Hi all,
if an unprivileged user click a link to open a ticket, the link below will be
shown on browser as URL-address:
https://company.com/SelfService/Display.html?id=493
but if the user try to copy and past this url-adress in an other browser-tab
and changes id to 490 as shown below,
On Mon, Mar 29, 2010 at 10:27:45AM +0530, Praveen C wrote:
All mail sends using templates.
It sounds like your correspondence templates are not html
Thanks for your reply. Can you help me to enable this ??
Apply the documentation in docs/templates.pod to your Correspondence
It seems like the requestor receives mail sent to rt-comment. Or is
this a option I can disable?
On Tue, Mar 23, 2010 at 7:06 PM, Kenneth Marshall k...@rice.edu wrote:
The comment address is the mail to RT that is only sent to
admins and adminccs and not requestors or ccs. The default
is
Hi,
think this is a config error at your installation, tried it out just
in my installation and all i get is: No permission to display that
ticket
RT Rights Setup is really clean and good!
Possibly the requestor of Ticket 490 is the same like for ticket 493 ??
Torsten
2010/3/29 Tariq Doukkali
This does not happen out of the box. Comments only go to
AdminCc's and not the Requestor. This sounds like a local
modification, either to make requestors AdminCc's or to
send comments to requestors. Check your Scrips.
Cheers,
Ken
On Mon, Mar 29, 2010 at 02:30:45PM +0100, polloxx wrote:
It
Bad, bad, bad, bad idea. Did I mention that this is a bad
idea? :) Seriously, the CommandByMail gives a lot of access
to the internals of your RT system. It can totally subvert
your workflow. Imagine a generic E-mail that can close or
delete any ticket in the system. What are you trying to
Still a newbie. Using RT 3.8.2
I've been playing around with making an OnOwnerChangeNotifyOwner scrip
and I am having parsing errors.
I am using just a NotifyOwner Action with a custom template with the
stage as TransactionCreate.
Here is my template:
To: { my $old_owner =
Thanks for pointing that out! All is working now!
-Brian
-Original Message-
From: Potla, Ashish Bassaliel [mailto:c_apo...@qualcomm.com]
Sent: Monday, March 29, 2010 10:11 AM
To: Brian Lawson
Subject: RE: Problem with custom Template
Isnt there supposed to be a 'new' keyword somewhere?
Hi, Kenn.
My scrip should send an e-mail to user when a ticket were created.
It's configured like this (using the default shipped with RT):
Description: Ticket open - AutoReply
Condition: OnCreate
Action: AutoReply to Requestors
Template: global model - AutoReply
Stage: TransactionCreate
On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:
All,
I remember being able to do it once but can't figure it out. I do have
SuperUser privs so that isn't the problem.
IIRC, I can do this when logged in as root.
Thanks!
Discover RT's hidden secrets with RT Essentials
I think this was the case at one time but I don't think so know. To
clarify, I'm referring to the ones installed from /etc/initialdata.
On Mon, Mar 29, 2010 at 4:06 PM, Jesse Vincent je...@bestpractical.com wrote:
On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:
All,
I
On Mon, Mar 29, 2010 at 04:18:24PM -0400, Todd Chapman wrote:
I think this was the case at one time but I don't think so know. To
clarify, I'm referring to the ones installed from /etc/initialdata.
You can definitely edit searches when logged in as root and clicking
on the Edit link on the
One thing you may have to watch out for, that initially got me and went
unnoticed for quite a while. At the bottom of the template you usually
have something like this:
{$Transaction-Content()}
You will want to change to be:
{$Transaction-Content(Type = 'text/html')}
RT internally handles the
On Mon, Mar 29, 2010 at 4:30 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 04:18:24PM -0400, Todd Chapman wrote:
I think this was the case at one time but I don't think so know. To
clarify, I'm referring to the ones installed from /etc/initialdata.
You can
Hi,
I installed RT and I'm very happy with the result.
I have about 2,500 tickets a month around 100 people working on 20 queues.
Installed Active Directory authentication and many other plugins.
Now I want to go further. I was googling to find a Survey plugin.
I want to send a message to
Can you set up RT to log to multiple files? All the examples I've seen
look like you can only set one type of log level to log to a file.
-Brian
This communication, together with any attachments hereto or links contained
herein, is for the sole use of the intended recipient(s) and may
You could just have the resolved template include a link to a survey
monkey. http://www.surveymonkey.com/
On Mon, Mar 29, 2010 at 5:15 PM, Elton S. Fenner
elton.fen...@al.rs.gov.br wrote:
Hi,
I installed RT and I'm very happy with the result.
I have about 2,500 tickets a month around 100
On Mon, Mar 29, 2010 at 05:04:35PM -0400, Todd Chapman wrote:
On Mon, Mar 29, 2010 at 4:30 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 04:18:24PM -0400, Todd Chapman wrote:
I think this was the case at one time but I don't think so know. To
clarify, I'm
On Mon, Mar 29, 2010 at 04:46:01PM -0500, Brian Lawson wrote:
Can you set up RT to log to multiple files? All the examples I've seen
look like you can only
set one type of log level to log to a file.
Just log to syslog or screen and have syslog/apache do filtering
-kevin
Just sharing. This is how I disabled editing of certain custom
fields via the web UI.
Part 1: Make the word READONLY appear in your custom field's
description.
Part 2: Edit share/html/Tickets/Elements/EditCustomFields
(or whatever proper 'local' file :)) to look like this
On Mon, Mar 29, 2010 at 06:50:27PM -0400, Jeff Blaine wrote:
Just sharing. This is how I disabled editing of certain custom
fields via the web UI.
Part 1: Make the word READONLY appear in your custom field's
description.
Part 2: Edit
On Mon, Mar 29, 2010 at 6:08 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 05:04:35PM -0400, Todd Chapman wrote:
On Mon, Mar 29, 2010 at 4:30 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Mar 29, 2010 at 04:18:24PM -0400, Todd Chapman wrote:
I think
On 3/29/2010 7:04 PM, Jesse Vincent wrote:
On Mon, Mar 29, 2010 at 06:50:27PM -0400, Jeff Blaine wrote:
Just sharing. This is how I disabled editing of certain custom
fields via the web UI.
Part 1: Make the word READONLY appear in your custom field's
description.
Part 2: Edit
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