Hi,
I am trying to get ticket creation thru mail up in a Fedora 10 box. I am using
RT 3.8. I am getting the following error in my maillog. I tried using
rt-mailgate directly from /usr/sbin/rt-mailgate. But the same result. I am
not sure why I get a permission denied error here. Any pointer
Hi Scott,
A couple of quick questions, from the logs it looks like the condition to
run your scrip is not being met, what do you have set for the condition of
your scrip? and What part of the transaction are you attaching the scrip to?
Thanks,
Bill G.
william.grabo...@theportalgrp.com
On Mon, Se
All,
In 3.8.4, I am attempting to set up an approval queue.The idea is that
if a Custom Field named "Change Control" is set to value 'YES" then a new
ticket will be created to gather the required approval.
This is in queue "Monitoring".
So, in the queue I have a Scrip: Monitor:ap
Hi,
I'm having some issues with trying to write a custom scrip to notify AdminCcs
when priority changes are made.
I've done research on google, the wiki and forum to no avail.
I have a cron job that runs daily to escalate the priority level of a ticket.
What I want to do is when a tickets prior
I think RT-Extension-MergeUsersHistory will do. I am very new to RT. How is
this used? I have RT 3.8.2 on linux. Do I have to install something?
On Mon, Sep 14, 2009 at 3:57 PM, Kevin Falcone wrote:
> On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote:
> > Hello, I have a situation w
On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote:
> Hello, I have a situation where a user has submitted tickets to RT using 3
> different emails. When
> a user submits an RT ticket via email, an un-privileged account is
> automatically created for that
> user. We don't have a self
This release of RT-3.8.5 contains an important security fix.
You can download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.8.5.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.5.tar.gz.sig
SHA1 checksums
26854e1a34052a2a922dc0ff533056f782813ea7 rt-3.8.5.tar.gz
9
This release of RT-3.6.9 contains an important security fix.
You can download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.6.9.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.6.9.tar.gz.sig
SHA1 checksums
eaaa3d6d9b9e955ba7c4dc0c9b4eca3d02ad6fef rt-3.6.9.tar.gz
d
> The problem this solves for me is I get a lot of
> spurious tickets created by Reply-All e-mails.
I was having the same problem and found this to work well:
http://code.google.com/p/rt-references/
___
http://lists.bestpractical.com/cgi-bin/mailman/li
Hello, I have a situation where a user has submitted tickets to RT using 3
different emails. When a user submits an RT ticket via email, an
un-privileged account is automatically created for that user. We don't have
a self-servicing interface. We make the user as privileged user on request
basis.
Hi All,
I'd like to prevent ticket creation when an incoming e-mail does not
have one of RT's addresses as a To: address. In other words, if a
ticket gets to RT only because of a Cc: or Bcc:, I don't want a ticket
to be created. The problem this solves for me is I get a lot of
spurious ticke
Is there any easy way to add more information from the User table based on
the Requestor? I would like to add the Requestor¹s ³Organization² and ³Real
Name². I figure I could probably check for these when the ticket is created
and update them to a custom field on the ticket but before I went down
In case someone else runs into this error:
I fixed the problem by increasing the limits on the MySQL system
variables net_write_timeout and max_allowed_packet.
Gary
Gary Hall wrote:
>
> For the past couple of days the mysqldump command that I use to back
> up my RT database has been failing
Hi,
We have RT 3.8.2 running with external users using the self service
interface. However some of those external users are from the same
company and would like to be able to see and modify each others
tickets. I thought that I could create a group and put them both in it,
however that d
Thanks much Aaron. It works.
Thanks,
Baskar N
From: gui...@gmail.com [mailto:gui...@gmail.com] On Behalf Of Aaron Guise
Sent: Monday, September 14, 2009 4:30 PM
To: Baskaraganesan Natarajan
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Extension
Have you enabled the extension in RT_SiteConfig.pm?
Look for/create a line like Set(@Plugins
On Sat, Sep 12, 2009 at 1:12 AM, Baskaraganesan Natarajan
wrote:
> Retrying…
>
>
>
> Hi,
>
>
>
> I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes
> custom field extension from
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