There's something interesting to be found on CPAN. Although it doesn't
address the use case you're requesting directly,
think of it as a technology demo.
http://search.cpan.org/~jesse/RT-TicketWhiteboard-1.7/
thank you for this interesting suggestion - I am going to test it (not
Hi,
I need to change my rtname, but has the server is in production, I've got to
be pretty sure nothing is going to go wrong.
I found some info about some extra lines to add to the EmailParser.pm:
*** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.0 +0200
---
At Friday 6/1/2007 09:40 AM, Robert Grasso wrote:
oh well, I am very late with my answer, but I had this thought right
now : so I don't know if this request has been submitted
already :
my users would deeply appreciate being able to temporarily SAVE a
draft ticket, just to protect against a
Hello Steven,
very nice workaround ! until we get a pure Ajax online editor (!) I am going to
test this trick - this might interest some people
here. As I did not test these text areas before, I did not guess there was a
Save button ! Thanks a lot !
---
Robert GRASSO
System Engineer
CEDRAT
At Wednesday 6/6/2007 10:43 AM, Robert Grasso wrote:
Hello Steven,
very nice workaround ! until we get a pure Ajax online editor (!) I
am going to test this trick - this might interest some people
here. As I did not test these text areas before, I did not guess
there was a Save button !
In recent RT, you want to look at the RT subject regex option in the
config file.
On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:
Hi,
I need to change my rtname, but has the server is in production,
I’ve got to be pretty sure nothing is going to go wrong.
I found some info about
A query like
UPDATE Transactions SET Type = 'Correspond' WHERE Type = 'Comment'
might do the trick. As far as I've been able to tell, the only place that
Comments are distinguished from Correspondence is in the Type field of the
Transactions table. But I'd sure be trying this on a
The code below will work, yes. As for changing RT name, yes, you have to
change $rtname in RT_SiteConfig.pm. You don't need to make any changes to
the database.
However, rather than changing the code in EmailParser.pm, you can
accomplish the same thing by adding the following into
Which config file? RT_SiteConfig.pm??
BTW, my RT is version 3.6.3
De: Jesse Vincent [mailto:[EMAIL PROTECTED]
Enviada: quarta-feira, 6 de Junho de 2007 16:23
Para: Carlos R. S.
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Change RTname smoothly...
In recent RT, you
Hi all,
I am looking to add a 'queue in a queue' if you will. I have a queue
called Printers. Is there a way to add a drop down list in the create
ticket screen that would allow the user to select the printer name as
well? I'm not much of a programmer. So something simple would be great.
Forgive
Hi Christopher,
What you want is a standard custom field.
1. Create a new custom field: Configuration | Custom Fields | New custom field
1a. Give it a name
1b. Choose Select one value for Type
1c. Click Submit
2. Add the possible values, clicking Submit after each one, until done
3. Add
Hello,
We have some custom fields that are for attachmentswhen the un-priv
user (in self service) clicks the link, it takes them to the default
self service page.
Can anyone tell me what permissions I need to change to allow the user
to get to /Downloads/CustomFieldValue/dhandler?
I have
Worked beautifully! Just had to add 'SeeCustomField' under Configuration
| Global | Group Rights | User Defined Groups
I think this should make it to the WIKI. Extremely easy and adds a ton
of functionality.
Thanks again Gene
Christopher Moughan
System Administrator
Brown Brown
How can I prevent RT to not include the original message on the message body
of a reply. For example, a user opens a ticket, then another user replies to
the ticket. When click Reply on the RT interface the original message is
included. How can I have RT to automatically not include the original
Thanks!
It's working! ;)
Regards,
CS
De: Jesse Vincent [mailto:[EMAIL PROTECTED]
Enviada: quarta-feira, 6 de Junho de 2007 16:23
Para: Carlos R. S.
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Change RTname smoothly...
In recent RT, you want to look at the RT
Hi,
Is there any trick to allow Tickets to be assigned to groups, not only
to users?
Thx.
Seb.-
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
I searched the wiki and I also have the RT book. I wanted to add the
custom field to the auto reply template.
Earlier Gene posted a very useful response to my question about adding a
sub value in a queue.
Worked great. now I want the information in the custom field to show up
in the email RT
I searched the wiki and I also have the RT book. I wanted to add the
custom field to the auto reply template.
Queue: Printers
Type: HPLJ1320 (-- this is one of my list items)
If you want only 1 value from the Custom Field all you need to add to
the template is.
ThanksWorked great. That page is great. thanks again
Christopher Moughan
System Administrator
Brown Brown Lehigh Valley
268 Brodhead Road
Bethlehem, PA 18017
Office 610-694-1814
Fax 610-974-9791
IMPORTANT: Insurance coverage can not be bound, amended or
My system:
CentOS release 4.4 (Final)
Apache/2.2.3 (Unix) mod_ssl/2.2.3 OpenSSL/0.9.7a PHP/5.2.3 mod_perl/2.0.3
Perl/v5.8.5
apache config:
Alias /rt /opt/rt3/share/html
PerlModule Apache2::compat
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
Directory /opt/rt3/share/html
Hi,
I've newly installed RT 3.6.3 and RTFM 2.2.0RC5. I created a custom field
for the Article's body. The field name is called body and the type is a
wikitext area. Then I created a new class and added the body field to that
class. I setup the permissions so that I have full access to the
http://wiki.bestpractical.com/view/RenameInstance
On 6/6/07, Carlos R. S. [EMAIL PROTECTED] wrote:
Thanks!
It's working! ;)
Regards,
CS
De: Jesse Vincent [mailto:[EMAIL PROTECTED]
Enviada: quarta-feira, 6 de Junho de 2007 16:23
Para: Carlos R. S.
Cc:
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