On 14 September 2012 19:39, Matthew Jacobs wrote:
> I never claimed it was a new idea. I'm aware various versions are brought
> up, though people often try to tinker with it and end up making it more
> complicated than it needs to be. I was asked what I think would help fix
> WP's issues, and I a
>
> Date: Thu, 13 Sep 2012 18:12:51 +0100
> From: "Phil Nash"
> Subject: Re: [WikiEN-l] VIP Treatment
>
> - Original Message -
> From: "Matthew Jacobs"
> To:
> Sent: Thursday, September 13, 2012 6:02 PM
> Subject: Re: [WikiEN-l] VIP Tr
Re Matthew Jacobs and the periodic reconfirmation idea
http://en.wikipedia.org/wiki/User:WereSpielChequers/RFA_reform#Periodic_reconfirmation
There's also the point that some of us don't like the idea of admins
becoming a small elite group within the community. OK we are already quite
a way from t
- Original Message -
From: "Matthew Jacobs"
To:
Sent: Thursday, September 13, 2012 6:02 PM
Subject: Re: [WikiEN-l] VIP Treatment
>
Date: Wed, 12 Sep 2012 15:12:49 -0400
From: Marc Riddell
Subject: Re: [WikiEN-l] VIP Treatment
>> Date: Wed, 12 Sep 2012
>
>
> Date: Wed, 12 Sep 2012 15:12:49 -0400
> From: Marc Riddell
> Subject: Re: [WikiEN-l] VIP Treatment
>
>
> >> Date: Wed, 12 Sep 2012 11:07:03 -0600 (MDT)
> >> From: "Fred Bauder"
> >> Subject: Re: [WikiEN-l] VIP Treatment
>
> Re Fred's comments about giving VIPs VIP treatment.
>
> We can't simply assume that everyone we encounter on the Internet is who
> they claim to be. Doing that would be a recipe for abuse of a lot of VIPs
> and just as worryingly lots of other people as well.
>
> We should treat everyone with cou
Re Fred's comments about giving VIPs VIP treatment.
We can't simply assume that everyone we encounter on the Internet is who
they claim to be. Doing that would be a recipe for abuse of a lot of VIPs
and just as worryingly lots of other people as well.
We should treat everyone with courtesy, and t
(Disclaimer - I'm a UTRS Developer)
OTRS is not allowed to handle unblocks because of a statement from the WMF
legal team. It involves the issue of private data retention, and how OTRS
does not have the measures to handle removal of private data.
Your right in the fact that we haven't told admini
On Wed, Sep 12, 2012 at 8:17 PM, Fred Bauder wrote:
>> On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews <
>> charles.r.matth...@ntlworld.com> wrote:
>>
>>> If something gets into OTRS and is from
>>> a household name, it would be sensible to have it passed to someone
>>> with a
>>> lot of experi
On Wed, Sep 12, 2012 at 10:19 AM, Fred Bauder wrote:
>> How exactly? On OTRS we handle much more sensitive private info :-)
>>
>> Tom Morton
>
> Checkuser may be employed in either instance if there is a good reason,
> such as an apparent sock puppet or abuse of multiple accounts.
>
> Fred
Right
>> Date: Wed, 12 Sep 2012 11:07:03 -0600 (MDT)
>> From: "Fred Bauder"
>> Subject: Re: [WikiEN-l] VIP Treatment
>>
>>> why should they
>>> bother
>>> politely pointing someone to OTRS, much less spend time and effort trying
>>
Courtesy and taking complaints seriously (initially, at least) should be
standard practice, not "VIP treatment".
On Sep 12, 2012 7:17 PM, "Fred Bauder" wrote:
> > On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews <
> > charles.r.matth...@ntlworld.com> wrote:
> >
> >> If something gets into OTRS
>
>
> Date: Wed, 12 Sep 2012 11:07:03 -0600 (MDT)
> From: "Fred Bauder"
> Subject: Re: [WikiEN-l] VIP Treatment
>
> > why should they
> > bother
> > politely pointing someone to OTRS, much less spend time and effort trying
> > to be diplomatic t
On 12 September 2012 18:32, Jim Redmond wrote:
> For what it's worth, this is not just a VIP behavior. Most people assume
> that Wikipedia has centralized control over content, and they want Someone
> In Charge to fix things for them. (cf. all the people who e-mail Jimbo
> asking him to make chan
> On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews <
> charles.r.matth...@ntlworld.com> wrote:
>
>> If something gets into OTRS and is from
>> a household name, it would be sensible to have it passed to someone
>> with a
>> lot of experience, but I don't know if that is part of the system.
>>
>
>
On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews <
charles.r.matth...@ntlworld.com> wrote:
> If something gets into OTRS and is from
> a household name, it would be sensible to have it passed to someone with a
> lot of experience, but I don't know if that is part of the system.
>
Of course, we'
On 12 September 2012 18:32, Jim Redmond wrote:
> On Wed, Sep 12, 2012 at 12:15 PM, Fred Bauder >wrote:
>
> > VIPs expect to deal with another VIP, with authority to get things fixed,
> > with a word, even if the rules have to be bent a bit. That is the way of
> > the world. We, particularly a ra
On Wed, Sep 12, 2012 at 12:15 PM, Fred Bauder wrote:
> VIPs expect to deal with another VIP, with authority to get things fixed,
> with a word, even if the rules have to be bent a bit. That is the way of
> the world. We, particularly a random community member they are
> interacting with, often do
> How exactly? On OTRS we handle much more sensitive private info :-)
>
> Tom Morton
Checkuser may be employed in either instance if there is a good reason,
such as an apparent sock puppet or abuse of multiple accounts.
Fred
___
WikiEN-l mailing list
> As far as I can tell, outsiders like to have someone central to
> approach, e.g. the email address.
> - d.
VIPs expect to deal with another VIP, with authority to get things fixed,
with a word, even if the rules have to be bent a bit. That is the way of
the world. We, particularly a random com
> why should they
> bother
> politely pointing someone to OTRS, much less spend time and effort trying
> to be diplomatic themselves?
>
> Sxeptomaniac
Because they are decent capable people, take pride in doing a good job,
and are concerned about the accuracy and reputation of Wikipedia.
Fred
I have no idea, but legal was sure.
On Sep 12, 2012 6:28 PM, "Thomas Morton"
wrote:
> How exactly? On OTRS we handle much more sensitive private info :-)
>
> Tom Morton
>
> On 12 Sep 2012, at 17:26, Martijn Hoekstra
> wrote:
>
> > UTRS was created because handling ip unblock requests on OTRS wou
How exactly? On OTRS we handle much more sensitive private info :-)
Tom Morton
On 12 Sep 2012, at 17:26, Martijn Hoekstra wrote:
> UTRS was created because handling ip unblock requests on OTRS would violate
> our privacy policy
> On Sep 12, 2012 6:17 PM, "Thomas Morton"
> wrote:
>
>> On 12 Sep
On 12 September 2012 17:16, Thomas Morton wrote:
> I figured out where; there is also UTRS (note the U) which is
> a separately maintained support tool (staffed by English Wikipedia admins)
> for requesting unblocks.
> We probably need to look into how people are filtered to these things.
> (I a
UTRS was created because handling ip unblock requests on OTRS would violate
our privacy policy
On Sep 12, 2012 6:17 PM, "Thomas Morton"
wrote:
> On 12 September 2012 17:08, David Gerard wrote:
>
> > On 12 September 2012 16:50, Matthew Jacobs
> wrote:
> >
> > > One problem with that approach is
On 12 September 2012 17:08, David Gerard wrote:
> On 12 September 2012 16:50, Matthew Jacobs wrote:
>
> > One problem with that approach is that OTRS is not seen as representative
> > of WP; the administrators are. If the admins are widely perceived as
> being
> > dicks (probably because way to
On 12 September 2012 16:50, Matthew Jacobs wrote:
> One problem with that approach is that OTRS is not seen as representative
> of WP; the administrators are. If the admins are widely perceived as being
> dicks (probably because way to many of them behave like dicks a large
> portion of the time)
On 12 September 2012 16:50, Matthew Jacobs wrote:
> >
> >
> > Date: Tue, 11 Sep 2012 17:34:26 +0100
> > From: Thomas Dalton
> > Subject: Re: [WikiEN-l] VIP Treatment
> >
> > On 11 September 2012 17:29, Fred Bauder wrote:
> > > It seems I hav
>
>
> Date: Tue, 11 Sep 2012 17:34:26 +0100
> From: Thomas Dalton
> Subject: Re: [WikiEN-l] VIP Treatment
>
> On 11 September 2012 17:29, Fred Bauder wrote:
> > It seems I have not posed this as a question. The question is how could
> > we better handle
On 11 September 2012 17:29, Fred Bauder wrote:
> It seems I have not posed this as a question. The question is how could
> we better handle VIP subjects who give us feedback, attempt to edit
> either themselves or through an agent, or contact OTRS?
>
> For example, could we assign some diplomatic
It seems I have not posed this as a question. The question is how could
we better handle VIP subjects who give us feedback, attempt to edit
either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such
situations, I've noticed CBS does t
On 11 September 2012 17:06, David Gerard wrote:
> On 11 September 2012 17:05, Fred Bauder wrote:
>
> > It's a new topic. Addresses the general question rather than rehashing
> Roth.
>
>
> Correct. When the topic changes substantially, the subject line should
> change. (wikien-l has been very bad
On 11 September 2012 17:05, Fred Bauder wrote:
> It's a new topic. Addresses the general question rather than rehashing Roth.
Correct. When the topic changes substantially, the subject line should
change. (wikien-l has been very bad for this in the past.)
- d.
___
It's a new topic. Addresses the general question rather than rehashing Roth.
Fred
>>
> Fred, it's very difficult to keep track of mailing list threads if you
change the subject each time you post - this makes several in the last
couple of days on the same topic.
>
> Can you keep them all under th
On 11 September 2012 15:00, Fred Bauder wrote:
> If we know a VIP or they knows us they do get rather gentle and forgiving
> treatment. They may email Jimbo and a quiet word may be passed to someone
> to counsel them regarding how to deal with the community and any problems
> in their article.
>
If we know a VIP or they knows us they do get rather gentle and forgiving
treatment. They may email Jimbo and a quiet word may be passed to someone
to counsel them regarding how to deal with the community and any problems
in their article.
The thing is, VIPs generally get VIP treatment, personal a
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