Announcing: New Lithuanian Webpage for OpenOffice

[Rob Weir]

Thanks to the efforts of Aivaras Stepukonis we now have a new
native-language website for Lithuanian!

http://www.openoffice.org/lt/

If anyone is interested in helping translate the core website (around
30 pages) send a note to l...@openoffice.apache.org and we can help
you get started.

Regards,

-Rob

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Re: Please remove my info

[Rob Weir]

On Sat, May 31, 2014 at 9:07 AM, M. Fioretti  wrote:
>
> On Sat, May 31, 2014 3:00 pm, Andrea Pescetti wrote:
>
>> Good catch, Brian! I'll remove that document in one week if nobody
>> objects. If the document is still there in one week, feel free to send a
>> reminder.
>
> considering the nature of the request and of that document, if I had
> editing access to that website, I would:
>
> 1) remove it NOW. Why wait, in case like this? If and when somebody
> objects later, let's listen to their reasons.
>
> 2) figure out how and why that stuff ended online in the first place?
>

It appears to have been uploaded on August 27th, 2013 by user account
"Drtammie".


-Rob

> Marco
>
> --
> Help *everybody* love Free Standards and Software:
> http://digifreedom.net
>
>
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OPENOFFICE USERS LIST -- PLEASE READ

[Rob Weir]

The Apache mailing lists have been down due to a hardware failure.
More information can be found on the ASF Infrastructure blog here:

https://blogs.apache.org/infra/entry/mail_outage

If you are reading this note that means that the lists are back up
(yeah!) and the queued up list traffic is now being delivered.   When
this happens, expect some confusion, including:

1) List subscribers surprised or confused by the sudden surge of
traffic as the queued up emails are delivered.

2) Some requests to unsubscribe because of 1) above.

3) Some repeat emails from people who didn't get a response to their
original posts because the lists were down.  Some of them may be
irate.

4) Some test emails from people trying to figure out why their email
was not coming through.

So it will be messy  Let's not make this messier than it is.
Consider this note (and the linked blog post) to be an adequate
response to anyone asking about the mail outage.  I'd recommend
focusing on any backed up product support questions.

Thanks for your patience and understanding!

Regards,

-Rob, Your Friendly List Moderator

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Re: Remove me from this mailing list . This is my 3rd request

[Rob Weir]

On Wed, May 14, 2014 at 3:27 AM, Tony Gallas  wrote:
> Please, if you cannot contribute anything constructive, do not post
> anything. Direct comments such as these to C3PO.
>

+1.   This is a "working" list, not a free discussion or a chat list.
Every post we write goes out to over 500 other busy people who are
trying to help users with OpenOffice.  Out of respect for their time
and attention we should keep our posts focused on that task.

Regards,

-Rob, Your Friendly List Moderator

>
> On 14/05/2014 11:24 AM, 許哲崇 wrote:
>>
>> Maybe some THING is talking to you. The exact meaning is not on the text.
>> You suffer because you do.
>> What THING are you sending emails to bother?
>> If logic people can not remove you from the mailing list, you have to
>> resort to emotional people.
>> If you doubt the server is doing wrong, it is too hard to say.
>> If the server is emotional, can you hear it? Just as R2D2.
>>
>>
>>
>> 2014-05-13 17:54 GMT+08:00 Peter Junge :
>>
>>> Thanks, your moderators are handling these requests without too much
>>> noise
>>> on the list. No need to comment.
>>>
>>>
>>> On 13/05/14 17:43, wils_m...@compuserve.com wrote:
>>>
 See the unsubscribe instructions at the end of the email.



 -Original Message- From: John Hart
 Sent: Tuesday, May 13, 2014 7:30 AM
 To: users@openoffice.apache.org
 Subject: Re: Remove me from this mailing list . This is my 3rd request

 Please note the   "List Conduct Guidelines;"

 are not appended to this message requesting to be removed from the list.



 On 5/12/2014 2:01 PM, adesiredspi...@aol.com wrote:

>Remove me from this mailing list, big in case you can't understand
> this. This is my 3rd request. I hate my email box is over stuffed
> please please remove my name too
>
>
> -Original Message-
> From: Marvin 
> To: users 
> Sent: Sat, May 10, 2014 9:35 pm
> Subject: Remove me from this mailing list
>
>
>
> Please remove my email address from this mailing list
>
>
>
>   -- The message source with
> headers

 follows --

   From - Mon May 12 23:12:28 2014
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Apache OpenOffice Weekly News #3

[Rob Weir]

https://blogs.apache.org/OOo/entry/apache_openoffice_weekly_news_3

Contributions for next week's issue are welcome on the wiki:

https://cwiki.apache.org/confluence/pages/viewpage.action?pageId=40508638

Regards,

-Rob

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Re: Open Office 4.1.0 - McAfee Couldn't Verify

[Rob Weir]

On Tue, Apr 29, 2014 at 10:08 PM, Fernando Cassia  wrote:
> On Tue, Apr 29, 2014 at 1:54 PM, Issy & Vern  wrote:
>>  McAfee gave me a red shield with a warning that it could not verify the 
>> supplier of the software.
>
> I wonder if this is realted to the Windows feature of digitally
> signing executables aka authenticode?
> http://msdn.microsoft.com/en-us/library/ie/ms537361%28v=vs.85%29.aspx
> http://blog.didierstevens.com/2008/12/31/howto-add-a-digital-signature-to-executables/
>
> Does Apache sign its releases w authenticode? never checked.
>
> In any case, the lack of an authenticode signature is no danger by
> itself, if you check the file integrity by other means (ie SHA256SUM).
> Although I admit it´d be nice to have Apache identified as a software
> publisher via authenticode signature of the executables...
>

Modern anti-virus programs have something called "reputation" checks.
If you try to run a program, it does the normal scan for known
viruses.  But then it also checks to see if other users have
encountered that program before as well.  If many people have run it,
and reported no problems, then it is given the green light.  If it is
a program that few people have run, then it is flagged as high risk.

The problem fixes itself after a few days, as more and more people
install AOO 4.1 and the anti-virus companies see AOO 4.1 as common.

Code signing with Authenticode would help as well.  They might trust
signed programs, even if they are uncommon.

Regards,

-Rob

> FC
> --
> During times of Universal Deceit, telling the truth becomes a revolutionary 
> act
> - George Orwell
>
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A Reminder on List Conduct Guidelines

[Rob Weir]

Please remember our list conduct guidelines, which can be found here:

http://openoffice.apache.org/list-conduct.html

A link to them appears in the footer of every post on the list as well.

In particular, note the headers of "Respect one another", "Be nice",
"Don't respond when you're angry" and "Relax".

I really don't want to start banning people again, so please, let's
just let this thread end and move on.  AOO 4.1 is coming out, probably
tomorrow.  We'll have a lot more important things to discuss soon.

Thanks!

-Rob (List Moderator)

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OpenOffice Weekly News #2

[Rob Weir]

The new issue is out and you can find it here:

https://blogs.apache.org/OOo/entry/apache_openoffice_weekly_news_2

Remember, this is powered by your submissions.  So be sure to add new
stories to the wiki, so we have material ready for next week:

https://cwiki.apache.org/confluence/pages/viewpage.action?pageId=40508638

Regards,

-Rob

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Re: Shame on you.

[Rob Weir]

Hi Terry,

You have a right to be upset, but I think your anger is misdirected.
We do not bundle any other programs with Apache OpenOffice.
Absolutely none.  Our downloads are carefully scanned for viruses and
are accompanied by digital signatures and cryptographic hashes to
allow users to verify their integrity.

However, there are 3rd parties that sometimes take OpenOffice and
bundle it with other applications of the kind you describe.  In some
cases they put up fake websites, or purchase advertisements in search
engine search results, to lure people to their website.

You can read more about this, and what you can do about it, in the
following blog post:

https://blogs.apache.org/OOo/entry/how_to_safely_download_apache

As others have suggested, it would help if you can check your system,
your browser history, download directory, etc., to ascertain exactly
what website you downloaded from and what program (name, date and
size) you downloaded.  That information can help us identify the
culprit and take further action.  You mention reporting this incident
to consumer authorities.  I recommend that as well, as we do in the
blog post, but please be careful to first identify exactly what
occurred and who is to blame.  I can assure you it was not us.

Regards,

-Rob Weir, Apache OpenOffice Security Team





On Sun, Apr 27, 2014 at 7:23 PM, Terry Lugviel  wrote:
> It's bullshit that you trick us into installing crap malware that includes 
> home page hijackers like FindWide search among others.  You should be ashamed 
> to carry such harmful software let alone trick people into installing it as 
> if it's part of the OpenOffice package.  You WILL be reported to several 
> consumer protection services and I think you should be fined and sued for 
> infecting our computers with this crap.
>
> SHAME ON YOU YOU CHEAP MORONS

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Re: HeartBleed bug

[Rob Weir]

On Sat, Apr 26, 2014 at 8:08 AM, Maurice Howe  wrote:
> According to MalwareBytes, Apache is very vulnerable to the HeartBleed bug.
> Any truth in that?  Here's what they say:
>
> Cheers,
> Maurice Howe
>
> "It is a bug in OPEN SSL. It affects version 1.0.1 through 1.0.1f
> (inclusive), and it affects servers that run Apache and NGINX mostly. Open
> SSL is used in a lot of things and the complete list of what is affected has
> yet to be tabulated, so there's probably other stuff too. Apache and NGINX
> are the most important ones to start with."
>

They are talking about the Apache HTTP server.  It is clear in
context, "it affects servers that run Apache and NGINX mostly".

The thing to note is that "Apache" in general is the Apache Software
Foundation, a public charity that is the umbrella organization for
over 170 open source projects.   Every one of them has a name that
starts with "Apache", e.g., "Apache OpenOffice", "Apache Hadoop",
"Apache Subversion", etc.  For short names, in informal use, we often
just call them "OpenOffice", "Hadoop", "Subversion", etc.  The one
exception is "Apache HTTP Server", where the short name is typically
just "Apache".  Why?  Because it was the very first Apache project,
the project that lent its name to the Foundation when it was created.

Regards,

-Rob

>

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Re: OpenOffice Weekly News #1

[Rob Weir]

On Thu, Apr 24, 2014 at 8:41 AM,   wrote:
> Thanks Rob
>
> Been hoping for something like this for a long time. Or something like the
> emails that firefox sends to users, though with more about what is in the
> pipe.
>
> Can we get it emailed to us? That would be my preference.
>
> Unfortunately can't find out from edition 1 as  am getting error message 404
> on trying to have a look:
>
> "Sorry! We couldn''t find your document"
>

A power surge disrupted the server the blog was on.  It should be working now.

Our blog does have an associated Atom feed.  If you look around you'll
find numerous services that will let you receive an email notification
based on feed updates.   Some email clients also have built-in feed
support.

Regards,

-Rob


> Cheers
>
>
>
>
> On 21 Apr 2014, at 13:48, Rob Weir wrote:
>
> The first issue is out and you can find it here:
>
> https://blogs.apache.org/OOo/entry/apache_openoffice_weekly_news_1
>
> Remember, this is powered by your submissions.  So be sure to add new
> stories to the wiki, so we have material ready for next week:
>
> https://cwiki.apache.org/confluence/pages/viewpage.action?pageId=40508638
>
> I'd love to have content next week related to the users mailing list
> and/or user forums.  A link to an interesting user question, an FAQ, a
> good tip for users, etc.
>
> Regards,
>
> -Rob
>
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>

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Re: How long to fix a bug?

[Rob Weir]

On Thu, Apr 24, 2014 at 10:10 AM,   wrote:
> How long does it take to fix a bug, please?
>

It depends on the bug.   Some get fixed quickly.  Some may never be fixed.

> And is there any point in reporting them?
>

Yes.  Even if a bug is not quickly fixed it is good for the developers
to know what bugs are out there.  In some cases when they make a major
change in one area they will look in Bugzilla to see if there are any
other related bugs (lower priority ones) that they can fix at the same
time.

Bug reports are useful for users as well, and IT professionals who
support users.  The bug reports can describe workarounds, and at the
very least they confirm the bug exists, which can reduce the
frustration of users when they are not being certain.

> Its great that some of them are getting confirmed now, but even that has
> taken several years in some of the examples below - 4 1/2 years in one. None
> have been fixed yet. (nb only have public wifi so can't download the latest
> beta - sorry).
>

You can find ones older than that, if you look hard enough.  But this
is not a queue for movie tickets.  Bugs are triaged according to
severity and impact, not time.  Volunteers typically prioritize based
on that, though obviously their own interests and expertise play a
role as well.

> There are several serious bugs to report - particularly in outline and
> template management, while working in metric (which presumably the vast
> majority of users do) is a nightmare at present. But doing so is time
> consuming,  and there seems little point if nothing is getting fixed, or
> certainly no urgency if it takes years to do so.
>
>
>
>
> EXAMPLE 1: BUG IN OUTLINE - BUG 98752
> https://issues.apache.org/ooo/show_bug.cgi?id=98752
>
> This was first reported 02 February 2009 but was not confirmed.
>
> It caused me huge problems in 2011 so was reported independently on the
> forum (because finding out how to report a bug was so obscure) and confirmed
> by Hagar Delest on 01 October 2011 here:
>
> https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=44287&p=204470&sid=d016d92716a51e5c9d2cf10631ae8b0d#p204470
>
> Did as required. Nothing happened until 07 August 2013 when Rob picked it
> up, which was a very welcome surprise after so long.
>

The QA volunteers have been doing a great job working on the back log
of older, unconfirmed issues.  In many cases we find the old issues
are stuck for lack of additional information from the reporter of the
issue, e.g., lack of an example document.  In other cases old bugs are
no longer reproducible.  They were fixed in an earlier release.  And
in some cases they are real defects which we are glad to classify as
such.   The goal of reviewing these old reports is to make sure that
Bugzilla correctly reflects the actual state of the OpenOffice
product, what bugs actually exist in the most recent version.  It is
slow work, but we're catching up.

Btw, if you (or anyone else) is interested in helping with this, we
welcome all volunteers.   Personally I find it a relaxing diversion to
review old bug reports, see if they still are bugs, remove duplicate
reports, etc.   Info for how to get involved is here:

http://openoffice.apache.org/orientation/intro-qa.html

Regards,

-Rob


>
> EXAMPLE 2:  ORGANISING TEMPLATES - BUG 118552
> https://issues.apache.org/ooo/show_bug.cgi?id=118552
>
> First reported 26 October 2011. Confirmed on 03 April 2014. Still hasn't
> been fixed.
>
>
> EXAMPLE 3: UPDATING STYLES - BUG 121785
> https://issues.apache.org/ooo/show_bug.cgi?id=121785
>
> Reported 18 Feb 2013. There is a problem with updating styles, which doesn't
> behave as stated in help (which covers the topic very badly).
>
> On this one, can't get the problem confirmed, and can't even get a response.
>
>
>
> EXAMPLE 4 : ICON LABELS BUG 121766
> https://issues.apache.org/ooo/show_bug.cgi?id=121766
>
> This one is embarrassing. Undo is labelled 'Can't Undo" and Redo similarly,
> and have been since 2007 at least, which must be obvious to millions of
> users. Astonishing that no-one has picked it up.
>
> Reported it on 13 February 2013 was confirmed admirably quickly.
>
> Naively, it would seem dead simple to fix - just correcting a couple of
> labels -  but it slipped through to OpenOffice 4 and is still there.
>
>
>
>

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Re: Really need help.

[Rob Weir]

Sounds like this issue:

http://technofyi.com/2013/11/25/dismiss-pesky-last-time-opened-openoffice-popup/

-Rob

On Wed, Apr 23, 2014 at 8:17 AM, Oda Andersen  wrote:
> Hello, I use open office at school.. Suddenly clicked entire program and now 
> it says: "The last time you opened OpenOffice.org, it unexpectedly quit while 
> reopening windows. Do you want to try two reopen its Windom again?" and "If 
> you choose not to reopen the windows, you may have to open and position the 
> windows yourself." Also there are two buttons "Don` t Reopen "and" Reopen. 
> "If I try to press "Dont reopen" I come automatically to the "Reopen", so 
> when I try to press the "reopen" nothing happens, it does not work. I really 
> need help. I tried to powered off my Mac, but I can not do it because 
> openoffice are open, and it does not work.., I NEED HELP.

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Re: Open Office Writer Issue

[Rob Weir]

On Wed, Apr 23, 2014 at 6:51 AM, Rory O'Farrell  wrote:
> On Wed, 23 Apr 2014 09:34:56 +0100
>  wrote:
>
>> Hi,
>>
>> I am a user of your Apache Open Office product, I have recently experienced 
>> some problems with my OO Writer files where all my files are returning a 
>> mess of ASCII Garble instead of the intended text.
>>
>> Can you help me please, I've checked the online help but I don't see any 
>> resolution to this issue...?
>>
>> Regards
>>
>> Andrew Dunn
>
> It is often the case that when an OpenOffice file returns the ASCII filter 
> options screen it has become corrupted. Such corruption often occurs with 
> improper (too speedy) close down of the computer (not allowing time for 
> hardware/software write buffers to flush) or working direct to a USB stick 
> and improper observance of correct USB removal protocols.
>

Hmm Andrew is saying that "all" of his files were effected.  Short
of something that corrupted the entire hard drive that would be very
unusual.

A few questions:

1) Did you change anything recently on your computer, since the last
time you successfully worked with these files?  For example, did you
upgrade OpenOffice?

2) What OS and version are you running?

3) What kind of documents are these?  What are the file extension?

4) Can you try loading these files on another machine?  Does that work?

Regards,

-Rob

> Rename the files to type .zip (at operating system level) and see if an 
> archive utility will open the file. Your content should be in content.xml
> If the files don't open the archive may be damaged. How much (if any) is 
> recoverable depends on which repair utility you use.
>
> --
> Rory O'Farrell 
>
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Re: James Ho is on leave from 21 April to 27 April 2014.

[Rob Weir]

Hi James,

Your "out of the office" notes are being sent to the many hundred
subscribers of the OpenOffice users mailing list.  This is not good.

Could you check your mail client for how to prevent this from
happening?  There usually is an "exceptions" rule that you can define.

I've unsubscribed you from the mailing list for now.  You are welcome
to resubscribe once you have fixed this.

Thanks!

-Rob

On Tue, Apr 22, 2014 at 6:34 PM, jam...@datalink.com.hk
 wrote:
> Dear All,
>
> I am on leave from 21 April to 27 April 2014.
>
> For urgent issue, please contact:
>
> Sales manager: Mr. Aero Pang (ae...@datalink.com.hk)
> Presales: Mr. Ivan Au (iv...@datalink.com.hk)
>
> All could be reached at 852-2364 0317.
>
> James Ho
>
>
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OpenOffice Weekly News #1

[Rob Weir]

The first issue is out and you can find it here:

https://blogs.apache.org/OOo/entry/apache_openoffice_weekly_news_1

Remember, this is powered by your submissions.  So be sure to add new
stories to the wiki, so we have material ready for next week:

https://cwiki.apache.org/confluence/pages/viewpage.action?pageId=40508638

I'd love to have content next week related to the users mailing list
and/or user forums.  A link to an interesting user question, an FAQ, a
good tip for users, etc.

Regards,

-Rob

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Re: Any thoughts on Tutor.com's policy of "MS Word only"?

[Rob Weir]

On Thu, Apr 17, 2014 at 1:09 PM, Jeffrey Deutsch
 wrote:
> Hi Jack,
>
> Excellent point about following directions in general -- that deserves its
> own discussion, probably on a career forum.
>
> My question is: What are your (collective) thoughts on this specific
> direction? For example, is it technically necessary, or not? Does Tutor.com
> strictly enforce it? Do you know of similar sites which don't insist on it?
> Etc.
>

I have no knowledge about Tutor.com specifically, but it would be
interesting to find out the nature of their dependency on MS Office.

1) Is it merely a matter of comfort and familiarity?

2)  Do they have a technical dependency on the Microsoft file formats?
 (In that case you could remind them that OpenOffice can read and
write the MS binary formats: doc, xls and ppt)

3) Do they have a technical dependency on the Microsoft Office
application itself, say via macros or extensions?


Regards,

-Rob


> Cheers,
>
> Jeff Deutsch
> Speaker & Life Coach
> A SPLINT - ASPies LInking with NTs
> http://www.asplint.com
>
> "Listen to the universe while it whispers before it has to shout."
> Marion Grobb Finkelstein, Communication Catalyst --
> http://www.MarionSpeaks.com
>
>
> On Thu, Apr 17, 2014 at 12:23 PM, japples  wrote:
>
>> Another thought, it was clearly stated MS products were required.
>>  Applying without the required products demonstrates the inability to
>> follow direction.
>>
>> Jack
>>
>>
>> Jeffrey Deutsch wrote:
>>
>>> Hello,
>>>
>>> I'm thinking of applying for an online tutoring position at Tutor.com.
>>> However, they require that tutors (and applicants, for the mock tutoring
>>> session) have Microsoft Word (2007 or later) itself -- they specifically
>>> say that OpenOffice is not acceptable. I'd rather not spend $110 just to
>>> get MS Word (or $140 for MS Office, or $10/month or $100/year to rent MS
>>> Office) for this specific job, when OpenOffice/LibreOffice has worked just
>>> fine for me for the past decade.
>>>
>>> Does anyone here have any relevant experience (eg, does Tutor.com in
>>> practice allow OpenOffice/LibreOffice, is it absolutely necessary to get
>>> MS
>>> Word, do you know of similar online tutoring services that allow
>>> OpenOffice/LibreOffice, etc)?
>>>
>>> Thank you in advance!
>>>
>>> Jeff Deutsch
>>> Speaker & Life Coach
>>> A SPLINT - ASPies LInking with NTs
>>> http://www.asplint.com
>>>
>>> "Listen to the universe while it whispers before it has to shout."
>>> Marion Grobb Finkelstein, Communication Catalyst --
>>> http://www.MarionSpeaks.com
>>>
>>>
>>>
>>
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The Apache Software Foundation Announces 100 Million Downloads of Apache™ OpenOffice™

[Rob Weir]

[Rob:  Please help spread the word by sharing this link with your
friends on Facebook, Twitter, Google+, etc.]

>> this announcement is also available online at http://s.apache.org/4BL

Leading Open Source office application and personal productivity suite
for Windows, Mac, and Linux reaches a major adoption milestone

17 April 2014 --Forest Hill, MD-- The Apache Software Foundation
(ASF), the all-volunteer developers, stewards, and incubators of more
than 170 Open Source projects and initiatives, announced today that
Apache OpenOffice™ has been downloaded 100 million times.

Apache OpenOffice is the leading Open Source office document
productivity suite, available in 32 languages on Windows, OS X, and
Linux. OpenOffice includes a word processor ("Writer"), a spreadsheet
("Calc"), a presentation editor ("Impress"), a vector graphics editor
("Draw"), a mathematical formula editor ("Math"), and a database
management program ("Base").  As Open Source software, Apache
OpenOffice is available to all users free of charge; the C++ source
code is readily available for anyone who wishes to enhance the
applications.

Originally created as "StarOffice" by StarDivision and after further
development as an Open Source product under the name "OpenOffice.org",
OpenOffice entered the Apache Incubator in 2011 and graduated as an
Apache Top-level Project in October 2012.

"I'm extremely pleased to see us reach this major milestone in less
than two years," said Andrea Pescetti, Vice President of Apache
OpenOffice. "This is a testament to our community volunteers: the
hundreds of talented individuals who make Apache OpenOffice what it
is, who write the code, test for bugs, translate the user interface,
write documentation, answer user questions and manage our servers. We
remain committed to offering the successful combination of reliability
and innovation that so many users appreciate."

Official downloads at openoffice.org are hosted by SourceForge, where
users can also find repositories for more than 750 extensions and over
2,800 templates for OpenOffice.

"By continuously improving Apache OpenOffice Extensions and Templates
sites we show how committed we are about providing projects with what
they need most," said Gaurav Kuchhal, General Manager for Slashdot and
SourceForge. "We are happy to help open source projects to grow, no
matter where they are hosted or developed. We have been serving over
122 Million downloads for the Apache OpenOffice project, with daily
peaks of about 250,000 and we are committed to providing products and
services that demonstrate our dedication to technical excellence."

"Apache OpenOffice reaching 100 million downloads is a remarkable
achievement in the project's 29-year history and testament to the
power of successful Open Source communities," said Shane Curcuru,
Apache OpenOffice mentor and ASF Vice President of Brand Management.
"We extend our gratitude to all the volunteers and users whose
contribution, feedback, support, engagement, and enthusiasm keeps us
focused on delivering great software. We couldn't celebrate this
milestone without them!"

Some Trends and Fun Facts about Apache OpenOffice
 - OpenOffice supports Microsoft Windows, Apple OS X and Linux
 - Top downloads by operating system, in order: Windows, Mac, Linux
 - Top downloads by browser, in order: Internet Explorer, Firefox, Chrome
 - Top 10 countries for OpenOffice downloads, in order: United States,
France, Germany, Italy, Japan, United Kingdom, Spain, Russia, Canada,
and Poland
 - OpenOffice supports 120+ languages --those that are 100% translated
and maintained are officially released. Latest languages released
include Asturian, Basque, Danish, Korean, Norwegian, Polish, Scottish
Gaelic, and Swedish, thanks to the work of new translation volunteers
 - Apache OpenOffice features integrated improvements from IBM Lotus
Symphony (a previous fork that has been closed and donated to the ASF)
to bring better compatibility with Microsoft Office documents
 - OpenOffice 4.0 debuts a major change to its user interface with the
introduction of the Sidebar, developed by the Apache OpenOffice "dream
team" in Hamburg in close cooperation with hundreds of community
members
 - OpenOffice 4.0 reflects 500 bug fixes, advances in Microsoft Office
interoperability, enhancements to drawing/graphics, and performance
improvements, among many others
 - The new logo for OpenOffice was chosen after a long selection
process that saw over 5,000 votes cast. The winning proposal was
submitted by community member Chris Rottensteiner from South Tyrol
 - Demand for Apache OpenOffice 4.0 averages 1 million downloads per week
 - The Apache OpenOffice 4.0.1 maintenance release fixes critical
issues and improves the overall quality of the application, including:
additional native language translations, bug fixes, performance
improvements, and Windows 8 compatibility enhancements
 - Apache OpenOffice successfully supports the Microsoft Active
Accessibility (MSA

Re: Please cancel my online account.

[Rob Weir]

On Tue, Apr 15, 2014 at 7:45 PM, japples  wrote:
> Andrea - SourceForge is noted in this article on the HeartBleed bug.  Do not
> know how accurate the information is - See Affected Services
> http://en.wikipedia.org/wiki/Heartbleed#Websites_and_web_services
>

The linked blog post from SourceForge says:

"Upon disclosure of this vulnerability, SourceForge’s operations team
expeditiously reviewed all of our services and confirmed that the only
vulnerable service was SourceForge’s Subversion over HTTPS on Allura
(svn.code.sourceforge.net)."

So this is not relevant to users who are downloading AOO via SourceForge.

-Rob

> Jack
>
>
>
>
> Andrea Pescetti wrote:
>>
>> On 15/04/2014 Gary & Nancy Golding wrote:
>>>
>>> I would like to request that you cancel my online account that I set up
>>> in
>>> 2009 as I no longer need it.
>>
>>
>> Where did you register? We had major infrastructure changes since 2009.
>> Chances are your account may have already been removed as part of a massive
>> cleanup when we removed all @openoffice.org accounts.
>>
>>> your website is shown as one that is vulnerable to
>>> the "Heartbleed" bug.
>>
>>
>> The OpenOffice web infrastructure (main site www.openoffice.org, wiki and
>> forum) is not and never was vulnerable to Heartbleed. See
>> http://markmail.org/message/edpxiejm5tjgpp7n ; so I'm curious to know where
>> you got this information from.
>>
>> Regards,
>>   Andrea.
>>
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>>
>
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Reminder: Make sure you are included in our AOO 4.1 "credits" page

[Rob Weir]

The Help/About box of OpenOffice has a link to this "credits" page:

http://www.openoffice.org/welcome/credits.html

We link to that page from our website and mention it in release announcements.

That page links to this wiki page for a list of our volunteers:

https://cwiki.apache.org/confluence/display/OOOUSERS/Directory+of+Volunteers

If you are a newer volunteer you might not have an entry there yet.
If so, please add one.  If you already have an entry, please review
and update if needed.

Note:  This is not just for programmers.  Everyone who contributed is
encouraged to add their name.  This includes QA, beta testers,
translators, those helping answer user questions, writing
documentation, admin work on our web sites and services, etc.

Thanks!

-Rob

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Re: Permission to use Firefox Browser

[Rob Weir]

On Mon, Apr 7, 2014 at 7:50 PM, Dave Barton  wrote:
>  Original Message 
> From: Administrator 
> To: users@openoffice.apache.org
> Date: Tue, 08 Apr 2014 09:27:45 +0800
>
>> Dear Open Office,
>>
>> BPD Kaltim is one of Region Bank in Indonesia, our central office located at
>> Samarinda,  East Borneo. We have tested Open Office Program as alternative
>> program for documents edit, as a result Open Office Program was the most
>> compatibilty at client or server computers. We have plan to use Open Office
>> Program as Program for  documents editfor our client and server pc. Trough
>> this email we would like to ask Open Office Program permission to use Open
>> Office  Program as default program for documents editin our company to
>> fulfill our IT Risk Regulation. Thank you for your consideration, we look
>> forward to hearing from you soon.
>>
>> Regard,
>> INFORMATION TECHNOLOGY AND ACCOUNTING DIVISION
>>  BANK PEMBANGUNAN DAERAH KALTIMANTAN TIMUR
>>  Phone : +62 541 735500 ext 311 & 314 ||
>> Email: ad...@bankaltim.co.id
>> Website: http://www.bankaltim.co.id [http://www.bankaltim.co.id/]
>
> Your subject line is misleading, because the Firefox web browser is
> developed by the Mozilla Foundation not the Apache Software Foundation.
>
> You do NOT require any permission to use the Apache OpenOffice software.
> Please see the Apache License, Version 2.0 details here:
> http://www.openoffice.org/license.html and a more general overview here:
> http://www.openoffice.org/why/index.html
>

That  is certainly how it feels to users, that they don't need
permission to use OpenOffice.  But a more correct way to say it is
that the Apache License gives the permission to everyone, and that no
*additional* permission is needed.  Any time you copy a creative work
(beyond "fair use") you need permission.  But with open source
software the permission, instead of being negotiated or sold, is given
at no cost to all and described in an open source license.  But it is
still permission.

The complication comes from companies performing audits of their
internal business controls, and trying to ascertain whether they are
legitimately using the software they are using.  They might only be
familiar with commercial licensing terms.  In those case I like to
point them to the license, since that is the statement of their
permissions.

Regards,

-Rob


> Please note that only genuine security issues should be posted to the
> private secur...@openoffice.apache.org address.
>
> Regards
> Dave
>
>
>
>
>
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Re: Replacement login information for Rastadog at Apache OpenOffice Templates

[Rob Weir]

On Tue, Apr 1, 2014 at 12:08 AM,   wrote:
> Dear Sirs or automated reply unit:
>

On behalf of all the other subscribers to this list who are equally
confused as to what you are talking about, I'll just say that
downloading Apache OpenOffice requires no login or personal
information.   You just go to http://www.openoffice.org/download and
click the link.

If you ran into some other behavior, it would help if you could give a
*brief* description of what you were attempting, and what messages you
saw.  Digressions concerning the NSA or the history of the internet
will not help us diagnose the problem you ran into.

Regards,

-Rob

> You outdid yourselves by sending me an "Information" e-Mail that
> contained no information.  I foolishly tried to find some of the
> alleged "providers" of  the "code" that appears to be required as a
> handshake of sorts between the provider and client.   Unfortunately,
> this supposedly "simple" improvement on logins - makes me have to
> ask the following -  (1)  exactly what purpose does it serve?,
> (2) it requests about as much accessible personal info as NSA (who
> incidentally will have no problems whatsoever in hacking this
> information), and (3) it requires me to waste time getting onto a
> web-site that at one time tried to claim that they were Open Source.
> The latter is a meaningless claim when the net effect of your ID login
> is to become useful only to companies like Google and others who
> profit on metadata, and will clearly be thrilled to get more than ever
> dumped into their servers under the guise of "security".  There hasn't
> been any internet security for so long that the claim is ludicrous on
> its face.  More to the point, exactly why does an open source vendor
> of an "Office" product need this type of security?  My experience with
> your web-site was sufficiently infuriating that I will make no future
> effort to obtain you product.
> I recall downloading OpenOffice  before it needed this level of
> guarding, a simple e-mail address and login name was sufficient.  That
> minimal interaction didn't seem to present a hazard to either
> SourceForge or Apache as you both remain in business.  Frankly, I am
> glad that you are, and applaud your many software introductions over
> the years.  So I wonder what has changed so much to lead you down the
> very same path of various surveillance agencies?  Perhaps (hopefully)
> it was meant as attempted countermeasure to our complete loss of
> privacy. On the latter point,  I would simply remind you of all the
> other methods of software protection and privacy that have failed to
> achieve either over the span of the last 40 years.  This one won't
> fare any better, but will assuredly lose you clients.  How can you be
> such brilliant coders and not grasp that you have become involved in a
> software "Arms Race" in which you have ZERO chance of prevailing, but
> an enormously high probability of further eroding what little privacy
> remains.  Unintended consequences, particularly when unanticipated,
> are particularly difficult learning experiences.  Best of luck when
> you finally grasp that your work will ultimately become the death
> knell for the internet, as you will have been a big help in its
> further abrogation of constitutional rights, and even worse you will
> have helped militarize it beyond recognition.
> So, I actually don't need Open Office in the slightest, and am sorry
> that despite you cleverness in coding, that cleverness plays no part
> in your appreciation of your malignant social impact.
> Best regards,M. Urban, Ph.D.
> On March 31, 2014 at 7:05 PM, "Apache OpenOffice Templates"  wrote:
>
> Replacement login information for Rastadog at Apache 
> OpenOffice
> Templates
> Rastadog,
>
> A request to reset the password for your account has been made at
> Apache OpenOffice Templates.
>
> You may now log in by clicking this link or copying and pasting it to
> your browser:
>
> 
> http://templates.services.openoffice.org/en/user/reset/166063/1396317916/HavINtumGcAdEcpqMSVN7gv9om1W1e3zm3PAck2qtC0
>
>
> This link can only be used once to log in and will lead you to a page
> where you can set your password. It expires after one day and nothing
> will happen if it's not used.
>
> --  Apache OpenOffice Templates team

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Re: NEED HELP

[Rob Weir]

Several great answers to this question, but the original poster
probably saw none of them ;-)

It is a pain, but remember, users are not required to subscribe.  So
be sure to cc your response to their email address, not just the list
address.

If you are curious in checking to see if any particular post comes
from a subscribed user, look at the full headers for the email.  If
you see a header line like:

Delivered-To: moderator for users@openoffice.apache.org

Then this means the user's post went through moderation because they
were not a subscriber.

Yes, this sucks.  Gravity sucks as well.  Both require some habitual
effort to overcome ;-)

-Rob

On Wed, Mar 26, 2014 at 7:47 AM, James Knott  wrote:
> Robin Rinsler wrote:
>> Can OPEN OFFICE be used for a PC?
>
> Yes.  Just go to www.openoffice.org to download it.  OO is available for
> Windows, Linux & Mac.
>
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Re: Apache signature good but no public key

[Rob Weir]

On Tue, Mar 25, 2014 at 7:37 AM, Shawn Pringle  wrote:
> In attempting to verify 
> /Apache_OpenOffice_4.0.1_Linux_x86_install-rpm_en-US.tar.gz with the KEYS I 
> got from https://people.apache.org/keys/group/openoffice.asc, gpg reported 
> "Can't check signature: public key not found".  Here is the complete and 
> exact output from gpg:
>
>
> gpg: armor header: Version: GnuPG v1.4.13 (Cygwin)
> gpg: assuming signed data in 
> `Apache_OpenOffice_4.0.1_Linux_x86_install-rpm_en-US.tar.gz'
> gpg: Signature made Fri 20 Sep 2013 05:51:52 PM ART using RSA key ID 3E3CB8C9
> gpg: Can't check signature: public key not found
>
> When you reply to the list, please reply also to this email address.
>
>

It verifies for me, a good signature from Herbert Duerr.

Can you share the command line you used to invoke gpg?  And I assume
you imported the openoffice.asc keys first?

Regards,

-Rob


>
>
> Shawn Pringle
>
>
>
>
>
>

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Re: Your Adress

[Rob Weir]

On Tue, Mar 25, 2014 at 7:10 AM, Roberto Santana  wrote:
> Hi
> Do not see any mention in your Terms and Conditions of use of
> http://www.openoffice.org/contact_us.html of your Adress, for Admin or for
> any eventual Legal reason, or to contribute to be able to ensure funds
> arrive the right organisation in case of issue with the bank.
> Is there somewhere a kind of HQ to whom formal / legal communications may
> be adressed?

Apache OpenOffice is a project of the Apache Software Foundation.  You
can find there contact info, including physical mail address, here:

http://apache.org/foundation/contact.html

Or, if you are just looking to contact the Project Management
Committee of the OpenOffice project you can send an email to
priv...@openoffice.apache.org.

Or, if this does involve bank transfers, you can contact fundrais...@apache.org.

I believe the contact_us page gives d...@openoffice.apache.org for
admin questions.

Regards,

-Rob

> Where is it located ?
> Thanks
> Best regards
> Roberto SANTANA
> 34300 Agde, France

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Fwd: OO 4.1 and accessibility support

[Rob Weir]

Forwarding to Claus, in case he is not subscribed.

As Steve says, entering the issue into our Bugzilla issue tracking
system is best if you have a defect to report.   But if you just want
to discuss a possible issue and find out if it is a known bug or
expected behavior, then the mailing list is fine as well.

Regards,

-Rob


-- Forwarded message --
From: Steve Yin 
Date: Thu, Mar 20, 2014 at 6:33 AM
Subject: Re: OO 4.1 and accessibility support
To: users@openoffice.apache.org


Hi Claus,

I recommend you to report the problem by AOO bugzilla
https://issues.apache.org/ooo.

Or you can send a mail directly to d...@openoffice.apache.org or
q...@openoffice.apache.org. :)


On Thu, Mar 20, 2014 at 4:36 PM, Claus Thøgersen  wrote:

> Hi,
>
> I do not know if  this is the correct list to ask this q   question.
> In the 4.1 beta the accessibility support has been changed and hopefully
> improved.
> Of course not all things currently work as we would expect, and there are
> differences between using JAWS or the NVDA screen reader. For "normal"
> users it is impossible to know if the problems we see are related to OO or
> are caused by the screen reader support of the accessibility interfaces. So
> where and how do we report problems?
>
> Claus




--
Best Regards,

Steve Yin

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Re: Charges

[Rob Weir]

On Wed, Mar 19, 2014 at 9:48 PM, Catrina Clark  wrote:
> I on behalf of my brother created a resume last week on your software. In
> order to access and download it, Open Office had us purchase access for
> what was supposed to be $2.95 for seven days. However on more than one try,
> the site informed us that the International fee was not accepted by my
> bank. Today I see that it was charged, twice! Despite what the warning
> stated.
>
> How do I get this resolved? Why is there no telephone number to contact
> anyone when it said that within seven day timeframe it could be canceled? I
> Do Not what product that states one thing and charges another, twice at
> that!
>

Hello Catrina,

We don't charge for OpenOffice.  We never have.  We never will.  We're
a non-profit charity that publishes free software for public benefit.

It sounds like you were suckered by a 3rd party claiming to be selling
OpenOffice.  I'd recommend tracking down who did that and raising a
fraud complaint with your credit card.

If you are able to find out who did this, and have a link to their
website or can forward us their email, we may be able to take some
action on our end as well, to stop them.   You can send follow up
information to our private mailing list at:  priv...@openoffice.apache.org.

Again, I'm sorry that this happened to you but this was not us.

Regards,

-Rob

> My card ended in 5915, my zip code is 23663 and the name on the card is
> Catrina L Clark with an expiration date of 11/16. I need this resolved
> Quickly.
>
> Thank you!
> -Catrina

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AOO 4.1 Beta Survey

[Rob Weir]

If you have been trying the Apache OpenOffice 4.1 Beta we'd like to
get your feedback.

You can find our Beta survey here:

http://survey.openoffice.org/index.php/732688/

If you have not yet tried our Beta, and want to, you can read more
about it on our blog:

https://blogs.apache.org/OOo/entry/seeking_beta_testers_for_apache

if you just starting to try the Beta feel free to work with it for a
few days and then come back to the survey.  We'll continue collecting
Beta feedback for another week or so.

Thanks!

-Rob

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Re: APACHE OPEN OFFICE - COMMERCIAL USE ENQUIRY

[Rob Weir]

On Fri, Mar 14, 2014 at 2:17 AM, Srikanth Appana
 wrote:
>
>
> Dear Open Office Team ,  This is Srikanth from India - working for an listed 
> organization ( SKS Microfinance - www.sksindia.com ) in India .
>
> About SKS - Our mission is to fight poverty while keeping in line with our 
> core values of "right focus, right means and the right way." We provide 
> financial services to the poor and use our network to give the poor access to 
> other goods and services that they need.
>
> We pilot lot of financial products in rural sections , and our sales teams 
> want to use open office software ( with no intention to modify or distribute 
> ) as an alternative to MS office for all documenting and accounting needs .  
> As the usage will be categorized for commercial purpose -we request your 
> acknowledgement , if we can use the software for commercial/business purpose .
>

Hello Srikanth,

The formal permissions to use, redistribute and modify Apache
OpenOffice are described in the Apache License 2.0:

http://www.apache.org/licenses/LICENSE-2.0.html

That license document will be of primary interest to the lawyers, but
it is the formal statement.

There is nothing there that restricts use of OpenOffice based on
domain of use, commercial versus non-profit, etc.  So you use sounds
fine.

In fact, if you are willing, I'd love to learn more about your
organization and how you use OpenOffice, to feature in a story on our
project's blog.  We are always looking for interesting and compelling
stories from users.  If this sounds interesting, let me know and I'll
follow up with you.

Rob Weir,
Apache OpenOffice Project Management Committee


> Look forward for your response .
>
> Thank You
> Srikanth Appana
> Vice President - IT , SKS Microfinance
> Hyderabad .India
>
> 
> Please do not print this email unless it is absolutely necessary.
>
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>
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>
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Re: cannot open .docx document

[Rob Weir]

On Thu, Mar 13, 2014 at 12:52 PM, Suzanne  wrote:
> I have used Open Office for years, on a few computers.
> My new computer uses Windows 7, and I am unable to open .docx files.
> Will Open Office not open docx files?

What version of OpenOffice are you using?  What error message are you
seeing?  The latest version of OpenOffice, 4.0.1, should open docx
files.

-Rob

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Re: My document won't show up

[Rob Weir]

On Thu, Mar 13, 2014 at 3:52 PM,   wrote:
>
>
>
>
> I have had countless problems with this program, and am beginning to HATE it. 
> I think that the only reason that I’m actually bothering with it is that I 
> need the document I saved.
>
>
>
>
> At first, the only thing happening was that I could only get a “Read Only” or 
> a “Copy” version of my document. I fixed that. After I did, however, the only 
> thing that came up was #. I’m serious! All that comes up is:
>
>
>
>
> ##
>
> Pages and pages of only that! How do I fix this?! And I’ve already tried to 
> change the document from a odt. to doc..
>

Can you get back to the file where you had it as "read only"?  The
version with the #'s is clearly hosed.  There is nothing there.  It is
possible the document at an earlier stage was recoverable.  But it is
hard to say without more details.

Regards,

-Rob

>
>
>
> What do I do?!
>
>
>
>
>
>
>
>
>
>
>
>
>
> Sent from Windows Mail

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Re: Question on Licensing

[Rob Weir]

On Thu, Mar 13, 2014 at 5:41 AM, Amit Pange
wrote:

> Hi,
>
>
>
> We are planning to install Open Office for our colleagues. Do we need to
> buy any licenses to use open office?
>
>
>
> I read something on the website regarding Apache 2 License. But I was
> wondering if the Open Office is a free to use software, what purpose an
> Apache 2 License solve?
>
>
The word "license", in this context, means "permission".  So a software
license describes what permissions have been given to you to use, modify,
redistribute, etc., the software.   Commercial software vendors sell the
license (permission) for their software.  Open source projects, like those
from the Apache Software Foundation, give the license for free.  But we
still have a license which explains exactly what your permissions are.

Regards,

-Rob


>
>
> Awaiting your reply.
>
>
>
> Freundliche Grüße / Best regards,
>
> *Amit Ashok Pange*
> *Project Engineer*
> --
>
> [image: cid:image001.gif@01CDE766.D0C00CE0]
> mobile  +49 173 29 92 132
> fon (central)  +49 721 60 957 888
> fax   +49 721 60 957 980
> Rüppurrer Str. 1 | 76137 Karlsruhe | Germany
> www.prime4services.com
>
> Court of Jurisdiction Amtsgericht Mannheim | Germany
> Commercial Register HRB 708033 | VAT N° DE 267661449
> Managing Directors Beate Krüger | Yasmine Peters | Marco Glauner
> --
>
> P *Before printing, think about the environment*
>
>
>

Re: AMAZING -- Case of Subscription via a Remailer Address [was: Re: Removing yourself from the list :)]

[Rob Weir]

On Wed, Mar 12, 2014 at 2:37 PM, Fernando Cassia  wrote:
> On Mon, Mar 10, 2014 at 11:12 PM, Tom Panfil  wrote:
>
>> These people *cannot* send from their Remailer Addresses.
>
>
> They do, if they use GMail SMTP servers which allow setting up "aliases"
> for sending email.
>

And remember, Moderators are generally happy to help users unsubscribe
if they run into actual technical difficulties.  One way they can
indicate they are running into problems would be to send a note that
says something like:

1) I tried to unsubscribe

2) Here is the command I sent

3) Here is the error message I received back

-Rob

> FC
>
> --
> During times of Universal Deceit, telling the truth becomes a revolutionary
> act
> Durante épocas de Engaño Universal, decir la verdad se convierte en un Acto
> Revolucionario
> - George Orwell

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Re: Need Help - Solved, got help

[Rob Weir]

On Sat, Mar 8, 2014 at 1:46 AM, Klaus Muth  wrote:
> Quick update.
>
> Since I was really interested in password security of OpenOffice, Vanessa had
> not much trouble to talk me into giving it a try. So I compiled an MPI
> version of john and started it on my i7-2600 4-core 3.4GHz on 7 CPUs, John
> chose to use the AVX extension (no fancy graphic card - so no NUMA or CUDA)
>
> I had some infos (language + max pw length) from Vanessa.
>
> It took a total of 77h of CPU time in incremental mode (no hit in single shot
> and dictionary mode) to get a 7 character all lower case password with this
> setup.
>

Thanks for the reminder of the importance of picking high-quality
passwords of sufficient length.   There is a reason why online
services like banks, Amazon, etc., require complex passwords.  Short,
simple ones easily fall to brute-force attacks.

Do you have a sense for what your average rate was, passwords/second,
with your configuration?

This pages gives a rough estimate of how long it takes to crack a
password, depending on its complexity and length:

http://www.lockdown.co.uk/?pg=combi

As you can see, moving from a short alphabetic password to 8
character-long of mixed upper/lower/number/symbol is the difference
between a password that can be cracked in minutes versus millenia.  Of
course, quantum computers could someday change that all...

Regards,

-Rob


> I was able to send back an unencrypted 433 pages book.
>
> No, I'm not that interested - I won't do that a second time. I provided all
> information needed to do it yourself.
>
> Am 06.03.2014 15:02, schrieb Klaus Muth:
>> Ok. Tried out. You need:
>> 1. Encrypted OpenDocumentFormat File (i.e. your book)
>> 2. John The Ripper from http://www.openwall.com/john/, I used
>>http://www.openwall.com/john/g/john-1.7.9-jumbo-7.tar.bz2
>> 3. A Linux System (There is a Windows binary too)
>>
>> - Now Download john, then untar it:
>> tar xvfj john-1.7.9-jumbo-7.tar.bz2
>> - compile it
>> cd john-1.7.9-jumbo-7/src
>> make clean linux-x86-64-native
>> - test it
>> cd ../run
>> ./john --test
>> - get password hash:
>> ./odf2john.py MyImportantCrypted.odt > passwd
>> - crack password hash
>> ./john passwd
>>
>> In my example it took john 17 seconds to realize that my password was
>> actually 123456 - which is of course the most commonly used password ever and
>> so one of the first tested options:
>>
>>  ./john passwd
>> Loaded 1 password hash (ODF SHA-1 Blowfish [32/64])
>> 123456   (MyImportantCrypted.odt)
>> guesses: 1  time: 0:00:00:17 DONE (Thu Mar  6 14:43:10 2014)  c/s: 1132
>> trying: 123456
>>
>> You might need some kind of Computer Nerd and some fast hardware to crack
>> your ODF Password, but that might be easy to get compared to writing your
>> book again.
>>
>> Using passwords on the only original of a file is generally a bad idea - you
>> use them to secure a copy you want to send by mail or on a stick.
>>
>>
>> Am 06.03.2014 13:11, schrieb Vanessa Silva:
>>> Hello,
>>>
>>>
>>> i’ve written a book, took me over 200 hours, saved it with open Office 
>>> writer and made a Password for it. Then i didn’t use the document in a 
>>> while and now i forgot the Password. Please help me, i Need my book back! 
>>> Can i send you the document per E-Mail? can you erase dthe Password? 
>>> Please, i beg you. I Need it!
>>>
>>>
>>> I’ll wait for your answer.
>>>
>>>
>>> Vanessa Silva
>>>
>>>
>>>
>>>
>>>
>>>
>>> Gesendet von Windows Mail
>>>
>>
>>
>> Freundliche Grüße
>>
>
>
> Freundliche Grüße
> --
> Klaus Muth
> HAGOS eG   Industriestr. 62 fon:   (+49) 711 78805-7086
> EDV-Programmierung 70565  Stuttgart fax: (+49) 711 78805-957035
> http://www.hagos.deGermany mailto:m...@hagos.de
>
> HAGOS Verbund deutscher Kachelofen- und Luftheizungsbauerbetriebe eG
> Sitz:  Stuttgart
> Rechtsform:Genossenschaft
> Registergericht:   Stuttgart GnR 77
> Vorstände: Guido Eichel, Ralf Tigges
> Aufsichtsratsvorsitzender: Thomas Müller
> USt.-ID-Nr.:   DE 147799748
>
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Re: Securing Open Office

[Rob Weir]

On Sat, Mar 1, 2014 at 7:07 PM, Kirby, Wayne
 wrote:
> Good evening.
>
>
>
> Is there a guidance document to secure Open Office?
>

Hi -- OpenOffice is configured to be suitable for most users right
out-of-the-box.  For example. macro security is set to require
confirmation before executing unsigned/untrusted macros.

As you probably know, making a configuration "secure" is not a binary
on/off thing.  It starts with understanding what your risks are, based
on your usage patterns and threat assessments, and mitigating those
risks.  For example, some are concerned only about executable code in
documents, aka "macros", while others are worried about data leakage
in the form of personal information in documents.  There are things
you can do to mitigate these risks, but there is no
"one-size-fits-all" set of hardening recommendations that would be
correct for all users.

But in general you'll want to look at the configuration options under
Tools/Options/OpenOffice/Security.  The help files (press F1 to bring
up help) explains the operation of these options.

Regards,

-Rob

>
>
> Thanks.
>
>
>
> R,
>
>
>
> R. Wayne Kirby | SAIC
>
>
>
> CISSP-ISSEP
>
> robert.wayne.ki...@saic.com
>
> Office (301) 995-7337
>
> Cell (301) 997-8297
>
>
>
> NOTICE: This e-mail and any attachments to it are intended only for the
> identified recipients. It may contain proprietary or otherwise legally
> protected information of SAIC. Any unauthorized use or disclosure of this
> communication is strictly prohibited. If you have received this
> communication in error, please notify the sender and delete or otherwise
> destroy the e-mail and all attachments immediately.
>
>

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Apache OpenOffice Writer Usability Survey

[Rob Weir]

We invite you to take a brief survey on your use of Apache OpenOffice
Writer.  This survey is part of a larger usability study of OpenOffice
usability by  researchers at the Autonomous University of Madrid and
the Polytechnic University of Madrid.  You can read more about this
research project "Usability in Open Source Software Development" on
their website:

https://sites.google.com/site/silviateresitaacunna/Home/usability-in-oss

This brief survey will categorize users by experience level with
OpenOffice Writer.  As part of the usability study a subset of
respondents will be contacted via email with further follow-up
questions.  If you consent to be part of this follow-up group please
indicate so at the end of the survey.

Here is the link to the survey:

http://survey.openoffice.org/index.php/396365/lang-en

Regards,

-Rob

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Re: Ask OpenOffice #2

[Rob Weir]

On Thu, Jan 9, 2014 at 6:57 AM, Rob Weir  wrote:
> Around this time last year we invited you to send us your questions
> about Apache OpenOffice, the things you always wondered about the
> product, or questions about the OpenOffice open source project.
>
> We had you enter these questions into Google Moderator, where you
> could also view and rate questions that other users had submitted.  We
> took the top 10 questions, as voted by you, and answered them on our
> blog:
>
> https://blogs.apache.org/OOo/entry/your_top_questions_answered
>
> We're doing this again, hoping for some more great questions.
> Technical questions, questions about the open source project,
> questions about where we see things going in 5 years, all are good
> candidates.
>
> But please avoid repeating questions that were already answered in
> last year's blog post.  We'll ignore those.
>
> Also, support questions should still go to our community support
> forums (http://forum.openoffice.org/) for faster response.  Ask
> OpenOffice is intended for questions of broader interest to users and
> the community.
>
> Last year when we did this we saw 274 questions, and 1,743 votes, from
> 365 users.  I think we'll do even better this time!
>
> To submit your question, and to view and rate questions already
> submitted,  go to this page and click on "Submit a question":
>
> http://www.google.com/moderator/#16/e=214628
>

It is about time to wrap this up.   If you still have question to
enter, please do so.   If you can spare a few minutes to vote on the
existing questions, that is even more important at this stage.  Your
votes are what determines the top questions.

You can view the questions submitted so far here:

http://www.google.com/moderator/#15/e=214628&t=214628.40

I'm planning on closing this in one week.

Thanks!

-Rob

> Note:  If for any reason you are unable or unwilling to access Google
> Moderator, you can send the question to me and I will enter it for
> you.
>
> Regards,
>
> -Rob

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Re: Quarterly release: STIG_Library.zip

[Rob Weir]

On Thu, Jan 30, 2014 at 3:22 PM, Saunders, Thomas D. II
 wrote:
> To Whom it may concern:
> I have questions in regarding how to configure Open Office securely to 
> conform to DOD guidelines and policies. Do you have some guide in how to 
> configure Open Office to a secure environment?

Hi Tom,

I'm stripping the longer cc list.  You can fill them in when you have
the info you need.

First, I want to make sure that you know that OpenOffice is an open
source software application.  It is developed by a community of
volunteers.   I'm pretty sure that none of us works for the DOD, and
I'd be surprised if any of us was intimately familiar with DOD
guidelines and policies.  The same would go for the internal security
policies of any organization.

The intent is for Apache OpenOffice to be secure out-of-the-box for
most users and most uses.

If I had to guess, hardening OpenOffice would entail things like:

1) Disabling macro execution for unsigned documents

2) Changing default encryption algorithm to AES256

3) Disabling automatic update notifications, with the idea of the
organization managing updates themselves.

(Maybe other list members have additional ideas?)

But this is only speculation, since I'm not an expert on DOD requirements.

To really answer your question, about DOD requirements specifically,
you'll need to figure out what these requirements are, and ask
specific questions regarding OpenOffice capabilities.  Or find a
consultant able to do this analysis for you.  We have a list of
consultants on our website here:

http://www.openoffice.org/bizdev/consultants.html

Regards,

-Rob

> v/r
> Tom Saunders
> Senior Information Assurance & Security Engineer / Security Specialist
> Mobile: 540-408-3087
>
> Classification: UNCLASSIFIED//FOR OFFICIAL USE ONLY
>
>

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Re: File formats for the Draw program

[Rob Weir]

On Sun, Jan 19, 2014 at 2:39 PM, Tom Backer Johnsen  wrote:
> I would like to draw some figures using Draw to be used in a LaTex document, 
> but as far as I can see, none of the file formats offered in that programs 
> are used in Latex.  Are there (a) some kind of addition to OpenOffice that 
> can offer something like .png to .tif files to be exported, or (b) some other 
> drawing program to be recommended?
>

You should try a File/Export rather than a File/Save As...

You'll see more formats there, including PNG.

Regards,

-Rob


> I am using a Mac with OS X.
>
>
> Tom
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Updated List Conduct Guidelines

[Rob Weir]

Updated List Conduct Guidelines have been posted to the website:

http://openoffice.apache.org/list-conduct.html

The main addition is item 10, which describes the role of list moderators.

Regards,

-Rob, Your Friendly Mailing List Moderator

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Re: autocorrect file

[Rob Weir]

On Thu, Jan 16, 2014 at 6:18 PM, Sandra Clark  wrote:
> I used Open Office 4 on a Vista computer. I now have another computer with
> Windows8. Where is my autocorrect file on the Vista computer and where do I
> copy it to my Windows 8 computer?
>

Hi Sandra,

On your old computer launch OpenOffice Writer and go to
Tools/Options/Paths in the menu.  There should be an entry there for
AutoCorrect.  That tells you where the file is stored.  Do the same on
your new computer to see where you need to copy it.

Note:  Default Windows configuration may hide these directories.   If
so, you'll want to follow these steps to unhide them:

http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7

Regards,

-Rob

> -
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Fwd: AOO 4.1 Feature Verification Test needs your help -- Call for volunteers!

[Rob Weir]

A good opportunity to test-drive AOO 4.1, in a pre-beta form.  I
wouldn't recommend using pre-release code for real work, but if you
are curious and can help run some test cases (we have 945 test cases
remaining) you can help us reach our beta-release target.

Read on for more details about how to help...

Regards,

-Rob


-- Forwarded message --
From: Yuzhen Fan 
Date: Fri, Jan 17, 2014 at 4:39 AM
Subject: AOO 4.1 Feature Verification Test needs your help -- Call for
volunteers!
To: qa , dev 


Hi All,

We have made some progress on the 4.1 Feature Verification Test (FVT)
execution with help from Edwin, Maryna and Liu Ping and will get even more
done with upcoming helping from Nadya and Simon.

But we still have a lot of work to do.  We still have 945 testcases to
run.  Completing these tests is critical to finish feature FVT before
February 13th, so we can start the beta for AOO 4.1 on time as scheduled
[1].

We need your help.  Even if you don't consider yourself a "tester", you can
still help.  You just need to be familiar with the OpenOffice product and
be able to follow test instructions and record your results. If every
volunteer can do a number of executions, then we will get a great
achievement.

We need volunteers on Linux Redhat 64bit, Linux Redhat 32bit, Linux Ubuntu
64bit, Mac 10.8/10.9, Windows 7 and Windows 8.

If you have interest and can help over the next few weeks, please send a
note to the QA mailing list (q...@openoffice.apache.org).   If you have a
Testlink account[2] send your ID as well as what platform you can help
test.   You should also get installation sets from trunk [3] and report
issues in Bugzilla [4].

Thanks!

[1]
https://cwiki.apache.org/confluence/display/OOOUSERS/AOO+4.1+Release+Planning
[2] http://aootesting.adfinis-sygroup.org/index.php
[3] http://ci.apache.org/projects/openoffice/
[4] https://issues.apache.org/ooo/

Yuzhen Fan(范玉珍)

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Tracking document corruption reports

[Rob Weir]

I've created a short survey related to document corruption issues,
specifically the kind where the contents of a file is replaced by hash
marks.  The survey asks the user for information related to the
circumstances of the issue, the machine configuration, OpenOffice
settings, etc.  The hope is that we can collect this information is a
systematic way and narrow down the problem.

So when we see reports of this kind of problem again, let's please ask
the user to enter the details here:

http://survey.openoffice.org/index.php/334187/lang-en

This will be most useful for new reports going forward, where the user
will have this information fresh in their mind.  However, if you have
a good recollection of a previous incident, you can enter the details
for those as well.

(I've posted this information on the English Community Forum as well)

Thanks!

-Rob

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Re: List Management Software [Was: spell check]

[Rob Weir]

On Thu, Jan 16, 2014 at 2:45 AM, Andrea Pescetti  wrote:
> Dave Barton wrote:
>>
>> it would be a big help if the list software could be
>> configured to tag the subject line of messages that had passed
>> moderation with something like [MODERATED]. This was done (albeit not
>> with 100% reliably) on the old OOo users list.
>
>
> I investigated this with Infra last year. I even posted to the ezmlm-idx
> mailing list looking for possible solutions. But this went nowhere: Infra is
> not going to hack the software and developers apparently are not going to
> implement this feature. If someone wants further details and links to
> restart the discussion I can retrieve them.
>

I run a script over the mbox files to see how many posts are from
non-subscribers.  Over 2013 40% of new threads on the users list are
started by non-subscribers.  So this is very common.  My practice is
to copy the poster on any response unless the name is familiar to me
as a regular poster.  This is non-optimal, since that can lead the the
followup post coming to me alone.

In any case, the 40% number shows that this is not a random occasional
accident, but is a mainstream way of using this mailing list.  If we
changed the list to disallow posts by non-subscribers (which we could)
then we'd have the different problem of the 40% who have a single
question to post, but then have difficulties unsubscribing.  As we
know that can generated even more noise on the list.

Regards,

-Rob


> Regards,
>   Andrea.
>
>
> -
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Re: spell check

[Rob Weir]

On Wed, Jan 15, 2014 at 4:27 PM, Scooter  wrote:
> Shouldn't it be a requirement that if you want an answer to your question,
> you be a member of the group? Else, what's the point? I Know you'll say "I
> don't mind." but again what's the point.
>

Any one can send a note to the list, though posts from non-subscribers
are held in moderation, and passed through if it is not spam.  The
same is true of all of our mailing lists.

This means that it is always a good idea to copy the person asking the
question when responding, especially if it is not a name you
recognize.  You could also check the email headers to see if it was
moderator (look for "Delivered-To: moderator") but this can be a pain,
depending on your email client.

-Rob


> Take Care.
> Scooter
> College Park, MD USA
>
> Hagar Delest wrote on 1/15/2014 3:24 PM:
>
>> Forwarded to OP (not subscribed).
>> Alex, please see below.
>>
>> Hagar
>>
>> Le 15/01/2014 21:20, johnny smith a écrit :
>>
>>> On Wed, 15 Jan 2014 19:59:01 -, ALEX CARSON
>>>  wrote:
>>>
 Following the installation of version 4.0.1 on my netbook running
 windows 7 starter, The spell checker underlines every word in the document.
 I checked that the language was set correctly and the dictionaries were 
 also
 set, in the tools options menu. I have tried uninstalling it and the re -
 install but nothing works.
>>>
>>>
>>> it may be of use to try this:
>>> .
>>>
>>> -
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>>>
>>
>> -
>> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
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>>
>>
>>
>
>
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Re: Draft of document corruption survey

[Rob Weir]

On Wed, Jan 15, 2014 at 1:35 PM, Rob Weir  wrote:
> On Tue, Jan 14, 2014 at 6:31 PM, Steve Ahlers  wrote:
>> Rob,
>>
>> A question about how frequently update/download patches for OS
>>  Never
>>  Rarely
>>  Monthly
>>  Weekly
>>  When ever available--manually
>>  Automatically update
>>
>> I left MY computer for several hours...
>>
>
> Thanks, I made those changes.  I also added a question suggested by
> Martin, about whether more than one document was open.  And I added a
> question asking whether any OpenOffice extensions were installed, and
> which ones.
>

The link to the updated version is here:

http://survey.openoffice.org/index.php/334187/lang-en

-Rob


> -Rob
>
>> Steve
>> Sent from my iPad
>>
>> On Jan 14, 2014, at 1:30 PM, Rob Weir  wrote:
>>
>>> http://survey.openoffice.org/index.php/334187/lang-en
>>>
>>> The idea here is to have a systematic way to collect information
>>> related to the "hash mark" issue that we see reported from some users.
>>> If we can point the users to a survey like this, we can collect all
>>> the relevant information in one place and hopefully detect the
>>> patterns and narrow down the possible causes.
>>>
>>> There is more I need to do on the finer details of the survey, to add
>>> some screen shots, fix up the next, make some fields context sensitive
>>> (only ask Windows version for Windows users, for example).
>>>
>>> But I'd like to see if there are any top-level things I should change?
>>> Any new additional questions, for example?
>>>
>>> Feel free to try it out, enter some data, etc.  But don't use it for
>>> real reports yet since I'm planning on tossing out any test data and
>>> starting the survey over again when ready.
>>>
>>> Regards,
>>>
>>> -Rob
>>>
>>> -
>>> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
>>> For additional commands, e-mail: users-h...@openoffice.apache.org
>>>
>>
>> -
>> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
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Re: Draft of document corruption survey

[Rob Weir]

On Tue, Jan 14, 2014 at 6:31 PM, Steve Ahlers  wrote:
> Rob,
>
> A question about how frequently update/download patches for OS
>  Never
>  Rarely
>  Monthly
>  Weekly
>  When ever available--manually
>  Automatically update
>
> I left MY computer for several hours...
>

Thanks, I made those changes.  I also added a question suggested by
Martin, about whether more than one document was open.  And I added a
question asking whether any OpenOffice extensions were installed, and
which ones.

-Rob

> Steve
> Sent from my iPad
>
> On Jan 14, 2014, at 1:30 PM, Rob Weir  wrote:
>
>> http://survey.openoffice.org/index.php/334187/lang-en
>>
>> The idea here is to have a systematic way to collect information
>> related to the "hash mark" issue that we see reported from some users.
>> If we can point the users to a survey like this, we can collect all
>> the relevant information in one place and hopefully detect the
>> patterns and narrow down the possible causes.
>>
>> There is more I need to do on the finer details of the survey, to add
>> some screen shots, fix up the next, make some fields context sensitive
>> (only ask Windows version for Windows users, for example).
>>
>> But I'd like to see if there are any top-level things I should change?
>> Any new additional questions, for example?
>>
>> Feel free to try it out, enter some data, etc.  But don't use it for
>> real reports yet since I'm planning on tossing out any test data and
>> starting the survey over again when ready.
>>
>> Regards,
>>
>> -Rob
>>
>> -
>> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
>> For additional commands, e-mail: users-h...@openoffice.apache.org
>>
>
> -
> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
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Draft of document corruption survey

[Rob Weir]

http://survey.openoffice.org/index.php/334187/lang-en

The idea here is to have a systematic way to collect information
related to the "hash mark" issue that we see reported from some users.
 If we can point the users to a survey like this, we can collect all
the relevant information in one place and hopefully detect the
patterns and narrow down the possible causes.

There is more I need to do on the finer details of the survey, to add
some screen shots, fix up the next, make some fields context sensitive
(only ask Windows version for Windows users, for example).

But I'd like to see if there are any top-level things I should change?
 Any new additional questions, for example?

Feel free to try it out, enter some data, etc.  But don't use it for
real reports yet since I'm planning on tossing out any test data and
starting the survey over again when ready.

Regards,

-Rob

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Re: Next steps for the AOO users list

[Rob Weir]

On Fri, Jan 10, 2014 at 10:07 AM, Andrew Kinsella  wrote:
> Hagar-- how can I unsubscibe from this fucking list?
> 3 attempts so far--- all wasted.
> Every single damn message that I get from your list is marked as spam-- but
> I am suffering "spam button finger fatigue syndrome".

Done.  You are unsubscribed now.

-Rob

> Go figure.
>
> Dr Andrew Kinsella
> General Practitioner
> *Victorian Counselling & Psychological Services*
> 62 Wellington Pde, East Melbourne 3002
> Phone: 03 9419 7172  Fax: 03 8678 3880
> Mobile: 0414954103
> www.vcps.com.au
>
>
>
> On Fri, Jan 10, 2014 at 7:27 AM, Hagar Delest wrote:
>
>> Le 08/01/2014 23:21, Rob Weir a écrit :
>>
>>> I'm not going to call out names.  Those affected have been notified.
>>> They are now unable to post to this list, though they can remain
>>> subscribed if they want to read posts.  They are also welcome to
>>> submit support questions to the OpenOffice Community Forum [1].
>>>
>> [...]
>>
>>>
>>> [1] https://forum.openoffice.org/en/forum/
>>>
>>
>> Not sure he will survive long on the forum if the content of his posts are
>> similar to what we have seen on the list.
>> But with more than 60,000 accounts on the English forum, we are used to
>> such rare cases.
>> The advantage of the forum is that moderators monitor almost real time the
>> messages and can stop (or remove) the offending content.
>>
>> For those who are not used to forums, just have a look, it is now a pretty
>> good knowledge base clean of all the junk that can't be prevented on
>> mailing lists.
>>
>> Hagar
>>
>> -
>> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
>> For additional commands, e-mail: users-h...@openoffice.apache.org
>>
>>

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Re: sending resume using open office

[Rob Weir]

On Thu, Jan 9, 2014 at 5:28 PM, Maurice Howe  wrote:
> Bravo, Rob!
>
> I don't know if you have some magic to blot out political, religious,
> racial, etc, material but I hope so.  Most of us simply want to get to the
> meat is issues, not wade through a lot of off-topic stuff.
>

In practice, no.  Once a user has subscribed the content they post is
sent out immediately, with no moderator review.

In my personal opinion (noting that we have no policy on this point)
if someone has a small tag on their posts, in the nature of "Go Red
Sox!" or "Praise Jesus" or "Ernest Rutherford, the New Zealand
Einstein" or "Progressives To The Front!" or "I Like Tabby Cats", to
express their personal identity, and this tag is not disproportionate
to the length of their post, then I don't see a problem.  I think it
would cause more distraction and disruption than it would save, to
communicate and enforce such a prohibition, especially on a list that
has many one-time posts from non-subscribers.

But note:  there is a clear distinction between expressing pride in
one's own affiliation and attacking someone else's.  I hope we agree
that the latter should not be permitted.

> Thanks for all you guys & gals do.  It's terrific!  Case in point: The
> Community Forum (https://forum.openoffice.org/en/forum/) that Hagar pointed
> us to is a real help when looking for particulars.
>

Yes, the Forum volunteers do a great job.

Regards,

-Rob, Your Friendly List Moderator

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Re: sending resume using open office

[Rob Weir]

On Thu, Jan 9, 2014 at 11:47 AM, James Knott  wrote:
> jcish...@suddenlink.net wrote:
>> To whom it may concern,
>> My name is John, I have been using open office for some time now and fine it 
>> as good or better than windows office.
>> I have a problem with  AOO, every time I send a resume to a potential 
>> employer, it always comes back.  What is the problem
>> I am having ?  I always need to move to the laptop, where I have saved Word 
>> for this occasion and then send the document.
>> Please tell me what the answer to this problem is.  I can not find it.  
>> Thank you.  John   Please reply to jcish...@suddenlink.net
> Are you saving in .doc format?  Many employers are clueless about the
> .odt format that's default in OO.
>
>> Thank you and may God Bless
>>
>>
>
> Many people, myself included, find expressions of religious delusion
> offensive.
>

We need to stop this, now.  Supporting OpenOffice users is challenging
enough without also trying to resolve all outstanding questions in
religion, science, politics, and the proper status of disco music ;-)

I cannot guarantee that this list will be an offense-free zone, since
there are some pretty weird things to be offended about.  But I will
work to make the list be free of off-topic disruptions that waste
everyone's time.  We need to appreciate that there are over 500
subscribers to this list, and we need to avoid sending time-killing
posts that do not advance the purpose of the list:  answering
questions from users related to Apache OpenOffice.

Thanks, everyone, for your understanding!

-Rob, Your Friendly List Moderator


>
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Re: problem with download

[Rob Weir]

On Thu, Jan 9, 2014 at 11:49 AM, peter kalunian  wrote:
> Help- When attempting to download, I receive a "don't recognize this
> developer" prompt and it will not allow me go any further.  Currently using
> Chrome Google.Recommendations please.
>

Hi Peter

Is this with MacOS ?  If so, this is a known issue, with a workaround
described in the Release Notes here:

http://www.openoffice.org/development/releases/4.0.0.html#AOO4.0ReleaseNotes-KnownIssues

Regards,

-Rob

> --
> Peter Kalunian
> 5506 W. 19th Ave.
> Kennewick, Wa. 99338
> 206-854-0612
>
> --
> Peter Kalunian
> 5506 W. 19th Ave.
> Kennewick, Wa. 99338
> 206-854-0612

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Re: Publisher Templates?

[Rob Weir]

On Thu, Jan 9, 2014 at 9:05 AM, Austin Shelton  wrote:
> Hi,
>
> A friend of mine is considering switching from her Windows computer to a 
> Macintosh. She is stuck because she uses Microsoft Publisher and an 
> equivalent is not available on MacOSX. I am thinking that maybe she could use 
> OO instead.
>
> Here's the thing. It seems like I could set up templates in OO (if possible). 
> That's what she uses the most. So my question is: Has anyone developed 
> templates for (for example) greeting cards, business cards, etc? Can you 
> share your templates with us?
>

Hello Austin,

Today is your lucky day!

We have an entire repository of templates for OpenOffice, over 1000 of
them.  You can find them here:

http://templates.openoffice.org/

Regards,

-Rob


> Thank You,
> --
> ashelt...@gmail.come
> sites.google.com/site/ashelton3
> -
> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
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Ask OpenOffice #2

[Rob Weir]

Around this time last year we invited you to send us your questions
about Apache OpenOffice, the things you always wondered about the
product, or questions about the OpenOffice open source project.

We had you enter these questions into Google Moderator, where you
could also view and rate questions that other users had submitted.  We
took the top 10 questions, as voted by you, and answered them on our
blog:

https://blogs.apache.org/OOo/entry/your_top_questions_answered

We're doing this again, hoping for some more great questions.
Technical questions, questions about the open source project,
questions about where we see things going in 5 years, all are good
candidates.

But please avoid repeating questions that were already answered in
last year's blog post.  We'll ignore those.

Also, support questions should still go to our community support
forums (http://forum.openoffice.org/) for faster response.  Ask
OpenOffice is intended for questions of broader interest to users and
the community.

Last year when we did this we saw 274 questions, and 1,743 votes, from
365 users.  I think we'll do even better this time!

To submit your question, and to view and rate questions already
submitted,  go to this page and click on "Submit a question":

http://www.google.com/moderator/#16/e=214628

Note:  If for any reason you are unable or unwilling to access Google
Moderator, you can send the question to me and I will enter it for
you.

Regards,

-Rob

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Re: Next steps for the AOO users list

[Rob Weir]

On Wed, Jan 8, 2014 at 4:57 PM, Maurice Howe  wrote:
> Eh?
> What's done?
> Is there a "report" or something we should see?
>

I'm not going to call out names.  Those affected have been notified.
They are now unable to post to this list, though they can remain
subscribed if they want to read posts.  They are also welcome to
submit support questions to the OpenOffice Community Forum [1]. So no
one has been denied the ability to get free community support for
OpenOffice.  If anyone feels they were unfairly treated they are
welcome to escalate to the PMC at priv...@openoffice.apache.org.

In the future I would not expect things to carry on this long, nor for
there to be a need for a "report".  Moderators are empowered to ban
disruptive users.  We're also adding more moderators for this list, so
there is ample coverage across time zones.

We should all appreciate that there are over 500 subscribers to this
mailing list.   Staying on-topic, brief, and focused on the purpose of
this list (OpenOffice user technical issues) is a necessary discipline
for ensuring a pleasant experience for us all.

Regards,

-Rob

[1] https://forum.openoffice.org/en/forum/

> Maurice Howe (a dedicated AOO user, but a weary blog follower)
>
> -Original Message-
> From: Rob Weir [mailto:robw...@apache.org]
> Sent: Wednesday, January 08, 2014 4:46 PM
> To: users@openoffice.apache.org
> Subject: Re: Next steps for the AOO users list
>
> On Wed, Jan 8, 2014 at 1:55 PM, Rob Weir  wrote:
>> I just want to make sure that you all know that we're not ignoring
>> this list and its recent troubles.  The PMC is taking this very
>> seriously and discussing what actions to take.  This discussion may
>> take another day or two. Once done we'll act but also have clearer
>> procedures in place for how to act more swiftly in the future.
>>
>> So please, bear with us a little longer.  We'll be back to normal soon.
>>
>
> OK.  It is done.  Thanks for bearing with us as we worked this out.
> Hopefully we can now get back to helping OpenOffice users!
>
> Regards,
>
> -Rob
>
>> For anyone new to the list who is not familiar with the PMC, you can
>> read more here:
>>
>> http://openoffice.apache.org/pmc-faqs.html#pmc
>>
>> Regards,
>>
>> -Rob
>
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>
>
>
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Re: Next steps for the AOO users list

[Rob Weir]

On Wed, Jan 8, 2014 at 1:55 PM, Rob Weir  wrote:
> I just want to make sure that you all know that we're not ignoring
> this list and its recent troubles.  The PMC is taking this very
> seriously and discussing what actions to take.  This discussion may
> take another day or two. Once done we'll act but also have clearer
> procedures in place for how to act more swiftly in the future.
>
> So please, bear with us a little longer.  We'll be back to normal soon.
>

OK.  It is done.  Thanks for bearing with us as we worked this out.
Hopefully we can now get back to helping OpenOffice users!

Regards,

-Rob

> For anyone new to the list who is not familiar with the PMC, you can
> read more here:
>
> http://openoffice.apache.org/pmc-faqs.html#pmc
>
> Regards,
>
> -Rob

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Next steps for the AOO users list

[Rob Weir]

I just want to make sure that you all know that we're not ignoring
this list and its recent troubles.  The PMC is taking this very
seriously and discussing what actions to take.  This discussion may
take another day or two. Once done we'll act but also have clearer
procedures in place for how to act more swiftly in the future.

So please, bear with us a little longer.  We'll be back to normal soon.

For anyone new to the list who is not familiar with the PMC, you can
read more here:

http://openoffice.apache.org/pmc-faqs.html#pmc

Regards,

-Rob

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Re: All essay text turned to hashtags

[Rob Weir]

On Sun, Jan 5, 2014 at 2:32 PM, Rory O'Farrell  wrote:
> I've added your suggestion Roband Steve Ahlers to a draft document. I'll wait 
> in case of more input and then we can consider a short questionaire and 
> revise the wording.
>


One further idea on this:   I can turn this into the form of a survey
on http://survey.openoffice.org, using LimeSurvey.  If we do that then
we can point users to that URL (after trying to help them, of course)
to collect this level of additional detail.  If we do this then the
information is collected all in one place.

-Rob


> --
> Rory O'Farrell 
>
> -
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Re: Restored Documents

[Rob Weir]

On Tue, Jan 7, 2014 at 9:20 PM, Austin Shelton  wrote:
> Hi Everybody.
>
> I killed OpenOffice accidentally. When I started the program again the 
> restored document was gibberish.
>
> I'm sorry if this question has already been answered on the list. I am new to 
> the list.
>

Hi Austin,

Do you have a saved version of the file that you can load?

The auto-recovery feature relies on saving information about your
document to disk every 15 minutes (by default).  But if you did a hard
shutdown at the time it was writing out the auto-recovery information,
then it is possible this information is incomplete.

Another thing to try is to open Writer, go to
Tools/Options/OpenOffice/Paths and note the location of the backup
directory.  Check that directory and see if there is anything there
that looks right.

Finally, for the record, so we can correlate this against past and
future reports, to see if there is a trend of issues, could you let us
know:

1) What version of OpenOffice are you running?

2) What operating system and version?

3) What file type were you using?  ODT?  DOC?  Something else?

4) Where were you saving?  Local hard drive?  Network drive?  USB key?
 Portable drive?

5) Where did the document originate?  Was it something you created
from scratch?  Or was it something you imported from another
application?

6) Is there anything special or unusual about the file, in terms of
size or content that might be related to any issues?

I'd certainly appreciate it if you could take a minute or two to
respond to these questions.  It might not help get your file back, but
it can help us understand better the circumstances under which these
problem arises, and help users in the future.

Regards,

-Rob


> --
> Austin/Jesse Shelton
> ashelt...@gmail.com
> https://sites.google.com/site/ashelton3/home
>
>

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Re: Very dissapointed

[Rob Weir]

On Tue, Jan 7, 2014 at 9:34 PM, James Knott  wrote:
> John Hart wrote:
>> When editing important files
>> it's a good idea to keep incremental backups. When a file is saved
>> with the same name, the original
>> is effectively over written and won't be in the trash.
>
> IIRC, this is what the VAX 11/780 editor did automagically.  Every time
> you changed a file, you got a new version.
>

On Windows we usually see NTFS as the file system.  Maybe some FAT32,
or even FAT on older USB sticks.  But mailing NTFS.

It is interesting to look at how the journaling works there:

http://blogs.msdn.com/b/oldnewthing/archive/2013/01/01/10381556.aspx

Note specifically that the file system pre-allocates the final size of
the file, to make the file contiguous if possible, and then writes the
file contents into the disk cache, which then writes to the disk.  The
blog talks about what happens if the USB key is pulled out too soon.
The expected result is the same as what we often see:  the file is the
right size, but the contents are all zeros.

This doesn't prove anything, but it is suggestive of the kinds of
causes that can lead to the reported symptoms.

Regard,

-Rob


>
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Re: Reminder: List Conduct Guidelines

[Rob Weir]

Intructions for how to unsubscribe are in the footer of every post to
this mailing list, including this one ;-)

If for some reason this is not working for you, send me a note off-line.

Regards,

-Rob

On Tue, Jan 7, 2014 at 9:26 PM, Carmen Putrino  wrote:
> I can't get myself off this list.  I want out!  You are fucking driving me
> crazy!!
>
> Carmen Putrino
> 805.807.4269
> carmenputr...@yahoo.com
>
> On Jan 7, 2014, at 6:15 PM, "Think"  wrote:
>
> Mr. Weir,
>
> You lost the ability to moderate my behavior on this list when you went
> after me for stating law and policy, saying I was threatening someone when I
> was not. You cannot threaten someone with the law. The law is. The
> consequences exist for illegal activity and that which violates the user's
> ISP policy. You have chilled free speech on this list.
>
> The moderators, collectively, have allowed this list to get so out of hand,
> I am amazed that any questions get answered. Instead of learning the
> program, I am spending time trying to get you to do your jobs and ensure
> this is a safe place for people to post questions that may sound stupid, as
> people learn the program.
>
> Please furnish me with the name and email address of the people who choose
> moderators on this list.
>
> Also, while there is no "right" to post on this list, there is a set of
> assumptions based on this product being an open source project that is
> freely available. Hence your statement about posting on this list being a
> "privilege" is both specious and misleading. Likely you meant it that way.
> It is wholly disingenuous to support an open source/free product and then
> say that everyone on this list doesn’t have the right to be here. It is not
> in keeping with the apache or open source projects.
>
> When a moderator so greatly misspeaks, it is no wonder that the users on
> this list are at each other's throats.
>
> Brenda Hart Neihouse
>
> -Original Message-
> From: Rob Weir [mailto:robw...@apache.org]
> Sent: Tuesday, January 07, 2014 8:53 PM
> Cc: users@openoffice.apache.org
> Subject: Reminder: List Conduct Guidelines
>
> Andrea suggested that we post a link to this in the footer of each
> message.  That is something we can do, but for now I'd like to remind
> us all of it:
>
> http://openoffice.apache.org/list-conduct.html
>
> Remember, no one has a right to post on this list.  It is a privilege.
> To the extent any person's or persons' conduct becomes disruptive of
> the purpose of this list (supporting users of Apache OpenOffice) this
> privilege can be revoked.
>
> This is an administrative note.  It does not require a response.
>
> Regards,
>
> -Rob
> Apache OpenOffice Project Management Committee & Mailing List Moderator
>
> -
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>
>
> ---
> This email is free from viruses and malware because avast! Antivirus
> protection is active.
> http://www.avast.com
>
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Re: Pages?

[Rob Weir]

On Fri, Dec 6, 2013 at 11:26 AM, Dena Mossar  wrote:
> does Open Office read Pages documents? Can Pages read Open Office documents?
>

Hi Dena,

Sorry for the delay. It looks like your question "fell through the
cracks".  No, we cannot read Apple's Pages format.   Your best bet
would be to export to a DOC file (Microsoft Office 97-2007 format) and
then load that in OpenOffice.

-Rob

> Dena Mossar
>
> Sent from my iPa
>
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Reminder: List Conduct Guidelines

[Rob Weir]

Andrea suggested that we post a link to this in the footer of each
message.  That is something we can do, but for now I'd like to remind
us all of it:

http://openoffice.apache.org/list-conduct.html

Remember, no one has a right to post on this list.  It is a privilege.
 To the extent any person's or persons' conduct becomes disruptive of
the purpose of this list (supporting users of Apache OpenOffice) this
privilege can be revoked.

This is an administrative note.  It does not require a response.

Regards,

-Rob
Apache OpenOffice Project Management Committee & Mailing List Moderator

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Re: Reading and Exporting spreadsheets--another commentary

[Rob Weir]

> On Jan 6, 2014, at 11:38 PM, Arthur Schwarz  wrote:
>
>
> This is an embarrassment for me. I checked and checked and found out that I
> had copied the same directory in two places and had one shell in one folder
> and another in another. And so, being the Great And Wonderful (smart and
> clever also) person that I am, I exported my pdf file into one folder and
> looked for it in another. At least that's my current story and I'm sticking
> with it (until tomorrow).
>

Doh!  I'm glad, though, it worked out.   One less bug to fix.

Regards, Rob


> But in a soft way I do think your points are valid. I have had problems with
> the swriter software and lists. Then again, I contribute nothing to a
> volunteer effort. I am a passive beneficiary of excellent software that has
> a few bugs. I also have Microsoft software. In 2000 I tried to report a bug
> (very hard when dealing with Microsoft). In 2008(?) software, the bug is
> still there (in lists, by the way). I expect that in 2050 software the bug
> will still remain in Microsoft but in Open Office the bugs I see today will
> probably be gone.
>
> And so, although OOo is not perfect, they are better than Microsoft dreams
> of in their better days, and the OOo team seems to want to better the
> product.
>
> art
> -Original Message-
> From: Anthony J. Rudgers [mailto:anthonyrudg...@att.net]
> Sent: Monday, January 06, 2014 5:07 PM
> To: Arthur Schwarz; users@openoffice.apache.org
> Cc: Anthony Rudgers
> Subject: Re: Reading and Exporting spreadsheets--another commentary
>
> Greetings All,
>
> Here's (imho) another example of the symptoms of the coding flaws inherent
> in the present OOo software suite.  You do something according to one set of
>
> seemingly-valid protocols & get one result (or, perhaps, non-result), & then
>
> you do it according to another set of also-valid protocols, & get an
> entirely different result (or non-result).   This, at least to me, would
> indicate that there are instances of differing, &, consequently,
> inconsistent, coding within OOo.  I've experienced a similar inconsistency
> in OOo code in another area.
>
> I submit this query.  Do proponents of OOo software, want to deal w/ &
> correct such problems, deny they exist, ignore them & "move on" (as embodied
>
> in the posting: "I'm tired of this thread, can't we talk about something
> else?"), throw up their hands & say that such inherent problems are just "a
> fact of life--so live w/ them," or, simply, verbally abuse & belittle the
> OOo users who point them out to this "community"?
>
> Best wishes,
>
> Anthony J. Rudgers
> Orlando, FL U.S.A.
>
> -Original Message-
> From: Arthur Schwarz
> Sent: Monday, January 06, 2014 6:48 PM
> To: users@openoffice.apache.org
> Subject: Reading and Exporting spreadsheets
>
> Win7
> cygwin
>
> I created and saved a spreadsheet, 'ods' ,document. When I try to read it
> using my cygwin alias "alias ods='/ProgramFiles86/OpenOffice\
> 4/program/scalc.exe'" it (basically) says "what's that" but when I use open
> office directly and use "Recent Documents" it seems to have no problem. is
> my alias correct? I use a similar alias for the writer (alias
> odt='/ProgramFiles86/OpenOffice\ 4/program/swriter.exe') and it works fine.
>
> Now comes the real puzzler (for me), when I export the spreadseet as a pdf
> file, the cygwin shell doesn't recognize it. That is, 'find', 'ls' don't
> recognize the file. It comes up with "no such directory or file. But when I
> go to the Windows explorer or import the file using Adobe, no problem. The
> filename is there bold as lightning. and I have no issue. On the other hand,
>
> using cygwin, I can't input the file to adobe.
>
> Now for the confounding aspect. Everything works as expected in the writer.
> I can create a pdf file, see it in cygwin, open and use it in adobe, list
> it, and I guess do everything needful. But not when I create a spreadsheet.
>
> Wait, wait. I have (yet) another mystery. When I open a new shell (but do
> not reboot), the new shell shows the created pdf file but now the ods file
> is missing. And, contrary to everything above, I can load the pdf file to
> adobe in the cygwin shell the exact opposite of above.
>
>
> Right now it's an irritation but is there something that I've done wrong or
> someway to fix the problem so that it shows up in by cygwin shell?
>
>
> -
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Reminder on list policy

[Rob Weir]

Speaking as a list moderator (yes we do have them) I'd like to remind
all posters that threats will not be tolerated on this list.

Regards, Rob

>> If you want to flame me, you might want to think again. Most of your ISP's 
>> have a policy of no spam/hate/scam/flame. I have reported people to their 
>> ISP's before and I will do it again. There is a difference between free 
>> speech and hate speech. Hate speech is not protected under the Constitution 
>> and your ISP's won't tolerate it either.i

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Re: Reading and Exporting spreadsheets--another commentary

[Rob Weir]

> On Jan 6, 2014, at 10:42 PM, Greg Madden  wrote:
>
>> On Monday 06 January 2014 18:28:15 you wrote:
>> On Mon, Jan 6, 2014 at 8:07 PM, Anthony J. Rudgers
>>
>>  wrote:
>>> Greetings All,
>>>
>>> Here's (imho) another example of the symptoms of the coding flaws
>>> inherent in the present OOo software suite.  You do something
>>> according to one set of seemingly-valid protocols & get one result
>>> (or, perhaps, non-result), & then you do it according to another
>>> set of also-valid protocols, & get an entirely different result (or
>>> non-result).   This, at least to me, would indicate that there are
>>> instances of differing, &, consequently, inconsistent, coding
>>> within OOo.  I've experienced a similar inconsistency in OOo code
>>> in another area.
>>>
>>> I submit this query.  Do proponents of OOo software, want to deal
>>> w/ & correct such problems, deny they exist, ignore them & "move
>>> on" (as embodied in the posting: "I'm tired of this thread, can't
>>> we talk about something else?"), throw up their hands & say that
>>> such inherent problems are just "a fact of life--so live w/ them,"
>>> or, simply, verbally abuse & belittle the OOo users who point them
>>> out to this "community"?
>>
>> So I take it that you have completely diagnosed the problem and
>> determined that it is a bug in OpenOffice and not a configuration
>> issue in Cygwin.  Wow, that was fast!  Maybe now that you've
>> troubleshooted and debugged the issue you would be so kind as to
>> submit a patch to fix it?  Or write up a report in Bugzilla detailing
>> how you reproduced the problem and showed that it was an OpenOffice
>> issue?
>>
>> Regards,
>>
>> -Rob
>
> Rob, just a reminder, these type of comments are best left alone. It is
> to hard to determine if they are just trolls disrupting legitimate
> users time and resources or merely clueless users frustrated by their
> lack of knowledge. Either way..ignore..imho
>

I'm merely pointing the constructive ways to deal with user problems.
Our productive choices are:

1. Answer questions about functionality

2.  Confirm known problems and offer workarounds

3. Help troubleshoot new issues

4. Once issues are confirmed entering them into Bugzilla

5. Fixing issues

At no time is complaining a productive use of this list, especially
for a new issue, just reported, when it is not clear it is even an
OpenOffice issue.

So let's get back to the the intended purpose of the list, which is to
support users of OpenOffice.   As users have made clear, they are
frustrated when this list is used as a general discussion/gripe list.

-Rob


> I thank you for your contributiions to AOO.
>
> I have been using OpenOffice for quite some time without issues.. ( not
> helpfull to those with issues..I lnow)...or only one.. when Libreoffice
> became the default for Linux, not LO bashing, just AOO works better
> here.
>
> --
> Peace,
>
> Greg
>
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Re: Being Good, was: RE: Reading and Exporting spreadsheets--another commentary

[Rob Weir]

Does anyone else care to post a "holier than thou" note, or we done
for the night?  Anyone? Let's get it all out. Then those who remain
can get back to actually helping users diagnose their problems rather
than pontificate about software quality or list etiquette.

-Rob

> On Jan 6, 2014, at 11:10 PM, Think  wrote:
>
> I have been quietly watching the notes back and forth and have only once or 
> twice ventured into the writing and reading space of this list. Once, someone 
> told me I digressed too much and that I was wrong for having bothered 
> everyone with my verbiage. I was like "wow, dude. I thought the listserv was 
> for talking about the product."
>
> Since then, I have been watching and reading.
>
> Personally, I am disgusted at how many of you treat each other.
>
> I am an advocate for disabled people. I "yell" at people for a "living" (I 
> don't get paid for it so I have to use the "".) And even I refuse to stoop so 
> low as to denigrate someone for being frustrated or for having newbie 
> problems.
>
> I am 53. I coded in Fortran in 1974. I was on a mainframe before most of you 
> knew what a computer was. I hand coded HTML from the early 90's until 2002. I 
> owned a brand development firm. I ran five businesses. My largest project 
> management job was a 14million$ project in my early 30's. I am currently 
> relearning CSS after going 12 years without coding a website, because I was 
> doing other things. I am learning it so I can direct our web designer and our 
> back end coder.
>
> Open office is interesting to me because our project, the elai Project, will 
> be licensed wholly under the Creative Commons License. So I wanted to specify 
> one all purpose software package for the project, and for every organization 
> that adopts the package. Initially, elai will help to make libraries 
> completely accessible to disabled people. Hospitals are next, with police 
> stations, and many other locally, state and federally funded organizations 
> following.
>
> But after watching you guys take pot shots at each other and work from an "I 
> don't have to be nice to anyone" paradigm, I am about to throw in the towel 
> on OO or alternatively to warn elai Project participants to stay away from 
> the listserv.
>
> Be nice. Grow up. Get outside of yourselves and help each other. Focus on 
> where you connect and not where you disagree.
>
> And posters: don’t assume that everyone is here to help you. They have their 
> own lives and their own jobs and their own families and priorities. Be 
> polite. Don't be a bull in a china shop.
>
> And if more experienced users set a good example, it's more likely the 
> newbies will follow suit.
>
> Likely this list needs a moderator. Does it have one? I am not stepping up 
> for the job, but someone with a sense of Zen and no fear of confrontation 
> should.
>
> If you want to flame me, you might want to think again. Most of your ISP's 
> have a policy of no spam/hate/scam/flame. I have reported people to their 
> ISP's before and I will do it again. There is a difference between free 
> speech and hate speech. Hate speech is not protected under the Constitution 
> and your ISP's won't tolerate it either.
>
> Please stop treating each other like garbage. For none of you is garbage. 
> Each of you just comes from your own singular perspective, some of you are 
> frustrated, some of you don't understand how this works and some of you need 
> some perspective.
>
> Perspective, best served up warm.
>
> Brenda Hart Neihouse
>
>
>
> -Original Message-
> From: Rob Weir [mailto:robw...@apache.org]
> Sent: Monday, January 06, 2014 10:28 PM
> To: users@openoffice.apache.org
> Subject: Re: Reading and Exporting spreadsheets--another commentary
>
> On Mon, Jan 6, 2014 at 8:07 PM, Anthony J. Rudgers
>  wrote:
>> Greetings All,
>>
>> Here's (imho) another example of the symptoms of the coding flaws inherent
>> in the present OOo software suite.  You do something according to one set of
>> seemingly-valid protocols & get one result (or, perhaps, non-result), & then
>> you do it according to another set of also-valid protocols, & get an
>> entirely different result (or non-result).   This, at least to me, would
>> indicate that there are instances of differing, &, consequently,
>> inconsistent, coding within OOo.  I've experienced a similar inconsistency
>> in OOo code in another area.
>>
>> I submit this query.  Do proponents of OOo software, want to deal w/ &
>> correct such problems, deny they exist, ignore t

Re: Reading and Exporting spreadsheets--another commentary

[Rob Weir]

On Mon, Jan 6, 2014 at 8:07 PM, Anthony J. Rudgers
 wrote:
> Greetings All,
>
> Here's (imho) another example of the symptoms of the coding flaws inherent
> in the present OOo software suite.  You do something according to one set of
> seemingly-valid protocols & get one result (or, perhaps, non-result), & then
> you do it according to another set of also-valid protocols, & get an
> entirely different result (or non-result).   This, at least to me, would
> indicate that there are instances of differing, &, consequently,
> inconsistent, coding within OOo.  I've experienced a similar inconsistency
> in OOo code in another area.
>
> I submit this query.  Do proponents of OOo software, want to deal w/ &
> correct such problems, deny they exist, ignore them & "move on" (as embodied
> in the posting: "I'm tired of this thread, can't we talk about something
> else?"), throw up their hands & say that such inherent problems are just "a
> fact of life--so live w/ them," or, simply, verbally abuse & belittle the
> OOo users who point them out to this "community"?
>


So I take it that you have completely diagnosed the problem and
determined that it is a bug in OpenOffice and not a configuration
issue in Cygwin.  Wow, that was fast!  Maybe now that you've
troubleshooted and debugged the issue you would be so kind as to
submit a patch to fix it?  Or write up a report in Bugzilla detailing
how you reproduced the problem and showed that it was an OpenOffice
issue?

Regards,

-Rob


> Best wishes,
>
> Anthony J. Rudgers
> Orlando, FL U.S.A.
>
> -Original Message- From: Arthur Schwarz
> Sent: Monday, January 06, 2014 6:48 PM
> To: users@openoffice.apache.org
> Subject: Reading and Exporting spreadsheets
>
> Win7
> cygwin
>
> I created and saved a spreadsheet, 'ods' ,document. When I try to read it
> using my cygwin alias "alias ods='/ProgramFiles86/OpenOffice\
> 4/program/scalc.exe'" it (basically) says "what's that" but when I use open
> office directly and use "Recent Documents" it seems to have no problem. is
> my alias correct? I use a similar alias for the writer (alias
> odt='/ProgramFiles86/OpenOffice\ 4/program/swriter.exe') and it works fine.
>
> Now comes the real puzzler (for me), when I export the spreadseet as a pdf
> file, the cygwin shell doesn't recognize it. That is, 'find', 'ls' don't
> recognize the file. It comes up with "no such directory or file. But when I
> go to the Windows explorer or import the file using Adobe, no problem. The
> filename is there bold as lightning. and I have no issue. On the other hand,
> using cygwin, I can't input the file to adobe.
>
> Now for the confounding aspect. Everything works as expected in the writer.
> I can create a pdf file, see it in cygwin, open and use it in adobe, list
> it, and I guess do everything needful. But not when I create a spreadsheet.
>
> Wait, wait. I have (yet) another mystery. When I open a new shell (but do
> not reboot), the new shell shows the created pdf file but now the ods file
> is missing. And, contrary to everything above, I can load the pdf file to
> adobe in the cygwin shell the exact opposite of above.
>
>
> Right now it's an irritation but is there something that I've done wrong or
> someway to fix the problem so that it shows up in by cygwin shell?
>
> -
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Re: All essay text turned to hashtags

[Rob Weir]

On Sun, Jan 5, 2014 at 2:51 PM, Hagar Delest  wrote:
> Top posting.
> OK, you win. I'm fed up with this kind of discussion, so last post in this
> discussion.
> I won't ask your questions because when we ask even a basic one, very often
> we get no reply (I guess that frustration is for something).
>

Clearly users are mainly interested in getting their document back.
But if your immediately response is "kiss your document good bye" then
you will not hear from them again.  If we want to help the project,
then we need to handle users in a certain way.  Think of a policeman
interviewing a robbery victim.  We need to ask the questions even
though the person is upset.  We need to tell them that this
information is important and that the only way we can improve is by
having this info.

> After almost 8 years supporting users in forums, I think that we have a
> reasonable 6th sense to spot the smoking guns in such problems. I'll
> continue to record the cases in the forum. Even if you're the most vocal one
> on the mailing list, I hope that some dev will try to have a look.
>

You forget that I did professional technical support for Lotus years
ago, supporting 1-2-3 and other products.  So I am entitled to claim
reasonable sense in this area as well.  And what I sense is that over
multiple years what we're doing now has not helped in narrowing down
the problem or getting it fixed.  What we're doing now has failed to
resolve the issue.  You're welcome to continue in the same way, but
I'm making suggestions for how we can improve, not just repeat the
past.  If there is a problem I'd like to see it narrowed down and
fixed.  If it is user error then I'd like to establish that firmly so
we can improve documentation to reduce its occurrence.  What I don't
want to do is spend another 5 years to turn a list of 150 sparsely
documented examples into a list of 300 sparsely documented examples
and be no better off on resolving this either way.  I hope you would
agree that "more of the same" is not going to work here.

> If you think that crashed filed are like UFOs then let users experience
> UFOs.
>

The comparison should be more like this:  Determining the existence of
nonexistence of UFO's requires more than just compiling a list of
incidents.  Large lists of UFO sightings has proven nothing and will
not prove anything.  The sa,e is true of software crashes.

Regards,

-Rob


> Hagar
>
>
> Le 05/01/2014 19:45, Rob Weir a écrit :
>
>
>> On Sun, Jan 5, 2014 at 12:35 PM, Hagar Delest 
>> wrote:
>>>
>>> Le 05/01/2014 17:05, Rob Weir a écrit :
>>>
>>>> It would be great to ask for information like this whenever someone
>>>> reports this kind of problem.  150 reports without this detail are
>>>> useless.  But even 10 reports with this detail might indicate a
>>>> pattern.
>>>>
>>>> 1) What AOO version is in use?
>>>>
>>>> 2) What OS version?
>>>>
>>>> 3) What file type (extension) was being saved?
>>>>
>>>> 4) Where was the file being saved?  USB?  Network drive?
>>>>
>>>> 5) Is autosaved enabled?
>>>>
>>>> 6) When you returned to your computer was it in the same state?  For
>>>> example, had you lost power?  Did the OS force a reboot?  Did your
>>>> laptop hibernate?
>>>
>>>
>>>
>>> Have you at least read the topic and the post with all the cases I've
>>> recorded???
>>> You'll see that most of these information are available. And each linked
>>> topic usually have also these information (with more details of course).
>>> -> https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=17677#p81363
>>>
>>
>> Well, obviously reports with partial information from 5 years ago are
>> not really useful.  As I pointed out, I can show over 300 UFO
>> sightings from just December.  So what?
>>
>> I'm suggesting collecting this information systematically, for new
>> reports, in 2014 using AOO 4.0.1.  For example, you did not ask all of
>> these questions when you responded to the user on this list just now.
>>
>>>
>>>
>>>> Just anecdotally, and without deeper analysis, I see a number of
>>>> reports on OpenOffice and with Microsoft Office, where a USB memory
>>>> stick is being used.   Savvy users know how to properly remove a
>>>> memory stick.  But not all users do.  This can cause problems.
>>>
>>>
>>>
>>> None of the 150+ cases I've recorded involve USB drives. Of course we
>>&g

Re: All essay text turned to hashtags

[Rob Weir]

On Sun, Jan 5, 2014 at 2:15 PM, Rory O'Farrell  wrote:
> I've clipped the previous messages as this posting doesn't depend on them.
> Rob suggests the following queries be put to Hashtag/file loss posters. I've 
> added some choices to the file save destinations.  Are there other questions 
> that should be asked? Once we reach agreement on the questions I'm sure the 
> Forum will use this questionaire to gather information on hashtag/file loss 
> cases.
>
>
> 1) What AOO version is in use?
> 2) What OS version?
> 3) What file type (extension) was being saved?
> 4) Where was the file being saved?  Local Drive? USB stick?  Network drive? 
> External drive?
> 5) Is autosaved enabled?
> 6) When you returned to your computer was it in the same state?  For
>  example, had you lost power?  Did the OS force a reboot?  Did your
>  laptop hibernate?
>

Thanks, maybe the generic "Was there anything unusual/special about
the document that might be relevant?"

Consider one possible failure mode:  When a document is saved
OpenOffice needs to iterate over all the styles, content and metadata
in the document and write it out in the correct format, by default
ODF.  If there was a a bug in that process that caused a crash, it
could be with a very specific aspect of the document, e.g., only with
documents with more than 256 styles, or only documents with 24 bit PNG
images, or only images with more than 16 fields in a header.
Something specific like that.   In this failure mode, if it actually
is occurring, the specific area would need to be rare enough that most
users never see it.  It would not be something, for example, that you
would likely not see if you used only the default templates.

So maybe:  What is the general history of this document?  Was it
create from scratch in this version of OpenOffice?  Was it created in
an older version of OpenOffice?   Originally imported from a Microsoft
Word document?  Was it based on a default template or a custom one
that you created?

Regards,

-Rob


> --
> Rory O'Farrell 
>
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Re: All essay text turned to hashtags

[Rob Weir]

On Sun, Jan 5, 2014 at 12:43 PM, James  wrote:
> I have never encountered any such problem with OO. I am running Open Office
> 4.1 under windows 8.1 on a Hewlett Packard HP p2-1334 desk top.
> Jim Lambert
>

Same with me.  I've been using OpenOffice exclusively since 2005, on a
daily basis and I've never lost a file.  Of course, I have had two
hard drives fail, a USB sticks die, and once had a virus corrupt a
machine.  So for me personally, these kinds of problems are more
frequent than issues with the reliability saving in OpenOffice.
Because of that I do regular online backups of my important files.

-Rob

> -Original Message- From: Rory O'Farrell
> Sent: Sunday, January 5, 2014 10:35 AM
> To: users@openoffice.apache.org
> Subject: Re: All essay text turned to hashtags
>
>
> On Sun, 5 Jan 2014 11:05:25 -0500
> Rob Weir  wrote:
>
>> On Sat, Jan 4, 2014 at 3:53 PM, Hagar Delest 
>> wrote:
>> > Sadly, quite nothing to do, see:
>> > https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=17677 where >
>> > you'll
>> > see that I've recorded more than 150 occurrences of this problem.
>>
>>
>> And there were 368 reported UFO sightings in December:
>> http://www.nuforc.org/webreports/ndxe201312.html
>>
>> But I'm not rushing to learn Klingon...
>>
>> If you search Google for phrases like "Word document lost when saving"
>> you'll see 100's of reports of this as well.
>
>
> With respect, we are not concerned about MS Word's reliability. But
> OpenOffice's ought be a matter of concern for us all. We are all on the same
> side here.
>
>>
>> > I've raised this issue on the dev mailing list:
>> > http://www.mail-archive.com/dev@openoffice.apache.org/msg15177.html and
>> > interest has been slightly raised (new comments in the bug report) but >
>> > this
>> > is a difficult problem that can't be reproduced, hence very difficult to
>> > spot. Nevertheless, even in case of bug, the save process could be >
>> > improved
>> > IMHO.
>> > Any power shortage?
>> >
>> > Check the temporary folder of the system (see in OOo
>> > Tools>Options>OOo>Paths). If there are folders like sgmlf.tmp with a >
>> > file
>> > having the same name inside, make a copy of that file, rename it to .odt
>> > > and
>> > cross your fingers. If you have not rebooted, you might have those files
>> > still there.
>> >
>>
>> It would be great to ask for information like this whenever someone
>> reports this kind of problem.  150 reports without this detail are
>> useless.  But even 10 reports with this detail might indicate a
>> pattern.
>>
>> 1) What AOO version is in use?
>>
>> 2) What OS version?
>
>
> The Version and OS are usually indicated in the footer of the repoorting
> post. Most OS versions are Windows
>>
>>
>> 3) What file type (extension) was being saved?
>>
>> 4) Where was the file being saved?  USB?  Network drive?
>
>
> In many cases to the hard disk. USB saves as you say below can unreliable
> and we try to separate them out from spontaneous hashtag events.
>
>>
>> 5) Is autosaved enabled?
>>
>> 6) When you returned to your computer was it in the same state?  For
>> example, had you lost power?  Did the OS force a reboot?  Did your
>> laptop hibernate?
>
>
> Hibernation/Suspend of a computer with an open OO file reportedly can cause
> corruption. Some hashtag/damaged archive events seem to be caused by over
> hasty closedown of the computer, such as by snapping laptop lid shut, or
> power off of the desktop before the software/hardware write buffers have
> flushed.
>
>> Just anecdotally, and without deeper analysis, I see a number of
>> reports on OpenOffice and with Microsoft Office, where a USB memory
>> stick is being used.   Savvy users know how to properly remove a
>> memory stick.  But not all users do.  This can cause problems.
>
>
> We know this and advise not to work direct to a USB stick, also advising
> observance of correct removal protocols. Also (added information)
> anecdotally (also personal experience) USB sticks of earlier manufacture can
> fail (internal chip failure) after a smallish (circa 1000 is suggested in
> some postings) number of read/write cycles. I have no knowledge of more
> recent USB stick reliability.
>
>>
>> Another case to watch out for is old Wordperfect files.   A user saves
>> a WPD file, upgrades OOo 

Re: All essay text turned to hashtags

[Rob Weir]

On Sun, Jan 5, 2014 at 12:35 PM, Hagar Delest  wrote:
> Le 05/01/2014 17:05, Rob Weir a écrit :
>
>> It would be great to ask for information like this whenever someone
>> reports this kind of problem.  150 reports without this detail are
>> useless.  But even 10 reports with this detail might indicate a
>> pattern.
>>
>> 1) What AOO version is in use?
>>
>> 2) What OS version?
>>
>> 3) What file type (extension) was being saved?
>>
>> 4) Where was the file being saved?  USB?  Network drive?
>>
>> 5) Is autosaved enabled?
>>
>> 6) When you returned to your computer was it in the same state?  For
>> example, had you lost power?  Did the OS force a reboot?  Did your
>> laptop hibernate?
>
>
> Have you at least read the topic and the post with all the cases I've
> recorded???
> You'll see that most of these information are available. And each linked
> topic usually have also these information (with more details of course).
> -> https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=17677#p81363
>

Well, obviously reports with partial information from 5 years ago are
not really useful.  As I pointed out, I can show over 300 UFO
sightings from just December.  So what?

I'm suggesting collecting this information systematically, for new
reports, in 2014 using AOO 4.0.1.  For example, you did not ask all of
these questions when you responded to the user on this list just now.

>
>
>> Just anecdotally, and without deeper analysis, I see a number of
>> reports on OpenOffice and with Microsoft Office, where a USB memory
>> stick is being used.   Savvy users know how to properly remove a
>> memory stick.  But not all users do.  This can cause problems.
>
>
> None of the 150+ cases I've recorded involve USB drives. Of course we know
> that case. That's why I've discarded them systematically.
> NB: one more case this very day.
>

This isn't really true.  I did a spot check of the reports and some of
them did involve USB drives and for many of them the question was not
even asked.

>
>
>> Another case to watch out for is old Wordperfect files.   A user saves
>> a WPD file, upgrades OOo 3.3.0 to AOO 4.0.1 and now their file won't
>> open.  But this is due to the loss of WPD support, not due to damage
>> to the file, though the symptoms look the same at first.
>
>
> Again, just read the topic. Most of the files are ODF, some .doc. No exotic
> format like WPD.
>
>
>
>> Another thing to look for is a forced reboot, the kind that recent
>> versions of Windows do when installing a critical security patch.
>> Some antivirus software does this as well.  If you have a document
>> loaded in OpenOffice with unsaved changed, and have autosave enabled,
>> and leave your machine on for a week, with OpenOffice running, and a
>> system restart is forced, what will happen?  Is there a correlation to
>> problems in that scenario?
>
>
> And?
> Even if the boot is forced, as I said, it would be understandable to lose
> the version that is currently under edition. But it is unacceptable to lose
> the saved file.
>

And it would be unacceptable to see a UFO.  The question is whether
any actually have or whether it is user error.

> I know that this is a difficult problem but please stop trying to find a
> scapegoat.
> If nobody wants to investigate, I don't have any problem as long as I don't
> suffer from this issue.
> But then, just accept the rants from users who lost important data.
> NB: I've switched from MS Word to OOo after I lost data. If I ever face this
> problem, that would be the end of my use of AOO. Users want reliability
> first. All the nice features you can put in an application will never
> counterbalance any important data loss.
>

No one is scapegoating.  I'm just saying with 100 million users and 5
years and not a single reproducible error?  Really?  Seriously?

-Rob


> Hagar
>
>
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Re: All essay text turned to hashtags

[Rob Weir]

On Sun, Jan 5, 2014 at 11:35 AM, Rory O'Farrell  wrote:
> On Sun, 5 Jan 2014 11:05:25 -0500
> Rob Weir  wrote:
>
>> On Sat, Jan 4, 2014 at 3:53 PM, Hagar Delest  
>> wrote:
>> > Sadly, quite nothing to do, see:
>> > https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=17677 where 
>> > you'll
>> > see that I've recorded more than 150 occurrences of this problem.
>>
>>
>> And there were 368 reported UFO sightings in December:
>> http://www.nuforc.org/webreports/ndxe201312.html
>>
>> But I'm not rushing to learn Klingon...
>>
>> If you search Google for phrases like "Word document lost when saving"
>> you'll see 100's of reports of this as well.
>
> With respect, we are not concerned about MS Word's reliability. But 
> OpenOffice's ought be a matter of concern for us all. We are all on the same 
> side here.
>

I think you missed the point. Maybe I was too subtle.  I'm not talking
about the quality of MS Office.   The point is that hardware and user
error happens to all products and merely stating that there have been
150 reports over a decade where we've had over 100 million users, is
not really telling us anything.  It is like the UFO reports.   They'll
always be a few, and the more efficient you are about collecting them
the more you will have.  But how do you tell a genuine incident from
hardware or user errors?

-Rob

>>
>> > I've raised this issue on the dev mailing list:
>> > http://www.mail-archive.com/dev@openoffice.apache.org/msg15177.html and
>> > interest has been slightly raised (new comments in the bug report) but this
>> > is a difficult problem that can't be reproduced, hence very difficult to
>> > spot. Nevertheless, even in case of bug, the save process could be improved
>> > IMHO.
>> > Any power shortage?
>> >
>> > Check the temporary folder of the system (see in OOo
>> > Tools>Options>OOo>Paths). If there are folders like sgmlf.tmp with a file
>> > having the same name inside, make a copy of that file, rename it to .odt 
>> > and
>> > cross your fingers. If you have not rebooted, you might have those files
>> > still there.
>> >
>>
>> It would be great to ask for information like this whenever someone
>> reports this kind of problem.  150 reports without this detail are
>> useless.  But even 10 reports with this detail might indicate a
>> pattern.
>>
>> 1) What AOO version is in use?
>>
>> 2) What OS version?
>
> The Version and OS are usually indicated in the footer of the repoorting 
> post. Most OS versions are Windows
>>
>> 3) What file type (extension) was being saved?
>>
>> 4) Where was the file being saved?  USB?  Network drive?
>
> In many cases to the hard disk. USB saves as you say below can unreliable and 
> we try to separate them out from spontaneous hashtag events.
>
>>
>> 5) Is autosaved enabled?
>>
>> 6) When you returned to your computer was it in the same state?  For
>> example, had you lost power?  Did the OS force a reboot?  Did your
>> laptop hibernate?
>
> Hibernation/Suspend of a computer with an open OO file reportedly can cause 
> corruption. Some hashtag/damaged archive events seem to be caused by over 
> hasty closedown of the computer, such as by snapping laptop lid shut, or 
> power off of the desktop before the software/hardware write buffers have 
> flushed.
>
>> Just anecdotally, and without deeper analysis, I see a number of
>> reports on OpenOffice and with Microsoft Office, where a USB memory
>> stick is being used.   Savvy users know how to properly remove a
>> memory stick.  But not all users do.  This can cause problems.
>
> We know this and advise not to work direct to a USB stick, also advising 
> observance of correct removal protocols. Also (added information) anecdotally 
> (also personal experience) USB sticks of earlier manufacture can fail 
> (internal chip failure) after a smallish (circa 1000 is suggested in some 
> postings) number of read/write cycles. I have no knowledge of more recent USB 
> stick reliability.
>
>>
>> Another case to watch out for is old Wordperfect files.   A user saves
>> a WPD file, upgrades OOo 3.3.0 to AOO 4.0.1 and now their file won't
>> open.  But this is due to the loss of WPD support, not due to damage
>> to the file, though the symptoms look the same at first.
>>
>> Another thing to look for is a forced reboot, the kind that recent
>> versions o

Re: All essay text turned to hashtags--commentary

[Rob Weir]

On Sun, Jan 5, 2014 at 7:23 AM, Rory O'Farrell  wrote:
> On Sun, 05 Jan 2014 12:47:59 +0100
> Andrea Pescetti  wrote:
>
>> Hagar Delest wrote:
>> > losing the file saved last time is just unacceptable, it's a major data
>> > loss (P1 in the bug tracker). This problem should be investigated as
>> > seriously as possible.
>> > No bashing needed, just look at the facts.
>>
>> The problem here is all with reproducing the bug. OpenOffice has so many
>> users, on so many systems, that even a problem that occurs, say, once in
>> ten millions save operations will get reported.
>>
>> It's a fact that there exist some users who report losing a document.
>> But it's not even clear if the culprit in those cases is OpenOffice, or
>> the operating system, or a RAM problem, or a disk failure... Like you,
>> I've been a regular OpenOffice user for many years and I never had a
>> similar problem.
>>
>> A random note if this can help: to study this problem, once I tried to
>> deliberately fill the hard disk until I had a few MBytes free. Then I
>> opened a heavy presentation file, with many images, and edited it
>> normally, adding and removing content. An automatic backup failed (due
>> to the full disk) and I think an error message was displayed (I/O
>> error). I then tried a save operation, which failed with the same error.
>> But then I was stuck: the file I was editing was corrupted (the images
>> did not display) and the last saved version on disk was corrupted too
>> (of course this was a test so I had made a backup before testing). Maybe
>> this deserves a better investigation.
>>
>> It could be that some or all of these bug reports are due to a full disk
>> (I do know some people who work with <100 MBytes free on disk, so it's
>> not even a "1 in millions" scenario). The good thing is that this
>> scenario can be reproduced.
>>
>> Regards,
>>Andrea.
>>
>
>
> I think there are two problems here, which both Hagar and I are aware of from 
> the Forum. One is the Hashtag problem, which I agree is not readily 
> reproducible and in many cases may be caused by over hasty close down of OO 
> or operating system, the other associated problem is the erasure of the saved 
> copy which seems to occur often alongside the hashtag problem; no matter what 
> causes the hashtag problem, I'm sure we all agree that a saved copy of the 
> file should not be spontaneously erased.
>
> The question should be asked "When does OpenOffice erase the previous copy of 
> the file?". Surely this should only be after the Save process reaches a 
> conclusion. I can recollect from my CP/M days that one had to adopt a certain 
> sequence in saving a file for best security. One saved the file to File.new 
> (say), then renamed File.org to File.bak then renamed File.new to File.org. 
> Is this or a similar protocol being followed in OO? Perhaps some temporary 
> relief can be obtained by changing the options in OpenOffice to _always_ 
> generate a backup.
>

That would introduce other failure modes:

1) User would require disk space for two complete copies of the
document.  So in the marginal case a user might load a document,
change just a character and then be unable to save.

2) Some file systems handle modify and create permissions separately.
So you could have the ability to modify a document, but not create a
new (temporary) one.

There are certainly cases where such an approach could help.  But it
is tricky when dealing with the exceptions.

The other thing to watch for is that some users cannot find their
files after saving, even if there is no problem with the saving.  They
forget the same, what folder they used, etc.

-Rob


> If the user turns such an option off, then on his own head be the 
> responsibility for file loss!
>
> I should say that I have not experienced the hashtag problem in 6 years of 
> heavy use of OO Writer on Windows 2000/XP or linux systems.
>
>
>
> --
> Rory O'Farrell 
>
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Re: All essay text turned to hashtags

[Rob Weir]

On Sat, Jan 4, 2014 at 3:53 PM, Hagar Delest  wrote:
> Sadly, quite nothing to do, see:
> https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=17677 where you'll
> see that I've recorded more than 150 occurrences of this problem.


And there were 368 reported UFO sightings in December:
http://www.nuforc.org/webreports/ndxe201312.html

But I'm not rushing to learn Klingon...

If you search Google for phrases like "Word document lost when saving"
you'll see 100's of reports of this as well.

> I've raised this issue on the dev mailing list:
> http://www.mail-archive.com/dev@openoffice.apache.org/msg15177.html and
> interest has been slightly raised (new comments in the bug report) but this
> is a difficult problem that can't be reproduced, hence very difficult to
> spot. Nevertheless, even in case of bug, the save process could be improved
> IMHO.
> Any power shortage?
>
> Check the temporary folder of the system (see in OOo
> Tools>Options>OOo>Paths). If there are folders like sgmlf.tmp with a file
> having the same name inside, make a copy of that file, rename it to .odt and
> cross your fingers. If you have not rebooted, you might have those files
> still there.
>

It would be great to ask for information like this whenever someone
reports this kind of problem.  150 reports without this detail are
useless.  But even 10 reports with this detail might indicate a
pattern.

1) What AOO version is in use?

2) What OS version?

3) What file type (extension) was being saved?

4) Where was the file being saved?  USB?  Network drive?

5) Is autosaved enabled?

6) When you returned to your computer was it in the same state?  For
example, had you lost power?  Did the OS force a reboot?  Did your
laptop hibernate?


Just anecdotally, and without deeper analysis, I see a number of
reports on OpenOffice and with Microsoft Office, where a USB memory
stick is being used.   Savvy users know how to properly remove a
memory stick.  But not all users do.  This can cause problems.

Another case to watch out for is old Wordperfect files.   A user saves
a WPD file, upgrades OOo 3.3.0 to AOO 4.0.1 and now their file won't
open.  But this is due to the loss of WPD support, not due to damage
to the file, though the symptoms look the same at first.

Another thing to look for is a forced reboot, the kind that recent
versions of Windows do when installing a critical security patch.
Some antivirus software does this as well.  If you have a document
loaded in OpenOffice with unsaved changed, and have autosave enabled,
and leave your machine on for a week, with OpenOffice running, and a
system restart is forced, what will happen?  Is there a correlation to
problems in that scenario?

Regards,

-Rob



> As a courtesy I have sent a copy of this reply to you as well as to the
> mailing list. Do Not reply to me personally but just to the list at
>  - replies to my personal email address will be
> ignored.
>
> Since you are not subscribed to this list you may not see all the replies to
> your query.
> To subscribe Apache OpenOffice mailing lists go to
> http://openoffice.apache.org/mailing-lists.html
> NB: this is more a message for the users mailing list than for the devs.
>
> For user support you can also use The OpenOffice.org Community Forum
> https://forum.openoffice.org/en/forum/
>
> Regards,
> Hagar
>
> Le 04/01/2014 14:04, natalie guttridge a écrit :
>
>
>> Please help
>> My daughter has written a 2000 word essay. She saved it and then when she
>> opened it again the whole text has turned into hashtags...can anything be
>> done?
>> Regards
>> Natalie
>>
>> Sent from my iPad
>> -
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>>
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Re: Very dissapointed

[Rob Weir]

On Sat, Jan 4, 2014 at 5:15 PM, nick van benthem
 wrote:
>
> I deleted some text and then got it back useing control z and then the 
> programm crashed. And i didnt saved the progress and with the recovery hè 
> couldnt Get back the progress.
>

But when did you save the file?  If you deleted some text, did a
control z and then the program crashed, then the file on disk has not
changed.  Unless you did something like: delete some text, save the
file, did a control-z and then it crashed?  But if you did that then
you were vulnerable to many ways of losing your document, such as a
power outage.

-Rob

> - Reply message -
> Van: "Dave Barton" 
> Aan: 
> CC: 
> Onderwerp: Very dissapointed
> Datum: za, jan. 4, 2014 19:17
>
>
>  Original Message  
> From: Kay Schenk 
> To: users@openoffice.apache.org
> Date: Sat, 4 Jan 2014 09:57:11 -0800
>
>> On Sat, Jan 4, 2014 at 7:59 AM, nick van benthem
>> wrote:
>>
>>> Thanks to your "great programm" i've just lost 12 pages of my portfolio..
>>>
>>
>>
>> Hello Nick, and so  sorry for your troubles.
>>
>> It would be very helpful to us if you gave more details on how this
>> happened.
>> Did OpenOffice find these pages but fail to open them? And if that was the
>> cause, what was used to create these pages initially?
>>
>> Or, was it some other problem.
>>
>> Thanks for any additional details you can provide.
>
> Nick, please reply to the users@openoffice.apache.org email address,
> not directly to any individual. There many other list subscribers who
> may also be able to assist you.
>
>

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OpenOffice Website Survey

[Rob Weir]

We're conducting a short survey about the OpenOffice website.  If you
have a moment you can find the survey here:

http://survey.openoffice.org/index.php/522696/lang-en

Regards,

-Rob

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Informal Mac OS / OpenOffice Survey

[Rob Weir]

An informal survey to help our project planning: If you run OpenOffice
on the Mac, what version of Mac OS are you running today?

10.4 (Tiger)
10.5 (Leopard)
10.6 (Snow Leopard)
10.7 (Lion)
10.8 (Mountain Lion)
10.9 (Mavericks)

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Call for Comments: Apache OpenOffice Distributor Best Practices

[Rob Weir]

Details are here:

https://blogs.apache.org/OOo/entry/call_for_comments_apache_openoffice

Regards,

-Rob

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Good progress on confusing advertisements on download page

[Rob Weir]

Please take a look at this new blog post from SourceForge:

http://sourceforge.net/blog/sourceforge-blockthis-initiative-update/

It looks like they are taking the ad issue seriously.  They have
culled 20%+ of the ads and instituted a process for communities to
report new misleading ads.   I think this will lead to a better
experience for our users.  Thanks to SourceForge (and Roberto) for
listening to their users and responding to feedback!

A question for us is:  How do we want to report misleading ads in the
future?   Do we need any process on our side?  Do we want to track the
reports in Bugzilla?  Or do we want to just report these as
individuals, possibly leading to redundant reports?  Maybe record
these in BZ (where adding image attachments and de-duping is easy) and
then report to SF with a link to the BZ issue?

Regards,

-Rob

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Apache OpenOffice 4.1 to Bring Enhanced Accessibility Support

[Rob Weir]

Our latest blog post:

https://blogs.apache.org/OOo/entry/apache_openoffice_4_1_to

This accessibility code has now been integrated into the trunk.  This
is a great step forward.  If you refresh yourself on our posted Public
Service Mission, you see that accessibility is a key priority for us:

http://openoffice.apache.org/mission.html

This code came from IBM's contribution of Lotus Symphony, but much
effort was required to integrate it into OpenOffice.  Our thanks go to
Steve Yin for the development work and to V Stuart Foote, James Teh,
Jean-Philippe Mengual and Liu Ping for their expertise on testing.
(And profuse apologies if I missed anyone)

Regards.

-Rob

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AOO 4.0.1 and MacOS Mavericks?

[Rob Weir]

I'm starting to see questions on whether AOO is compatible with the
newly released Mavericks.  Has anyone tried it yet?

Regards,

-Rob

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Re: OpenOffice MSI installer build

[Rob Weir]

On Thu, Oct 17, 2013 at 1:07 PM, John Meyer
 wrote:
> Hey guys:
>
> I'm trying to get my office to upgrade.  The IT staff says that they
> need an MSI installer build.  Is there one available?
>

If you install onto a test machine you will see that the install
program unpacks a bunch of files to a temporary directory:

OpenOffice 4.0.1 (en-US) Installation Files

This is usually on the desktop.   You can see the MSI installer in the
root of that directory.  If you point your guys to that they should
know what to do.

Regards,

-Rob


> Thanks.
>
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New Serbian (Latin script) website live

[Rob Weir]

A quick announcement that we now have a freshly translated website for
Serbian with Latin script (sr-latn) due to the efforts of Vladislav
Stevanovic "Wlada".

You can find it here:

http://www.openoffice.org/sr-latn/

Regards,

-Rob

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Re: Kannada script

[Rob Weir]

On Sun, Oct 13, 2013 at 7:13 PM, paul hockings  wrote:
> The kannada script provided by OpenOffice is useless, because so many of the 
> characters are missing (while two are duplicated). Basically all the 
> syllables beginning in v- plus nearly all those ending in -i or -í are not on 
> the keyboard viewer.

Hi Paul,

Could you enter an issue into our Bugzilla for this?

http://issues.apache.org/ooo/

It would help to include details like:

1) What version of OpenOffice you are using

2) What platform you are running on

3) What font you are using

4) Attach screen shot showing what you are seeing

5) Attach a sample document if you think it will help

Thanks!

-Rob


> Paul Hockings

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Re: Apache License Version 2.0.

[Rob Weir]

On Sat, Oct 12, 2013 at 10:24 AM, Дмитрий Пучков  wrote:
> Hello
>  Please answer, Apache License Version 2.0, January 2004 applies to
> all components included in the distribution of OpenOffice (for
> example. Png or. Wav files), or only at the source code and object
> code. Thank you.

See the LICENSE file included with each release for a detailed
description of other licenses that apply to certain components.

-Rob

>  Dmitry Puchkov.
>
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Re: Graph numbers in stats pages need thousands separator

[Rob Weir]

On Wed, Oct 9, 2013 at 1:51 AM, Fernando Cassia  wrote:
> While looking at the graph in http://www.openoffice.org/stats/downloads.html
> it was very difficult for me (besides small screen and poor eyesight) to
> see if the numbers were 6 million 60 million or 600 million, because of the
> tiny text and lots of zeros without separators for thousands and hundred
> thousands.
>

We're using a 3rd party library for the charts.  I don't see the
ability to control the number format, other than to enable or disable
rounding to the nearest integer.  But maybe someone else sees more
here:

http://www.simile-widgets.org/timeplot/

> ie 60,000,000 reads beter than 6000
>

I agree.  Maybe another solution is to rescale the data, so we report
in units of a million downloads.  So instead of 6000 we have 60.0?

-Rob


> FC
>
> --
> During times of Universal Deceit, telling the truth becomes a revolutionary
> act
> Durante épocas de Engaño Universal, decir la verdad se convierte en un Acto
> Revolucionario
> - George Orwell

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New Turkish website live

[Rob Weir]

A quick announcement that we now have a freshly translated website for
Turkish, due to the efforts of Burak Yavuz.

You can find it here:

http://www.openoffice.org/tr/

Regards,

-Rob

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Re: [ANN] Apache OpenOffice 4.0.1 released

[Rob Weir]

On Sat, Oct 5, 2013 at 6:48 PM, Urmas  wrote:
> "Rob Weir":
>
>
> The Apache OpenOffice project is pleased to announce the immediate
> availability of OpenOffice 4.0.1  You can download it from our website.
>
> No FODT support --> Recycle Bin.
>

We rate our successful by the many millions of users who are
successful with OpenOffice. If something else suits your particular
needs then use it, by all means, and move on.  There is no need to
stalk us like a jealous old girlfriend.

Regards,

-Rob

>
>
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Re: Open Office 4.0.1

[Rob Weir]

On Tue, Oct 1, 2013 at 1:27 PM, Janis Langins  wrote:
> I see a notice that there is a new version of Apache (4.0.1) with an
> invitation to download.  I checked on my present (4.0.0) version and asked
> for updates and was told that everything is up to date.  Why so?
> Janis
>

We typically enable the in-product update notifications a few days
after we announce the release on the website.

-Rob


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[ANN] Apache OpenOffice 4.0.1 released

[Rob Weir]

The Apache OpenOffice project is pleased to announce the immediate
availability of OpenOffice 4.0.1  You can download it from our website
[1].

The 4.0.1 update includes many bug fixes as well as new translations:
Basque, Khmer, Lithuanian, Polish, Serbian Cyrillic, Swedish,
Traditional Chinese, Turkish and Vietnamese.

Details of new features and enhancements in this release are described
in the Release Notes [2].

Those interested in the source code can download it via the links on
this page [3].


Regards,

Rob Weir, Apache OpenOffice Project Management Committee


[1] http://www.openoffice.org/download/

[2] https://cwiki.apache.org/confluence/display/OOOUSERS/AOO+4.0.1+Release+Notes

[3] https://openoffice.apache.org/downloads.html

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Re: AOO can't open .xlsx spreadsheet at Cornell site

[Rob Weir]

On Thu, Sep 26, 2013 at 12:31 PM, Kay Schenk  wrote:
> On Wed, Sep 25, 2013 at 6:28 PM, Rob Weir  wrote:
>
>> On Tue, Sep 24, 2013 at 5:58 PM, Dick Hoffman 
>> wrote:
>> > I downloaded a fairly large spreadsheet from this location
>> > http://www.birds.cornell.edu/clementschecklist/download/
>> > but when I try to open it with AOO the progress line shows about a
>> quarter
>> > of it being loaded and then AOO stalls and I have to use the Task
>> Manager to
>> > cancel soffice. This is using AOO 4.0 on a Windows XP Pro/SP3 system. Any
>> > suggestions as to what might be wrong will be appreciated.
>> > Dick Hoffman
>>
>>
>> Hi Dick,
>>
>> I can confirm the problem you report with AOO 4.0.0.   But I then
>> tried with AOO 4.0.1, a newer version which should be officially
>> released soon.  It was able to load that XLSX file.  It was slow, but
>> it did fully open.  When I saved it as an ODS file, OpenOffice's
>> native format, subsequent opens were much faster.
>>
>> I can send you the ODS version if you want.  Or you can try again with
>> AOO 4.0.1 once that releases.
>>
>> Regards,
>>
>> -Rob
>>
>
> @Rob -- what OS are you using, given Julian's comment on this as well.
>

Windows 7, 32-bit.

> I tried 4.0.1., Linux-32, and well basically gave up at the (about) 25%
> load status.

For me it "stopped" there as well.  I took a phone call, and when I
checked again the document was open.  Check your CPU and see if it is
still showing the soffice process as active.

-Rob


> I will try again.
>
>
>>
>> >
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>>
>
>
> --
> -
> MzK
>
> "Truth is stranger than fiction, but it is because Fiction is obliged
>  to stick to possibilities. Truth isn't."
>  -- "Following the Equator", Mark Twain

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Re: AOO can't open .xlsx spreadsheet at Cornell site

[Rob Weir]

On Tue, Sep 24, 2013 at 5:58 PM, Dick Hoffman  wrote:
> I downloaded a fairly large spreadsheet from this location
> http://www.birds.cornell.edu/clementschecklist/download/
> but when I try to open it with AOO the progress line shows about a quarter
> of it being loaded and then AOO stalls and I have to use the Task Manager to
> cancel soffice. This is using AOO 4.0 on a Windows XP Pro/SP3 system. Any
> suggestions as to what might be wrong will be appreciated.
> Dick Hoffman


Hi Dick,

I can confirm the problem you report with AOO 4.0.0.   But I then
tried with AOO 4.0.1, a newer version which should be officially
released soon.  It was able to load that XLSX file.  It was slow, but
it did fully open.  When I saved it as an ODS file, OpenOffice's
native format, subsequent opens were much faster.

I can send you the ODS version if you want.  Or you can try again with
AOO 4.0.1 once that releases.

Regards,

-Rob

>
> -
> To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org
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2013 InfoWorld Bossie (Best of Open Source) Awards

[Rob Weir]

We picked up an award in the desktop and mobile software category:

http://www.infoworld.com/slideshow/119867/bossie-awards-2013-the-best-open-source-desktop-and-mobile-software-226979#slide8

Regards,

-Rob

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Re: Windows 8

[Rob Weir]

On Thu, Sep 5, 2013 at 1:37 AM, iain watson  wrote:
> Will all versions of OpenOffice run under Windows 8?
>

We haven't tested all versions of OpenOffice on Windows 8, but
versions 3.4.1 and 4.0 appear to run fine on Windows 8.

-Rob

> Many thanks for your replies.
>
> Iain Watson
>
> Sent
> By iAINPAD
>
>
>
>
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Re: MSFT FUD

[Rob Weir]

On Mon, Aug 26, 2013 at 2:59 AM, Fernando Cassia  wrote:
> https://twitter.com/whymicrosoft/status/352474084262678528
> "6 things you should consider before you rely on http://OpenOffice.org
> : http://ow.ly/mBdvR "
>

Companies tend to do this when they feel threatened.

-Rob

> Ballmer might be on the way out, but their bad habits continue...
>
> FC
> --
> During times of Universal Deceit, telling the truth becomes a revolutionary 
> act
> Durante épocas de Engaño Universal, decir la verdad se convierte en un
> Acto Revolucionario
> - George Orwell
>
> -
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>

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Re: KEYS

[Rob Weir]

On Fri, Aug 23, 2013 at 8:38 PM, Allen Tabbert  wrote:
> -BEGIN PGP SIGNED MESSAGE-
> Hash: SHA1
>
> Hi,
>
> I wanted to verify the
> Apache_OpenOffice_4.0.0_Linux_x86-64_install-rpm_en-US.tar.gz.asc
> against my download.  I downloaded the KEYS using: wget
> http://www.apache.org/dist/openoffice/KEYS
> Then I imported the keys.
>
> But when I ran gpg --verify it said:
>
> $ gpg --verify
> Apache_OpenOffice_4.0.0_Linux_x86-64_install-rpm_en-US.tar.gz.asc
> gpg: Signature made Tue 16 Jul 2013 05:39:05 PM CDT using RSA key ID
> B8E50356
> gpg: Can't check signature: No public key
>
> The Key ID B8E50356 is not in the set I downloaded from your KEYS
> file.  Why is it not in there??
>

Hi Ariel,  is B8E50356 your key?

-Rob

> Allen
> -BEGIN PGP SIGNATURE-
> Version: GnuPG v2.0.14 (GNU/Linux)
>
> iQEcBAEBAgAGBQJSGABoAAoJEK3AFbtYOknnVI0IALxbJlIW58Ll3R8aryWQXX4k
> GJ1+Gh5cWFDYvFq9Cetz86vnxDuCaiVMxEOwnRc+PtBQHWHpzRuSKTG16fOs/5JD
> SGykhVkgdkRodpiuQKE8n/kV8+/aEaa+9WpxVdn+eqhTsi3nc570JQbOaw0sCOrY
> Nrdwm5Urm7w6wcP240g5UD4pjfXqAieEEe/0FdJQepikt7VFlRjsvRYVekSDHkUL
> t5XgL3LQAaTt47vMM9EyPMxK2RfIG2dXUQ54phtgFs9CUt2yqVF4s8mA2Ha+moPu
> rc2mS4vrKeswCO6ywyfDtaQnbaZrLxPG0y9Ql0hcUv5CEHE0eRxnJgkkTYzVUaI=
> =0QtH
> -END PGP SIGNATURE-
>
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Re: Please Enroll Me in Your Users' Database and Your Mailing List

[Rob Weir]

Information on signing up for the Apache OpenOffice mailing list is here:

http://www.openoffice.org/social/

Regards,

-Rob

On Thu, Aug 22, 2013 at 8:58 AM, Steven W. Kimble
 wrote:
> --Steve ('Gator) Kimble sends

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Re: Is anyone using Apple Pages?

[Rob Weir]

On Wed, Aug 21, 2013 at 10:42 PM, Julian Thomas  wrote:
>
> On 21Aug  2013, at 3:33 PM, Rob Weir  wrote:
>
>> If possible I'd like to get two test files saved from Pages:
>>
>> 1) An Empty document
>>
>> 2) A document that has a simple string, like "hello world"
>>
>> Both saved in DOC format.
>
> I am running on a Mac and have Pages - also OO 4 Apache.  If there is 
> anything that others have not yet provided, pse holler.
>

I think we're set for now with Pages.  But if anyone can do the same
for XLS and PPT files exported from iWork applications as well, that
would be great.   It looks like Oliver has a patch for the issue in
Pages.  But it would be good to test to see if there is a similar
issue with the other formats.

Regards,

-Rob


> --
> j...@jt-mj.net   http://jt-mj.net
> Is fire supposed to shoot out of that thing?
>
>
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Is anyone using Apple Pages?

[Rob Weir]

If possible I'd like to get two test files saved from Pages:

1) An Empty document

2) A document that has a simple string, like "hello world"

Both saved in DOC format.

I'm seeing some reports claiming that DOC exports from Pages crashes
AOO 4.0.   I have a complicated example file.  But I'd like to see
simple ones as well, if possible.

If you can create such test documents, please attach them to this BZ issue:

https://issues.apache.org/ooo/show_bug.cgi?id=122935

Thanks!

-Rob

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