On Wed, Jan 14, 2009 at 02:58:28AM -0800, anusiak wrote:
I am a begginer RT administrator, and we are using RT with our company's user
support system. We have about 10 or more e-mail addresses/users in RT
database at the moment, and trying to enter search engine, run simple
search or
On Sat, Jan 31, 2009 at 08:51:58PM +0500, Rana Tanveer wrote:
Hi RT Users/Admins
I have upgraded my RT from 3.6.5 to 3.8.1 after reading UPGRADING.mysql and
other relevant documents. it seems working fine now.
but i am facing one problem. when i create new Queue and assign its
user/group
Hi,
I am just working on a howto for our RT virtual appliance - with
exchange:
http://pve.proxmox.com/wiki/RT_Request_Tracker#Integrate_RT_to_Exchange_
Server_2000.2F2003_environment
(should be finished end of week)
In short:
- I prefer using a new user with addr...@domain.com (this is the
I use a script called stripmime to take out attachments and HTML
formatting in emails going to RT. It's at
http://www.phred.org/~alex/stripmime.html
--
Joe Hartley | Sr. Linux SysAdmin
Retail Solutions, Inc.
40 Sharpe Drive
Cranston, RI 02920
joe.hart...@retailsolutions.com
+1 401.824.5040
On Mon, Feb 02, 2009 at 03:57:45PM +0100, Christopher Kunz (Filoo GmbH) wrote:
kem cho schrieb:
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
Nice workaround, works fine for me. Owner change is very rarely used in
our setup, anyway.
Yes, but it
Sorry :) you've already analyzed this with Emmanuel.
On Mon, Feb 2, 2009 at 6:42 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote:
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
paste here
It can be a role on a queue.
On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH)
Emmanuel Lacour schrieb:
On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the Unprivileged group!
I removed that privilege from the respective queue (it is a test queue
that was never actually used), and double-checked all other queues.
However, I found a couple
On Mon, Feb 02, 2009 at 06:44:07PM +0300, Ruslan Zakirov wrote:
Sorry :) you've already analyzed this with Emmanuel.
I just added this in the FAQ (section Performances) on the wiki :)
http://wiki.bestpractical.com/view/FAQ
___
On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the Unprivileged group!
I removed that privilege from the respective queue (it is a test queue
that was
Emmanuel Lacour schrieb:
On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is
usually the Unprivileged group!
I removed that privilege from the respective queue (it is a
On Sun, Feb 01, 2009 at 09:41:42PM -0600, Kenneth Marshall wrote:
I just updated the PostgreSQLFullText pages on the wiki with
the triggers to keep the parsed document columns updated whenever
there is a change to the dependent columns.
Here are the commands for adding the triggers to keep
On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
From this point forward, the tag in the e-mail will be on the right
instead of the left. I cannot figure out exactly what causes this
shift. Can someone clue me in? Can we prevent it?
Same thing occurs here. Never really
On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
From this point forward, the tag in the e-mail will be on the right
instead of the left. I cannot figure out exactly what causes this
shift. Can someone clue me in? Can we prevent it?
Same thing occurs here. Never really
Emmanuel Lacour schrieb:
On Mon, Feb 02, 2009 at 01:33:19PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your permissions.
Any other ideas?
Is DBIx::SearchBuilder up to date?
Yes, it's
Forwarders! I completely overlooked that. I was trying to share
address space between both boxes using the KB article on the subject
and was having no luck. Working like a charm now, and don't have to
mess with my default policies at all. I actually created two
distributions groups: one for
Is there any way to use RLIKE from the GUI? I see nothing on the wiki
nor list archives,
and Advanced Query Builder barfs :-/
In this case I'm just doing alternation so I can explode the query,
but it's ugly and there
are other times where that won;t be an option...
--
Cambridge Energy Alliance:
I'm following along on ItsFinallyInstalledNowWhat and Rights wiki
entries and while the Rights has described something similar to what
we want to achieve, I'm not sure if it's going to provide the kind of
client separation we want.
We provide IT support for a few dozen small businesses. Most of
I agree with Emmanuel that workaround does not really provide a fix on
this issue. I have read and followed this issue (of users list too long, or
QueryBuilder and Bulk update page takes too long to load) for a while. FYI:
I am running RT 3.8.1 on opensuse11; perl 5.10; mysql 5.0
I did not see
In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
http://codepad.org/pSthWrxD
--
Cambridge Energy Alliance: Save money. Save the planet.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Wed, Jan 7, 2009 at 15:21, Kenneth Crocker kfcroc...@lbl.gov wrote:
To all,
We are planning to move up to 3.8.2 soon (a month?). One of the tings
my users do not like is that there are many CF's that are sowing up in
their Modify Ticket screen that some use, some don't ,but needs to
On Mon, Feb 02, 2009 at 02:53:43PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Yes, it's current:
cpan[12] r DBIx::SearchBuilder
All modules are up to date for DBIx::SearchBuilder
Do you still get unprivileged users if you access this directly:
http:///rt/Elements/SelectOwner
?
On Mon, Feb 02, 2009 at 03:53:18PM -0500, Jerrad Pierce wrote:
In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
http://codepad.org/pSthWrxD
Does RT work correctly without your custom code?
--
Cambridge Energy Alliance: Save money. Save the planet.
--
On Mon, Feb 02, 2009 at 01:33:19PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your permissions.
Any other ideas?
Is DBIx::SearchBuilder up to date?
Hi,
in my RT setup I need to distinguish two groups of people:
1) internal staff which may not directly communicate with requestor
2) support manager who may
I understand that the comment/correspondence mechanism is suitable for
this scenario. However, it is important that the internal staff
Emmanuel Lacour schrieb:
select * from ACL where RightName='OwnTicket';
mysql select * from ACL where RightName='OwnTicket';
+--+---+-+---++--+-+---+
| id | PrincipalType | PrincipalId | RightName | ObjectType
Doh! Must amend $ExtractSubjectTagMatch in RT_SiteConfig to match the
RE in my code.
(Actually, why does RT::Interface::Email have a mix of config
hard-coded regexpen?)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
paste here
It can be a role on a queue.
On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH)
ch...@de-punkt.de wrote:
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your
Hi all,
When I enabled logging of stack traces, the user passwords are being written
in cleartext in the log files!
I enabled stack tracing by adding the the following line in
RT_SiteConfig.pm:
Set($LogStackTraces, 4);
Can somebody please fix this serious error so that passwords are encrypted?
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
--- On Mon, 2/2/09, Christopher Kunz (Filoo GmbH) ch...@de-punkt.de wrote:
From: Christopher Kunz (Filoo GmbH) ch...@de-punkt.de
Subject: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
To:
kem cho schrieb:
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
Nice workaround, works fine for me. Owner change is very rarely used in
our setup, anyway.
Regards,
--ck
--
Christopher Kunz | Geschäftsführung | ch...@filoo.de
Filoo GmbH | Tilsiter
I created an account in my mail server just for that.
I am imagining something like this:
1) RT wants to send a message to a recipient, then it requests localhost for
that
2) Localhost is configured with exim4 and for every smtp request it
authenticates in the mail server with an specific account
On Mon, Feb 02, 2009 at 04:13:52PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Emmanuel Lacour schrieb:
select * from ACL where RightName='OwnTicket';
mysql select * from ACL where RightName='OwnTicket';
On Mon, Feb 02, 2009 at 01:15:30PM +0100, Christopher Kunz (Filoo GmbH) wrote:
Hi all,
since our upgrade to RT 3.6.4, the resolve multiple tickets
functionality shows erratic behavior in my installation. When before, it
only showed the privileged users (which are in the ballpark of 3-10 per
Emmanuel Lacour schrieb:
you seems to gave OwnTicket right to everyone or unprivileged users,
check your permissions.
Currently, global Group Rights are as follows:
Everyone: CreateTicket
Privileged: ShowOutgoingEmail
Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch
On Feb 2, 2009, at 2:26 PM, Akash wrote:
Also, if a 3.8.2 port is available, is it stable enough to update my
3.8.1
version?
The 3.8.2 port update is here: http://www.freebsd.org/cgi/query-pr.cgi?pr=131167
And we've been running it for a week with no problems. The change
from 3.8.1 to
Akash,
Just as a general point of etiquette, it's customary to notify vendors
of security related issues privately before publicly announcing them.
Posting the details of security-related issues to a public mailinglist
without giving the folks who make a package to address a potential
On Feb 2, 2009, at 9:54 AM, Jesse Vincent wrote:
This is the subject-token extraction kicking in. It's designed to let
two RT's talk to each other. There's a global scrip.
I'm not sure why it would kick in for your own RT's tag though.
Patches
gratefully appreciated.
Okay, so it seems
Likewise, I assume that if I got off my butt and created a patch which
set this list based on all of the configured subject tags you'd be
okay with that?
Certainly. It probably makes sense to extract the code from
lib/RT/Interface/Email.pm's ParseTicketId so it can be used by both.
On Mon, 02 Feb 2009 09:57:45 -0500, Christopher Kunz (Filoo GmbH)
ch...@de-punkt.de wrote:
kem cho schrieb:
Check this out:
http://www.gossamer-threads.com/lists/rt/users/81858#81858
Nice workaround, works fine for me. Owner change is very rarely used in
our setup, anyway.
Regards,
Hi all,
since our upgrade to RT 3.6.4, the resolve multiple tickets
functionality shows erratic behavior in my installation. When before, it
only showed the privileged users (which are in the ballpark of 3-10 per
queue), it then started to show *all* users who ever submitted tickets,
including
Enclosed is a script that adds one or more AdminCC's to a ticket during
Create. This does not cause the AdminCC's to receive an email.
How do I modify this Scrip or otherwise configure the Queue such that
AdminCC's will receive a copy of the text in the opening transaction?
Here is the scrip
For anyone interested in using that queue name in tag hack,
this is the other half to keep RT from munging subjects:
Set($ExtractSubjectTagMatch, qr/\[.+?\s+(?:\w+\s+)?\#\d+\]/);
Set($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
?
Hello all,
I am trying to write a custom action that pulls a custom value from a
user and changes the new ticket's priority based on that value.
Below is the code I've written so far. It does successfully pull
values (The -Count method returns the correct number of values), but
I can't GET the
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