Kevin Falcone ha scritto:
We're experiencing a strange behaviour on both our RT installation: when
someone reply (or comment) to a ticket (both via e-mail or via
webinterface) with a response containing some characters like
ª
(useful in Italian language) then ticket visualization is
I cleared the Mason cache and I will see if the issue occurs again. The user
was still experiencing the problem immediately after clearing the cache though
(I then assigned him Global User Rights as a workaround -- see below).
I have not made any known local modifications to the RT codebase.
Experts,
I hope you can help me on below.
I've been trying some modifications, but I could not get it working.
Thanks!
Roehl
On Mon, Aug 17, 2009 at 3:49 PM, rmp dmd rmp.dmd1...@gmail.com wrote:
Thanks for the help. I was able to make the scrip below work.
The scrip was able to merge new
I am experiencing a very strange problem. A specific user does not get
included in generated emails, such as On Correspond Notify Owner. No error
is written to the RT log. Everything appears to function properly, except
that the generated e-mail which is recorded in the ticket has no To:
Sounds like his may have set his email preferences to suspended.
On 8/18/09 10:19 AM, David Chandek-Stark dchandekst...@gmail.com wrote:
I am experiencing a very strange problem. A specific user does not get
included in generated emails, such as On Correspond Notify Owner. No error is
You might test the mysql database for corruption; maybe something is messed up
with the accounts in question.
I think just mysqlcheck -uroot -p rt3 should do it...
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Thanks, Drew. That was the deal. :)
--David
On Tue, Aug 18, 2009 at 10:46 AM, Drew Barnes barne...@ucrwcu.rwc.uc.eduwrote:
Sounds like his may have set his email preferences to suspended.
On 8/18/09 10:19 AM, David Chandek-Stark dchandekst...@gmail.com
wrote:
I am experiencing a very
Nick,
No I hadn't checked that file. I just did and found only 3 packages
named; GD, GRAPHVIZ, and GPG. I'm not sure what GPG does (what is GNU
Privacy Guard and how does it work?). What happened to packages like
CommandByMail? I thought that all the old extensions were like
plug-ins or
-- Jesse Vincent wrote:
1) Add the ticket below the normal text box, sprip recipient options
2) Put the text box in-line as, for example, GMail does
I find myself opening the ticket in another tab to cross-reference
RT-AjaxyReplyPage in bps svn may be what you want
We also end up
--with-foo= are for specifying the (non-standard) locales of RT dependencies.
Extensions like RTx::Calendar or RT::Extension::CommandByMail are plugins.
They are not bundled with the core and *must* be downloaded and installed
separately. For the modern ones i.e; not DDMU or Timeline; that's
On Tue, Aug 18, 2009 at 09:25:10AM -0700, Ken Crocker wrote:
Nick,
No I hadn't checked that file. I just did and found only 3 packages
named; GD, GRAPHVIZ, and
GPG. I'm not sure what GPG does (what is GNU Privacy Guard and how does it
work?). What
happened to packages like
Also known as side-by-side:
http://web.mit.edu/tooltime/presentations/itp/rt.html
There are threads in the archives about this
--
Cambridge Energy Alliance: Save money. Save the planet.
___
On Fri, Aug 14, 2009 at 04:14:12PM -0400, Gary Oberbrunner wrote:
I've seen various references to the forward feature in RT (we're
running 3.8.2 on Ubuntu), but I can't figure out how to forward a
ticket. I don't see a Forward button on any of the screens... any hints?
The link is next to
On Mon, Aug 17, 2009 at 04:16:40PM -0500, Robert Nesius wrote:
Slight correction:
On Mon, Aug 17, 2009 at 12:49 PM, Robert Nesius [1]nes...@gmail.com
wrote:
I'm looking at deploying RT (running over apache2 on GNU/Linux) into an
environment that is
windows-centric, and
On Tue, Aug 18, 2009 at 12:19 PM, Kevin Falcone
falc...@bestpractical.comwrote:
On Mon, Aug 17, 2009 at 04:16:40PM -0500, Robert Nesius wrote:
Slight correction:
On Mon, Aug 17, 2009 at 12:49 PM, Robert Nesius [1]nes...@gmail.com
wrote:
I'm looking at deploying RT (running
Hello everyone,
We have been getting these RT thinks this message may be a bounce
emails, whenever some emails are sent out with a header sample like
below:
From: pf...@blackrock.com
To: r...@blackrock.com
CC: pf...@blackrock.com
Reply-To: r...@blackrock.com, pf...@blackrock.com
Jerrad,
AHA! Thanks. That does explain some things to me.
Kenn
LBNL
On 8/18/2009 9:40 AM, Jerrad Pierce wrote:
--with-foo= are for specifying the (non-standard) locales of RT dependencies.
Extensions like RTx::Calendar or RT::Extension::CommandByMail are plugins.
They are not bundled with
On Tue, Aug 18, 2009 at 12:31:21PM -0500, Robert Nesius wrote:
On Tue, Aug 18, 2009 at 12:19 PM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Mon, Aug 17, 2009 at 04:16:40PM -0500, Robert Nesius wrote:
Slight correction:
On Mon, Aug 17, 2009 at 12:49 PM,
Kevin,
Hey, thanks. This is starting to make some sense to me know. I didn't
see these explanations in the README.
So I can determine what extensions I want by looking at the README for
each Extension. That's kool. No problema.
Thanks again.
Kenn
LBNL
On 8/18/2009 9:44 AM, Kevin Falcone
On Tue, Aug 18, 2009 at 12:50 PM, Kevin Falcone
falc...@bestpractical.comwrote:
Have you looked at RT-Extension-LDAPImport ?
-kevin
I had not found my way to it yet! Now that I read the cpan page, that looks
very much like what I'm looking for.
Thanks so much, Kevin. I'll play with this
I can't seem to find the template/settings that control the output columns
for the spreadsheet for search???
Anyone ???
smime.p7s
Description: S/MIME cryptographic signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Jerrad,
Is the new RTFM 2.4.2 part of the RT 3.8.4 download?
Kenn
LBNL
On 8/18/2009 9:40 AM, Jerrad Pierce wrote:
--with-foo= are for specifying the (non-standard) locales of RT dependencies.
Extensions like RTx::Calendar or RT::Extension::CommandByMail are plugins.
They are not bundled
On Tue, Aug 18, 2009 at 14:06, Joel
Hartshornjhartsh...@seattletimes.com wrote:
I can't seem to find the template/settings that control the output columns
for the spreadsheet for search???
It exports everything; not that hard to remove columns once downloaded.
Otherwise, see the wiki for a patch
No. You download it separately.
Ken
On Tue, Aug 18, 2009 at 11:07:53AM -0700, Ken Crocker wrote:
Jerrad,
Is the new RTFM 2.4.2 part of the RT 3.8.4 download?
Kenn
LBNL
On 8/18/2009 9:40 AM, Jerrad Pierce wrote:
--with-foo= are for specifying the (non-standard) locales of RT
That is what I thought. However, my install is limiting the columns shown.
I only see:
id Queue Subject Status TimeEstimated TimeWorked TimeLeft
PriorityFinalPriority Owner Requestors Cc AdminCc Due
ToldCreated ResolvedLastUpdated
I need
On Tue, Aug 18, 2009 at 14:18, Joel
Hartshornjhartsh...@seattletimes.com wrote:
That is what I thought. However, my install is limiting the columns shown.
I only see:
id Queue Subject Status TimeEstimated TimeWorked TimeLeft
Priority FinalPriority Owner Requestors
Is there a way to insert user's real names into the search spreadsheet?
Nathan Hurt
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jerrad Pierce
Sent: Tuesday, August 18, 2009 2:12 PM
To: Joel Hartshorn
On Tue, Aug 18, 2009 at 14:16, Nathan Hurtnh...@barracuda.com wrote:
Is there a way to insert user's real names into the search spreadsheet?
You have to make a local copy of Results.tsv and add something like:
push(@attrs, map {Requestors-UserMembersObj-First-$_}
qw(RealName HomePhone
I thought one day, someone might find this asset linking script useful. It
takes quoted, comma-separated Names and URI’s and links the URI as a component
of asset with Name.
It’s a butchered version of the asset import script mentioned earlier in the
thread written by Jean-Sebastien Morisset.
Hello,
I am still currently having a problem with RT and replying to an e-mail
generated by RT. Whenever I try to reply to an e-mail (with the proper subject
line flag) sent from RT. It doesn't get updated on the website. Please help.
We are using multiple queues but I only have one queue
Ken,
Jerrad says differently. I did notice that on the download page, there
is a seperate link for the latest RTFM. That made me think the current
downloadable version of 3.8.4 does NOT contain the latest RTFM (2.4.2). ???
Kenn
LBNL
On 8/18/2009 11:14 AM, Kenneth Marshall wrote:
No. You
Jerrad says differently.
I most assuredly did not. I said RT is RT (off list, it being such a
simple Q/A),
implying that everything else is something else.
I did notice that on the download page, there is a
seperate link for the latest RTFM. That made me think the current
downloadable version
I'm using an updated version of
http://wiki.bestpractical.com/view/DivideTicketIntoSubtasks
and consequently have an overwhelming number of tickets in
my TODO queue. I don't have much hope that this can be done
within the confines of TicketSQL, but just in cased I missed it,
is there some way
Hi all,
I am trying to use the RT::Client::REST perl module to interact with a
custom field called group which allows for the selection of multiple
values.
I am having great success in adding a value (even the same value) to
the field but no success in subtracting or removing values from the
Jerrad,
Sorry. Really. I just misunderstood. I hadn't downloaded anything but
RT. So I guess I have a couple more to do. Thanks for the correction.
Kenn
LBNL
On 8/18/2009 12:35 PM, Jerrad Pierce wrote:
Jerrad says differently.
I most assuredly did not. I said RT is RT (off list, it
Hello,
I am considering an installation of RT, however, I am faced with a somewhat
non-standard (or not well publicly documented) use case. The support
systems/queues to be implemented are not intended to be used by just anyone,
but only by paid customers. And while authenticating customers who
No, that would be a cop-out, but would kind of defeat the whole endeavour.
Perhaps I wasn't clear enough - I already have a large number of customers
entitled to e-mail support. And they do have the magic codes. Also, for the
considerable majority of my customerrs, e-mail is more accessible and
On Tue, Aug 18, 2009 at 17:54, Michael Bravomike.br...@gmail.com wrote:
No, that would be a cop-out, but would kind of defeat the whole endeavour.
That's an interesting characterization of free advice that doesn't meet your
changing criteria.
Perhaps I wasn't clear enough - I already have a
Hello Jerrad,
I think it can be implemented in TicketSQL. However, there are no
patches I know about. This is rare feature request. You can always
contact customer development service at best practical solutions :)
On Wed, Aug 19, 2009 at 12:32 AM, Jerrad
RT 3.8.3, Apache 2.2.11, mod_perl 2.0.4, MySQL 5.1.34. Usually using XP/Pro
and Firefox 3.5.1, although happened in Firefox 3.0.x as well.
Just randomly throughout the day, I click on a link for a ticket and I get RT
Error and No ticket specified. I click back on my mouse, and then again on
I've encountered a similar problem when closing and restoring Firefox 3.12,
but the back button alone is enough to get to the right page, so I've never
worried about it..
And yes, = URL-encodes to %3D
___
I'm running RT-3.6.7 on a Gentoo box, and have just successfully upgraded
from 3.4.5.
The issue we are having is with the Query Builder. When you
do a search using the query builder, it works fine and shows the results
page. From here you click on a ticket which takes you to the correct
I had this problem the other day also.
Are you using sendmail on your
RT machine?
If so, you need to allow smrsh to run the mailgate script.
All you need to do is symlink the mailgate script into the directory
where smrsh looks. I don't know for your system, but for Gentoo this
directory
On Tue, 18 Aug 2009 22:14:13 -0400, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
This has nothing to do with the connection being encrypted,
it's a feature of IE. Indeed, under some circumstances Firefox
will give you a similar warning as a dialog. Work-arounds:
* Open the ticket
Why doesn't the results page you see after doing the initial query redirect
to the long URL you get when you click the show results link then?
Because Search Builder does a POST, which is not cacheable, and causes
the browser to resubmit the query.
The link in the menu is created by pulling a
45 matches
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