.


> On Feb 12, 2018, at 9:25 PM, tom holloman  wrote:
> 
> I would still turn assistive touch on. If home button fails it gives u 
> access. If fails otherwise you can’t get to settings.
> 
>> On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer  wrote:
>> 
>> I cleaned the buttons off with a micro fiber cloth and re programmed my 
>> finger print. It seems to be working for now.
>> 
>> Thanks to all.
>>> On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
>>> 
>>> Yes. It gives u a home button on the screen if physical one fails. Saved my 
>>> daughter in law 
>>> 
 On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  wrote:
 
 No, should I? If so, why?
 
> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
> 
> Do you have assistive touch open?
> 
>> On Feb 12, 2018, at 8:23 AM, John Robinson  
>> wrote:
>> 
>> Harry,
>> 
>> What are the odds that both would go out at the same time!
>> 
>> My wife has trouble with her devices, because she has her hands so 
>> saturated with creams…
>> 
>> Take the screen off the Otterbox and see if it works….
>> 
>> There has to be a common cause of possibly something covering the 
>> fingerprint home button (a cream that won’t allow it to read)  I kept 
>> losing the back off the original Apple Watch due to sunscreen…If it was 
>> just one it would make you think the button needed to be replace but 
>> both…!!
>> 
>> John
>> 
>> 
>> 
>>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  
>>> wrote:
>>> 
>>> The Touch ID feature on both my iPad and iPhone no longer works. In 
>>> trying to correct the issue, on two or three occasions, I have deleted 
>>> the fingerprint and then readded it. It might work once or twice but 
>>> then stops working.
>>> 
>>> I have an otterbox case on my iPhone, and it used to work till the 
>>> cover got smeared. So I would clean it off and it would work again. But 
>>> not anymore.
>>> 
>>> What’s going on?
>>> ___
>>> MacGroup mailing list
>>> Posting address: MacGroup@erdos.math.louisville.edu
>>> Archive: 
>>> 
>>> Answers to questions: 
>> 
>> 
>> ___
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>> Posting address: MacGroup@erdos.math.louisville.edu
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>> 
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> 
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 Archive: 
 
 Answers to questions: 
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Re: [MacGroup] Touch ID on iPad and iPhone

[tom holloman]

I would still turn assistive touch on. If home button fails it gives u access. 
If fails otherwise you can’t get to settings.

> On Feb 12, 2018, at 3:38 PM, Harry Jacobson-Beyer  wrote:
> 
> I cleaned the buttons off with a micro fiber cloth and re programmed my 
> finger print. It seems to be working for now.
> 
> Thanks to all.
>> On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
>> 
>> Yes. It gives u a home button on the screen if physical one fails. Saved my 
>> daughter in law 
>> 
>>> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  wrote:
>>> 
>>> No, should I? If so, why?
>>> 
 On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
 
 Do you have assistive touch open?
 
> On Feb 12, 2018, at 8:23 AM, John Robinson  
> wrote:
> 
> Harry,
> 
> What are the odds that both would go out at the same time!
> 
> My wife has trouble with her devices, because she has her hands so 
> saturated with creams…
> 
> Take the screen off the Otterbox and see if it works….
> 
> There has to be a common cause of possibly something covering the 
> fingerprint home button (a cream that won’t allow it to read)  I kept 
> losing the back off the original Apple Watch due to sunscreen…If it was 
> just one it would make you think the button needed to be replace but 
> both…!!
> 
> John
> 
> 
> 
>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  wrote:
>> 
>> The Touch ID feature on both my iPad and iPhone no longer works. In 
>> trying to correct the issue, on two or three occasions, I have deleted 
>> the fingerprint and then readded it. It might work once or twice but 
>> then stops working.
>> 
>> I have an otterbox case on my iPhone, and it used to work till the cover 
>> got smeared. So I would clean it off and it would work again. But not 
>> anymore.
>> 
>> What’s going on?
>> ___
>> MacGroup mailing list
>> Posting address: MacGroup@erdos.math.louisville.edu
>> Archive: 
>> 
>> Answers to questions: 
> 
> 
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> 
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 ___
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 Posting address: MacGroup@erdos.math.louisville.edu
 Archive: 
 
 Answers to questions: 
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>>> 
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>> 
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> 

Re: [MacGroup] Touch ID on iPad and iPhone

[Harry Jacobson-Beyer]

I cleaned the buttons off with a micro fiber cloth and re programmed my finger 
print. It seems to be working for now.

Thanks to all.
> On Feb 12, 2018, at 5:58 PM, tom holloman  wrote:
> 
> Yes. It gives u a home button on the screen if physical one fails. Saved my 
> daughter in law 
> 
>> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  wrote:
>> 
>> No, should I? If so, why?
>> 
>>> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
>>> 
>>> Do you have assistive touch open?
>>> 
 On Feb 12, 2018, at 8:23 AM, John Robinson  
 wrote:
 
 Harry,
 
 What are the odds that both would go out at the same time!
 
 My wife has trouble with her devices, because she has her hands so 
 saturated with creams…
 
 Take the screen off the Otterbox and see if it works….
 
 There has to be a common cause of possibly something covering the 
 fingerprint home button (a cream that won’t allow it to read)  I kept 
 losing the back off the original Apple Watch due to sunscreen…If it was 
 just one it would make you think the button needed to be replace but 
 both…!!
 
 John
 
 
 
> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  wrote:
> 
> The Touch ID feature on both my iPad and iPhone no longer works. In 
> trying to correct the issue, on two or three occasions, I have deleted 
> the fingerprint and then readded it. It might work once or twice but then 
> stops working.
> 
> I have an otterbox case on my iPhone, and it used to work till the cover 
> got smeared. So I would clean it off and it would work again. But not 
> anymore.
> 
> What’s going on?
> ___
> MacGroup mailing list
> Posting address: MacGroup@erdos.math.louisville.edu
> Archive: 
> 
> Answers to questions: 
 
 
 ___
 MacGroup mailing list
 Posting address: MacGroup@erdos.math.louisville.edu
 Archive: 
 
 Answers to questions: 
>>> 
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>> 
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Re: [MacGroup] Touch ID on iPad and iPhone

[tom holloman]

Yes. It gives u a home button on the screen if physical one fails. Saved my 
daughter in law 

> On Feb 12, 2018, at 11:39 AM, Harry Jacobson-Beyer  wrote:
> 
> No, should I? If so, why?
> 
>> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
>> 
>> Do you have assistive touch open?
>> 
>>> On Feb 12, 2018, at 8:23 AM, John Robinson  
>>> wrote:
>>> 
>>> Harry,
>>> 
>>> What are the odds that both would go out at the same time!
>>> 
>>> My wife has trouble with her devices, because she has her hands so 
>>> saturated with creams…
>>> 
>>> Take the screen off the Otterbox and see if it works….
>>> 
>>> There has to be a common cause of possibly something covering the 
>>> fingerprint home button (a cream that won’t allow it to read)  I kept 
>>> losing the back off the original Apple Watch due to sunscreen…If it was 
>>> just one it would make you think the button needed to be replace but both…!!
>>> 
>>> John
>>> 
>>> 
>>> 
 On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  wrote:
 
 The Touch ID feature on both my iPad and iPhone no longer works. In trying 
 to correct the issue, on two or three occasions, I have deleted the 
 fingerprint and then readded it. It might work once or twice but then 
 stops working.
 
 I have an otterbox case on my iPhone, and it used to work till the cover 
 got smeared. So I would clean it off and it would work again. But not 
 anymore.
 
 What’s going on?
 ___
 MacGroup mailing list
 Posting address: MacGroup@erdos.math.louisville.edu
 Archive: 
 
 Answers to questions: 
>>> 
>>> 
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Re: [MacGroup] Touch ID on iPad and iPhone

[Harry Jacobson-Beyer]

No, should I? If so, why?

> On Feb 12, 2018, at 1:52 PM, tom holloman  wrote:
> 
> Do you have assistive touch open?
> 
>> On Feb 12, 2018, at 8:23 AM, John Robinson  
>> wrote:
>> 
>> Harry,
>> 
>> What are the odds that both would go out at the same time!
>> 
>> My wife has trouble with her devices, because she has her hands so saturated 
>> with creams…
>> 
>> Take the screen off the Otterbox and see if it works….
>> 
>> There has to be a common cause of possibly something covering the 
>> fingerprint home button (a cream that won’t allow it to read)  I kept losing 
>> the back off the original Apple Watch due to sunscreen…If it was just one it 
>> would make you think the button needed to be replace but both…!!
>> 
>> John
>> 
>> 
>> 
>>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  wrote:
>>> 
>>> The Touch ID feature on both my iPad and iPhone no longer works. In trying 
>>> to correct the issue, on two or three occasions, I have deleted the 
>>> fingerprint and then readded it. It might work once or twice but then stops 
>>> working.
>>> 
>>> I have an otterbox case on my iPhone, and it used to work till the cover 
>>> got smeared. So I would clean it off and it would work again. But not 
>>> anymore.
>>> 
>>> What’s going on?
>>> ___
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>> 
>> 
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Re: [MacGroup] Touch ID on iPad and iPhone

[tom holloman]

Do you have assistive touch open?

> On Feb 12, 2018, at 8:23 AM, John Robinson  wrote:
> 
> Harry,
> 
> What are the odds that both would go out at the same time!
> 
> My wife has trouble with her devices, because she has her hands so saturated 
> with creams…
> 
> Take the screen off the Otterbox and see if it works….
> 
> There has to be a common cause of possibly something covering the fingerprint 
> home button (a cream that won’t allow it to read)  I kept losing the back off 
> the original Apple Watch due to sunscreen…If it was just one it would make 
> you think the button needed to be replace but both…!!
> 
> John
> 
> 
> 
>> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  wrote:
>> 
>> The Touch ID feature on both my iPad and iPhone no longer works. In trying 
>> to correct the issue, on two or three occasions, I have deleted the 
>> fingerprint and then readded it. It might work once or twice but then stops 
>> working.
>> 
>> I have an otterbox case on my iPhone, and it used to work till the cover got 
>> smeared. So I would clean it off and it would work again. But not anymore.
>> 
>> What’s going on?
>> ___
>> MacGroup mailing list
>> Posting address: MacGroup@erdos.math.louisville.edu
>> Archive: 
>> 
>> Answers to questions: 
> 
> 
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Re: [MacGroup] Touch ID on iPad and iPhone

[John Robinson]

Harry,

What are the odds that both would go out at the same time!

My wife has trouble with her devices, because she has her hands so saturated 
with creams…

Take the screen off the Otterbox and see if it works….

There has to be a common cause of possibly something covering the fingerprint 
home button (a cream that won’t allow it to read)  I kept losing the back off 
the original Apple Watch due to sunscreen…If it was just one it would make you 
think the button needed to be replace but both…!!

John



> On Feb 12, 2018, at 1:16 PM, Harry Jacobson-Beyer  wrote:
> 
> The Touch ID feature on both my iPad and iPhone no longer works. In trying to 
> correct the issue, on two or three occasions, I have deleted the fingerprint 
> and then readded it. It might work once or twice but then stops working.
> 
> I have an otterbox case on my iPhone, and it used to work till the cover got 
> smeared. So I would clean it off and it would work again. But not anymore.
> 
> What’s going on?
> ___
> MacGroup mailing list
> Posting address: MacGroup@erdos.math.louisville.edu
> Archive: 
> 
> Answers to questions: 


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[MacGroup] Touch ID on iPad and iPhone

[Harry Jacobson-Beyer]

The Touch ID feature on both my iPad and iPhone no longer works. In trying to 
correct the issue, on two or three occasions, I have deleted the fingerprint 
and then readded it. It might work once or twice but then stops working.

I have an otterbox case on my iPhone, and it used to work till the cover got 
smeared. So I would clean it off and it would work again. But not anymore.

What’s going on?
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