It is the other way round :
1- you define CustomFields
2- then you apply them to Queues
3- only then, you may create tickets with values in those CustomFields.
Gerard
On 2012-11-30 05:16, tkdchen wrote:
Hi,
EmailAddress is just for testing the creation of custom field, not for
other purpose.
Hi
Do you actually have a Custom Field called EmailAddress
(listed in http://your.server.domain/Admin/CustomFields/index.html)
or are you trying to set the email address of the requestor/owner/Cc ?
Gerard
On 2012-11-29 06:42, tkdchen wrote:
On Thu, Nov 29, 2012 at 1:18 AM, Kevin Falcone
I suspect the 2 lines
#Set(@Plugins,(qw(RT::Extension::QuickDelete
RT::Extension::CommandByMail)));
Either you start the 2 lines with # or you don't.
You want either
#Set(@Plugins,(qw(RT::Extension::QuickDelete
#RT::Extension::CommandByMail)));
or
Hi
In my template, I use
my $action = Queue changed to . $Ticket-QueueObj-Name ;
$Ticket-QueueObj-Name gives you the name of the NEW queue.
You could also use $Transaction-Description which does all the work for
you,
This gives something like
Queue changed from AAA to BBB by XXX
Hi Thomas
I don't have a clue about your problem, but I am pretty sure that
the first question will be : which version of RT are you using ?
Gerard
On 2012-03-02 04:06, Thomas Lau wrote:
Dear
All, we are
Stab in the dark: have you changed $WebBaseURL ?
Gerard
On 2012-03-02 15:35, k...@rice.edu wrote:
Hi RT Community,
I am trying to setup RT 3.8.11 to use nginx and FastCGI and
an encrypted HTTPS connection instead of the unencrypted HTTP
connection. I took a look at the RT-Extension-Nginx-0.02
Hi Joseph
just link to something like
http://rt.yoyodyne.com/Search/Results.html?Query=%27CF.{Product%20code}%27LIKE%27CCT0104F%27
or
http://rt.yoyodyne.com/Search/Results.html?Query='CF.{Product
code}'LIKE'CCT0104F'
You can do more complex searches too.
Gerard
On 2012-03-02 18:44, Joseph
Sorry Slightly off-topic
On 2012-02-16 17:10, Kevin Falcone wrote:
[...]
Apache2::RequestIO::rflush: (103) Software caused connection abort at
/usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 153, referer:
[2]https://rt..
Traditionally this is someone hit the stop
Hi Giuseppe
what is your definition of This doesn't seem to work ?
what is the (bad) behaviour that you are seeing ?
Does an email get sent or not ?
What is its subject line and content ?
Anything in the logs ?
Gerard
On 2012-02-01 12:03, Giuseppe Sollazzo wrote:
Hi,
I'm trying to set up a
return a string.
Gerard
On 2012-02-01 14:18, Giuseppe Sollazzo wrote:
On 01/02/12 13:08, Gerard FENELON wrote:
Hi Giuseppe
what is your definition of This doesn't seem to work ? what is
the (bad) behaviour that you are seeing ? Does an email get sent or
not ? What is its subject line
Hi
If I understand correctly your question,
you should put support-bac...@xyz.com mailto:support-bac...@xyz.com as
Cc or AdminCc of the queue.
Gerard
On 2012-01-17 08:06, RT User wrote:
All,
I'm new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket
Stay on the list.
Go to Admin/Queues/People.html?id=1
(Configuration Queues Your Queue Watchers
Gerard
On 2012-01-17 10:53, RT User wrote:
On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON ger...@eve-team.com
mailto:ger...@eve-team.com wrote:
Hi
If I understand correctly your
Original Message
Subject:[Rt-announce] RT 3.8.9 Released
Date: Wed, 16 Feb 2011 18:15:32 -0500
From: Kevin Falcone falc...@bestpractical.com
To: rt-annou...@lists.bestpractical.com
We are happy to announce that RT 3.8.9 is now available.
You can download it
Original Message
Subject:[Rt-announce] RT 3.8.9 Released
Date: Wed, 16 Feb 2011 18:15:32 -0500
From: Kevin Falcone falc...@bestpractical.com
To: rt-annou...@lists.bestpractical.com
We are happy to announce that RT 3.8.9 is now available.
[...]
OTHER BUG
Hi
was the fix for this included in 3.8.11 ?
According to http://issues.bestpractical.com
#17201: RT 3.8.11 release (not resolved BTW) depends on #18426
but I just moved to 3.8.11 and the issue still seems to be there.
The choice is between sending 2 emails or sending one with stale CF values
Sorry, wrong recipient :-(
Gerard
On 2012-01-02 15:41, Gerard FENELON wrote:
Original Message
Subject:[Rt-announce] RT 3.8.9 Released
Date: Wed, 16 Feb 2011 18:15:32 -0500
From: Kevin Falcone falc...@bestpractical.com
To: rt-annou...@lists.bestpractical.com
Thanks Kevin
Is there a way to prevent this behaviour ?
Sometimes I end up with Customers in AdminCc of tickets ...
Gerard
On 2011-12-19 19:01, Kevin Falcone wrote:
On Fri, Dec 16, 2011 at 05:24:41PM +0100, Gerard FENELON wrote:
Hi
One of my privileged users A was able to add
Hi
One of my privileged users A was able to add another user B as AdminCc
even though that second User B does not have the WatchAsAdminCc right as
far as I can make out.
User B is not privileged.
User B does not have any rights for that Queue in
Admin/Queues/UserRights.html
User B belongs
Using RT 3.8.8
On 2011-12-16 17:24, Gerard FENELON wrote:
Hi
One of my privileged users A was able to add another user B as AdminCc
even though that second User B does not have the WatchAsAdminCc right
as far as I can make out.
User B is not privileged.
User B does not have any rights
On 2011-12-07 22:16, Ruslan Zakirov wrote:
On Wed, Dec 7, 2011 at 10:11 PM, Gerard FENELONger...@eve-team.com wrote:
Hi
I am using RT3.8.8
I have a CF where the Link value to contains
http://cvsweb/__CustomField__
RT generates a link but if I click on the link I get a 404 error using
Hi
I am using RT3.8.8
I have a CF where the Link value to contains
http://cvsweb/__CustomField__
RT generates a link but if I click on the link I get a 404 error using
Firefox.
I am pretty sure that I saw this work when I first set it up with RT 3.6
If I look at the generated source of
Chris
In RT3.8
/opt/rt3/etc/RT_SiteConfig.pm:Set($DefaultSummaryRows, 25);
Gerard
On 2011-09-26 22:08, Christopher Stahl wrote:
I just can't find a global setting to change the number of Rows per page for
search results. It currently defaults to 50. This wouldn't be a problem, but
when I
you might get more help if you provided the error message.
Gerard
On 2011-09-08 08:53, john s. wrote:
RT-Version: 3.8.9
Ubuntu 10.04 LTS
Perl: 5.10.1
Hello Everybody
I tried to make an ICal entry from my Search query in RT
there comes the following text:
BEGIN:VCALENDAR
Hello
you can do a lot of things in the advanced tab of the search interface
such as
'ba href=/Ticket/Modify.html?id=__idid__/a/b/TITLE:#',
'span class=yoyodine-status-__StatusNoLocExtendedStatus__/span',
'span
I am not sure but you might be looking for ColumnMap
Gerard
On 2011-08-05 17:43, Scott Benson wrote:
No update on this?
--
Scott Benson
A1 Networks
(707)570-2021 x203
On 8/2/11 2:13 PM, Scott Benson wrote:
Is it possible to get custom information inside the Query Builder?
We are trying to
On 2011-07-21 13:02, nanastasiou wrote:
[...]
But when I go into certain areas like Settings-Options I get an error page:
Couldn't create object file
/opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj:
Permission denied
Check the permissions of /opt/rt4/var/mason_data
chmod
Hi
I would create a group for each company
then I would wite a scrip to add a Group as Cc to the ticket at creation
time
depending on some characteristics of the Requestor.
For example, if the Organization of the Requestor is Yoyodine
then add group Yoyodine.
Finally give the appropriate
Hello
I am creating tickets automatically when a CF is set to a specific value
I would like to to put the name of the User that changes the CF value in
the Content.
I would also like to set the Requestor of the new ticket to be the User
that changes the CF value
I have been unable to find a
Thanks
One more reason to switch to 3.8.9 then
Gerard
On 2011-05-31 17:39, Kevin Falcone wrote:
On Tue, May 31, 2011 at 05:32:35PM +0200, Gerard FENELON wrote:
Hello
I am creating tickets automatically when a CF is set to a specific value
I would like to to put the name
Hi
I use the smart keywords feature of firefox
http://support.mozilla.com/en-US/kb/Smart%20keywordswhich allows me to
type rtcompany yoyodine in the LOcation bar of firefox
and returns me the result of a search on a Custom Field
* Go to Organize bookmarks (Show all bookmarks in FF4)
*
The answer is in the wiki
Gerard
On 2011-05-19 11:57, john s. wrote:
Hello everybody
One of my colleague ask me this
and i have to admit from myself ... i don't know
did anybody know where is the difference?
best regards john s.
--
Gerard FENELON Corporate Support
Emulation Verification Engineering
2 bis, voie La Cardon
phone: +33 1 6453 2734 Parc Gutenberg
fax: +33 1 6453 2740 91120 Palaiseau
http://www.eve-team.com FRANCE
Raphael
If you save after uploading one file,
you will be able to upload more.
In other words, you can only upload one file at a time.
Gerard
On 2011-04-18 11:04, Raphaël MOUNEYRES wrote:
hello,
i'm using RT 3.8.8, and added a custom filed type multiple files
upload (french Télécharger
Hi
I am using RT 3.8.8.
From time to time, I see the following errors in rt.log
[Fri Apr 15 07:48:06 2011] [info]: Successful login for x from
00.000.000.00 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
[Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 298 died. - Can't
call method
Hi
My understanding is that attachments get dropped silently when using
MaxAttachmentSize.
Is there a way of getting a notification (maybe email) when a attachment
gets dropped ?
Gerard
On 2011-04-01 22:36, Ruslan Zakirov wrote:
Read FAQ on the wiki.
I believe that is not possible
It is : either you use a pre-defined condition or you use a user-defined
condition
but you cannot add a condition to a pre-defined condition.
Which means that you have to use a user-defined condition and in it
detect a Create transaction and then add your own.
In your place, I would look at how Bookmarks work.
Gerard
On 2011-04-01 11:02, Raphaël MOUNEYRES wrote:
Hello,
on a RT3.8.8
We're using Dashboards with tickets order by priorities to see current
actions.
During meetings we want to change priorities of displayed tickets.
to achieve this we
Hello
Does anyone know if it is possible to add RTFM articles using a CLI or a
API ?
Thanks
Gerard
OK
Thanks
Gerard
On 2011-03-31 16:34, Kevin Falcone wrote:
On Thu, Mar 31, 2011 at 03:56:44PM +0200, Gerard FENELON wrote:
Does anyone know if it is possible to add RTFM articles using a CLI
or a API ?
There is no CLI, the API is defined and documented in the .pm files
that make up RT::FM
Hi
we do something similar here. The idea is :
define Tickets attributes (you could use CFs)
one for each Status called TimeSpentInOpen/TimeSpentInNew/...
plus one called TimeSinceLastStatusChange
Then each time the status changes,
add to the timer associated with the old value the time since
Hi Raphael
did you add something like
0 * * * * /opt/rt3/sbin/rt-email-dashboards
in a crontab ?
Gerard
On 2011-03-25 10:17, Raphaël MOUNEYRES wrote:
Hi,
i have my RT3.8.8 running correctly on a Mandriva 10 machine, with
mail sent through smtp working on tickets updates with scrips.
Is your language set to French in your preferences ?
Otherwise it is the browser which tells RT which language you prefer
which could explain the difference between browser and emails.
Gerard
On 2011-03-25 14:51, Shawn M Moore wrote:
(11/03/25 9:47), Raphaël MOUNEYRES wrote:
Another issue
Date: Fri, 25 Mar 2011 14:58:47 +0100
From: Gerard FENELON ger...@eve-team.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Dashboard email language
Message-ID: 4d8c9f97.30...@eve-team.com
Content-Type: text/plain; charset=UTF-8; format=flowed
Is your language set to French in your
I seem to remember having had this message.
From memory, it was solved either by
1) restarting apache,
2) clearing the mason cache,
3) or updating a local version of ./share/html/Search/Build.html
(you will need to find the equivalent for QuickSearch)
I make no warranties on the accuracy of
-SubValue(SearchType) eq 'Ticket';
I found a workaround : renaming the Searches.
Just resaving the Search without changing its name does not seem to be
enough.
Thanks
Gerard
On 2011-03-15 14:34, Kevin Falcone wrote:
On Mon, Mar 14, 2011 at 07:59:29PM +0100, Gerard FENELON wrote:
Apparently
On 2011-03-15 15:26, Kevin Falcone wrote:
[...]
I don't have a patch to submit.
For the moment I just changed
opt/rt3/local/plugins/RT-Extension-MobileUI/html/m/_elements/menu
from
foreach my $search (@searches) {
next unless $search-SubValue(SearchType) eq 'Ticket';
to
Kevin
Thanks for the help.
Gerard
On 2011-03-15 16:08, Kevin Falcone wrote:
On Tue, Mar 15, 2011 at 03:53:47PM +0100, Gerard FENELON wrote:
next unless $search-SubValue(SearchType) eq 'Ticket';
Does changing that to something like:
next if $search-SubValue(SearchType
Hi
I am experimenting with RT-Extension-MobileUI 1.01 on RT 3.8.8.
I am surprised by the Saved Searches on the home page.
The Home page lists 8 Saved Searches
whereas when I go to the Search Builder I have 13.
I don't see any commonality between the shown Saved Searches
or between the unshown
Apparently for the missing Searches
$search-SubValue(SearchType) returns ''
Did I miss a step when upgrading ?
Gerard
On 2011-03-14 17:50, Gerard FENELON wrote:
Hi
I am experimenting with RT-Extension-MobileUI 1.01 on RT 3.8.8.
I am surprised by the Saved Searches on the home page
On 2011-03-10 21:04, Kevin Falcone wrote:
On Thu, Mar 10, 2011 at 08:12:15PM +0100, Gerard FENELON wrote:
Hello
I am considering upgrading our version of RTFM.
However actions described in the UPGRADE depend on the version of
the installed RTFM
and we seem to have lost that information.
I only
at 02:44:47PM +0100, Gerard FENELON wrote:
Hi
one of my user reported the following issue :
When I make changes to an RT using Jumbo,
then after I hit save changes the Jumbo page is presented again.
This is okay.
The problem is that the comment field is not cleared.
So if I
Hello
I am considering upgrading our version of RTFM.
However actions described in the UPGRADE depend on the version of the
installed RTFM
and we seem to have lost that information.
I only know that it was installed in 2004.
It does not seem to be on the pages like the version of RT.
I don't
Hi
one of my user reported the following issue :
When I make changes to an RT using Jumbo,
then after I hit save changes the Jumbo page is presented again.
This is okay.
The problem is that the comment field is not cleared.
So if I make some unrelated change and forget to clear
in the right direction on how to make a direct
select statement to get this information?
Thanks,
Tobias
--
Gerard FENELON Corporate Support
Emulation Verification Engineering
2 bis, voie La Cardon
phone: +33 1 6453 2734 Parc
Just a note to say that I am also seeing this issue on my 3.8.8 RT instance
I have not got round to debugging it yet.
Gerard
On 2011-02-09 17:29, Kevin Falcone wrote:
On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote:
I've found an issue in two separate 3.8.8 installations. Both have
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column
See the attached
Hi
For simple text, you could create
a file local/po/RT/en.po
I do that for RTFM
my local/po/RTFM/en.po contains things like
#
msgid
msgstr
Project-Id-Version: RTFM 2.0RC1\n
POT-Creation-Date: 2010-03-15\n
PO-Revision-Date: 2010-03-15\n
Last-Translator: Gerard FENELON ger...@eve-team.com\n
Hi
I am using the code provided by
http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
but I seem to have a problem due to the fact that I have Groups as
Watchers on some of my tickets.
The scenario is
UserA belongs to GroupB
GroupB is AdminCc of the ticket
In that case, if someone
,
I would add some code in strategic places that create a line in the
log file. This would allow you to see how far the template went before
dying.
Kenn
LBNL
On Thu, Aug 5, 2010 at 10:52 AM, Gerard FENELON ger...@eve-team.com
mailto:ger...@eve-team.com wrote:
Hi
does anyone have tips
Hi
In my current setup, I have defined a few helper functions in my templates.
Since there is a lot of duplication, I would like to put these helper
functions
somewhere in the code tree where they would be accessible to all templates.
What would be the best place ?
Something like local/lib ?
Hi
does anyone have tips on debugging templates and scrips ?
I am still using the Stone Age method of adding calls to RT::Logger,
and I find this method a bit slow.
In my experience, templates can be a special pain because they can die
silently.
Thanks
Gerard
Discover RT's hidden secrets
Hello,
I want to create some unprivileged users and get rights for create
ticket to everyone to different queues. If I have two unprivileged
users: user1 and user2, and two queues: queue1 and queue2, I would like
that user1 can only create tickets on queue1 and user2 con only create
tickets on
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