Re: [rt-users] RT Extension Custom Field for Checkbox

Have you enabled the extension in RT_SiteConfig.pm? Look for/create a line like Set(@Plugins On Sat, Sep 12, 2009 at 1:12 AM, Baskaraganesan Natarajan banat...@hcl.inwrote: Retrying… Hi, I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes custom field extension

Re: [rt-users] RT Extension Custom Field for Checkbox

Thanks much Aaron. It works. Thanks, Baskar N From: gui...@gmail.com [mailto:gui...@gmail.com] On Behalf Of Aaron Guise Sent: Monday, September 14, 2009 4:30 PM To: Baskaraganesan Natarajan Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT

[rt-users] How to allow 2 self service users to see each others tickets

Hi, We have RT 3.8.2 running with external users using the self service interface. However some of those external users are from the same company and would like to be able to see and modify each others tickets. I thought that I could create a group and put them both in it, however that

Re: [rt-users] problem with Attachments table prevents DB dump

In case someone else runs into this error: I fixed the problem by increasing the limits on the MySQL system variables net_write_timeout and max_allowed_packet. Gary Gary Hall wrote: For the past couple of days the mysqldump command that I use to back up my RT database has been failing

[rt-users] How to add more requestor information to At a glance

Is there any easy way to add more information from the User table based on the Requestor? I would like to add the Requestor¹s ³Organization² and ³Real Name². I figure I could probably check for these when the ticket is created and update them to a custom field on the ticket but before I went

[rt-users] Prevent ticket creation when RT is not To: addressee

Hi All, I'd like to prevent ticket creation when an incoming e-mail does not have one of RT's addresses as a To: address. In other words, if a ticket gets to RT only because of a Cc: or Bcc:, I don't want a ticket to be created. The problem this solves for me is I get a lot of spurious

[rt-users] combine 3 userIDs to ONE

Hello, I have a situation where a user has submitted tickets to RT using 3 different emails. When a user submits an RT ticket via email, an un-privileged account is automatically created for that user. We don't have a self-servicing interface. We make the user as privileged user on request

Re: [rt-users] Prevent ticket creation when RT is not To: addressee

The problem this solves for me is I get a lot of spurious tickets created by Reply-All e-mails. I was having the same problem and found this to work well: http://code.google.com/p/rt-references/ ___

[rt-users] [Rt-announce] RT 3.6.9 Released

This release of RT-3.6.9 contains an important security fix. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.6.9.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.6.9.tar.gz.sig SHA1 checksums eaaa3d6d9b9e955ba7c4dc0c9b4eca3d02ad6fef rt-3.6.9.tar.gz

[rt-users] [Rt-announce] RT 3.8.5 Released

This release of RT-3.8.5 contains an important security fix. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.5.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.8.5.tar.gz.sig SHA1 checksums 26854e1a34052a2a922dc0ff533056f782813ea7 rt-3.8.5.tar.gz

Re: [rt-users] combine 3 userIDs to ONE

On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote: Hello, I have a situation where a user has submitted tickets to RT using 3 different emails. When a user submits an RT ticket via email, an un-privileged account is automatically created for that user. We don't have a

Re: [rt-users] combine 3 userIDs to ONE

I think RT-Extension-MergeUsersHistory will do. I am very new to RT. How is this used? I have RT 3.8.2 on linux. Do I have to install something? On Mon, Sep 14, 2009 at 3:57 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote:

[rt-users] Custom Priority Change

Hi, I'm having some issues with trying to write a custom scrip to notify AdminCcs when priority changes are made. I've done research on google, the wiki and forum to no avail. I have a cron job that runs daily to escalate the priority level of a ticket. What I want to do is when a tickets

[rt-users] Problem calling a custom scrip

All, In 3.8.4, I am attempting to set up an approval queue.The idea is that if a Custom Field named Change Control is set to value 'YES then a new ticket will be created to gather the required approval. This is in queue Monitoring. So, in the queue I have a Scrip:

Re: [rt-users] Problem calling a custom scrip

Hi Scott, A couple of quick questions, from the logs it looks like the condition to run your scrip is not being met, what do you have set for the condition of your scrip? and What part of the transaction are you attaching the scrip to? Thanks, Bill G. william.grabo...@theportalgrp.com On Mon,

[rt-users] Permission Denied Error - Ticket creation using mail

Hi, I am trying to get ticket creation thru mail up in a Fedora 10 box. I am using RT 3.8. I am getting the following error in my maillog. I tried using rt-mailgate directly from /usr/sbin/rt-mailgate. But the same result. I am not sure why I get a permission denied error here. Any