Hi,
You either have permissions problems or two perls and server using one
and you testing another.
Are you sure Log/Dispatch.pm is in one of those dirs?
On Thu, Nov 18, 2010 at 3:33 AM, Alex Moran salsi...@gmail.com wrote:
I just installed rt-3.8.8 on Mac OS X Server 10.6.5. Installation went
You're right, we went from 3.3 to 3.8.7. I think 2.4 was the nagios version I
recently upgraded.
There's no proxy. I wouldn't have thought that cookies were being passed
about, the network is identical, it hasn't changed.
All we've changed is the server and version. All this server does is RT
Hello,
I don't know what version you are running. I am running v3.8.7. Once a search
has been performed, at the bottom-right corner of the
results page, on v3.8.7 you have scroll lists and a Generate reports button.
Regards
---
Robert GRASSO System engineer
CEDRAT S.A.
15 Chemin de Malacher
Hey all root/password is not working on a brand new install, the backend is
postgres and it seems to be able to use the db correctly (no warnings or
errors) how can I login?
Hi, Robert.
I really appreciate your answer.
I'm using the version 3.6.7 and the scroll list is available!
Now I'm able to start creating some reports.
Att,
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São
Hi, we are upgrading from 3.9.4 to 3.9.6.
The 'make upgrade' went ok but after the
'/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action upgrade' we get this output:
[r...@rt rt-3.9.6]# /opt/rt3/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action upgrade
Hi,
I'll look into this later today. Suspect that you have custom lifecycles
defined in site config, please share it.
Regards, Ruslan. From phone.
2010 11 18 16:02 пользователь seb...@gmail.com seb...@gmail.com написал:
Hi, we are upgrading from 3.9.4 to 3.9.6.
The 'make upgrade' went ok but
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
Sent: Wednesday, November 17, 2010 4:47 PM
Subject: [rt-users] No permission to create tickets email bounce
Running RT 3.8.8
I have one user within our company who cannot create RT tickets. She
was able
to for years until
On Thu, Nov 18, 2010 at 12:42:43AM -0800, Osnat Shapira wrote:
Hi,
I'm using the CommandByMail extension.
My Content looks as follows:
Priority: 1
CustomField.{Number-Test}: 1
Comment Test
The Priority is updated (and any other non-custom field I'm adding).
The CustomField is not
I don't think I'll have any problem convincing people to upgrade to RT4.0 when
it comes out, since management already seeks to have Date custom fields, but I
was wondering what the ticket lifecycle state engine, mentioned here[1], is.
[1] -
You should check if the user is disabled!
Am 17.11.2010 22:46, schrieb Shannon Adams:
Running RT 3.8.8
I have one user within our company who cannot create RT tickets. She was
able
to for years until recently. I can't tell what changed. All other users can
create tickets fine and
Apologies if this is a FAQ, but I've searched the online documentation
and can't find any reference to it!
For some reason, we can't seem to send out attachments using our
installation of RT. Clicking reply and then adding an attachment seems
to work, and the attachment is stored with the
On 11/18/2010 04:31 AM, vmos wrote:
You're right, we went from 3.3 to 3.8.7. I think 2.4 was the nagios version I
recently upgraded.
There's no proxy. I wouldn't have thought that cookies were being passed
about, the network is identical, it hasn't changed.
All we've changed is the server
Hi Kevin,
These are the logs I'm getting. It includes an example where I used a different
syntax and it displays the errors (And I also get an email back with the
problem).
But with the syntax I wrote before I get no error:
[Thu Nov 18 08:06:35 2010] [info]:
On 18 Nov 2010 11:38, Mark Goodge wrote:
Apologies if this is a FAQ, but I've searched the online documentation
and can't find any reference to it!
For some reason, we can't seem to send out attachments using our
installation of RT. Clicking reply and then adding an attachment seems
to
I have create a queue with some custom fields, all privileged users can
create the ticket in the queue but can not enter values in all the CF's
only a group can modify those CF's.
So I did not give the right 'ModifyCustomField' any one but only the
group that can modify the CF. but still those
Running 3.8.8 on RHEL5.
The error message:
Can't call method ContentAsMIME on an undefined value at
/opt/local/rt/bin/../lib/RT/Transaction_Overlay.pm line 529, line 522.
I was seeing this when users of various privileges attempt to forward a ticket,
and the error only appears if the ticket
Ahmed,
What other rights have you given Privileged users either Globally or in that
Queue?
Kenn
LBNL
On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT)
naweedmohammed.ah...@lexisnexis.com wrote:
I have create a queue with some custom fields, all privileged users can
create
Queue Level rights:
AssignCustomFields
CommentOnTicket
CreateTicket
ModifyCustomField
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeQueue
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
None at global level
Naweed Ahmed
From:
Thanks for responding. Here are the locations of all the Dispatch.pm files
on my server:
/Users/myuser/.cpan/build/Log-Dispatch-2.27-So36hB/lib/Log/Dispatch.pm
/Users/myuser/.cpan/build/Log-Dispatch-2.27-So36hB/blib/lib/Log/Dispatch.pm
/opt/local/lib/perl5/site_perl/5.8.9/Log/Dispatch.pm
You also need to see what is in the @INC of your running RT process.
print join \n, @INC, '';
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnar...@seniorbridge.com
On Thu, Nov 18, 2010 at 03:33:47PM -0500, Josh Narins wrote:
You also need to see what is in the @INC of your running RT process.
print join \n, @INC, '';
That was in the original message
Can't locate Log/Dispatch.pm in @INC (@INC contains:
/opt/rt3/bin/../local/lib
Mohammed,
So you *DID give the right* to See and Modify the Custom Fields for all *
Privileged* at the Queue level. You granted these rights to both all
Privileged users and also to a group. You need to remove those rights from
Privileged for that Queue.
Kenn
LBNL
Kenn
LBNL
On Thu, Nov 18,
On Thu, Nov 18, 2010 at 11:39 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Thu, Nov 18, 2010 at 03:33:47PM -0500, Josh Narins wrote:
You also need to see what is in the @INC of your running RT process.
print join \n, @INC, '';
That was in the original message
Can't locate
On Nov 18, 2010, at 4:26 PM, Ruslan Zakirov wrote:
It's mac_port's perl probably. So install apache and mod_perl/fastcgi
from ports as well and use them.
Deja vu all over again... ;) Everything needs to be from the same package
manager software (or manually built). Gets too confusing
On Thu, Nov 18, 2010 at 04:29:56PM -0500, Vick Khera wrote:
On Nov 18, 2010, at 4:26 PM, Ruslan Zakirov wrote:
It's mac_port's perl probably. So install apache and mod_perl/fastcgi
from ports as well and use them.
Deja vu all over again... ;) Everything needs to be from the same
Hi,
We're running RT 3.8.8 and find that some Traditional Chinese characters are
not being displayed correctly (Simplified Chinese are okay). Has anyone had
this experience and been able to overcome?
Thank you,
Brian
On Thu, Nov 18, 2010 at 02:48:40PM -0800, Brian Thompson wrote:
Hi,
We're running RT 3.8.8 and find that some Traditional Chinese characters
are not being displayed correctly (Simplified Chinese are okay). Has anyone
had this experience and been able to overcome?
RT should be working
It works now. I removed a bunch of packages that were installed with
MacPorts. When I checked for dependencies a bunch were reported missing that
had not been missing before. I installed them through CPAN and now RT
loads.
On Thu, Nov 18, 2010 at 12:33 PM, Josh Narins
Hi RT Users,
today i figured out on a fresh RT 3.8.8 installation, that a group with only
ShowConfigTab Right granted globally is able to see all users without having
the right AdminUsers. All other Options like Groups/Queues/CF's are not display
any information, only the Admin/Users is listing
30 matches
Mail list logo
