Re: [rt-users] RT Archiving Tickets

Hi Ronald, another option would be Shredding old Tickets, or use https://github.com/bestpractical/rt-extension-exportimport from Ruslan. Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian

Re: [rt-users] Help needed with AT (Asset Tracker)

Hi Simon, this should work the same way like inside RT, something like Status = 'production' AND Owner.Name LIKE 'root' (or better __CurrentUser__ Then save as a savedSearch - put to homepage Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung:

Re: [rt-users] Help needed with AT (Asset Tracker)

[mailto:simon.d...@antplc.com] Gesendet: Dienstag, 8. März 2011 14:40 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; RT List Betreff: RE: [rt-users] Help needed with AT (Asset Tracker) Torsten Hi I have tried Owner.Name = '__CurrentUser__' no joy comes back with 0 Also tried Owner.RealName

Re: [rt-users] RT Task Timer

Hi Tom, i remember an addon at bps svn called RT-Extension-TimedWork but i can't find it at BPS Git or Cpan at the moment. Think this is the addon you are looking for. We check at home tonight for it. Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com

[rt-users] ShowConfigTab right shows too many Information

Hi RT Users, today i figured out on a fresh RT 3.8.8 installation, that a group with only ShowConfigTab Right granted globally is able to see all users without having the right AdminUsers. All other Options like Groups/Queues/CF's are not display any information, only the Admin/Users is listing

[rt-users] Problem with Approval Creation

Dear List, i'm trying to create an approval Ticket (RT 3.6.5) with the following Template: ===Create-Ticket: INVEST Subject: Manager Approval for Investment: {$Tickets{TOP}-Id} - {$Tickets{TOP}-Subject} Depended-On-By: TOP Refers-To: {$Tickets{'TOP'}-Id()} Queue: ___APPROVAL Type: approval

Re: [rt-users] set Requestor with ExtractCustomField

Hi bjoern, chris, Think this is not the best idea to do it with the extract addon. Think it is possible with the command options, but the easiest way is a tiny scrip i think. Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),

Re: [rt-users] Auto Login Link in autoreply with password

Why not use: $pass instead of:pass={$Transaction-CreatorObj-__Value Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jaeger (stellv.), Sitz:

Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

Offline work would be great, but not needed for the first step! - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn,

[rt-users] New RT Webserver install german umlaute broken in webui display (entered by webui)

Hi List, started today to setup our new webserver, running under centos (latest) with perl modules installed from freshrpms. inside the webui i can't cleanly see the german umlaute, any hint which perl module i can check or update? Thanks Torsten Kuehne + Nagel (AG Co.) KG,

[rt-users] Solved: New RT Webserver install german umlaute broken inwebui display (entered by webui)

Sorry, found it, downgrade FCGI was the solution. Torsten Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Montag, 28. Juni 2010 22:35 An: rt

Re: [rt-users] creating new user password

Hi, Had the same error/problem some days ago, i fixed it with the password of the currently logged in user, it was in my case password so use the password from your logged in user! Torsten Von: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Different rights in queues for different unprivilegedusers

Only idea so far is: make them priviledged, and grant them only needed rights to specific queues. Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?! - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg

Re: [rt-users] Make install issue

Web user and web group shoul be the user/group name of the web server, the rt group should be the group the rt user belongs to, in most cases this is group rt(3) Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred

[rt-users] Last Call / Letzter Aufruf - r...@ffg 2010

Dear non german RT Users, sorry for the post in german below. This is just a last call to all german RT Users for the upcoming RT Event at the German Unix User Group. Hallo RT User, hiermit nochmal ein letzter Aufruf fuer den RT Workshop auf dem FFG der GUUG in Koeln. Weitere Informationen:

[rt-users] How to change the color order of RT internal Reporting Functions

Hi, i'm searching since some days for a way to change the RT Reports Colors for PIE Charts. RT uses the colors in order: red, green, yellow, blue etc but i don't like to start with red. Where can i find some hints?!? Looked already inside Search/Chart.html and Search/Chart also

Re: [rt-users] How to change the color order of RT internal Reporting Functions

Reporting Functions On Thu, May 06, 2010 at 01:45:52PM +0200, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi, i'm searching since some days for a way to change the RT Reports Colors for PIE Charts. RT uses the colors in order: red, green, yellow, blue etc but i don't like

Re: [rt-users] at_123 configure Makefile no good

Aehh?!? There is under Tags: http://code.google.com/p/asset-tracker-4rt/source/browse/#svn/at/tags/1.2.4b1 Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen,

Re: [rt-users] at_123 configure Makefile no good

Hi, try out the new at 1.24b1 from google code! Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz:

Re: [rt-users] at_123 configure Makefile no good

Search for asset tracker4rt inside google! The you grab lastest! Torsten Von: Ian Pellew ipel...@yahoo.com An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: RT List rt-users@lists.bestpractical.com Gesendet: Mon Apr 19 17:54:43 2010 Betreff: Re: AW: [rt

[rt-users] Help with Approvals needed

Dear List, i need some help or Ideas about Approvals of RT. I have to create a huge workflow with several approvals needed. i know already, that i can start several approvals within one template, i also know, that this templates can have perl code inside, but i'm not sure at the moment about

Re: [rt-users] How do I allow ticket creation for a user

Hi kevin, Sorry i forgot: SeeQueue right is also needed! Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn,

Re: [rt-users] Mergeusers problem

Have a look onto additional pakckage rt-extension-mergeusershistory this the one you need! Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer

[rt-users] RT Presentation on FFG 2010 in Cologne

Dear Users, a little offtopic and more for german users, sorry for this. Hallo, anbei zwei Termine fuer das Fruehjahrs Fachgespraech FFG 2010 der GUUG zum Thema RT. 1. 26.5.2010 10 - 18 Uhr - RT vom Setup bis zum ersten Workflow 2. 27.5.2010 17:30 - 18:15 - RT: Integration des RT in den

Re: [rt-users] Determine Queue based off of email domain

Check out procmail, this is what you are looking for! Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht:

Re: [rt-users] RTFM Article formatting and attachments lost when attached to RT ticket

Hi sam, I have no idea at the moment regarding the loose of formating, but regarding the attachments i think this is the correct behavior of rtfm/rt think about: if you are using a special rtfm article very often, then you attach this attachments to each of the outgoing mails and yes store this

Re: [rt-users] Creating Child/Parent tickets with content (text) from original ticket

Search at bps github for cloneticketwithcontent, this is what you are looking for! - Originalnachricht - Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Gesendet: Fri Mar 12

Re: [rt-users] Date Validation for a Custom Field

You can do this via reg exp! Torsten - Originalnachricht - Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Gesendet: Fri Mar 12 20:01:43 2010 Betreff: [rt-users] Date Validation

Re: [rt-users] Excluding Global Scripts/Actions from a queue

Hi, Search for dirk papes deaktivate global scrips, they are doing what you need. Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens

Re: [rt-users] Grant resolve right to requestors

Hi, Sure just grant the resolve right only to pseudo group requestors Torsten - Originalnachricht - Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen,

Re: [rt-users] Asset Tracker on a new install of RT

Search the list, a few days i had the same problem, there was a easy solution posted. Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn,

Re: [rt-users] Another RT upgrade question

Date cf's would be a cool feature! Torsten - Originalnachricht - Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: rt Users rt-users@lists.bestpractical.com Gesendet: Thu Jan 28 21:05:31 2010 Betreff: [rt-users] Another RT upgrade question To

Re: [rt-users] mail-gateway

rt-mailgate is correct should look like this: local.mailpart: |/path/to/your/rt/bin/rt-mailgate --queue CorrectQueueName --action correspond --url http://your.rt.com; Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno

[rt-users] AssetTracker 1.2.4

Hi Together, just play around with Upgrading RT 3.6.5 to 3.8.7, upgrade is smooth so far, but AT seems to make problems: 1. On Config-AT-Admin-Types i get: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line

Re: [rt-users] Emails from my domain appearing in RT, emails from other domains being lost somewhere along the way

Configuration-Global-GroupRights Grant CreateTicket Rights to Everybody Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen,

Re: [rt-users] AssetTracker 1.2.4: displayed Asset Statuses in quicksearch

Hi Peter, have a look into AT_SiteConfig.pm there you can define new status like you do it inside RT! Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer

[rt-users] Problems with Text::Quoted Module / RT 3.6.5

Happy new year to all RT Gurus, starting from Monday 4th of Jan, we found some strange problems inside our RT Installation on Centos 5.2. From time to time the mason_handler.fcgi process uses all the memory our system has installed until oom-killer of apache stops this process. After reading a

Re: [rt-users] RT response time

Ho raed, Some of my users created a vb scrip (fuckinbg crap) doing something like this. Sent it to you tomorrow! Torsten - Originalnachricht - Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: RT Users rt-users@lists.bestpractical.com Gesendet:

Re: [rt-users] RT response time

Hi Raed, find attached vbs script. let me explain how it works. It opens IE, logging in as user (credentials you find in password file) and opening the homepage, opening a queue and a ticket, then does a ticket update (comment) and returns back to homepage. this is done every few seconds from

Re: [rt-users] Speeding up CLI RT::Shredder

Hi Max, today i found some time to try out shredder under rt 3.8.6. First thing i was supprised: Shredder is now part of RT and there are no indexes for on the new creaeted tables. (On 3.6.x with shredder from cpan this indexes have to created manually) OK, after perldoc Shredder.pm i found

Re: [rt-users] Set Due Date - Child Tickets

Hi Tony, i think this is the problem: $l-BaseObj-SetDue($duedate-ISO); should by $l-TicketObj-SetDue($duedate-ISO); Like this: # your calculations my $duedate = RT::Date-new($RT::SystemUser); my $bus_hours_duetime = 24; $duedate-Set(Format='unix', Value=$bus_hours_duetime);

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

Hi, carefull with this. This condition will trigger whenever a customfield values changes, and i thing you need this only when a special CF is changed to a special value! Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

Sorry, didn't read all, 1. Condition: CustomCondition: if ( ($self-TransactionObj-Type eq CustomField || $self-TransactionObj-Type eq Create ) ($self-TicketObj-FirstCustomFieldValue('YourCustomFieldName') || $self-TicketObj-FirstCustomFieldValue('YourCustomFieldName')) ) {

Re: [rt-users] Set Due Date - Child Tickets

, HCL Tech [mailto:tonyj...@hcl.in] Gesendet: Mittwoch, 25. November 2009 13:23 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: RE: [rt-users] Set Due Date - Child Tickets Hi Torsten, my $duedate = RT::Date-new($RT::SystemUser); my

Re: [rt-users] Set Due Date - Child Tickets

. November 2009 13:23 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: RE: [rt-users] Set Due Date - Child Tickets Hi Torsten, my $duedate = RT::Date-new($RT::SystemUser); my $bus_hours_duetime = 24; $duedate-Set(Format='unix', Value

Re: [rt-users] How to add attachments (not links) with a template to an outgoing mail?

Lahti [mailto:t...@bitstatement.net] Gesendet: Donnerstag, 19. November 2009 22:43 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] How to add attachments (not links) with a template to an outgoing mail? Brumm, Torsten / Kuehne + Nagel

[rt-users] How to add attachments (not links) with a template to an outgoing mail?

Hi, i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i need to attache all the attachements to the outgoing mail, but i can't find anything useful at the wiki for this. Any suggestions? Torsten Kuehne

Re: [rt-users] How to add attachments (not links) with a template to anoutgoing mail?

i have tried already and it is not working. Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Donnerstag, 19. November 2009 15:58 An: rt

Re: [rt-users] Create Ticket Links via Scrip

...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Mittwoch, 18. November 2009 08:08 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Create Ticket Links via Scrip Hi again, now i tried several times, no succes. It is working fine for all

Re: [rt-users] DueDateInBusinessHours not working

Hi Tony, have you installed the the CPAN Module BUSINESS::HOURS ?? I think copy this to RT folder is not the correct way. Normally: perl -MCPAN -e 'install Business::Hours' should fix your problem Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk

[rt-users] How to get TicketObj from a Ticket ID

Hi, i'm now searching since some hours how to get the TicketObj from a given Ticket ID. Normally from within a scrip i go this way: $self-TicketObj and i can work with all the Information (like $self-TicketObj-Status etc) Now i have only i Ticket ID stored in a variable and i'm searching a way

Re: [rt-users] How to get TicketObj from a Ticket ID

: Dienstag, 17. November 2009 15:38 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi, i'm now searching since some hours how to get the TicketObj from a given

Re: [rt-users] How to get TicketObj from a Ticket ID

to get TicketObj from a Ticket ID On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi, i'm now searching since some hours how to get the TicketObj from a given Ticket ID. Normally from within a scrip i go this way: $self-TicketObj and i can work with all

[rt-users] Create Ticket Links via Scrip

Hi, another (hopefully) tiny problem. I'm trying to add a ticket link via scrip to a ticket. the link should be of Type Members (Creating a child link to an existing ticket) My Idea: $self-TicketObj-AddLink(Type='Members',Target=ID_OF_CHILD); but this is not working. I have tried with success

[rt-users] Strange Error in RT on Ownerchange

Hi RT Users, some of my users report the error below to me in some tickets (all created yesterday 3pm german time) if they try to take the ticket. Same occurs if they try to change the owner via Basics. We are sti´ll under RT 3.6.5 on Centos. No changes to RT during the last weeks so far i

Re: [rt-users] Problems with rt-shredder / rt-validator

Hi Sven, i remember this problem at our installation some years ago, a hint from Ruz was to check inside the link table for this ticket number and fix the problem directly here (hopefully i remember correctly) @Ruz: I think this solved the problem for us, several hundret years ago ;-) @Sven:

Re: [rt-users] Strange Error in RT on Ownerchange

...@cambridgeenergyalliance.org] Gesendet: Dienstag, 10. November 2009 16:54 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Strange Error in RT on Ownerchange Any idea what could happen to this tickets?! Something in this chain is returning

Re: [rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System

/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -Urspruengliche Nachricht- Von: Jesse Vincent [mailto:je...@bestpractical.com] Gesendet: Dienstag, 3. November 2009 15:18 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: Jesse Vincent; rt-users

Re: [rt-users] Per-queue web branding

Hi Aled, possibly you should have a look onto RTx-BrandedQueues from BPS SVN Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt

Re: [rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System

...@bestpractical.com] Gesendet: Montag, 2. November 2009 18:10 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System On Mon, Nov 02, 2009 at 05:22:45PM +0100, Brumm

[rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System

Hi, we figured out during the last weeks, that a ticket resolved by a scrip has no resolved time stamp set, is this a know behavior or a simple bug? We are still under RT 3.6.5. Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.),

[rt-users] Scrip help needed

Hi, i'm trying to write a scrip which does the following: We have two or more tickets, each ticket has a refersto to another like this: #1 - refers to #2 Now, if someone at ticket #2 writes an update, this update (reply in our case) should be posted also to ticket #1 Till this point it is

Re: [rt-users] Scrip help needed

[mailto:r...@vialtus.com] Gesendet: Donnerstag, 24. September 2009 11:59 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Scrip help needed Hi Torsten; Try $related-BaseObj-Comment( Creator = $self-TransactionObj-Creator, Content

Re: [rt-users] Scrip help needed

Hi Raed, sorry for the typo in your name Raed ne Roy ;-) Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Donnerstag, 24. September

Re: [rt-users] Scrip help needed

An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: Raed El-Hames; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Scrip help needed Torsten, Scrips work under system user, but you have to reload ticket as creator of the transaction. Something like: ... my $reply_will_be_on = RT::Ticket-new

Re: [rt-users] Scrip help needed

Verwaltungsrat: Klaus-Michael Kuehne -Urspruengliche Nachricht- Von: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Gesendet: Donnerstag, 24. September 2009 16:15 An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID Cc: Raed El-Hames; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Scrip

[rt-users] How to access a CustomField from Ticket/Tabs

Hi RT Gurus, is there any way to access the content of a CustomField from Ticket/Elements/Tabs ? I try to create a new button called Reinstate which will set back the status to last know status (stored in a CF). Something like this: $actions-{'AC'} = { path =

Re: [rt-users] SOLVED: How to access a CustomField from Ticket/Tabs

]'), path = $path . $CFStat . 'id=' . $Ticket-id, }; Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Mittwoch, 16. September 2009

Re: [rt-users] RT data size maintenance

Hi, be very, very, very careful doing this on DB level, you should give RTx-Shredder a try, but touching the DB directly is not a good Idea! Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang,

[rt-users] Homepage Refresh Interval inside custom page

Dear RT Developer, i'm looking for a way for a special custom RT Page to bypass the Homepage Refresh interval. I copy and pasted from other pages the following: /Elements/Header, Title = loc(Request for Change: User Account), Refresh = $session{'home_refresh_interval'} But now the Homepage

Re: [rt-users] rt shredder slow

From RFC 2616: http://www.w3.org/Protocols/rfc2616/rfc2616-sec3.html#sec3.2 The HTTP protocol does not place any a priori limit on the length of a URI. Servers MUST be able to handle the URI of any resource they serve, and SHOULD be able to handle URIs of unbounded length if they provide

Re: [rt-users] rt shredder slow

I'm not sure for 3.8.2 but for older RT versions with shredder installed from cpan, there were some hints at the perldoc of shredder for adding some indexes. Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius

Re: [rt-users] rt shredder slow

...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID Gesendet: Montag, 11. Mai 2009 12:26 An: Asif Iqbal; rt-users Users Betreff: Re: [rt-users] rt shredder slow From RFC 2616: http://www.w3.org/Protocols/rfc2616/rfc2616-sec3.html