[rt-users] GPG encryption using an alternate key

believe RT (3.8.7) allows it (using, for encryption, a key which does not contain the recipient's email address): can anybody confirm ? Is there any way I can implement that with RT ? Best regards --- Robert GRASSO - System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN

[rt-users] ticket keyboard shortcut

- with keystrokes possibly ? I did not find anything straightforward in the Wiki : did I fail to find the information ? Best regards --- Robert GRASSO - System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30

Re: [rt-users] RT under Windows

with my Windows sysadmin (no pretty and Windows-as-usual GUI), especially if we consider possible stressfull emergency situations, when one must work quickly and without errors ... --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE

Re: [rt-users] How to generate reports on RT?

Hello, I don't know what version you are running. I am running v3.8.7. Once a search has been performed, at the bottom-right corner of the results page, on v3.8.7 you have scroll lists and a Generate reports button. Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher

Re: [rt-users] Why I am recommending 3.6 over 3.8 to my boss

been painful the first time, now I am warned and it does not cost anything more on upgrades. Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra

Re: [rt-users] RT plugin

Hi, You may have a look to http://wiki.bestpractical.com/view/Customizing in order to customize RT cleanly. You will find much valuable informations in this Wiki. the mailing-list archive is pretty interesting too : http://www.gossamer-threads.com/lists/rt/users/ Regards --- Robert GRASSO

Re: [rt-users] Install on CentOS, best current instructions

... --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Warning - perl idiot here

--- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : rt-users-boun

Re: [rt-users] Redirection from HTTPS to HTTP

https;#72162 Hope this can help --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : rt

Re: [rt-users] Rt 3.8.7 ... main page is blank

Hello, If you suspect a perl package issue, you may monitor the make testdeps output ? And fix the flaws if you see any ? Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38

Re: [rt-users] Upgrade 3.2.2 to 3.8.7

once you have untarred the RT 3.8.7 transport archive, in the resulting rt-3.8.7 directory, you should read the UPGRADING and UPGRADING.mysql documents : they contains the answers to all your questions (they guided me successfully for my own upgrade) --- Robert GRASSO – System engineer CEDRAT

Re: [rt-users] How to customize RT's FCKeditor?

Hello, I changed values here : /opt/rt3/share/html/NoAuth/RichText/FCKeditor/fckconfig.js I guess I found some doc here FCKeditor 2.x/Developers Guide - CKSource Docs http://docs.cksource.com/FCKeditor_2.x/Developers_Guide Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15

[rt-users] RT 3.8.7 : enabling the FCKeditor prevents sending 'text/plain' attachments

originally called for help on this topic, asked that she disable her FCKeditor, asked her to send again the original file, and HERE the test recipient received it. Can anybody reproduce this behaviour ? Is it a bug ? Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher

Re: [rt-users] RT 3.8.7 : text/plain attachements not sent

--- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : Kenneth Crocker [mailto:kfcroc

[rt-users] RT 3.8.7 : text/plain attachements not sent

version. As I don't see ANYTHING in RT's log nor in httpd.log (log level already set to 'debug'), I can't even guess what is happening and what to look for - I don't have a clue. Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex

Re: [rt-users] WYSIWYG composer height not considered ?

? On Fri, Jan 29, 2010 at 06:02:34PM +0100, Robert Grasso wrote: I am setting up RT 3.8.7 on CentOS 5.4. It works correctly so far. There seems to be a small problem : if I enable the FCKeditor, and if I change the WYSIWYG composer height in some user preferences, this customized height does

[rt-users] WYSIWYG composer height not considered ?

the value in RT_SiteConfig.pm to change the editor height : does anybody have a hint or a fix about that ? Best regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30

[rt-users] ical feed in clear text

compliant with yum upgrades, and installed the remainings with make fixdeps. Obviously, make fixdeps is now happy. Anybody has some clue ? --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4

RE: [rt-users] Vacation messages - how to keep out of RT?

Depending on your configuration, you could setup procmail rules. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL

RE: [rt-users] RT 4 (and online text-processing)

it (not immediately) and I will keep you informed. Kind regards -- .-. Robert GRASSO - CEDRAT S.A. /v\ 15, Chemin de Malacher - ZIRST - 38246 MEYLAN Cedex - FRANCE // \\ Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 /( )\ mailto:[EMAIL PROTECTED] ^^-^^ UNIX was not designed to stop you from

RE: [rt-users] RT 4 [Draft tickets]

Hello Steven, very nice workaround ! until we get a pure Ajax online editor (!) I am going to test this trick - this might interest some people here. As I did not test these text areas before, I did not guess there was a Save button ! Thanks a lot ! --- Robert GRASSO System Engineer CEDRAT 15

RE: [rt-users] RT 4

by many people rely on extensions - this is definitely not acceptable. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL

RE: [rt-users] RT 4 (and online text-processing)

for a simple online Save draft ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL

RE: [rt-users] RT 4

. Not for me : I can bear workarounds - I am using workarounds all day long; but I am asking improvements for my support staff : they do need them. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90

RE: [rt-users] RT 4

to write their email into MS-Outlook, save it regularly with Ctrl-S, and when they are satisfied they copy it into the ticket and send it - but this is not a very satisfying workaround --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33

RE: [rt-users] RT 4

that it's implemented in the software you are using, without having to setup some workaround yourself ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED

RE: [rt-users] rt3.4 statistics graphs not visible or displaying

v3.6.1 and performed my corrections in this version. Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED

RE: [rt-users] question about google apps

/support/bin/answer.py?answer=13276 just don't consider all the Outlook stuff, but this article supplies the Gmail servers : smtp.gmail.com pop.gmail.com I did not try this configuration for RT, but on my opinion it should work without much hassle --- Robert GRASSO System Engineer CEDRAT 15

RE: [rt-users] RT 4

and improving our QA. Best regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto

[rt-users] currently connected users list

Hello, I am running RT 3.6.1 on CentOS 4.4. From time to time, I may need to contact each of our users logged on the Web interface - for maintenance reasons. Is there a command allowing to list every currently logged user ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de

[rt-users] rt 3.6.1 : apache load sometimes climbs to 100%

clues ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED

RE: [rt-users] rt 3.6.1 : apache load sometimes climbs to 100% : it's RT fault ?

tuning nor my configuration. Do you RT developers were aware of this weakness ? Do you plan to solve it ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED

[rt-users] rt 3.4.5 : apache load sometimes climbs to 100%

StatusTerseSizeMainSummary On PerlSetVar StatusLexInfo On /Location /IfDefine /VirtualHost --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service

[rt-users] upgrading from RT 2 to RT 3.4.5

the directory /etc/rt/upgrade, on top of rt2-to-rt3 ? Or will I scramble the database if I go this way ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED

RE: [rt-users] failure restoring backup

stopped and restarted the mysql server, and suddenly RT3 was available ! Ticket closed ;-) --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service

[rt-users] failure restoring backup

# #set-variable = have_compress=YES [mysql.server] user=mysql basedir=/var/lib [mysqld_safe] err-log=/var/log/mysqld.log pid-file=/var/run/mysqld/mysqld.pid - Can anybody help ? Best regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de

RE: [rt-users] failure restoring backup

Ah, solved the Innodb checkpoint error, increasing the innodb log file size to 200 MB fixed the problem I still have the rt_user issue ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16

RE: [rt-users] Calendar Widget in RT 3.4.5

closed ;-) --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web