Hi,
I was working on tickets2email.py file to deploy it for my app and I
observed (a bug) that we are appending request.folder twice e.g.
applications/init/../init/errors/applications/init/errors/122.1
first in getting filename for ticket in tickets2email.py
filename = os.path.join(path, fil
You are right... I will change the name as bugs are fixed, when I post
it on appliances.
On Dec 20, 11:24 pm, Phyo Arkar wrote:
> Hello Massimo,
>
> Helpdesk App is something you usually see on IT Support/ Hosting
> /Callcenters . If you have a web hosting on a popular hosting sites , and if
> y
Hello Massimo,
Helpdesk App is something you usually see on IT Support/ Hosting
/Callcenters . If you have a web hosting on a popular hosting sites , and if
you had requested support you will see it.
Here is the most used (and popular) help desk system written in perl .. you
can try it there ht
hi Massimo, if I understand correctly what you created is for managing
web2py tickets, while a helpdesk app is for managing client inquiries. So
perhaps rename it to avoid confusion.
Noticed an error:
File
"/home/web2py/devel/applications/helpdesk/views/plugin_wiki/page_edit.html",
line 99
Does it work under 1.88.2?
I will test with the last version...
Richard
On Mon, Dec 20, 2010 at 6:15 PM, mdipierro wrote:
> I forgot to pass the settings parameters to the mail.settings
> in db.py.
>
> 1 is to low. Try 60 seconds.
>
>
>
> On Dec 20, 3:45 pm, Richard Vézina
> wrote:
>
I forgot to pass the settings parameters to the mail.settings
in db.py.
1 is to low. Try 60 seconds.
On Dec 20, 3:45 pm, Richard Vézina
wrote:
> I try to make it work with gmail without success...
>
> ickets2db.py not finding the new ticket base on the 0.py delay set in
> settings.slee
:) I should have see that one coming! ;) oh well... I still like the
work flow idea
On Dec 20, 4:05 pm, Richard Vézina
wrote:
> Hello Mart,
>
> You are talking about a helpdesk for all IT deparment... I was searching for
> something tiny just for monitor app defect that I build with web2py since
Also, It stock to 3 tickets no matter that I change the parameter of my
testing function I made just for the purpose...
Richard
On Mon, Dec 20, 2010 at 4:45 PM, Richard Vézina wrote:
> I try to make it work with gmail without success...
>
> ickets2db.py not finding the new ticket base on the 0.
I try to make it work with gmail without success...
ickets2db.py not finding the new ticket base on the 0.py delay set in
settings.sleep_seconds = 5*60
I set it to 1 sec... Nothing new in helpdesk ticket "tray"
It is really nice to initiate the project Massimo. Thanks a lot.
Richard
On Mon, De
Hello Mart,
You are talking about a helpdesk for all IT deparment... I was searching for
something tiny just for monitor app defect that I build with web2py since
user are not of great help by telling that they had a Ticket... I think they
don't even notice that there is a problem... ;-)
Richard
Hello Massimo,
Found this :
http://www.aspose.com/documentation/.net-components/aspose.network-for-.net/send-email-messages-using-exchange-server.html
On Mon, Dec 20, 2010 at 2:06 PM, mdipierro wrote:
> Here is a web2py helpdesk app.
>
> http://web2py.com/examples/static/web2py.app.helpdesk
I think there would need to be something with a form or 2 and some
tables to hold useful data, along with email and form flow/routing
capabilities ?
A help desk in the sense of "hey, my mouse isn't working, can someone
from the helpdesk come and fix it?"
my 2 cents,
Mart
something like this (bu
Hello Massimo,
What to do with Exchange?
Richard
On Mon, Dec 20, 2010 at 2:06 PM, mdipierro wrote:
> Here is a web2py helpdesk app.
>
> http://web2py.com/examples/static/web2py.app.helpdesk.w2p
>
> Please help me test and improve it.
>
> 1) edit applications/helpdesk/models/0.py
>
> set the
Here is a web2py helpdesk app.
http://web2py.com/examples/static/web2py.app.helpdesk.w2p
Please help me test and improve it.
1) edit applications/helpdesk/models/0.py
set the email info and set the list of apps to be monitored
2) on each server (one if you only have one) run
python web2py.
ps. It should not be difficult to combine
scripts/tickets2db.py with tickets2email.py in a single app so that
when a ticket is issued both the email is sent and a copy of the
ticket is stored in a database table (in a separate app). One can then
use plugin_wiki to add comments to the ticket table
I just added to trunk:
scripts/tickets2email.py
you can run a background process with
cp scripts/tickets2email.py applications/yourapp/private/
[edit top portion to configure email server]
python web2py.py -S yourapp -N -R applications/yourapp/private/
tickets2email.py
and it will send
Yes would be good if a clone existed. The only web2py helpdesk I found...
needs work: http://y-a-t-s-y.appspot.com/
I expect the hardest part is receiving emails - adding to correct ticket,
attachments, encoding problems, etc.
This page describes the different kinds of ticket systems well:
http:/
I posted the same thing a mouth ago! ;-)
I took some time to test jutdahelpdesk but didn't succeed to make it works
cause of my weak knowledge of Dango and the time I give myself to make it
works...
If you make it works, I would be really interrested in a howto...
Also, I ask web2py core dev for
here is one from the Django world:
http://www.jutdahelpdesk.com/
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