Hi All,
Does no answer on this issue mean that there is no way to get CustomFields
description displayed on e.g. tickets?
For now I have chosen to put the ID and the description together into the Name
field. Then in the scrip's where I need the ID, I cut out the ID part from the
field.
Is
Jesse (and others), sorry for lame question, but how can i show some
kind of report?
I have 3.6.1.
I found another reporting code:
http://wiki.bestpractical.com/index.cgi?TimeWorked
It seems to going fine, except date input. I tried ISO (-mm-dd) and
some others and it still shows same
Dear all,
I have a bunch of users (in a csv file) and would like to import them into RT.
What is the best way to do it?
Best regards,
David
David Obando
Webmaster/Systemadministrator
Egmont Ehapa Verlag GmbH
Wallstraße 59
10179 Berlin
Germany
Phone: +49 30 240080
Direct: +49 30 24008361
can please some one advise on this problem ? thanks !!
On 1/24/07, Nadeem Shahbaz [EMAIL PROTECTED] wrote:
Hi,
I am facing problem in getting RT to work properly. I tried with RT
3.6.3 and 3.4.5. Whenever I tried to update/create a ticket by sending
email, I see those mails deffer in mail
Hi there;
rt-3.6.1 and apach2 mysql5 and exim4
I have rebuilt my RT dev box copying stuff from the live system including the
RT bits in exim.conf
I forgot to change my
data = |/opt/rt3/bin/rt-mailgate --queue --url https://myrt.mycom.com/; so it was still pointing to my live system ..
Hi all,
Lately I ran into deep troubles with a loop creating dozens of tickets.
Now I'm trying to delete tickets whose subject matches a certain string.
I installed Shredder but haven't found a way to delete by subject match.
What do you think I should do?
Truly yours,
Jesse;
Why do you need RT to own the customer database , I think its not such a
good idea .. your support/ticketing system should be different from
your provisioning system which is different from your billing etc , the
ticketing system is not the place to hold your customer contacts
On Friday 02 February 2007 07:44, Obando, David DE - EV wrote:
Dear all,
I have a bunch of users (in a csv file) and would like to import
them into RT. What is the best way to do it?
The Wiki is your friend. :-)
I did it with code something like this (untested):
#!/usr/bin/perl
Hi Michael,
Thank you for your useful patch. I hope this change makes it into future
releases of RT, as it would be logical for Super User to have the
ability to change ticket owners, especially if someone has left an
organization and the tickets have to be moved to someone else.
Nick
Hi Everyone,
Thank you for the replies for this. I keep forgetting about the
existence of Scrips and Templates for this sort of thing. Creating a
scrip and template works great.
Thanks again.
Nick
-
Nick Metrowsky
System:
===
Red Hat Enterprise Linux WS release 3 (Taroon Update 8)
RT 3.6.1
Apache v2.0.59
Perl 5.8.7
mod_fcgi-2.4.2
Postgres 8.1.4
Approximately 80.000 tickets.
Problem:
RT/Apache suddenly becomes unavailable/hangs (normaly once a day), and
requires Apache restart so RT can
Hi Tomas,
yes, we have exactly the same under RHAS4 with Apache, FastCGI and mysql
but we have to restart 4 times the day :-(
Torsten
2007/2/2, Tomas Olaj [EMAIL PROTECTED]:
System:
===
Red Hat Enterprise Linux WS release 3 (Taroon Update 8)
RT 3.6.1
Apache v2.0.59
Perl 5.8.7
Don't know if this helps or not but do you have debug set in your
RT_SiteConfig.pm file ?
e.g.
Set($LogToSyslog, 'debug');
Set($LogToScreen, 'error');
Set($LogToFile , 'debug');
Set($LogDir, '/opt/rt/var/log');
Set($LogToFileNamed , rt.log);#log to rt.log
It has helped me
The only thing i found sometimes are messages: Mysql server has gone away,
but this is causing not in all cases the problems. Nightly, without RT
usage, the connections from FastCGI are timing out and don't connect
automatically, but not during the business hours ;-(
2007/2/2, Alison Downie
Try next tests:
* create a ticket, click the open action and look on the dates box
* create a ticket, click the resolve action and look on the dates box
Hi Ruslan, it does work the way you describe, though what I wanted to do
was auto-open the ticket the first time it's viewed by its owner, if
On 2/2/07, Jason Marshall [EMAIL PROTECTED] wrote:
Try next tests:
* create a ticket, click the open action and look on the dates box
* create a ticket, click the resolve action and look on the dates box
Hi Ruslan, it does work the way you describe, though what I wanted to do
was auto-open
Using CentOS 4.4
Using RT 3.6.3
Using RTxStatistics 0.1.8
System error when using:
a) Ticket per Day
b) Multiple Queues
c) Time To Resolve
=
error: Undefined subroutine POSIX::strftime called
at /opt/rt3/local/lib/RTx/Statistics.pm line 94.
context: ...
90: =cut
91: sub
Depends on your workflow, but I can suggest one sane idea:
* adjust auto-open to not open ticket when one of requesters send a
message to new ticket, so messages like oh, I forgot to add this
info wouldn't open ticket
It currently behaves like your recommendation. I replied to the
Ooops
Cleaning up my copy or RT - still in test - I overzealously removed all
access to configuration management for root
How do I restore root privileges please?
There are no real users/tickets in the system, but equally I don't want to
re-install everything!
Regards
John
Apologies: it's in the book of course, 5.7.3. Recover SuperUser Privileges
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's
Unless you do a lot of reassigning tickets, I think the two-step method
is fine. It works so I feel no need to fix it. However, if I did it all
day, I might seriously want to have the one-step method.
Kenn
LBNL
Nick Metrowsky wrote:
Hi Michael,
Thank you for your useful patch. I hope
That diff isn't quite what I got with RT 3.6.3 - Mine looks more like this:
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2006-12-01 11:00:23.0 -0800
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-02-02
09:07:05.0 -0800
@@ -3016,7 +3016,8 @@
# the current user
if ( $Type ne 'Steal'
Would a bulk update with the Force check toggled work as well?
Kenneth Crocker wrote:
Unless you do a lot of reassigning tickets, I think the two-step
method is fine. It works so I feel no need to fix it. However, if I
did it all day, I might seriously want to have the one-step method.
Kenn
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it
out
for customers several times. To do it reasonably as part of RT
requires that RT own your customer
On Fri, Feb 02, 2007 at 04:47:11PM +0100, Torsten Brumm wrote:
The only thing i found sometimes are messages: Mysql server has gone away,
but this is causing not in all cases the problems. Nightly, without RT
usage, the connections from FastCGI are timing out and don't connect
On Fri, Feb 02, 2007 at 01:04:13PM -0600, Kelly F. Hickel wrote:
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it
for customers several times. To do it
Mark them as deleted with bulk update tool and then wipeout with shredder.
On 2/2/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Hi all,
Lately I ran into deep troubles with a loop creating dozens of tickets.
Now I'm trying to delete tickets whose subject matches a certain string.
I
You're hang is of another sort, it's performance problem, search in
archives message from Dirk Pape just few days ago, as well you can
grab a patch from SVN.
On 2/3/07, Tom Holub [EMAIL PROTECTED] wrote:
I'm having what might be a related issue. My setup:
RHEL4
Perl 5.8.6 (compiled ourselves)
fellow rt-users,
as we're moving support-engineers more on the road, I wondered if anyone
already has implemented stylesheets or reduced html / xhtml-mp / whatever
pages in order to use request-tracker on wap/2.0 or similar
small-screen-sized devices.
(and yes office-users still should have the
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