Hi All
Firstly, I should say, I'm really no coder. I can hack things about a bit, but
thats about it.
I've adapted
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages into the
following.
We use Opsview, which is a modified version of Nagios, and formats its emails
slightly
Please help with it:)
2011/2/16 Алексей Малов scukon...@gmail.com:
Hello! I've installed request-tracker-3.8.8 on Debian with apache2,
postgresql-8.4 and mod-perl. When I try to create a ticket, or change
user, or create new user I receive error:
Couldn't load user ''
Hi all,
I'm running RT 3.8.7 on Ubuntu 10.04 for a couple of months now so am
fairly comfortable with the basics. I'd like to be able to record
requestor info in custom fields with a ticket so that when an engineer
is assigned the ticket this info can be part of the summary mailed to
them.
Hi all,
first, thanks for releasing RT-3.8.9.
I wanted to try it out immediately but our server environment complains
about a missing dependency (Mason):
SOME DEPENDENCIES WERE MISSING.
STANDALONE missing dependencies:
HTTP::Server::Simple::Mason = 0.14 ...MISSING
rt-3.8.8 did not
Dear,
We're planning to install an intranet for our company, with knowledge
base and complete cms.
At the moment we use RT as our ticketing system. We want to integrate
this into the intranet.
What software do you advise to use in conjunction with RT?
Preferable OSS.
Thanks,
P.
I submitted a question a week or so ago and I still cannot solve my problem.
Please know I have searched the wiki quite a bit and have tried several
adaptations of different scenarios to try and achieve my goal.
I would like to have a custom field which is set at Transaction time to
the
Thanks for the reply, Kenn - I want the users to be able to be assigned the
ticket by the admin, but I don't want them to be able to change any ticket
assignments themselves. So Joe is in the Users group, and Sam is in the Admin
group. Sam needs to be able to assign ownership of a ticket to
On Thu, Feb 17, 2011 at 10:35:58AM -, Peter Nugent wrote:
Hi all,
I'm running RT 3.8.7 on Ubuntu 10.04 for a couple of months now so am
fairly comfortable with
the basics. I'd like to be able to record requestor info in custom fields
with a ticket so
that when an
On Thu, Feb 17, 2011 at 12:45:34PM +0100, Lars Reimann wrote:
Hi all,
first, thanks for releasing RT-3.8.9.
I wanted to try it out immediately but our server environment
complains about a missing dependency (Mason):
SOME DEPENDENCIES WERE MISSING.
STANDALONE missing dependencies:
On Thu, Feb 17, 2011 at 09:09:29AM -0500, Joe Kirby (gmail) wrote:
I submitted a question a week or so ago and I still cannot solve my
problem.
Please know I have searched the wiki quite a bit and have tried several
adaptations of
different scenarios to try and achieve my goal.
On Thu, Feb 17, 2011 at 08:06:03AM -0600, Jon Baker wrote:
Thanks for the reply, Kenn - I want the users to be able to be
assigned the ticket by the admin, but I don't want them to be able
to change any ticket assignments themselves. So Joe is in the Users
group, and Sam is in the Admin
On Thu, Feb 17, 2011 at 12:00:29PM +1000, Joanne Keown wrote:
I am having the devil of a job deleting values from Custom Fields.
Sometimes it works and
other times I can select the value to be deleted many, many times and it
just won't activate.
This sounds like a bug we fixed a
On Wed, Feb 16, 2011 at 04:23:32PM -0800, Lee Hughes wrote:
I've seen lots of requests for this in the archives but couldn't
find an easy solution. I'm looking for the TicketSQL syntax to only
show tickets where the LastUpdatedBy is not an RT user; i.e., the
ticket has been updated by an
Hi Kevin,
Thanks for replying so quickly I've read docs/templates.pod and now have
the requestor email address in the being returned in the mail. I'm not
so hot on the code though I just copied, pasted and swopped a few
obvious variables. I'm a bit lost when you say
You should be checking the
On Thu, Feb 17, 2011 at 05:04:30PM -, Peter Nugent wrote:
Hi Kevin,
Thanks for replying so quickly I've read docs/templates.pod and now have
the requestor email address in the being returned in the mail. I'm not
so hot on the code though I just copied, pasted and swopped a few
obvious
Never mind, I found it here at the bottom -
http://requesttracker.wikia.com/wiki/Template
--
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to
legal privilege. If
Adrian,
You determine how Good it is buy the way you grant privileges. The mistake
made by most is to grant way too many privileges on a Global basis coupled
with granting privileges to individual users as opposed to Queue level
privileges for specific user-defined groups. With RT, you can create
Bernard,
We have some notifications that use templates that display CF info that is
being modified during the transaction. So, if the notification is just
displaying Ticket metadata that isn't being modified by any other scrip,
we use TransCreate. Otherwise, we use TransBatch for all other scrips
I have an RT system running about 25 queues. I have a global scrip that runs
On Correspond to notify the requestor with the default Correspondence template.
I have one queue that I'd like to use a different template (to have a specific
message in addition to the update). The only way I see to
Jon,
Well, here's a thought.
1) For each Queue you want this type of situation, either make the
assigner the AdminCc, or create a group for just those users allowed to
assign tickets.
2) Then create scrip for that Queue that is conditioned by ChangeOwner and
in the action section, check to see
On Thu, Feb 17, 2011 at 11:03:54AM -0600, Jon Baker wrote:
I have an RT system running about 25 queues. I have a global scrip that runs
On Correspond to notify the requestor with the default Correspondence
template.
I have one queue that I'd like to use a different template (to have a
Jo,
Can you list what rights you assigned to groups/Queues for those CF's? We
have 3.8.7 and have not had this happen to us at all. You might find that
the rights to AdminCustomField are set one way for a group
(Config-CustomFIelds-Select-Group Rights) are different than for the
Queue where this
Hi kevin,
how can I skip it then? ;)
greetings,
l.r.
On 02/17/2011 05:09 PM, Kevin Falcone wrote:
On Thu, Feb 17, 2011 at 12:45:34PM +0100, Lars Reimann wrote:
Hi all,
first, thanks for releasing RT-3.8.9.
I wanted to try it out immediately but our server environment
complains about a
Peter,
What User values do you want to save from the Requestor (I assume they are
on the User Table) and what are the corresponding Custom Fields for each of
those values and what type did you set the CF's at?
Kenn
LBNL
On Thu, Feb 17, 2011 at 2:35 AM, Peter Nugent peter.nug...@hetg.ie wrote:
I was able to sort of hack it into resetting the ownership if someone outside
of the group attempts to change it. I created a scrip on Owner Change with
the following custom action:
my $GroupObj = RT::Group-new( $RT::SystemUser );
$GroupObj-LoadUserDefinedGroup( 'IT Admin' );
my $PrincipalObj
Perfect, that did work! Very cool!
On Feb 17, 2011, at 12:05 PM, Kenneth Marshall wrote:
I have an RT system running about 25 queues. I have a global scrip that
runs On Correspond to notify the requestor with the default Correspondence
template.
I have one queue that I'd like to use a
That's what I ended up doing and it looks like it's working great. Here's the
scrip action that I ended up using in case anyone else is looking for the
solution:
my $GroupObj = RT::Group-new( $RT::SystemUser );
$GroupObj-LoadUserDefinedGroup( 'IT Admin' );
my $PrincipalObj = RT::Principal-new(
Jon:
Another way to achieve what you want and eliminate having to set owner then
revoke it via the script is by modifying
/Elements/SelectOwner
Just get it to return the owner name as a string if the $session{'CurrentUser'}
is not a member of the IT Admin group.
Else If CurrentUser IT Admin
Heya folks,
Ran wget http://download.bestpractical.com/pub/rt/release/rt-3.8.9.tar.gz
gtar -xzf rt-3.8.9.tar.gz
Then when I try to make the upgrade after backing up.
# make upgrade
make: /Users/falcone/perl5/perlbrew/bin/perl: Command not found
/Users/falcone/perl5/perlbrew/bin/perl
On Thu, Feb 17, 2011 at 01:43:48PM -0500, Vance Walsh wrote:
Heya folks,
Ran wget http://download.bestpractical.com/pub/rt/release/rt-3.8.9.tar.gz
gtar -xzf rt-3.8.9.tar.gz
Then when I try to make the upgrade after backing up.
It looks like you might not have run ./configure. Were
I'm a little hesitant to change the source code just because I know I'll forget
I did it when I install the next update - also, this is only affecting one
queue. I'm also not too concerned as it is the IT Staff group that is being
assigned the tickets, and they are told not to change the
I'm using The RT::Authen::ExternalAuth Plugin, and all is working nicely.
The one things that I'd like is that when a user logs in, in addition to
updating the various account info (Real Name, Address, etc), I would like
the actual RT account username to be updated to match the account name
in
Alrighty,
ran ./configure with the same parameters used when I first installed RT, also
tried this with ./configure and no parameters
After DB update and Mason clean out I restarted apache and now External Auth
for LDAP is not working.
Apache logs simply show the standard failed login.
hi gang,
I'm trying to set up Request Tracker with RT::Authen::ExternalAuth.
Is there anywhere with more documentation on the various parameters
(besides the comments in the example config file)? I've been googling
and reading the wiki at requesttracker.wikia.com but cannot seem to
figure
Here's the problem:
Due to some reasons, I have 2 create.html (create ticket) pages, I want
to call them based on the queue selected.
I made following modifications to
/opt/rt3/local/html/Elements/CreateTicket file:
form method=post action=% RT-Config-Get('WebPath')
I've updated a test server to RT 3.8.9 from 3.8.8, and it doesn't seem to be
authenticating LDAP users any more (ExternalAuth version is 0.08). I switched
on debugging, and get this in my logs:
[Thu Feb 17 21:35:23 2011] [debug]: given_pass undefined
On Thu, Feb 17, 2011 at 10:08:45PM +, Tim Cutts wrote:
I've updated a test server to RT 3.8.9 from 3.8.8, and it doesn't seem to be
authenticating LDAP users any more (ExternalAuth version is 0.08). I
switched on debugging, and get this in my logs:
Unfortunately, you are correct. It
I am attempting to upgrade to rt 3.8.8 and when I try, as SuperUser to
Select a user's record under Config=Users I receive this error:
RT::User::CurrentUserRequireToSetPassword Unimplemented in
HTML::Mason::Commands.
(/opt/opt.CORE/rt-3.8.8/rhel5/share/html/Admin/Users/Modify.html line 353)
I
Hi,
We would like to answer ticket in ONE
queue called support using different languages.
The language depends on the language of the requestor.
If the requestor has no language set, we have to set
the language automatically (scrip) dependent on the
To-email-addr used for creating the ticket.
On Thu, Feb 17, 2011 at 04:19:28PM -0500, marthter wrote:
I have successfully set up the LDAP authentication against my Active
Directory server, and
testing it with my own Windows user and password, and that is working and
letting me log in
that way. However I get only a very
On Thu, Feb 17, 2011 at 11:30:21AM -0800, Mark A Bentley wrote:
I'm using The RT::Authen::ExternalAuth Plugin, and all is working nicely.
The one things that I'd like is that when a user logs in, in addition to
updating the various account info (Real Name, Address, etc), I would like
the
Hi Kenn,
By jove, you've got it! Thanks very much.
Regards
Jo
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, 18 February 2011 4:06 AM
To:
On Thu, Feb 17, 2011 at 04:27:40PM -0600, Susan McClure wrote:
I am attempting to upgrade to rt 3.8.8 and when I try, as SuperUser to
Select a user's record under Config=Users I receive this error:
RT::User::CurrentUserRequireToSetPassword Unimplemented in
HTML::Mason::Commands.
I read the README file.
Upgrading from 3.8.7
ran ./configure - ran ok
then did
make upgrade
Whats broken?
I go this back:
SOME DEPENDENCIES WERE MISSING.
STANDALONE missing dependencies:
HTTP::Server::Simple::Mason = 0.14 ...MISSING
GPG missing dependencies:
GnuPG::Interface
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