Someone out there ?
best regards john s.
--
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On Tue, Apr 12, 2011 at 8:11 PM, Kevin Falcone
falc...@bestpractical.com wrote:
[snip]
Since you mention RTIR, it is worth mentioning that depending on what
ticket you resolved, there are scripts to manage Status and
relationships between tickets and it may affect where the message was
Greetings all,
I have been searching through the RT extensions and through various Google
resources and have yet to find a reporting add-on for RT that suits my needs.
May I ask someone to point me in the right direction? Here's what I would like
to do:
I need to export a report from RT
On Tue, Apr 12, 2011 at 06:06:13PM -0400, Paul Fincher wrote:
I have been looking into using the FriendlyToLine option. Is there a
way to add the
Ticket Queue Name on the line? For example I'd like to see something like
the following where
Support-Queue is the Queue name:
On Wed, Apr 13, 2011 at 07:11:51AM +0200, Bart wrote:
Hi,
I'm fairly new to RT so theres probably allot that I still need to learn
(have to RT book
^_^).
@Matt, thanks for the insight. That might be something that we'll have to
create as well.
@Ruslan. The extra information
On Wed, Apr 13, 2011 at 10:06:06AM +0100, Colin wrote:
On Tue, Apr 12, 2011 at 8:11 PM, Kevin Falcone
falc...@bestpractical.com wrote:
[snip]
Since you mention RTIR, it is worth mentioning that depending on what
ticket you resolved, there are scripts to manage Status and
relationships
On Mon, Apr 11, 2011 at 11:22:19AM -0600, Eli Guzman wrote:
I think I see where you are going, maybe the permissions under the:
_/autohandler,
_/Elements/Header
directories could be incorrect?
This is unlikely to be a problem, or nothing would run, but you should
check it anyway.
On
Hi Jhon,
Based on the Rt_SiteConfig piece you sent, there is a missing variable
setting in your configuration.
You put this:
Set($AutoCreateNonExternalUsers, 0);
'My_LDAP' = { ## GENERIC
.
It should be like this:
Set($ExternalSettings, { #
On Wed, Apr 13, 2011 at 2:46 PM, Kevin Falcone
falc...@bestpractical.com wrote:
Sounds like you want to start with lib/RT/IR/DocIndex.pod and read
through to the Resolving an Incident section
I've read through it and I've resolved Incidents with the Update
Status Type set to Comments or
Ok, this might be a stopid question. But I'm going to ask anyway.
Is there an easy way for me to edit the text of things already in a
ticket?
For example, say I have a ticket and I add some comments (not sent to
the requestor) and I have a typo. Is there a way I can go in and
correct
Paul,
We just put that info into all of our templates.
Kenn
LBNL
On Tue, Apr 12, 2011 at 3:06 PM, Paul Fincher pfinc...@ghs.com wrote:
Hi All,
I have been looking into using the FriendlyToLine option. Is there a
way to add the Ticket Queue Name on the line? For example I'd like to
On Wed, Apr 13, 2011 at 10:07:51AM -0500, Chris Barnes wrote:
Ok, this might be a stopid question. But I'm going to ask anyway.
Is there an easy way for me to edit the text of things already in a ticket?
For example, say I have a ticket and I add some comments (not sent to the
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone Sent: Wednesday, April 13, 2011 7:50 AM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users]
RT::Authen::ExternalAuth, Possible Configuration
Le Wednesday 13 April 2011 17:07:51, Chris Barnes a écrit :
Ok, this might be a stopid question. But I'm going to ask anyway.
Is there an easy way for me to edit the text of things already in a
ticket?
For example, say I have a ticket and I add some comments (not sent to
the
Hi All -
Not sure if the subject really explains what I am looking to do.
We want to be able to have custom fields that a user would fill out when
submitting a ticket, but then have a separate section of other custom fields
reserved as For Office Use Only.
I was thinking of trying to customize
On Wed, Apr 13, 2011 at 01:43:01PM -0500, Max McGrath wrote:
Hi All -
Not sure if the subject really explains what I am looking to do.
We want to be able to have custom fields that a user would fill out when
submitting a ticket,
but then have a separate section of other custom
Using RT 3.8.9 and Perl 5.8.8 on Solaris 10 x86.
I just finished installing through an upgrade. In the Preferences Section in
the Settings Tab, there is no save button and just an error at the bottom of
the page.
Can't locate I18N/LangTags/Detect.pm in @INC (@INC contains:
I've talking to our IT folks about running RT for work order tracking.
They're not opposed to a linux box per se, but currently they're 100% MS
Windows. At least one of their folks has linux experience.
Can anyone offer any insight into integrating an RT installation into an
MS shop?
--Yan
Kevin -
Thank God for mailing lists! This is a much simpler solution than what I
was thinking of...
However, I've gone to Configuration -- Custom Fields -- MyCF -- Group
Rights and have given ModifyCustomField and SeeCustomField only to the group
that our staff are members of.
I login to RT as
On 04/13/2011 02:56 PM, Yan Seiner wrote:
I've talking to our IT folks about running RT for work order tracking.
They're not opposed to a linux box per se, but currently they're 100% MS
Windows. At least one of their folks has linux experience.
Can anyone offer any insight into integrating
On Wed, April 13, 2011 12:29 pm, Thomas Sibley wrote:
On 04/13/2011 02:56 PM, Yan Seiner wrote:
I've talking to our IT folks about running RT for work order tracking.
They're not opposed to a linux box per se, but currently they're 100% MS
Windows. At least one of their folks has linux
Max,
You can set rights for Custom Fields either by group/*regardless of
Queue*OR by group
*within a specific Queue*. We have some CF's that I update within scrips and
I don't let ANYONE SEE or Modify them (except me as the superuser). I have
some CF's that are only seen/modified by user-defined
Thanks Kenn -
I actually just figured this out 2 minutes before you sent this.
I had given groups ModifyCustomField and SeeCustomField at the Queue level.
I had to revoke it there and manage them at the CF level.
Thanks guys!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage
I currently have RT setup on linux in a mostly windows environment. I
authenticate against AD and use fetchmail to pull from exchange and postfix
relays to exchange.
From: rt-users-boun...@lists.bestpractical.com
On Mon, Apr 11, 2011 at 11:33 AM, Todd Chapman t...@chaka.net wrote:
Dustin,
I'll have to review the REST interface. No updates were made to it in
the 2.0 release. My guess would be that it is currently lacking.
The best place to discuss Asset Tracker is on the at-users mailing
list:
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