[rt-users] Disable mobile UI?

Hi list, is there any configuration option to (temporarily) disable the Mobile UI, so that it goes to the full website from mobile UAs, without having to manually alter the URL? Thanks -- Giuseppe Sollazzo Senior System Analyst Open Data Institute Awards 2016 "Individual Champion&

Re: [rt-users] HTML formatting of tables?

Erm, of course that switch is just for templates, i.e. for outgoing e-mails. I must be sleeping... Sorry! :) -- Giuseppe Sollazzo Senior System Analyst JISC's 50 most influential Higher Education professionals on social media<https://www.jisc.ac.uk/blog/uk-higher-education-soci

[rt-users] HTML formatting of tables?

it is displayed properly in the mail client. Am I missing something? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst JISC's 50 most influential Higher Education professionals on social media<https://www.jisc.ac.uk/blog/uk-higher-education-social-media-influencers-named-05-oct-20

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

+ Correct - and this is actually quite good. Going back to my first point, though, this makes it evident that the distribution contains info about how to move from RTFM to Articles, but no pointers on how to setup Articles in the first place. If this could be amended, it would be great, and as I sa

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

ADE files? Thanks, -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St Geo

Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

Hi all, is there anyone who has had the same issue or has any suggestion? Or should I remove RTFM from 4.0.0 and then repeat the migration? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board

[rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

ptom of us never having configured RTFM for use), so I suspect RTFM files are affecting the functionality. Is there a quick fix? I don't mind losing the RTFM 2.0 content to be honest. Any help would be greatly appreciated. Kind regards -- Giuseppe Sollazzo Senior System Analyst Member of the O

[rt-users] Best practices for staging and upgrading RT?

duplicate database - if there are situations in which it's not possible to migrate the db to a new version etc Any pointer is welcome. ? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards

[rt-users] Identifying sessions

ad online in the archives seems to confirm the suspicion. Any idea would be welcome. Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Car

[rt-users] Displaying HTML in RT4?

alled ScrubHTML, but that was just in RT3 - - Set($PreferRichText, true); - which parses some rich text and html, like text decoration or font face, but not tables for example. Is there any known way of doing this? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo S

Re: [rt-users] Alter "From" field in template

;;} >>elsif ($Ticket->QueueObj->Name eq 'W') >>{...} >>From: { if ($Ticket->QueueObj->Name eq 'Z') >>{ "z...@sgul.ac.uk";} >>elsif ($Ticket->QueueObj->Name eq 'W') >>{ "w...@sgu

[rt-users] Alter "From" field in template

elsif ($Ticket->QueueObj->Name eq 'W') {...} From: { if ($Ticket->QueueObj->Name eq 'Z') { "z...@sgul.ac.uk";} elsif ($Ticket->QueueObj->Name eq 'W') { "w...@sgul.ac.uk";} else { "supp...@sgul.ac.uk"; } -- Giusep

[rt-users] Can't update owner in Jumbo tab

was a similar problem in 3.5 but we're running 4.0.0. Any idea? Thanks, - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac

Re: [rt-users] Infinite loop of ticket creation

ut e-mails at each message. Not sure what system uses B, it might be RT as well or something similar. I'm surprised this doesn't affect more people. G > > Regards, - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Informatio

[rt-users] Infinite loop of ticket creation

useful docs? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 Twitter: http://twitter.com/sgulit --

[rt-users] A ticket's life through multiple queues

, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version

Re: [rt-users] Batch user add to group

now without much success... > > You should rather do: > > my $User = RT::User->new($RT::SystemUser); > $User->LoadByEmail($Email); > > printf "%s %s %s\n", $User->Name, $User->EmailAddress, $User->RealName; > > > Best regards, > Maciek > -

Re: [rt-users] Batch user add to group

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 20/08/12 15:44, Kevin Falcone wrote: > On Wed, Aug 15, 2012 at 12:12:21PM +0100, Giuseppe Sollazzo wrote: > > There is no existing command line utility, but it's mostly a matter of > a small perl script to load the user, calling

Re: [rt-users] Batch user add to group

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Thanks Kevin, I'm having a go with the RT Perl library. Best regards, Giuseppe On 20/08/12 15:44, Kevin Falcone wrote: > On Wed, Aug 15, 2012 at 12:12:21PM +0100, Giuseppe Sollazzo wrote: >> Hi there, >> I was wondering if ther

[rt-users] Batch user add to group

, but unprivileged. I want to make them privileged and add to a group. Has anyone done this before? Thanks, G - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17

Re: [rt-users] Correspondence and Resolved

03.2012 16:46 пользователь "Giuseppe Sollazzo" > mailto:gsoll...@sgul.ac.uk>> написал: > > > Hi there, we have templates for Correspondence and Resolved, as I > guess most people around here. > > The Correspondence template is activated whenever there is a > message

[rt-users] Correspondence and Resolved

o intercept this situation and send just one message? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Dir

Re: [rt-users] ****PossibleSPAM**** RES: RES: Hide comments from unprivileged users

t. > > Diaulas Castro > > Consultor Linux / Microsoft > > InterSolution Informática > > Tel.: (55 11) 3443-1472 > > www.intersolution.inf.br > > Oracle Certified Partner > > > > *De:*Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk] *Enviada em:* > quinta

Re: [rt-users] RES: Hide comments from unprivileged users

t; Certified Partner > > > -Mensagem original- De: > rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de > Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro de 2012 > 13:34 Para: rt-users@lists.bestpractical

[rt-users] Hide comments from unprivileged users

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, we're trying letting users access RT. It seems that unprivileged users see Comments, although they are not notified via e-mail. What's the relevant privilege I need to check? Thanks, Giuseppe - --

Re: [rt-users] RE S: Create Queues

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Apologies, I have no idea how this fell onto rt. Giuseppe On 29/02/12 13:43, Giuseppe Sollazzo wrote: > > Content-Type: text/plain; charset=ISO-8859-1 > > > Hi Dave, > > On 29/02/12 13:30, john s. wrote: >>> Not sure w

Re: [rt-users] RE S: Create Queues

t; for this purpose. > > Can anyone tell me what is wrong? > Nothing :) Simply, the server doesn't have ssh/scp access. It would be better if you could reinstate the job via ftp. Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing

Re: [rt-users] Include e-mail address in FriendlyFromLineFormat?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Thanks Kevin, that was a silly overlook on my behalf! Giuseppe On 23/02/12 17:17, Kevin Falcone wrote: > On Thu, Feb 23, 2012 at 05:01:38PM +0000, Giuseppe Sollazzo wrote: >> -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 >> >&g

[rt-users] Include e-mail address in FriendlyFromLineFormat?

doing so - unless you see something wrong. The issue is that this way what I get is the name of the sender of the e-mail (either the owner or the requestor, cc, etc), not their e-mail. For example, if I have sent the e-mail, I get: *IT Helpdesk <"Giuseppe Sollazzo">* which clearly br

Re: [rt-users] highlighting tickets with a reply

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Kevin, thanks, that's a great suggestion! Best regards, Giuseppe On 06/02/12 19:02, Kevin Falcone wrote: > On Mon, Feb 06, 2012 at 02:53:32PM +, Giuseppe Sollazzo wrote: >> >> a colleague here has asked me a question

[rt-users] highlighting tickets with a reply

ughly a highlighting background to the ticket in the list. Has anyone done anything similar? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace Lond

Re: [rt-users] Set Subject in if/then clause

ces/training.html) > * Boston ? March 5 & 6, 2012 - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN

Re: [rt-users] Set Subject in if/then clause

eq 'Work Queue') { "Helpdesk > Job Logged: " . $Ticket->Subject . " Output this"; } elsif > ($Ticket->QueueObj->Name eq 'Task Queue') { "Support Job Logged: " > . $Ticket->Subject . " Output that"; } else { "Output other&q

Re: [rt-users] Set Subject in if/then clause

oblem with the {$Ticket->Subject} which I'm not sure I know how to deal with I get a subject line like: *Helpdesk Job Logged: {RT::Ticket=HASH(0x1034ec88)->Subject} Output that* which suggests the compiler is getting the object as a pointer rather than its content. Any idea? Tha

Re: [rt-users] Set Subject in if/then clause

that directive (a non-Perl one) within the if-clause. Thanks, Giuseppe > On 2012-02-01 12:03, Giuseppe Sollazzo wrote: >> Hi, I'm trying to set up a different subject for different queues >> in the same template (autoreply). This doesn't seem to work: >> >>

Re: [rt-users] Set Subject in if/then clause

on why it shouldn't. I might need to do more versatile stuff than just adapting the Subject in that very simple way, so if there's anyone who can recommend how to do so, please let me know. Thanks, Giuseppe > > On Feb 1, 2012, at 6:03 AM, Giuseppe Sollazzo > wrote: > &g

[rt-users] Set Subject in if/then clause

bject} "Output this"; } elsif ($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job Logged: {$Ticket->Subject} "Output that"; } else { "Output other"; } } Is there a way to get this work? Thanks, Giuseppe - -- ___

Re: [rt-users] Print tickets?

My question was more about whether there are plans for an extension allowing users to select dynamically what they want to print - although the css is good enough for the moment Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Servic

[rt-users] Print tickets?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, is there any extension allowing tickets to be printed in fully or partially? Something generating like a "printable version" a' la wikipedia. Thanks, Giuseppe - -- ____ Giuseppe Sollazzo

Re: [rt-users] ModifySelf on a group?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Please ignore it - I was checking in the wrong bit of configuration. Apologies! G On 16/11/11 10:36, Giuseppe Sollazzo wrote: > > Hi there, there are some privileges, like ModifySelf, that seem to > be only grant-able to single users,

[rt-users] ModifySelf on a group?

x27;m trying to let a group of users edit their RT at a Glance, but possibly I'm not getting it right. Thanks, G - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terra

Re: [rt-users] turning off automated e-mails

iki -- > and then I went in and, via a custom callback I got from the Wiki, > suppressed the listing of those numerous "e-mail sent" entries > that pollute the ticket history. But this solution means that I'm > forever copying and pasting to and from e-mails to user

Re: [rt-users] Sorting custom fields

;RT::Queue-RT::Ticket' > AND (q.Name IS NULL OR q.Name = 'Blocks') ORDER BY cf.LookupType > ASC, ocf.SortOrder ASC; - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of Londo

Re: [rt-users] Sorting custom fields

ge. > > Kenn LBNL > > On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo > mailto:gsoll...@sgul.ac.uk>> wrote: > > > On 14/11/11 17:24, Kenneth Crocker wrote: >> Giuseppe, > > > >> Are you talking about hoe the VALUES appear or the way the > Fie

Re: [rt-users] Sorting custom fields

rt order for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Thanks, Giuseppe > > Kenn LBNL > > On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo >

[rt-users] Sorting custom fields

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George&#

Re: [rt-users] RT Mobile - home page?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Kevin, thanks for your reply. Do you think that moving to 4.0.2 will sort it? Thanks, Giuseppe On 09/11/11 16:47, Kevin Falcone wrote: > On Wed, Nov 09, 2011 at 04:22:11PM +0000, Giuseppe Sollazzo wrote: >> I've noticed that if

[rt-users] RT Mobile - home page?

te it separately? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +

[rt-users] Emptying the reply to a ticket

eply" on one of the history items, I get that item quoted. Is it possible to disable the quoting, and have both replies to generate just an empty text field? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Informatio

[rt-users] showing requestor's info on the ticket

27;m trying to achieve - or is there any other best practice to follow? Thanks, Giuseppe - -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsol

Re: [rt-users] What permissions to edit RT-at-a-glance?

Ah, thanks! G On 26/07/11 14:27, Kevin Falcone wrote: On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote: I might be wrong, but I seem to remember there was a specific privilege to let a user edit their RT at a glance (e.g. by letting them redefine the order of elements). I&#

[rt-users] What permissions to edit RT-at-a-glance?

aturally it's not the one. Is there such permission, or is it just for the super user? Thanks, Giuseppe -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London

[rt-users] LDAP attr_match vs multiple values

; 'st', 'Zip' => 'postalCode', 'Country' => 'co'

Re: [rt-users] Still issues with Nagios Autoclose - Commit dies

Uhm... apologies to all. I'll head back to the archives, I must have done something weird with the codebase. Kevin Falcone wrote: >On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote: >> Hi all, >> I'm experimenting with the Nagios Autoclose. >&

[rt-users] Still issues with Nagios Autoclose - Commit dies

$merged_ticket->SetStatus($resolved); So I assume somewhat it doesn't manage to merge the tickets. But why does it fail here and not, say, when it calls "MergeInto"? Thanks to anyone who can help, Giuseppe -- Giuseppe Sollazzo Senior Systems Ana

Re: [rt-users] RT error “Couldn't load user ''

thing for question 1 though ____ From: Giuseppe Sollazzo To: Asanka Gunasekera Cc: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 15:41:52 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Asanka, On 22/06/11 11:03, Asanka Gunaseke

Re: [rt-users] RT error “Couldn't load user ''

/bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terra

Re: [rt-users] Error when editing RegExp in RT::Extension::Nagios

gex about 12 lines. best wishes sunnavy On 11-06-21 15:32, Giuseppe Sollazzo wrote: Hi, I've edited the regular expression that is matched against subjects to look like m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt: ([^/]+)/?(.*)\s+is\s+(\w+)}i which should match, prov

[rt-users] Error when editing RegExp in RT::Extension::Nagios

(s) Create for txn #19182 on ticket #103 (/opt/rt4/sbin/../lib/RT/Scrips.pm:367) Any idea? Thanks, Giuseppe -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW1

Re: [rt-users] RT-External Auth & RT 4.0

e email content security solution. Download a free evaluation of MailMarshal at www.marshal.com # 2011 Training: http://bestpractical.com/services/training.html -- ____ Gi

Re: [rt-users] RT error “Couldn't load user ''

in my case I am unable to do so since AD authentication is my primary method of authentication. -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email:

Re: [rt-users] RT::Extension::Nagios

Ok - so I assume there's no way of having this to work when installed via cpan? G On 20/06/11 16:11, Kevin Falcone wrote: On Mon, Jun 20, 2011 at 03:53:23PM +0100, Giuseppe Sollazzo wrote: Did you run make initdb? Do you have the On Create Update Nagios Tickets scrip? That scrip wil

Re: [rt-users] RT::Extension::Nagios

>Did you run make initdb? Do you have the On Create Update Nagios >Tickets scrip? That scrip will log if it matches in the subject. Hi Kevin, thanks - I haven't. I can't find such info in the readme/wiki. Is there any example anywhere else? So basically, 1) There's no "update nagios" option

[rt-users] RT::Extension::Nagios

rver_root is WARNING" "PROBLEM Service Alert: sambaserver/sambaserver_root is OK" but no automatic closure/merge happened. As I said, there's no mention in the logs. How can I understand what's going on? Thanks, Giuseppe -- Gius

Re: [rt-users] limit ticket list display on requestor login

;s missing the effect of "ShowTicket", which allows the grantee to see the list of tickets. A couple of improvements that would be great to have in future are - bulk update of users (e.g. I imported all users as privileged, it turns out I wanted them unprivileged, I wish I could do it

Re: [rt-users] limit ticket list display on requestor login

Yes, Kevin, I know that. What I mean with "flexible" is the capability of customising "RT at a Glance" on a per-group basis. Giuseppe On 15/06/11 16:29, Kevin Falcone wrote: On Wed, Jun 15, 2011 at 09:56:02AM +0100, Giuseppe Sollazzo wrote: - customising RT at a glance m

Re: [rt-users] Test from e-mail gsollazz, queue Helpdesk

Apologies for this, was meant to be sent to our RT instance. G On 15/06/11 11:33, Giuseppe Sollazzo wrote: -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace L

[rt-users] Test from e-mail gsollazz, queue Helpdesk

-- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] limit ticket list display on requestor login

nprivileged, I wish I could do it from within the interface rather than by scripting). - customising RT at a glance made simpler - I know you can create dashboards, still it seems not that flexible? Thanks again for your kind help and accurate explanation. Best regards, Giuseppe -- __

Re: [rt-users] limit ticket list display on requestor login

ards; Roy -Original Message- From: Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk] Sent: 10 June 2011 15:33 To: Raed El-Hames Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] limit ticket list display on requestor login Hi Raed, thanks a lot as that explains it. This user is

Re: [rt-users] limit ticket list display on requestor login

tpractical.com] On Behalf Of Giuseppe Sollazzo Sent: 10 June 2011 14:15 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] limit ticket list display on requestor login Hi Kevin, that was my first thought - however in "global group rights" all checkboxes in general/staff/admin ri

Re: [rt-users] limit ticket list display on requestor login

On 10/06/11 14:03, Kevin Falcone wrote: On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote: Uhm... it seems not to behave like I would like to. Basically I have a privileged user U that is part of group "G". On queue Q group G has right to show/modify/reply, whereas the system

Re: [rt-users] limit ticket list display on requestor login

y -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo Sent: 10 June 2011 10:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] limit ticket list display on requestor login Hi, I gue

[rt-users] limit ticket list display on requestor login

ith just permissions management? Thanks, Giuseppe -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] Ldap Import and Groups

Kevin Falcone wrote: On Thu, Jun 09, 2011 at 05:06:15PM +0100, Giuseppe Sollazzo wrote: Hi there, I've tried the ldap import script which run smoothly except for one thing: the users weren't put in the group specified. The documentation could use some revising it seems sett

[rt-users] Ldap Import and Groups

eged users, or all users with no group membership. Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] LdapImport

Thanks Kevin! G On 08/06/11 15:21, Kevin Falcone wrote: On Wed, Jun 08, 2011 at 03:14:10PM +0100, Giuseppe Sollazzo wrote: The question is if there's anything automatically done after the first import or if I will have to crontab an execution of the import script whenever I know my

[rt-users] LdapImport

ll have to crontab an execution of the import script whenever I know my LDAP database has changed. Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London

Re: [rt-users] RT::Extension::LDAPImport install fails

port even upon rebooting. Thanks, G On 31/05/11 15:32, Kevin Falcone wrote: On Tue, May 31, 2011 at 10:52:43AM +0100, Giuseppe Sollazzo wrote: t/00-load.t ... ok t/01-ldap.t ... 1/12 Creating new LDAP server on port 10636 ... Accepted connection from: 127.0.0.1 Creating new LDAP serve

Re: [rt-users] RT::Extension::LDAPImport install fails

Hi Kevin, thanks for your reply. Comments inline. On 26/05/11 16:55, Kevin Falcone wrote: On Thu, May 26, 2011 at 02:59:05PM +0100, Giuseppe Sollazzo wrote: The reason I answered "n" is that if I try and install the test package I get the following output (even if I try the install

Re: [rt-users] RT::Extension::LDAPImport install fails

LDAPImport. I'm still happy to run through cpan rather than tarball so if you have any idea how to sort this out that would be awesome. Many thanks, Giuseppe On 26/05/11 14:41, Kevin Falcone wrote: On Thu, May 26, 2011 at 01:58:00PM +0100, Giuseppe Sollazzo wrote: Hi, I'm trying to

Re: [rt-users] RT::Extension::LDAPImport install fails

LDAPImport. I'm still happy to run through cpan rather than tarball so if you have any idea how to sort this out that would be awesome. Many thanks, Giuseppe On 26/05/11 14:41, Kevin Falcone wrote: On Thu, May 26, 2011 at 01:58:00PM +0100, Giuseppe Sollazzo wrote: Hi, I'm trying to

[rt-users] RT::Extension::LDAPImport install fails

ynamic] Error 255 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

[rt-users] RT4 - Apache2::Autocomplete vs RTx::EmailCompletion?

uilt-in as stated on the "what's new pages", but can't find any docs about it on the wiki so I'm unable to configure it. Any hint? Thanks, Giuseppe -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services

Re: [rt-users] Name in Use

Ok - there's a problem with this solution. If I limit the match to the EmailAddress, ldap data are not imported. Is the only solution possible that of using two different definition of the ldap, one for auth and one for info? Cheers, G On 12/05/11 16:27, Giuseppe Sollazzo wrote: Ah,

Re: [rt-users] Name in Use

], to 'attr_match_list' => [ 'EmailAddress', ], ? Thanks, G On 12/05/11 16:17, Thomas Sibley wrote: On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I&#

[rt-users] Name in Use

a user with the same name in the authentication authority... is there any chance to disable CanonicalizeUserInfo - providing that is responsible? Or maybe using AutoCreateFromExternalUserInfo (even though that would not be the behaviour I'd like to activate). Any suggestion really appr

[rt-users] CentOs 5.5

r should do. G -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

That's good to know. Thanks, Giuseppe On 20/04/11 17:11, Kevin Falcone wrote: There are plenty of RT extensions that are stable with lower version numbers than .05 -kevin -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Inform

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

On 20/04/11 16:56, Kevin Falcone wrote: On Tue, Apr 19, 2011 at 12:19:28PM +0100, Giuseppe Sollazzo wrote: thanks for the advise - I'll try this one although I'm wondering if it's stable enough? I'm not sure why it would be unstable? Release number "0.05" is g

[rt-users] External (non-LDAP/database) users management

;d like to hear about it. Thanks, Giuseppe -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

ey wrote: On 04/15/2011 11:23 AM, Giuseppe Sollazzo wrote: Hi all, I've been trying to use this scrip to auto close Nagios tickets upon recovery: http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages The Script is launched, but there's an error [Sat Mar 5 02:40:02 2

[rt-users] AutoCloseOnNagiosRecoveryMessage

g a very old script? We use Nagios2 so until we update to Nagios3 I can't use the other recommended script, so any help would be really appreciated. Best regards, Giuseppe -- ____ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Se

Re: [rt-users] Refresh interval on RT 3.8.7

Ah, for some reason this message didn't reach me. Got it from the archives. Homepage -> HomePage. Thanks. Giuseppe On 10/03/11 16:21, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:09:02PM +, Giuseppe Sollazzo wrote: On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011

Re: [rt-users] Refresh interval on RT 3.8.7

On 10/03/11 16:07, Kevin Falcone wrote: On Thu, Mar 10, 2011 at 04:00:21PM +, Giuseppe Sollazzo wrote: Has anyone got any other idea about how to solve this? The user preference is working fine for me, you didn't say if you fixed your spelling error or checked for user prefer

Re: [rt-users] Refresh interval on RT 3.8.7

Hi there, Has anyone got any other idea about how to solve this? Cheers, Giuseppe On 04/03/11 16:51, Giuseppe Sollazzo wrote: Yep, done that too to no luck. Giuseppe On 04/03/11 16:50, Lander, Scott wrote: Also, If I remember right, changes to RT_SiteConfig require an Apache restart

Re: [rt-users] rt-mailgate rejects incoming email

h as account numbers, balance information, or wire transfer requests. The PrivateBank is not responsible for the security of sensitive information received by email. -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George&#x

Re: [rt-users] Refresh interval on RT 3.8.7

Behalf Of Kevin Falcone Sent: Friday, March 04, 2011 9:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Refresh interval on RT 3.8.7 On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote: Hi all, I was looking for a way to set up a global refresh interval for the pages

[rt-users] Refresh interval on RT 3.8.7

However, even upon reloading the pages (with a logout) doesn't change the "refresh" component shown in the homepage. We run RT 3.8.7 so there shouldn't be compatibility issues. Am I missing something? Thanks, Giuseppe -- ____ Giuseppe Sollazzo S

[rt-users] solved - RTx::EmailCompletion adding name/other fields to pop down display

$outstring= $outstring . " - " . $entry->get_attribute($attribute)->[0]; #or pass it to a formatting function } push(@emails, $outstring); } Any comment or questions are welcome! Best regards, Giuseppe On 02/03/11 17:00, Giuseppe Sollazzo wrote: Hi Kevin, hi all. Aft

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