Jo Rhett wrote:
On Apr 20, 2009, at 6:51 PM, Jerrad Pierce wrote:
My understanding right now is
RT::MasonLocalComponentRoot /usr/local/www/rt38
No. Compiled Mason lives in RT::MasonDataDir
I'm talking about local overrides, for installing your own CallBacks
and such.
Dera All,
I will use LDAP plugin, but while I installed it, got message below. Is it
normally?
r...@rtsrv02:/home/rtsrv02/RTDeps/RT-Authen-ExternalAuth-0.08# perl
Makefile.PL
Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm
Cannot determine author info from
Tue 21 Apr 2009 07:15:03 GMT
nast linux wrote:
Dera All,
I will use LDAP plugin, but while I installed it, got message below. Is
it normally?
Yes.
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd,
Hi all,
I have found the scripts here:
http://www.gossamer-threads.com/lists/rt/users/53073?do=post_view_thread
ed#53073
But they are not working. After following the README I ran sh
migrate.sh and got the following:
Could not load Everyone group on user creation.
Hi,
I send an email to RT with a text attachment (ie a notepad file with some text
in it.) and some content say 'TEST' in the body of the email.
The reply template consists of self-TransactionObj-Content to list out the
content.
But when I recieve the email, the text attachment is now in the
OK. I've found out that my initialdata file is wrong. There's nothing on
the @Groups array.
I've downloaded a new initialdata file (the syntax is as follows):
@Groups = (
{ Name= '',
Type= 'Everyone',# loc
Domain =
REST does do what I want, but I want RT to handle all the display.
I figured out how to just give a url to Results.html and it seems to work
fine.
Thanks for your information as it helped me to find what I needed.
-- Kelly PRescott
On Mon, 20 Apr 2009, Tom Lahti wrote:
Date: Mon, 20 Apr 2009
On Apr 20, 2009, at 10:26 PM, Matthew Seaman wrote:
I'm talking about local overrides, for installing your own
CallBacks and such.
/usr/local/www/rt38 works for me. Note that there's a 'html' missing
from those paths, compared to the standard distribution stuff under /
No, it's not a missing html (in the path).
It's a base directory. plugins and local libs live under your local folder too.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
On Apr 21, 2009, at 9:33 AM, Jerrad Pierce wrote:
No, it's not a missing html (in the path).
It's a base directory. plugins and local libs live under your local
folder too.
Then it is missing a /html/ in the path, because mv html/* . ; rmdir
html solved the problem for me. If Libraries
Then it is missing a /html/ in the path, because mv html/* . ; rmdir html
solved the problem for me. If Libraries are going to be at the same level,
then it's going to be a problem.
You/BSD seem to have a rather odd config...
Local install from source, without any futzing about of paths,
Hi,
I am using External Authentication with LDAP. But also would like to add MYSQL
as another source for login.
After created a table in rt3 database, I made following changes in
RT_SiteConfig.pm:
'My_MySQL' = { ## GENERIC SECTION
As far as I understand you don't need to setup anything manually for
that script, e.g. change initialdata. You should install RT and setup
empty database using `make initdb`. Everyone is a special group RT
creates during this step.
On Tue, Apr 21, 2009 at 5:43 PM, Javier Garcia
presc...@wcoil.com wrote:
I figured out how to just give a url to Results.html and it seems to
work fine.
... until some future version of RT where the URI scheme of the web
interface changes. The REST interface won't.
___
To all,
I'd like to have a scrip that takes the CC's on an Email that
creates a ticket and makes them CC's on the ticket. Does anyone have an
example of that they can pass back to me? Thanks.
Kenn
LBNL
___
It's an option in the config. ParseNewMessages...
On Tue, Apr 21, 2009 at 11:14 PM, Ken Crocker kfcroc...@lbl.gov wrote:
To all,
I'd like to have a scrip that takes the CC's on an Email that
creates a ticket and makes them CC's on the ticket. Does anyone have an
example of that they can
RT version 3.8.1, ExternalAuth version 0.08
I've run into a problem with testing the instance of RT I've installed that the
notification emails aren't getting sent. The mail log doesn't list anything
being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30
Ruslan,
Is that available in 3.6.4?
Kenn
LBNL
On 4/21/2009 12:59 PM, Ruslan Zakirov wrote:
It's an option in the config. ParseNewMessages...
On Tue, Apr 21, 2009 at 11:14 PM, Ken Crocker kfcroc...@lbl.gov wrote:
To all,
I'd like to have a scrip that takes the CC's on an Email
Ruslan,
Sorry. I just found my answer. However, I have another question. I
noticed some warnings about using this setting and NOT setting up
Set($RTAddressRegexp , '^...@example.com$');. My question realtes to
how I understand this warning. I have over 100 Queues, all with unique
Email
RT version 3.8.1, ExternalAuth version 0.08
I've run into a problem with testing the instance of RT I've installed that the
notification emails aren't getting sent. The mail log doesn't list anything
being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30
You use RTAddressRegex in search box on the wiki. And quickly find
http://wiki.bestpractical.com/view/RTAddressRegexp
On Wed, Apr 22, 2009 at 2:06 AM, Ken Crocker kfcroc...@lbl.gov wrote:
Ruslan,
Sorry. I just found my answer. However, I have another question. I
noticed some warnings
The config file is plain old perl. You could fetch the list of
addresses form somewhere, and slap them together into
a regexp programatically; there are even modules for that.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
Ruslan,
OK. I'll have my perl guru look at it. Thanks.
Kenn
LBNL
On 4/21/2009 3:46 PM, Ruslan Zakirov wrote:
You use RTAddressRegex in search box on the wiki. And quickly find
http://wiki.bestpractical.com/view/RTAddressRegexp
On Wed, Apr 22, 2009 at 2:06 AM, Ken Crocker
Hi All,
I was wondering if anyone out there was using RT for IT Change
Management and if so:
1.) How is it working out for you?
2.) Any helpful hints or a description of your setup.
If not, is there any other tracking system that would work better for
tracking, approving, and notifying changes
You sent this same message 1.5 hours earlier. You (likely) didn't get
a response because you didn't include any specific information. At
10k feet it could be anything. Start at a lower level -- who should
have gotten mail? Who shows up on the People tab of the ticket? If
there's
Steve OBrien wrote:
Hi All,
I was wondering if anyone out there was using RT for IT Change
Management and if so:
1.) How is it working out for you?
2.) Any helpful hints or a description of your setup.
If not, is there any other tracking system that would work better for
tracking,
On 22/4/09 9:06 AM, Steve OBrien wrote:
Hi All,
I was wondering if anyone out there was using RT for IT Change
Management and if so:
1.) How is it working out for you?
2.) Any helpful hints or a description of your setup.
If not, is there any other tracking system that would work better for
[Tue Apr 21 20:47:30 2009] [info]:
rt-3.8.1-25329-1240346849-319.5-...@minervan
etworks.com #5/96 - Scrip 5 On Correspond Notify AdminCcs (/usr/lib/
perl5/vendo
r_perl/5.8.8/RT/Action/SendEmail.pm:302)
[snip]
[info] means its informational. If was an error it would say [error]. So,
those
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 4:30 PM
To: Gary Greene
Cc: RT Users; Gary Greene
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
You sent this same message 1.5 hours earlier. You
In the People tab:
Owner:Gary Greene ggre...@minervanetworks.com (ggreene)
Requestors: Gary Greene ggre...@minervanetworks.com (ggreene)
Cc:
AdminCc:
And what are you expecting to get? An email to the owner? An email to the
requestor? Both?
Do you have scrips configured in
On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
In the People tab:
Owner:Gary Greene ggre...@minervanetworks.com (ggreene)
Requestors: Gary Greene ggre...@minervanetworks.com (ggreene)
Cc:
AdminCc:
As I said, I'm testing this for various queue interaction items to
see if any
-Original Message-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Tuesday, April 21, 2009 4:55 PM
To: Gary Greene
Cc: RT Users
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
In the People tab:
Owner: Gary Greene ggre...@minervanetworks.com
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 5:00 PM
To: Gary Greene
Cc: RT Users
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
In the People tab:
Do you have scrips configured in this queue (or global ones)
that cover
those recipients for the event you want to trigger the email?
I should, since I've got the normal global scrips set for comments and
replies.
I should tells me you haven't looked at the scrips for the queue (and I
Where in the settings? I don't see a setting for it in the web UI. Is
this another option that needs set in RT_SiteConfig.pm?
Yes, its in the config, not the UI.
By default, RT doesn't notify the person who performs an update, as they
already know what they've done. If you'd like to change
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