Re: [rt-users] Searching ticket content?

On 7 Nov 2016, at 8:57, Alex Hall wrote: Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, Does your search builder page not have "Content" as a choice in the pull-down menu with "Subject" as the default? - RT 4.4

Re: [rt-users] create transaction record

On 10 Oct 2016, at 17:16, Bryon Baker wrote: Hello List I have created a custom scrip the will respond to an email via a web service call. I would like to create a transaction with the return message. Can someone give me a little code snippet or some direction on how to create the

Re: [rt-users] Create ticket via API ignores Requestors field on notify requestors?

On 11 Oct 2016, at 15:58, Andrew Ruthven wrote: > Any other suggestions?  I'm kinda grasping at straws here. Perhaps you need to make Scrip 22 runs in the "Batch" scrip stage? - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston -

Re: [rt-users] Bad characters in names loaded from LDAP (AD)

On 11 Oct 2016, at 5:51, Jan Burian wrote: Hi Bill, thank you for your response. Sry not to mention our database. We use PostreSQL. After I wrote first email a also checked encoding in database. The database was with following parameters: Name| Encoding | Collate | Ctype

Re: [rt-users] Unable to connect to MySQL during RT upgrade

On 10 Oct 2016, at 19:56, Alex Hall wrote: On Oct 10, 2016, at 18:18, Keith Edmunds wrote: The 'update-rt-siteconfig' command still seems to be working on the 4.2.8 install, not the new 4.4.1. update-alternatives(8) Typing the (8) exactly as shown gives me a

Re: [rt-users] Bad characters in names loaded from LDAP (AD)

On 10 Oct 2016, at 16:26, Jan Burian wrote: Hi all, we have RT 4.4.0 on CentOS 7 and Perl v5.22.1. And we are starting to use RT in production. We configured RT to authenticate users via LDAP (RT::Authen::ExternalAuth::LDAP). Our LDAP server is MS AD (Win 2008 R2). [...] Authentication is

Re: [rt-users] powetmaster undeliverd loop prevention

On 21 Jun 2016, at 8:40, Woody - Wild Thing Safaris wrote: Hello, I recently had an issue where one of the requestor emails was bouncing, and a reply was sent from postmaster back to RT. The reply also contained the subject tag, so caused a correspondence on the ticket, mailing the bouncing

Re: [rt-users] Best file layout for Centos7 + apache

On 7 May 2016, at 12:47, Duncan Morgan wrote: Thanks Bill.   So what you are saying is don't make any configuration changes as far as file locations and put everything in the doc root? No, I'm saying that I do exactly as Thomas Bätzler described: install to /opt/rt4/ and configure an

Re: [rt-users] Best file layout for Centos7 + apache

On 7 May 2016, at 10:46, Duncan Morgan wrote: Hello All   I have previously installed rt4 files in /var/www/rt4 (by setting the $PREFIX) but my concern is that this creates a security risk. Can you detail that concern? Not saying it's wrong, I just don't see anything particularly risky.

Re: [rt-users] rt-server.fcgi hangs

On 2 Feb 2016, at 11:22, Joseph Mays wrote: Here’s what I get in the logs when try to pull an info.php from the website Why would you think that is a reasonable thing to do? I would hope that would NOT work on any normal RT installation. I don't know why I wrote that, it was a year

Re: [rt-users] rt-server.fcgi hangs

On 1 Feb 2016, at 15:53, Joseph Mays wrote: Here’s what I get in the logs when try to pull an info.php from the website Why would you think that is a reasonable thing to do? I would hope that would NOT work on any normal RT installation. The possible reasons for RT not working are

Re: [rt-users] INET6 - bug

On 29 Dec 2015, at 16:36, Marcelo Calado | TBS TAX Services wrote: Hi There, I've been having this error after the Fetchmail has flushed my mails: Subroutine IO::Socket::INET6::sockaddr_in6 redefined at /usr/share/perl5/Exporter.pm line 67. at /usr/share/perl5/IO/Socket/INET6.pm line 21. I

Re: [rt-users] Debugging RT code....

On 7 Dec 2015, at 20:01, Gary Greene wrote: I’m working on updating the rt-reminders.pl to work with the newer API, and I’m getting the following error when running it from command-line: rt:~/bin # /root/bin/rt-reminders.pl -r Can't call method "warn" on an undefined value at

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 2 Dec 2015, at 12:45, dwdixon wrote: Got it, so I removed the ServerName from httpd.conf and set it back to the default of nothing set for ServerName in httpd.conf. The error you said was not serious was what triggered me to start messing with ServerName in httpd.conf so I think that was

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 30 Nov 2015, at 12:23, dwdixon wrote: Hi Bill, I am not seeing anything in my apache error log regarding the config line you've highlighted here, I obtained all the contents of my /etc/httpd/conf.d/rt.conf file from the RT documentation here

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 30 Nov 2015, at 15:02, dwdixon wrote: Hi Bill, Thanks for getting back with me so quickly- I was sort of on the right track based on what you've indicated but long story short I think you're correct and this info has helped me further...When I initially did a "httpd -S" I got:

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 24 Nov 2015, at 17:30, dwdixon wrote: > ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ I'm SHOCKED that your Apache error log says nothing about that...

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 23 Nov 2015, at 17:03, dwdixon wrote: Sorry correction to my last reply it came back null only *before* I wiped the private tree for rootmy mistake I meant to remove that part of my last replythe output shown in my last reply of make testdeps is the output after I had wiped the

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 23 Nov 2015, at 15:57, dwdixon wrote: This was sort of the problembasically I installed many Perl modules via cpanm and apparently that's a problem in certain circumstances which I'm not totally sure about at this time. To fix this error I installed the CentOS @epel repo version of a

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

On 23 Nov 2015, at 11:02, dwdixon wrote: I'm not an Apache/httpd configuration expert especially when modules are involved so I would GREATLY appreciate any and all help: Can't locate UNIVERSAL/require.pm in @INC

Re: [rt-users] :Extension::MobileUI +rt-4.2.12

On 20 Nov 2015, at 5:37, wajdi wrote: Hello, How can i access to my rt-4.2.12 with mobile interface? With rt-4.0 or greater we have Did you read the "DEPRECATED" section of that page? RT::Extension::MobileUI but with rt-4.2.12 I

Re: [rt-users] RT creates CLOSE_WAITS

On 30 Oct 2015, at 3:48, Asanka Gunasekera wrote: Hi thank you for the reply, I am using mod_perl 2.0.9 I suggest switching to mod_fastcgi or mod_fcgid as a first step. I use mod_fastcgi because my RT instances all have long legacies, but on a newly-built system mod_fcgid is probably a

Re: [rt-users] RT creates CLOSE_WAITS

On 28 Oct 2015, at 4:07, Asanka Gunasekera wrote: Hi all I have been struggling with this CLOSE_WAITS. I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT rt-4.2.12 and Apache httpd-2.2.31. I can log in and all, but after a while I am seeing CLOSE_WAIT socket are created for each

Re: [rt-users] How manage error message from stmp

On 21 Sep 2015, at 8:41, Albert Shih wrote: Hi, When someone add a CC (at creation, of after) and this person make a mistake the address is wrong how can I known that (or the person). For example : When a ticket was create with Cc: first_address, second_wrong_address the smtp server

Re: [rt-users] mysql>=2.1018 ...MISSING

On 15 Sep 2015, at 15:51, Jonathan Murray wrote: [...] It's a different error now, but some progress as it's not related to mysql. I'm using this as my configure: ./configure --with-web-user=apache --with-web-group=apache --enable-graphviz --enable-gd --with-db-type=Pg I'm assuming that

Re: [rt-users] Pg FTS query works, RT search returns 0 results ( was: '.' as delimiter/boundary breaks domain name searches)

On 31 Aug 2015, at 9:39, Jeff Blaine wrote: I'm reviving this one time in case anyone has further ideas. * PostgreSQL 8.4.20 (RHEL 6.6) with FTS does the right thing when parsing an email address[1] I question that. I know that with Pg 9.0 the FTS indexer does arguably "right" things in

Re: [rt-users] Lockdown CC and AdminCC

On 24 Aug 2015, at 15:40, Matt Zagrabelny wrote: On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged

Re: [rt-users] Custom Field Security

On 4 Aug 2015, at 4:30, Joseph D. Wagner wrote: I would like for unprivileged users to be able to enter and view custom fields on the tickets they enter. I setup the custom field for Ticket and added it to a specific Queue. I figured out how unprivileged users can enter custom fields for

Re: [rt-users] Comment

On 17 Jun 2015, at 13:57, Daniel Moore wrote: Hello, Is there anyway to take the comment directly out of lifecycle for the Tickets? I have been able to rename some things but we do not want users commenting on Tickets since the default behavior for a comment is to not reply or send emails

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

On 11 May 2015, at 17:50, Rabin Yasharzadehe wrote: On Sun, May 10, 2015 at 7:45 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon. Transaction: Given to rabin by X Queue: sandbox Subject: *(No subject given)* Owner: rabin Requestors: rabin Status: new Ticket: https://rt ​the 2nd mail

Re: [rt-users] User able to view, comment, reply to tickets not belonging to themselves

On 12 Mar 2015, at 18:41, Michael Jablonski wrote: Hello everyone, I currently have RT 4.2.9 installed. I have the ability for our customers to log in and view their open and resolved tickets. This all works great and they can comment, reply and change the status on their tickets. However

Re: [rt-users] Queue Admin, not RT Admin

On 5 Feb 2015, at 10:07, Lewis, Valerie wrote: I have recently become one of the campus administrators for our RT system. As a result, I am fielding a lot of requests from staff for privledges to different queues. One in particular is a director within IT wanting to be admin for queues that

Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 24 May 2013, at 18:06, Gary McRae wrote: I have not explained we'll. The installation was fully from the apt repository. The files in /tmp are from my attempts to overcome the problem. Nothing has been installed from /tmp. apt-get install rt4-extension-assettracker installs without any

Re: [rt-users] Problems upgrading from 3.9.3

On 17 May 2013, at 10:45, Ruslan Zakirov wrote: On Fri, May 17, 2013 at 6:37 PM, saxmad g.ma...@fairfx.com wrote: I'm on Postgres 9.2 on Debian Wheezy. So is this a Postgres issue or an RT upgrade issue ? Both. RT uses something that is deleted. Pg deleted something that is used by

Re: [rt-users] RT4 Postfix/Apache Email Return-Path causing issues

On 20 Mar 2013, at 17:37, Billington, James wrote: This looks like it might work. It just feels like we're tricking the system as a workaround instead of fixing it at the root. Not really. Return-Path is a header that gets created by an MTA for local delivery or when constructing a bounce

Re: [rt-users] searching for tickets that haven't had a response yet?

On 11 Jul 2012, at 10:27, Roedel, Mark wrote: What's the proper TicketSQL to return the list of tickets that don't yet have a Told date set? The answer to that may be version sensitive, since it appears to me that there is breakage in at least versions 3.8.7, 3.8.11, and 4.0.5. You will

Re: [rt-users] Error creating tickets

On 22 Jun 2012, at 6:55, Al Kay wrote: [Thu Jun 21 21:09:47 2012] [error]: Couldn't create a ticket group of type 'Requestor' for ticket 879: Could not create group (/opt/rt4/sbi$ [Thu Jun 21 21:09:47 2012] [crit]: Couldn't create ticket groups for ticket 879. aborting Ticket creation.

Re: [rt-users] Error creating tickets

except creating tickets... That leaves doing the database conversion from 3.8.x to 4.x as the most likely reason for a problem. Did you run make upgrade AND make upgrade-database with the database running? -Original Message- From: Bill Cole rtusers-20090...@billmail.scconsult.com

Re: [rt-users] Slightly off-topic

On 12 Jun 2012, at 16:26, Paul Tomblin wrote: I have a need to access information in another database simultaneously to the , so I cloned RT::Handle.pm into my own RTx::FooBar::Handle that access the other database. Now I'm testing this on my Linux box and everything is running fine, but I

Re: [rt-users] Require owner before update

On 18 May 2012, at 7:49, Mayk Backus wrote: Hi List, I'm searching the list but can't find anything usefull for now. At our site, a lot of agents lack becoming owner of tickets. I want them to take a ticket first and then start working on it. Is there a way to force this that the must be

Re: [rt-users] How do I override a default scrip?

On 18 May 2012, at 14:45, Paul Tomblin wrote: How can I override a default scrip for a queue? You don't. A Scrip is either Global or limited to a single Queue, and is either enabled or disabled in that scope. If you have a Scrip that you want to apply to all Queues except for one, you need

Re: [rt-users] How do I override a default scrip?

On 18 May 2012, at 17:40, Paul Tomblin wrote: On Fri, May 18, 2012 at 3:47 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: Another option is to modify the Global Scrip with a User Defined Condition that returns 0 if the Queue is one that you want to exempt. How do I

Re: [rt-users] How do I override a default scrip?

On 18 May 2012, at 18:40, Paul Tomblin wrote: On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin ptomb...@xcski.com wrote: rtusers-20090...@billmail.scconsult.com wrote: Another option is to modify the Global Scrip with a User Defined Condition that returns 0 if the Queue is one that you want to

Re: [rt-users] How do I override a default scrip?

On 19 May 2012, at 0:15, Paul Tomblin wrote: On Fri, May 18, 2012 at 11:51 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: On 18 May 2012, at 17:40, Paul Tomblin wrote: On Fri, May 18, 2012 at 3:47 PM, Bill Cole rtusers-20090...@billmail.scconsult.com wrote: Another option

Re: [rt-users] If I change domain name, how screwed am I?

On 15 May 2012, at 16:32, Mister IT Guru wrote: Hi guys, I know I've lurked on the list for years, but I've never really ever had a problem with RT. Until now, I've been asked to change the domain name for an RT instance, and I'm thinking, this is going to be a bad day! Does anyone have any

Re: [rt-users] RT3 - login history recorded?

On 2 May 2012, at 18:50, Joseph Spenner wrote: I'm using RT 3.8.8 and am curious whether RT records login history of users logging into the web interface. Not in its default config, but it can if you want it to and do external auth. If you use the RT::Authen::ExternalAuth extension and have

Re: [rt-users] rt4.0: anonymous hash error on apache startup

Ruslan Zakirov wrote, On 5/28/11 1:46 PM: Hello, Problem is in your config file. Somewhere you set a hash option (key-value pairs), but misses key or value and number of elements in assignment is odd. A very likely cause of this is the ChartFont setting. It changed from a scalar in RT3 to a

Re: [rt-users] Remove a post to the group?

Mark Jenks wrote, On 1/9/11 8:46 AM: I posted something out here, and now the link is showing up in Google search, and I want to get rid of it. Is there a way to completely remove a post? http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg27228.html No. You could try to get

Re: [rt-users] RTx::Calendar Not Displaying

Lee Hughes wrote, On 12/29/10 7:01 PM: I've installed and configured RTx::Calendar per the instructions and restarted the web server but don't see any links to it anywhere. I have syslogging set to debug but no errors are logged. Here are the relevant settings from RT_SiteConfig.pm: # Calendar

Re: [rt-users] see others tickets

Josef wrote, On 11/3/10 4:46 PM: Yes, but only priviledged users see this... I don't want end users to change my settings. Privileged in RT does not mean that a user is able to change system settings. It means that a user gets the full UI instead of SelfService and shows up by default in the

Re: [rt-users] SMTP for email

seb...@gmail.com wrote, On 9/30/10 2:24 PM: On Thu, Sep 30, 2010 at 2:42 AM, Emmanuel Lacour elac...@easter-eggs.com wrote: On Tue, Sep 28, 2010 at 03:25:11PM -0300, seb...@gmail.com wrote: Hi Folks, Is there any way we could use our external qmail server to handle RT outgoing emails,

Re: [rt-users] Securing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm

Val Polyakov wrote, On 9/15/10 3:51 PM: Plaintext. But that doesnt matter - because its a RT db, with nothing else on it. Security has no problem with it. They only have a problem with storing the domain account credentials in plaintext. I'm not sure that it will satisfy the people you are

Re: [rt-users] RT not sending email

Jonathan Rummel wrote, On 1/28/10 11:51 AM: Hi Andreas, I am currently having this same problem. Did you ever figure it out? Thanks so much! Jonathan Andreas Heinlein-2 wrote: Hello, I need your help debugging RTs mail system. I have had RT send emails successfully when replying

Re: [rt-users] Asset Tracker on a new install of RT

Brenner, Martin wrote, On 1/28/10 2:11 PM: We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new

Re: [rt-users] Spam filtering in RT

Venkateswaran, Subbaraman wrote, On 7/6/09 10:05 AM: Hello everyone, Would like to understand what's the best strategy to stop spam emails creating tickets in RT ? Thanks for your time. That's a bit like asking what's the best vehicle? without mentioning what sort of transportation you

Re: [rt-users] devel list AssetTracker

Natxo Asenjo wrote, On 7/4/09 7:51 AM: hi, My apologies for posting here, but I in the assettracker some things remain unanswered (see http://code.google.com/p/asset-tracker-4rt/wiki/FeatureRequestPage ) Is there a devel mailing list for asset tracker? There is no mailing list dedicated to

Re: [rt-users] Upgrade only the DB schema

dmatton wrote, On 6/26/09 9:36 AM: Hello everybody, I've got RT 3.6.6 in production and I would like to upgrade only the DB schema to 3.8.4. Is it possible ? No. Of course it is *possible* in the most narrowly pedantic sense. You can make the schema changes without installing the new RT

Re: [rt-users] reply address from RT

testwreq wreq wrote, On 6/26/09 11:23 AM: I have the new install of RT. When a new ticket is created, we get a response from RT which has a reply-to field set as 'fds...@ ; can anyone tell where this setting is comming from? In the RT_SiteConfig file we have set the correspondAddress as

Re: [rt-users] How to make the subject field mandatory?

Kevin Gagel wrote, On 6/30/09 4:41 PM: How can I make the subject field a mandatory field? Write a BeforeCreate callback to validate that the subject meets your needs. The callback routine needs to be placed in: $RT_ROOT/local/html/Callbacks/$localtag/Ticket/Create.html/BeforeCreate

Re: [rt-users] Installing and Using ExternalAuth

Eric Chatham wrote, On 5/14/09 11:35 AM: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole Sent: Wednesday, May 13, 2009 15:03 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users

Re: [rt-users] RT Question on adding users

Ken Crocker wrote, On 5/13/09 5:18 PM: Kevin, Thank you so much for answering. I looked through our RT_Config.pm file and did not see any reference to either RT::User::CanonicalizeUserInfo or RT::Authen::ExternalAuth. Where do I find them and how do I set them? CanonicalizeUserInfo is a

Re: [rt-users] Installing and Using ExternalAuth

Eric Chatham wrote, On 5/13/09 12:14 PM: Hello All, I am trying to install the current PM for RT::Authen::ExternalAuth PM from CPAN. I am using the wiki.bestpractical guide for the installation. http://wiki.bestpractical.com/view/ExternalAuth See the Versions note on that page. In another

Re: [rt-users] Email delay on ticket creation - sending to www user?

Derek Cunningham wrote, On 3/20/09 10:45 AM: I thought this was solved, but I was wrong - see below: On 3/11/09 2:02 PM, Bill Colertusers-20090...@billmail.scconsult.com wrote: Now the bad case: Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 6D778843F4: uid=70 from=www Mar 10

Re: [rt-users] Is RT allright being OK ?

jul wrote, On 3/16/09 11:17 AM: Hello, I discovered I had mistakes in my scrips (forgot the -ISO cast), but I am puzzled : is it normal that my table and field name are lower case even though I installed request tracker with the rt-setup-database script ? Yes. SQL names are

Re: [rt-users] Email delay on ticket creation

Derek Cunningham wrote, On 3/12/09 8:30 AM: Hi Bill, I really appreciate your time and helpful answers. They have certainly pointed me in the right direction, and I'll update the list when I have it solved. It's been a bit of a challenge to make this run on Mac OS X, all kinds of

Re: [rt-users] ticket links all pointing to localhost

Calvin Chiang wrote, On 3/5/09 4:04 AM: HI This has been happening just since this morning. When i add a link - parent/child/referred etc the link appears fine. but when i click-through, the url of the page is pointing to localhost e.g. http://localhost/Ticket/Display.html?id=166

Re: [rt-users] CommandByMail HELP with install

Kenneth Crocker wrote, On 3/12/09 3:37 PM: To all, FIRST and FOREMOST!!! I am NOT a Unix guy. I know it runs on a server and we have a Sparc server and our DataBase is Oracle 10g and we are on RT 3.6.4. However, I have NO IDEA how directories work when it comes to how an

Re: [rt-users] Email delay on ticket creation

Derek Cunningham wrote, On 3/10/09 10:54 AM: Hi If I have gone about posting my question the wrong way please let me know. Should I add my RT_SiteConfig.pm file in addition to these logs? The autoreply goes out right away, but I'm getting a lengthy delay on only the admincc messages, and only

Re: [rt-users] Email delay on ticket creation

Kenneth Marshall wrote, On 3/11/09 2:27 PM: On Wed, Mar 11, 2009 at 02:02:15PM -0400, Bill Cole wrote: Derek Cunningham wrote, On 3/10/09 10:54 AM: Hi If I have gone about posting my question the wrong way please let me know. Should I add my RT_SiteConfig.pm file in addition

Re: [rt-users] Problem with AdminCC's not being sent

Blake Crawford wrote, On 3/3/09 4:54 PM: Hi folks: I've been pouring over the lists and trying to debug this for a while, but can't seem to come up with a reason. I have a group set up on a queue with all rights. When I set that group to watch a ticket as adminCC, and then create a