Has anyone done anything with RT on Google Cloud?
-
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I'm coming back to RT after a few years. I am trying to set up external
auth against our AD server.
I have a working implementation for mediawiki, so I know that it's
possible on our system. As far as possible I've duplicated the options
from mediawiki/php to rt/perl, but I am still missing
-authentication.html
On Tue, Jul 7, 2015 at 11:24 AM, Yan Seiner y...@seiner.com
mailto:y...@seiner.com wrote:
I'm coming back to RT after a few years. I am trying to set up
external auth against our AD server.
I have a working implementation for mediawiki, so I know that it's
wrote:
If you mean during the login via RT Gui -- username is,
sAMAccountName. THere shouldn't be any need to prefix with the
domain as the domain is already be queried.
On Tue, Jul 7, 2015 at 1:24 PM, Yan Seiner y...@seiner.com
mailto:y...@seiner.com wrote
We recently upgraded from 4.02 to 4.05. This has broken our ability to
edit our custom searches.
We can still use the searches, and they produce valid results, we just
cannot edit them and cannot create new searches.
Here's an example of an existing search:
Queue = 'Water Close-Out' AND
On Tue, April 17, 2012 9:28 am, Thomas Sibley wrote:
On 04/17/2012 12:02 PM, Yan Seiner wrote:
Wrong query, expecting a OPERATOR in 'Queue = 'Water Close-Out' AND
CF.{Work-State}--here = 'Pending Invoices''
And if we try to create a new search, it refuses to accept the
CF.{Work-State
On Tue, April 17, 2012 10:35 am, Thomas Sibley wrote:
On 04/17/2012 01:23 PM, Yan Seiner wrote:
However, on clicking on the Advanced tab it only shows the Queue =
part.
I can't reproduce this. Have you cleared your mason cache since
upgrading? What local customizations do you have
Is there some way to pull the transactions a user has made from the database?
I'd like to be able to compile all of the statistics on a per-user basis.
Things like # of tickets created, modified, etc. We don't use time
worked.
The BP website shows two Activity Reports extensions but they seem
On Wed, March 14, 2012 10:29 am, Kevin Falcone wrote:
The homepage link for Activity Reports links to the module on
search.cpan.org, and most of the changes for the development release
of 1.01_01 are 4.0 compatibility fixes.
Did installing 1.01_01 fail in some way?
Other than custom
I have rt4 running quite well on an apache server. However, I think I got
a little carried away when I set it up. here's my perl handler line from
apache.conf:
Location /
Order allow,deny
Allow from all
AddDefaultCharset UTF-8
SetHandler perl-script
I'm trying to play with articles but when I go to create or modify an
article, I see the form, but there's no corresponding text box for the
Content box.
I've tried modifying a created article; no joy.
The user I've set up has superuser permissions; in addition I've created a
test articles group
On Fri, January 20, 2012 11:08 am, k...@rice.edu wrote:
I do not think that nested queues are supported. One way to handle it
would
be to have a base X, Y, and Z queues with a custom field defined to
partition
the tickets. Then use saved searches and dashboards to give you an
effective
(window.location.reload(), 60*1000) } );
On Wed, Jan 18, 2012 at 03:32, Yan Seiner y...@seiner.com wrote:
Is there some way to get RT to reload every page on a regular basis?
I have a kiosk/wall display and I need it to show current info. The
kiosk
can show search results or an info page
Is there some way to get RT to reload every page on a regular basis?
I have a kiosk/wall display and I need it to show current info. The kiosk
can show search results or an info page.
Is there something I can add to the URL?
I found some old documentation that ?HomeRefreshInterval=120 might
kjcsb wrote:
I am attempting to get RT 4.0.4 running.
When I start httpd I get the following:
Can't locate object method Config via package RT at
/opt/rt4/sbin/rt-server
httpd.conf
Location /
Order allow,deny
Allow from all
SetHandler modperl
PerlResponseHandler
We have 2 large (60) displays that show the status of tickets. These are
typical LCD TVs with 1980x1020 resolution. This makes the fonts really
small.
Is there some way to make the fonts bigger for these two screens?
I created a display user that the displays log in with so it could be
either
On Thu, December 15, 2011 10:14 am, Yan Seiner wrote:
Is there some way to make the fonts bigger for these two screens?
Never mind; found the Custom CSS page under Themes.
--
Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something
Has anyone implemented TitleBox and Clock (and maybe other) widgets that
can be used on dashboards?
We rolled out our status board which shows the status of current jobs.
The status board is a browser kiosk (no window decorations or menubar).
The two most asked questions: Where is the clock?
I need to allow for the automatic creation of unprivileged users when we
get emails from outside. Right now I create privileged users when they
log in via LDAP:
Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged = 1});
Now I need to create unprivileged users on emails from
I need to set up a status board - something like the displays at airports.
The board needs to auto-login on startup as a particular user.
I found this:
http://requesttracker.wikia.com/wiki/PersistentSessions
Which is close but it will affect all users. I'm looking to do this for
one user
On Mon, November 28, 2011 2:05 pm, Yan Seiner wrote:
Is anyone aware of an extension that works as a status board or info
board?
Following up on this, is there any way to get RT to go directly to a
specific search result (instead of home page) and also directly to the
history display
The recent discussion on modifying custom fields got me thinking What
is the difference between using rt and rt-crontool?
Seems that both can do slightly different things and are really different
tools. The name makes it seem like rt-crontool is somehow preferred when
running a scheduled
We're uploading some pdf files into custom fields as images. We need to
do this as we want the pdfs to be clickable in searches.
The problem is that the thumbnails show as broken images. I'm guessing
this is because RT doesn't know how to make thumbnails from pdfs.
We want to either have the
I have 4.0.2 set up to autocreate privileged users authenticated through
LDAP.
I'm pretty sure I had 3.8.10 set up to autocreate unprivileged users who
did not authenticate through LDAP. I can't figure out how to do this in
4.0.2.
In other words, the functionality I need is:
A user tries to
We're planning to set up a display in one of the crew areas that displays
their current projects.
To goal is to have it completely automated; the computer gets turned on
and it auto-logs in to a default user, runs a browser, and brings up a
default RT dashboard.
Is anyone aware of a plugin that
On Thu, November 10, 2011 11:05 am, Kevin Falcone wrote:
The code that we're using for rt.cpan.org and rt.perl.org logs in as a
Public user into a separate part of the UI. You may be able to adapt
that.
Where can I find that code?
Thanks!
--
Pain is temporary. It may last a minute, or
On Wed, November 9, 2011 6:07 am, Thomas Sibley wrote:
On 11/08/2011 07:03 PM, Yan Seiner wrote:
As near as I can figure, when we merged the two databases the user table
got smashed together.
How did you merge the databases?
There is no existing tool to do a merge properly and doing
going on. (Another story; apache is being subborn but
that's not for this list.)
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Yan Seiner
Sent: Wednesday, November 09, 2011 9:31 AM
To: Thomas Sibley
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users while logged in as
an LDAP user, please see Ruslan's response about possible bugs. Try
logging in as root and seeing if that helps.
Is the bug report public? If so, where?
Thanks!
On Wed, November 9, 2011 9:10 am, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 09:01:01AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users while logged in as
an LDAP user, please see Ruslan's response about
On Wed, November 9, 2011 9:55 am, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 09:45:20AM -0800, Yan Seiner wrote:
I've been poking around in the databases...
In the virgin RT4 database (the one we created from scratch) the
password
field is varchar(256).
In the converted RT3-RT4 database
On Wed, November 9, 2011 10:38 am, Kevin Falcone wrote:
Look at the output of the command and your database logs. Since your
schema isn't upgraded, something failed. You can look through
etc/upgrade/relevant-versions/* and see what else should have run.
OK, a cursory look says that
Yesterday we upgraded our RT instance to 4.0.2. Before then we were
running 3.8.10 in production, and 4.0.2 in testing.
We had 4.0.2 set up in testing with ExternalAuth. That worked well; our
LDAP users could log in with their credentials. I could create non-LDAP
users manually (which is the
: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Yan Seiner
Sent: Tuesday, November 08, 2011 9:28 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth, local users, and upgrade woes
Yesterday we upgraded our RT instance
On Tue, November 8, 2011 12:41 pm, Ruslan Zakirov wrote:
On Tue, Nov 8, 2011 at 11:17 PM, Thomas Sibley t...@bestpractical.com
wrote:
On 11/08/2011 02:11 PM, Izz Abdullah wrote:
But yeah, setting the password = ‘’ actually forces the external
authentication (trying to login with a blank
What's the proper incantation for linking tickets via the CLI?
rt help link says:
rt link 2 dependson 3
but it does:
root@svr-rt:~# /opt/rt4/bin/rt link 4 dependson 3
rt: Different ids in URL (`//REST/1.0/ticket/link') and submitted form (`4').
Google comes up short on that cryptic error.
We are using this code snippet in our comments template to send
attachments as links rather than actual attachments.
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
It works fine in 3.8, but fails to work in 4.0. No links appear. When I
modify the last line to say
$res =
I'm playing with radio buttons in 4.0. I can configure them as Yes/No but
I end up with 3 - No Value | Yes | No. Is there any way to get rid of the
No Value button?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San
I'm trying to set up the email gateway on my shiny new install of 4.0.2.
I think I have everything set up correctly, except that the email never
gets there and I get this error in the apache log files:
[Wed Sep 7 20:16:02 2011] [warn]: The actual HTTP_HOST (tracker) does NOT
match the
On Wed, September 7, 2011 3:25 pm, Kevin Falcone wrote:
On Wed, Sep 07, 2011 at 03:06:05PM -0700, April Rosenberg wrote:
Thanks for the tip, I hadn't tried searching since I had one user that
is
visible. It is RT::Auth 0.08. But I am now able to change my users to
privileged, so all is
On Wed, September 7, 2011 2:22 pm, Kevin Falcone wrote:
On Wed, Sep 07, 2011 at 01:30:00PM -0700, Yan Seiner wrote:
I'm trying to set up the email gateway on my shiny new install of 4.0.2.
I think I have everything set up correctly, except that the email never
gets there and I get this error
On Wed, September 7, 2011 3:46 pm, Yan Seiner wrote:
All of this is happening on the same machine. I am using the mail
command to send mail to the mailgate on the same host, so no proxying.
Never mind Turned out to be a stale DNS cache issue...
http://localhost works; http
On Fri, August 26, 2011 8:39 am, Kevin Falcone wrote:
You can install RT 4.0.2 on a new server and import your
database and then run the database upgrade steps. Running the 3.8.4 data
under 4.0.2 will not work. You *must* review the database upgrade steps
documented in the README and in
I have 3.8.10 set up with local users. We will be migrating to 4.0 with
external auth. I'd like to keep the users' tickets straight but I messed
up when I set up the original database.
The 3.8.10 instance uses local users with first names all in lower case.
Our AD uses first name and last
On Fri, August 26, 2011 3:00 pm, Kevin Falcone wrote:
You might be able to convince LDAPImport to look users up by the email
address in AD and correct the username. Otherwise you're probably
looking at a one off script. The one off is probably simpler.
Is it as simple as changing the
Is there anything like su for RT? I'd like to be able to check on users'
ability to see certain tickets. It's disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing me
headaches.) Any way I can use something like 'su' to assume a user's
identity
I've been struggling to get two instances of RT running on the same
server. One is our current 3.8.10 and the other is a proposed migration
to 4.0.1.
I am installing from source.
I'm finding that since FastCGI in apache is configured at the server level
and not at the virtual host level, and
On Wed, August 10, 2011 8:29 am, Thomas Sibley wrote:
On 08/10/2011 11:18 AM, Yan Seiner wrote:
I'm finding that since FastCGI in apache is configured at the server level
and not at the virtual host level, and 3.8 and 4.0 use different
fastCGI handlers, I can get one running and not the other
Probably self-caused, but now I'm stuck.
I need to install both versions 3.8 and 4.0 on our test server. We have a
running 3.8 installation (on another server) and we want to migrate it.
For now we want to try various changes on the 3.8 tree; once that's stable
we will migrate to 4.0.
So
On Tue, August 9, 2011 10:48 am, Ruslan Zakirov wrote:
It's hard to help without Apache config and site configs.
I will send these separately
for RT 3.8
root@svr-rt:/etc/request-tracker3.8# cat RT_SiteConfig.pm | grep -v ^# |
grep -v ^$
my $zone = UTC;
$zone=`/bin/cat /etc/timezone`
if
On Tue, August 9, 2011 10:48 am, Ruslan Zakirov wrote:
It's hard to help without Apache config and site configs.
I will send these separately
for RT 4.0
root@svr-rt:/etc/request-tracker4# cat RT_SiteConfig.pm | grep -v ^# |
grep -v ^$
my $zone = UTC;
$zone=`/bin/cat /etc/timezone`
if -f
We have a custom field set up as a file upload. On status change, the
attachment gets deleted:
# Mon Aug 08 12:07:43 2011 Amy Widmer - #11030-Approved Estimate.pdf added
# Mon Aug 08 12:08:38 2011 Amy Widmer - Status changed from 'new' to 'open'
# Mon Aug 08 12:08:38 2011 Amy Widmer -
Dominic Hargreaves wrote:
On Fri, Aug 05, 2011 at 05:02:41AM -0700, Yan Seiner wrote:
We're about to migrate RT to our own servers. During the transition
and testing phase, we want to run 2 side-by-side installations so we
can work with 3.8.10 and 4.0.1 and see which one works for us
better
I just found some strange behavior in the Ticket Search.
When I try to search on content, it appears to be case sensitive.
Per the MySQL docs, the LIKE operator is case inseinsitive:
http://dev.mysql.com/doc/refman/4.1/en/string-comparison-functions.html
Howner, if I search using
Content LIKE
Does anyone know if the comments can be threaded?
Right now they appear in chronological order. A user can Reply or Comment
at the root level of the ticket, or to a specific comment.
It would be useful to us to ahve the replies and comments to comments
group together as in a threaded view.
I am setting up a special projects queue. We have several special
projects which involve a team of about 8-10 people from both inside and
outside the company. The basic idea is that each project gets a root
ticket in the queue, with the team members set up as adminCCs. The
adminCCs have a broad
them
separated by Group/role rather than clumping them together. This might
allow
you to debug your current situation as well, especially if you granted
some
of these AdminCc roles GLOBAL rights.
Just a thought. Hope it helps.
Kenn
LBNL
On Thu, Jul 14, 2011 at 8:34 AM, Yan Seiner y
On Thu, July 14, 2011 10:22 am, Thomas Sibley wrote:
On 07/14/2011 01:19 PM, Yan Seiner wrote:
This is a special case. We have a project that will run several years,
and involve several consultants, and probalby spawn a few hundred (or
more) tickets.
With that level of activity, why
On Tue, July 12, 2011 3:00 pm, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote:
I'm obviously missing something. I have created a number of custom
fields and set them as
applying to Ticket Transactions, on the expectation that these
would allow me to
On Wed, July 6, 2011 4:36 pm, Edward Frye wrote:
I am trying to work with this plugin, I would like to limit what gets
displayed to those where a tag is used more than one time rather than
every
tag I have which has gotten out of hand.
I can't help you but thanks for pointing this out.
I
The subject pretty much says it all. We are runing 3.8.10. When you
create a child ticket, it is created in the same queue. The ticket
creation page doesn't give you the opportunity to select a different
queue. It is possible to remove that restriction and creaate a ticket in
a different
I'm looking for an info bar of some sort that I could put on users'
dashboards for announcements. It would be nice to notify users of
updates, new features, important dates and events, etc.
Is anyone aware of anythihng like that? It doesn't have to scroll but it
should display text that updates
I've managed to stump myself really well.
I am trying to modify the RT:Action:AutoOpen. My modifed version fails.
So I tried running just the plain version that came with my 3.8.10 system.
This is running on a linux box:
subutil@thermal ~/rt3 $ uname -a
Linux thermal 2.6.32.27-grsec-gt-r2 #1
We have field crews that have laptops but no internet connection. The
laptops have maps and snapshots of our database so they can retrieve the
information they need. The laptops are updated regularly with new
information. We are now starting to incorporate RT tickets as URL
hotlinks into our
No matter what I try, the command line interface always returns 404. I
can mis-spell something in the config file and it generates an error; I
can misspel the URL and it returns a DNS error. So I'm assuming I have all
the bits right but no ticket info:
subutil@thermal ~ $ ./rt3/bin/rt show
We have field crews that send pictures into RT tickets from job sites.
This is a great help as we get instant notification of issues and also
for as-builts. Typically the crews will send a picture and a text
description of image as a comment to the ticket. As the crews send us
more and more
On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner y...@seiner.com wrote:
We have field crews that send pictures into RT tickets from job sites.
This is a great help as we get instant notification of issues and also
for
as-builts. Typically the crews will send a picture and a text
description
Hmmm
Some investigating. If we create a comment via the RT web interface and
attach an image, it comes up in the history as an image and we can see it.
However, if someone sends an image via email as a reply to a comment, the
image doesn't show up; instead there's the comment:
Message body
On Tue, June 14, 2011 11:11 am, Kenneth Crocker wrote:
Yan,
You betcha. Change that setting in your RT_SiteConfig.pm file in
/opt/rt3/etc and that will do it.
*Set($ShowTransactionImages, 1); *might just do it.
No joy; still get the inline comment.
I'm curious as to why you have the
HAH!
This one-line patch does what I need:
--- ./share/html/Ticket/Elements/ShowTransactionAttachments 2011-04-20
10:22:32.177315771 -0700
+++ local/html/Ticket/Elements/ShowTransactionAttachments 2011-06-14
11:37:22.166621835 -0700
@@ -225,7 +225,7 @@
# if it's an image, show
I have new tickets arrive in the General queue. I don't allow users to
own tickets in the general queue. (They just keep them there, making it
harder to keep things tidy.)
Right now users have to edit the general ticket to change the queue to
their own, and then take the ticket once it's in the
We're looking at getting some end-user training. I've contacted Best
Practical, and I'm also looking for any organizations that might provide
webinars or other training. Anyone know of any organizations in the
Pacific North West that might provide training?
How do people go about training their
OK, I have a request... Most of my RT users are getting overwhelmed by
emails.
I'd like to eliminate all outgoing emails except when the sender uses the
One Time AdminCC email line. An email always gets sent to the One Time
AdminCC. The only other email is on Owner change to notify the new
Is there some way to specify the order of attachments? Either
alphabetical or by date would work. Right now they seem to be in random
order.
We're running 3.8.10.
I found some old references to
Set($OldestTransactionsFirst, '1');
but that seems to have no effect in 3.8.10.
--
My daughter
We do something similar. We have engineering and construction queues.
When Engineering is done with design and the job is ready to go to the
crews, we move it to construction queue. Right now it involves the
following steps:
1. Change the queue
2. Change the owner to the Construction Manager
I'm struggling with implementing approvals. Here's how we work:
An engineer designs a project. Once s/he's done, s/he has a supervisor
approve the design and cost estimate. This approval may need several
levels depending on the overall cost estimate (we're a public utility and
the approvals are
We use RT to track construction projects. As the ticket develops,
drawings, permits, etc. are scanned and attached to the ticket.
At times we need to send copies of specific items that have been attached
to requestors.
Is it possible to select existing attachments to send with the reply email?
We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we're tracking.
I've been looking for a way to do this and found this:
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project
On Tue, May 24, 2011 9:29 am, Yan Seiner wrote:
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically
We're using RT to manage construction jobs. Right now, every time someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are 20MB
and this gives email systems fits.
Is it possible to change the template to send
Zakirov wrote:
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
On Wed, May 25, 2011 at 1:30 AM, Yan Seiner y...@seiner.com wrote:
We're using RT to manage construction jobs. Right now, every time
someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs
HA!
The template has
RT-Attach-Message: yes
change that to
RT-Attach-Message: no
and no more attachments. POOF!
(OK, probably obvious to all you seasoned hands but us newbies struggle
with the basics.)
On Tue, May 24, 2011 4:26 pm, Yan Seiner wrote:
I did that. I now get the links but I
can create a special print
view as combination of customized Display.html and custom style sheet.
On Tue, May 17, 2011 at 10:40 PM, Yan Seiner y...@seiner.com wrote:
We're using RT to manage work crews. We have crews that go out and work
on various projects. We have a crew that specifically
I created a new .po file to change the role names displayed for the
various roles used in RT. This works really well in most cases.
For example, I changed AdminCC to Team Member, which better describes our
role.
I built the .po file and now I have most of the labels changed to what I
want.
On Tue, May 17, 2011 6:50 pm, Thomas Sibley wrote:
On 05/17/2011 04:17 PM, Yan Seiner wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor
the
way we're structured and it would make life a bit
On Wed, May 4, 2011 4:53 pm, Lai Zit Seng wrote:
On May 5, 2011, at 7:10 AM, Yan Seiner wrote:
On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
I'm trying to set up a link from a MS Excel spreadsheet to an RT
ticket.
I've tried the hyperlink function and also a directl link; no matter
what
We're using RT to manage work crews. We have crews that go out and work
on various projects. We have a crew that specifically deals with small
projects; these are small one day or less jobs.
Dispatch gets a work order, typically by phone. She takes down the
information, location, etc. on a
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we're structured and it would make life a bit simpler if we could
actually see those labels.
--
My daughter is racing a triathlon to raise money
I think you could set the adminCC for locations A-E to the group that
needs to see those. Then build a My Team search that displays all
tickets for which you are owner or AdminCC.
This will do what you want, I think, at least in terms of finding and
displaying those tickets.
Alexander
I'm using 3.8.10. I need to develop a couple of forms with a large
number of custom fields.
It looks like the custom fields are placed on the ticket in the order
they are created.
Is there some way to specify the location/order of the fields? Also, is
there some way to change the size of
I'm following up on this thread:
http://lists.bestpractical.com/pipermail/rt-users/2011-April/070205.html
I am very interested in making this work. We often need to communicate
with outside agencies and being able to push a ticket to an outside
agent would be very useful.
--Yan
--
My
I'm using 3.8.1. Is there any way to create a checkbox or a yes/no custom
field with a default to 'no'?
Select one value doesn't do it as it always presents a third choice '-'
and the window is 5 lines.
The autocomplete doesn't quite do it.
I just need a checkbox to flag a ticket a certain
On Fri, May 6, 2011 3:30 pm, Yan Seiner wrote:
I'm using 3.8.1. Is there any way to create a checkbox or a yes/no custom
field with a default to 'no'?
I just need a checkbox to flag a ticket a certain way.
Never mind; found the extension right after I posted.
--
If you have eight hours
I'm stuck on the best way to set this up:
Our department is set up as a bunch of workgroups. I have a queue set up
for each workgroup. 4As things stand, it makes sense to allow anyone to
create a ticket for any other workgroup and to monitor all the tickets in
their workgroup.
It does not make
I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
I've tried the hyperlink function and also a directl link; no matter
what I do RT only goes to the home page.
Hyperlinking directly to a ticket seems to work otherwise. Is there
something particular about excel that makes
On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote:
I'm trying to set up a link from a MS Excel spreadsheet to an RT ticket.
I've tried the hyperlink function and also a directl link; no matter
what I do RT only goes to the home page.
Hyperlinking directly to a ticket seems to work otherwise
Can I get the idiot's condensed version of email notifications?
I have an installtion of RT. Most of my users are sporadic users; they
may get a ticket once a week or so.
I need to set up email notifications when something happens to a ticket
with their name on it.
For example:
when a ticket
Nathan Ward wrote:
On 27/04/2011, at 10:15 PM, Raed El-Hames wrote:
Nathan:
There are different ways of dealing with the scenario you have.
What I do in here in a set up very similar to yours, is create a ticket with
the customer contact as a requestor,
When 3rd party supplier needed I
Is there a Users Handbook available? I will be deploying RT as a pilot
project and would like to have some materials for the users to refer to.
--Yan
--
If you have eight hours to chop down a tree
spend six sharpening your axe.
--Abraham Lincoln
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