Dears,
When I create ticket with Microsoft IE 10, I can't fill in content. I am using
RT 4.0.10.
Do you meet same problem? Is there any suggestion to solve this problem?
Sincerely yours,
Oscar Liu
Information in this email and any attachments is confidential and
intended solely for the use of
On 27 March 2013 01:38, Sergio Mesquita sergio.mesqui...@gmail.com wrote:
Dear Sirs!
Can you help me in one question.
I try to configure send email to an account, so this can create
automaticaly ticket on RT.
I have exchange, where I have my account and postfix on RT System.
I can create
Hi,
We are using Request Tracker 4.07 with an external SAML authentication
solution. As a result, our user's unique username is replaced by something
inhuman like 131145...@sub.something.com.
When a user updates a ticket (e.g. reply) the default messagebox shows
something like:
On Wed Mar
I am still pretty new to RT trying to figure out how to do things. I
want to have a custom field for requesting access. I would like this to be
a multi select field filled with options from a table. I would like to
have table that is essentially:
System | ResponsibleParty
where the
Y copy the RT_Congig.pm from version 4.0.10, to the RT_SiteConfig.pm. And I
put again all the configuration from my old 4.0.5 RT_SiteConfig.
Now all works fine.
Thanks.
2013/3/26 Juanjo juanji...@gmail.com
Thanks i will check it and share the results.
Thanks
El 26/03/2013 16:58, Kevin
On Wed, Mar 27, 2013 at 7:46 PM, Juanjo juanji...@gmail.com wrote:
Y copy the RT_Congig.pm from version 4.0.10, to the RT_SiteConfig.pm. And I
put again all the configuration from my old 4.0.5 RT_SiteConfig.
This is exact reason why we don't recommend to copy whole RT config
into site config.
On Wed, Mar 27, 2013 at 6:59 PM, Kevin Holleran
holleran.ke...@gmail.com wrote:
I am still pretty new to RT trying to figure out how to do things. I want
to have a custom field for requesting access. I would like this to be a
multi select field filled with options from a table. I would like
RT Version: 3.6.5
Hi,
I am trying to make the Starts date field updatable using a hyperlink
like the Last Content field to set the time value to now, this is in the
default Ticket Display screen Display.html.
I have updated the rt3/share/html/Ticket/Elements/ShowDates file to
include
On Wed, Mar 27, 2013 at 6:01 PM, Marit Hoen marit.h...@hotmail.com wrote:
Hi,
We are using Request Tracker 4.07 with an external SAML authentication
solution. As a result, our user's unique username is replaced by something
inhuman like 131145...@sub.something.com.
When a user updates a
Hi,
IE10 was brought up recently in very similar context. I think you have
to disable compatibility mode in IE for rich text editor to work. I
think RT 4.0.11rc1 does it for you (tells IE to avoid compat mode).
On Wed, Mar 27, 2013 at 10:46 AM, Liu, Oscar (Shenzhen)
oscar@sgs.com wrote:
On Wed, Mar 27, 2013 at 11:54 AM, Ruslan Zakirov r...@bestpractical.comwrote:
On Wed, Mar 27, 2013 at 6:59 PM, Kevin Holleran
holleran.ke...@gmail.com wrote:
I am still pretty new to RT trying to figure out how to do things. I
want
to have a custom field for requesting access. I would
On Tue, Mar 26, 2013 at 10:52 PM, Mark Komarinski
mark_komarin...@hms.harvard.edu wrote:
On 03/26/2013 02:33 PM, k...@rice.edu wrote:
I think the REST interface can do what you want:
http://requesttracker.wikia.com/wiki/REST
ticket/#/history?format=l looks like it might do what I need.
On 03/27/2013 10:14 AM, Kevin Holleran wrote:
Great! Thanks! So I would just add a module into RT_SiteConfig
CustomFieldValueSources that module would handle the querying of the
table for systems i want to populate the custom field with. Then, in my
scrip, I would query the table again
On 03/27/2013 07:01 AM, Marit Hoen wrote:
We are using Request Tracker 4.07 with an external SAML authentication
solution. As a result, our user's unique username is replaced by
something inhuman like 131145...@sub.something.com.
The ideal solution, of course, is fixing the SAML auth solution
On Tue, Mar 26, 2013 at 10:42 PM, Kevin Holleran
holleran.ke...@gmail.com wrote:
Perhaps I will make the group just an AdminCC. I do not necessarily want
everyone in the group to have elevated privileges on the queue (which I
think i can manage) or to receive a message/notification on every
RT-Users,
We're running 4.0.10 and use rt-mailgate. Our end-users don't use the
web-based interface to RT and rely on e-mail to respond/reply to tickets.
However, we're finding that users are more frequently using multiple e-mail
addresses. On occasion they'll respond to an RT-generated e-mail
On 03/27/2013 11:15 AM, Ruslan Zakirov wrote:
As you guessed using Cc/AdminCcs roles on queues changes who recieves
notifications. I recall code that allows you to set up scrip to notify
ticket Ccs, but don't notify ticket's queue Ccs. However, I can not
find it in our repo.
On Mon, Mar 25, 2013 at 12:10 PM, Asif Iqbal vad...@gmail.com wrote:
I am getting the following error for a user tim.gra...@example.com who
is trying to
create a ticket in the help queue. 'Everyone' already has the right
to 'CreateTicket'
for years. It is being triggered by the
Hi,
You can not set group as owner of a ticket.
On Tue, Mar 26, 2013 at 9:29 PM, Kevin Holleran
holleran.ke...@gmail.com wrote:
Good afternoon,
I want to assign a ticket to a group. Do I need to do this with AdminCC or
can I do it by setting the owner in the ticket object?
my
On Tue, Feb 26, 2013 at 6:07 PM, Thomas Simmons twsn...@gmail.com wrote:
On Fri, Feb 22, 2013 at 3:36 PM, Thomas Simmons twsn...@gmail.com wrote:
On Thu, Feb 21, 2013 at 1:58 PM, Thomas Sibley t...@bestpractical.com
wrote:
On 02/21/2013 09:07 AM, Thomas Simmons wrote:
Hello,
Just wanted
Hi,
One option that works and can be used is MergeUsers extension. You
create multiple accounts and merge them together.
On Wed, Mar 27, 2013 at 10:29 PM, RT r...@ragweed.net wrote:
RT-Users,
We're running 4.0.10 and use rt-mailgate. Our end-users don't use the
web-based interface to RT and
Hi ,
I prefer to use IE 9 mode. Thank you!
--quote
start--
IE10: Unable to load rich text editor in gmail
Open IE under the desktop. F12. Drop the browser and document mode back to
IE9. Issue isn't
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