Re: [rt-users] RT 3.6.4 MYSQL Backup

2008 Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup Under xampp the is also a my.ini i think. Von: andrew fay An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Gesendet: Wed Jul 30 16:46:44 2008 Betreff: RE

Re: [rt-users] RT 3.6.4 MYSQL Backup

Under xampp the is also a my.ini i think. Von: andrew fay An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Gesendet: Wed Jul 30 16:46:44 2008 Betreff: RE: AW: Re: [rt-users] RT 3.6.4 MYSQL Backup Hi

Re: [rt-users] custom form for create ticket in a queue

Yes, we do, whats exactly your problem? Tob Von: [EMAIL PROTECTED] An: rt-users@lists.bestpractical.com Gesendet: Tue Jul 29 18:23:17 2008 Betreff: [rt-users] custom form for create ticket in a queue Has anyone used a form for creating a ticket in a particul

Re: [rt-users] RT 3.6.4 MYSQL Backup

: Drew Barnes <[EMAIL PROTECTED]> An: Ham MI-ID, Torsten Brumm Cc: [EMAIL PROTECTED] <[EMAIL PROTECTED]>; rt-users@lists.bestpractical.com Gesendet: Wed Jul 30 16:35:44 2008 Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup I was thinking that it might be the max_allowed_packet option my.c

Re: [rt-users] RT 3.6.4 MYSQL Backup

Hi fay, I'm not sure about the error, but if you can't restore the attachments table correctly, then your rt install will be broken, rt stores not only the things we know as attachment like .doc or .xls, he also stores each mail text etc there. A broken table is not good in this way ;-) Can you

Re: [rt-users] Help with CLI

You can set the password and user settings as a shell variable or a .rtrc file, look at the wiki, it is explained good. More answers tomorrow, it's midnight here ;-) Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (St

Re: [rt-users] Help with CLI

We are using it heavily What kind of infos you need? Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Si

Re: [rt-users] Disabling Password Fields and making others readonly

Have you restarted apache and cleaned the mason cache? Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz

Re: [rt-users] The RT Book

Hmm, it's slighly outdated (moist examples are from 3.4x) but they are running mostly also under actual versions. Go and buy it, it is cool! ;-) Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,

Re: [rt-users] Getting RT-Extension-ResetPassword Module

ner Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]>

Re: [rt-users] Getting RT-Extension-ResetPassword Module

rets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.be

Re: [rt-users] RIP tickets

port: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestprac

Re: [rt-users] race condition with scrips updating db?

Hi Chris, Hopefully you got a answer to your request already, if not try the following: 1. create a tiny scrip in which only wait for some seconds? 2. i'm not 100% sure, but try to set both scrip at the Stage to Transaction Batch Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Ge

Re: [rt-users] Contact Management / Address book Plugin for RT3

No...! :-( Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928

Re: [rt-users] RT Asset Tracker?

We use it in production, its working really good. hopefully Todd will spent more time on this project in the future. So, we use it in production without any problems. Torsten 2008/4/24 Natxo Asenjo <[EMAIL PROTECTED]>: > On Thu, Apr 24, 2008 at 6:34 PM, Torsten Brumm > <[

Re: [rt-users] RT Asset Tracker?

it works under rt 3.6.5 like a charm ;-) 2008/4/24 Jean-Sebastien Morisset <[EMAIL PROTECTED]>: > Thanks! > > I see AT is for RT v3.4... Anyone know if it'll work with RT v3.6.6? > > js. > > On Thu, Apr 24, 2008 at 04:58:15PM +0200, Torsten Brumm wrote: > >

Re: [rt-users] RT Asset Tracker?

RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] New install (second chance)

fax.com > > Refer your friends and colleagues to MyFax! > Click here for more information.<http://www.myfax.com/referral_program.asp> > > [image: www.MyFax.com] <http://www.myfax.com> > > > -- > > *From:* Torsten Brumm [mailto:

Re: [rt-users] New install (second chance)

//opt/rt3/var/session_data > >> > >> chown -R apache //opt/rt3/var/mason_data \ > >> > >> //opt/rt3/var/session_data > >> > >> chgrp -R apache //opt/rt3/var/mason_data \ > >> > >>

Re: [rt-users] New install (second chance)

Lamp? Is a linux apache mysql and php correct? Why you don't use the ones from your distro? Btw, i don't think you need to recompile or reinstall all the modules, only the ones for apache?!? Do you have some more infos about your installation? Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsle

Re: [rt-users] How can customer (requester) set the priority oftickets.

Be carefull to grant modifyticket to a external. They can do too much with the ticket. What about the idea to define some keywords with the customer and pars the mails from the customer for this and set the prio by a script? I think i saw something like this at the wiki. Torsten Kühne + Nage

Re: [rt-users] [ERROR] Request-URI Too Large

--- From: Gene LeDuc <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: rt Users Sent: Thu Apr 03 19:07:28 2008 Subject: Re: [rt-users] [ERROR] Request-URI Too Large Oops, now I see why the user list needs to be passed to the handler (results of a search may not contain _all_ users). A

[rt-users] [ERROR] Request-URI Too Large

Hi RT Users, Just tried to export my users (Configuration -> Users -> Download as TAB delimited File) and got this error: Request-URI Too Large The requested URL's length exceeds the capacity limit for this server. Any idea how to fix this? Is this a error from RT (why the URL is so long) or

Re: [rt-users] 500 Internal Server Error

At the beginning of the logfile, you must have some more detailed information, try restart and check for permission problems! Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christia

Re: [rt-users] Quicksearch - But not for Queues, for Users

n, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -Ursprüngliche Nachricht- Von: Peterson, Erik [mailto:[EMAIL PROTECTED] Gesendet: Donnerstag, 27. März 2008 14:13 An

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

Hi Jesse, Kenneth and Todd, I agree with all of you, the menu at the top is good for 4:3 screen, but for 16:10 screens, a menu at the left/right hand will be much better. Jesse: What about the idea to check per js what kind of display the users uses and then choose the correct css for RT? I me

[rt-users] Quicksearch - But not for Queues, for Users

HI RT Users, I'm looking for a way to create something similar like the quicksearch for queues but for users in this case. I need as result an overview of all users that can own a ticket in a queues and then a list like the quicksearch with the number of tickets per user. Has anyone done this a

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

OK, my two cents... 1. The new Design looks brilliant, but like all previous version, the font are much too big, i'm not blind, and i think the hughe fonts are really not neccessary?!? Btw, we can hopefully easily change the CSS for this ;-) 2. The menu at the right hand is perfekt, i never lik

Re: [rt-users] Scrip question and how to debug?

You compare owner-id with nobody string?!? Nobody id is 10 compare owner id with nobody id could work. Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollese

Re: [rt-users] RT 3.6.4 poor query performance

üngliche Nachricht- Von: Mathew [mailto:[EMAIL PROTECTED] Gesendet: Montag, 17. März 2008 12:20 An: Ham MI-ID, Torsten Brumm Cc: Richard Ellis; rt-users@lists.bestpractical.com Betreff: Re: AW: [rt-users] RT 3.6.4 poor query performance You shouldn't have had to write a patch to fix the imme

Re: [rt-users] RT 3.6.4 poor query performance

Hi Mathew, Richard, I tried also this weekend to upgrade to 3.6.6 and gave it up yesterday evening (rolled back to 3.6.5). To your Problem: If you open the Search Builder menu, it takes a long time to build the page.?!? Have a loko into the owner dropdown menu. Did you find there more people as

[rt-users] What is the advantage of: CSS::Squish

Hi RT Developer, Can anybody tell me the advantage of CSS::Squish Module? From the Readme of this perl module i found that it parses the main.css (for rt in this case) and creates a "large" css with all "sub css" loaded from main.css. What is the main advantage to do this? How will this work to

Re: [rt-users] RT at a Glance - show tickets I've requested?

Hi Chris, Laura, Many weeks ago i found this piece of code (think it's from Steven Turner). __ <&| /Widgets/TitleBox, title => $title &> <& /Elements/TicketList, Title => $title, Format => @Format, Query => $Query,

Re: [rt-users] Can I completely remove reminders from RT?

Hi Igrella, Sure, i've done this yesterday. 1. remove the reminders from your RT_SiteConfig.pm Set($HomepageComponents, [qw(... 2. Remove the Element from /Elements/MyReminder 3. Change the /Tickets/Elements/Tabs Remove: _F => { title => loc('Reminders'), path => "Ticke

[rt-users] Ticket Tabs

Hi RT Gurus, hopefully a simple question. I'm trying to change the Ticket Tabs File, i would like to change the History Link from opening inside the normal RT window to open in a new window, like a "real" print preview. Found this part at /ticket/elements/tabs: _Ab => { title => loc('Hi

Re: [rt-users] SOT: high performance web cache for RT

Hi sven, Did you have any test results? I'm with joe, a caching proxy wont help, but i'm not a proxy pro ;-) Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens W

Re: [rt-users] Possible to extract 'To:' mail field?

Try extractcustomfield values extension, it supports also to parse the mail header. Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sit

Re: [rt-users] Disappearing Transactions

Hi mathew, I remember some months ago a threat with the same problem, jesse suggested something with the text::quoted perl modul so far i can remember. Look through the archiv for text::quoted and i think it will fix your problem. Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Ge

Re: [rt-users] Monitor disc space on RT/SQL database

Try nagios, there are several plugins for mysql, this could help. Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Register

Re: [rt-users] Can RT replace Remedy?

cing slow performance in our environment although we > have a fairly fast db-server and rt-server. > > /Johan > > > On 2/14/08 8:01 AM, "Torsten Brumm" <[EMAIL PROTECTED]> wrote: > > Hi James, > we run RT in a huge environment (30.000 active Users, round abo

Re: [rt-users] Can RT replace Remedy?

ot all the data would be applicable, but I would want to import the old > data. I'm assuming I can do that somehow. Haven't searched for that > specifically yet. > > Lastly, how scalable is RT? I guess I could find some blurbs on the site > somewhere about it as well, but

Re: [rt-users] Scripts to create a queue,groups and users

> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Scripts to create a queue,groups and users

sers > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.tor

Re: [rt-users] Scripts to create a queue,groups and users

> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Re

Re: [rt-users] RT 3.6.5 - quick search shows resolved tickets, seems wrong

Hi Dan, Go to share/html/Elements and pick up Quicksearch change it to this: <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", titleright => loc("Edit"), titleright_href => $RT::WebPath.'/Prefs/Quicksearch.html' &> <& /Elements/QueueSummary, cache => 'quick_search_queues

Re: [rt-users] Mandatory/Required custom field

ode, it > merely adds attachments to the ticket on the DataBase, not modify the > ticket record content. However, resolve probably "should" check to be > sure the CF has data. > > > Kenn > LBNL > > On 2/1/2008 11:29 AM, Torsten Brumm wrote: > > Hi Kenneth

Re: [rt-users] Mandatory/Required custom field

t;ticket > transaction" CF for that. Have you looked inth that? > > > Kenn > LBNL > > On 2/1/2008 11:19 AM, Torsten Brumm wrote: > > Hi Thierry, RT Users, > > today i played around a lot with the CF Type Select One Value set to > > mandatory. The Result lo

Re: [rt-users] Mandatory/Required custom field

; Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de _

Re: [rt-users] Mandatory/Required custom field

Hi Thierry, Did you got any response to this problem? I stepped into the same today Torsten > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), > Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark > Reinhardt (Stellv.), Jens Wollesen, Rainer

Re: [rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies

g > Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -Ursprüngliche Nachricht- > Von: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Gesendet: Mittwoch, 30. Januar 2008 21:07 > An: Ham MI-ID, Torsten Brumm > Cc: rt-users@lists.bestpractical.com > Betreff: Re: AW: Re: [rt-user

Re: [rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies

Hi kenneth, How does your query look like? I tried it several days with a good query?!? Thanks Torsten -Original Message- From: Kenneth Crocker <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: RT Users Sent: Wed Jan 30 18:51:00 2008 Subject: Re: [rt-users] Question about

[rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies

Hi RT Users, I'm working on a very special problem at this moment for our Software Devel Department. Let me shortly explain my problem and my Idea to help our internal departments. We have a internal structure like this: Business Unit <-> System Analyst <-> Developer Normally the BU opens a tr

AW: AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

cht- > Von: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Gesendet: Mittwoch, 23. Januar 2008 19:09 > An: Ham MI-ID, Torsten Brumm > Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com > Betreff: Re: AW: [rt-users] Simple Question: CustomField of > Type SelectOneValue /How to ge

AW: [rt-users] Searches.... and CurrentUser

-- > Von: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Im Auftrag > von Emmanuel Lacour > Gesendet: Dienstag, 22. Januar 2008 09:45 > An: rt-users@lists.bestpractical.com > Betreff: Re: [rt-users] Searches and CurrentUser > > On Tue, Jan 22, 2008 at 09:22:32AM +0100, Ham MI-ID,

[rt-users] Searches.... and CurrentUser

Hi RT List, I remember some weeks ago a bigger threat regarding searches with CurrentUser inside. Today i tried to create a global SavedSearch like this: AdminCc.Name = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open' ) I copied this from My Tickets: Owner = '__CurrentUser__' AND ( S

AW: [rt-users] How to get CurrentUser from a scrip written to a CF?

de Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg > Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Im Auftrag von Ruslan Zakirov > Gesendet: Montag, 21. Januar 2008 20:16 >

[rt-users] How to get CurrentUser from a scrip written to a CF?

Hi RT Users, Another small problem. I'm trying to write down the CurrentUser Information acting on a ticket to a CF. I tried this code: my $queue = $ticket->QueueObj; my $actualuser = $session{CurrentUser}->Name; $self->TicketObj->AddCustomFieldValue(Field => 'Assigned_by_SA', Value => $acutalus

AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

---Ursprüngliche Nachricht- > Von: Emmanuel Lacour [mailto:[EMAIL PROTECTED] > Gesendet: Montag, 21. Januar 2008 16:23 > An: Ham MI-ID, Torsten Brumm > Cc: rt-users@lists.bestpractical.com > Betreff: Re: [rt-users] Simple Question: CustomField of Type > SelectOneValue /How

AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

Lacour [mailto:[EMAIL PROTECTED] > Gesendet: Montag, 21. Januar 2008 15:31 > An: Ham MI-ID, Torsten Brumm > Cc: rt-users@lists.bestpractical.com > Betreff: Re: [rt-users] Simple Question: CustomField of Type > SelectOneValue /How to get the Description from a Scrip/Template? > &g

AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

ue /How to get the Description from a Scrip/Template? > > On Mon, Jan 21, 2008 at 02:38:01PM +0100, Ham MI-ID, Torsten > Brumm wrote: > > Hi RT Users, > > Just a simple questions (hopefully). Inside a scrip i can > get the CF > > Value with: $Ticket->FirstCustomFiel

[rt-users] Simple Question: CustomField of Type SelectOneValue / How to get the Description from a Scrip/Template?

Hi RT Users, Just a simple questions (hopefully). Inside a scrip i can get the CF Value with: $Ticket->FirstCustomFieldValue('CFNAME'). If i need to the the corresponding Description to this value, can i get this with: $Ticket->FirstCustomFieldValue('CFNAME')->Description ?!? Small Background to t

Re: AW: [rt-users] RT 3.6.5 / Problems with MyDay.html

, > > > I have tested it and run some queries and the data seemed fine to > me. > We don't use it, per se, but I try to test everything before putting it > into production. > > > Kenn > LBNL > > On 1/14/2008 2:45 AM, Ham MI-ID, Torsten Brumm wrote: >

AW: [rt-users] RT 3.6.5 / Problems with MyDay.html

chricht- > Von: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Im Auftrag > von Ham MI-ID, Torsten Brumm > Gesendet: Donnerstag, 27. Dezember 2007 16:06 > An: Jesse Vincent > Cc: rt Users > Betreff: [rt-users] RT 3.6.5 / Problems with MyDay.html > > Hi RT Users, Jes

[rt-users] RT 3.6.5 / Problems with MyDay.html

Hi RT Users, Jesse, Today i started to use /Tools/MyDay.html and realized this is not working. I get all my Tickets displayed, i can change status etc but after submit nothing happens?!? I searched the logs and i found nothing. So my questions, is this still buggy or forgotten or do i someth

AW: [rt-users] Cli add User problem

Hi alex, Had the same problem in the past, no reply till now, from my point of view, this is not implemented. Torsten -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: rt-users@lists.bestpractical.com Sent: Thu Dec 13 07:33:01 2007 Subject: [rt-users] Cli add User probl

AW: Re: [rt-users] clean up user table

Hi, Make sure to delete the users in a safe way with rtx-shredder and not directly from the db. Btw, about how many users we talk? We have NO performance problems with 30.000 active and a half a million inactive users Torsten -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTEC

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wi

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

[EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.co

Re: [rt-users] Unexpected session timeouts, RT 3.6.5

; take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > >

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

is sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden

Re: [rt-users] Too many packages? ....When viewing configuration

r::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x2792980)', > 'CGI::Fast=HASH(0x74e93b0)') called at /usr/local/rt3/bin/mason_handler.fcgi > line 76 > eval {...} at /usr/local/rt3/bin/mason_handler.fcgi line 76 > > > Thanks, >

[rt-users] Memory leak in RT Crontool?

Hi RT Users, Since yesterday i have a very strange behavior on my RT. I have a cron script starting rt-crontool every 5 minutes. /opt/rt3ast/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status='stalled' AND Queue='GAI_BreakBulk' AND ( 'CF.{CIEL-STATUS}' = '1300' OR 'CF.{CIEL-STATU

Re: [rt-users] Hidding approvals tickets

.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in touch > today. &g

AW: [rt-users] Customizing Appearance of RT :(

Go to your rt3 installation dir, there you find a folver var/mason_data/obj/ and remove everythin below this folder > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Im Auftrag > von Matt Westfall > Gesendet: Donnerstag, 25. Oktober 2007 15:43 > Cc: rt-us

Re: [rt-users] Bulk queue create?

> up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > &

Re: [rt-users] Customizing Appearance of RT :(

f the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with

[rt-users] RT 3.6.5 Changes at Approval mechanism?

Hi RT Users, Bestpractical, After successfuly migration to RT 3.6.5 (from 3.6.3) we figured out, that the Approval function (create a approval) must be changed. Until our migration we created approval tickets in this way (from wiki) OnCreate -> CreateTicket -> Template: Approval Approval Templa

Re: [rt-users] Status of the RT AssetTracker.

sers > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > &

AW: Re: AW: Re: AW: Re: [rt-users] RT bottlenecks

, because we have the time for login and open the ticket, a summary of two "user actions" I'm searchin for a way to monitor this without the login process. Torsten -Original Message- From: Kobus Bensch NF <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: [EMA

AW: Re: AW: Re: [rt-users] RT bottlenecks

Yes we too, how do you do this exactly? Torsten -Original Message- From: Kobus Bensch NF <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]>; [EMAIL PROTECTED] <[EMAIL PROTECTED]>; rt-users@lists.bestpractical.com Sent: Fri Se

AW: Re: [rt-users] RT bottlenecks

Hi matthew, Me too, if you have something, pls share. Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this pain in the ass. Any idea is welcome Torsten -Original Message- From: [EMAIL PROTE

[rt-users] RTx-Merge Users

? Any help is welcome. -- Mit freundlichen Grüßen / With kind regards / Med vänliga hälsningar / Saygilarimla / Avec mes meilleures salutations / I miei piu cordiali saluti / con un cordial saludo / Vriendelijke Groeten / 亲切的问候 / С уважением : Torsten Brumm : : Kuehne

Re: [rt-users] Seeking users of RT's "Rights Delegation"

ttp://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a cop

AW: RE: RE: [rt-users] issues starting RT

And files? Btw, if you restart, whats the first entry at the log? Torsten -Original Message- From: Tamer Tayea <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com Sent: Wed Sep 12 22:40:50 2007 Subject: RE: RE: [rt-users] issues starting RT I loo

AW: RE: [rt-users] issues starting RT

Hi tamer Check the permissions of the installed perl modules i bet the have 770 onwed by root. Apache can't access them. Torsten -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: rt-users@lists.bestpractical.com Sent: Wed Sep 12 22:18:06 2007 Subject: RE: [rt-users] is

AW: [rt-users] Help with html/rt page

% } Same result... I'm not sure what I'm doing wrong :-( -- Thanks in advance .... : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49 (40) 30333 3199 : +49 (40) 30333 44 3199 : : [EMAIL P

[rt-users] Help with html/rt page

e <http://rt36-messenger.int.kn/RFC/ba/index.html> %} else { Business Application <mailto:[EMAIL PROTECTED]@kuehne-nagel.com&subject=Access%20to%20RfC%20Type%20Business%20Application%20needed> %} So, it looks like the perl part was not parsed from RT. Its displaying pure html

AW: [rt-users] Issue with Extended mail commands / CommandByMail

Nobody have a hint on this problem?!? Torsten -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: rt-users@lists.bestpractical.com CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]> Sent: Mon Jul 30 10:10:01 2007 Subject: [rt-users] Issue with Extended mail commands / CommandByMail

AW: [rt-users] Another rights question

To the Rights Questioni'm really missing a right like UnOwnTicket...!!! -- Thanks in advance : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49 (40) 30333 3199 : +49 (40) 30333 44

AW: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

On 8/8/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> wrote: > > > > H, an new right would not fix the core of the problemi think this >> not only occurs on create, this can also hapen at resolve time. >What exactly can happen? What happens? I think, from m

AW: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: rt-users@lists.bestpractical.com Sent: Wed Aug 08 18:02:08 2007 Subject: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug If a CF is mandatory then all users who can create tickets in queues CF applies t

AW: Re: AW: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

At create time? Or how have you fixef this problem??? -Original Message- From: Joe Casadonte <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]>; rt-users@lists.bestpractical.com Sent: Wed Aug 08 17:53:33 2007 Subject: Re: AW: Re: [rt-u

AW: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

MI-ID, Torsten Brumm CC: rt-users@lists.bestpractical.com Sent: Wed Aug 08 16:13:33 2007 Subject: Re: [rt-users] Custom Fields and Rights Question / maybe a bug On 8/8/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> wrote: > Hi RT Users, Developers, > > i'm not 100% sure if thi

AW: [rt-users] Custom Fields and Rights Question / maybe a bug

ng -- Thanks in advance : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49 (40) 30333 3199 : +49 (40) 30333 44 3199 : : [EMAIL PROTECTED] : www.kn-portal.com : icq: 78258840

[rt-users] Custom Fields and Rights Question / maybe a bug

CF totally wrong??? -- Thanks in advance : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49 (40) 30333 3199 : +49 (40) 30333 44 3199 : : [EMAIL PROTECTED] : www.kn-portal.com : icq: 7825884

[rt-users] Issue with Extended mail commands / CommandByMail

Hi RT Users, Jesse, At weekend we tried to use commandbymail extension, but it ends up in lots of trouble. For me it looks like (and that's what I also found at the lilst inside a posting from Robert G. Werner) Command By Mail is trying to handle all Words he find with an ":", that's not good! E

AW: Re: Re: [rt-users] RT not connecting to database?

al.com Sent: Tue Jul 24 19:20:27 2007 Subject: Re: Re: [rt-users] RT not connecting to database? On Tue, Jul 24, 2007 at 08:13:24AM +0200, Ham MI-ID, Torsten Brumm wrote: > Is the server at the same box or on a separated box? How does your setup > looks like? The database is on a separa

AW: [rt-users] RT not connecting to database?

Does this error happen all the time or after a longer time without any usage? Torsten -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: rt-users@lists.bestpractical.com Sent: Mon Jul 23 22:25:23 2007 Subject: [rt-users] RT not connecting to database? When I hit my RT in

AW: [rt-users] monitoring RT

The best solution is to do it the way Jay told you. Create a queue for testing, create a user to login from monitoring system and also a test ticket. Then call from the monitoring system the queue or ticket url. Example: http://your.rt.com/Ticket/Display.html?id=123456&user=monitor&pass=monitor

AW: Re: AW: [rt-users] Is it possible to bulk-import into RTx::AssetTracker ?

Hi sean, I'm not sure where I got the rtload.pm from, but if you like I can sent the one to you on monday?!? Torsten -Original Message- From: Sean <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com Sent: Fri Jul 20 22:31:14 2007 Subject:

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