Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Ryan Spott
One customer called about 30 times and left messages. MAJOR OUTAGE We listened to the Vmail, looked them up, and then found that they had purchased a new router and did not know how to configure it. Yeah, they get to wait till Tuesday morning when we re-open! ryan On Sun, Dec 27, 2009 at

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Ryan Ghering
My favorite on X-Mas day was.. Hello I can't make calls on my voip phone, can you come out and fix it? Look at the CDR log and she CALLED FROM THE VOIP!! hehe.. Look more at the CDR and the customer seems to have forgotten how to dial a phone. Didn't know that 6 digit numbers even existed. I

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
Yesterday morning, SUNDAY, phone call. 8am. Hotel. Internet is down. Tried to talk them through it. They use time Warner and we just take care of the wireless and lan after the TW modem. Couldn't hit the modem. Tell them call TW. They call me back, still out. I can now ping the modem. I

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Marco Coelho
We have actually started putting hot melt over the reset buttons on company provided routers. On Mon, Dec 28, 2009 at 9:59 AM, Robert West robert.w...@just-micro.com wrote: Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down. Tried to talk them through it.  They use time

[WISPA] ptp 600 questions

2009-12-28 Thread Marco Coelho
Does anyone know how to disable IDFS on Moto PTP600 equipment? I'm trying to do some lab tests and this would save me some time. Marco -- Marco C. Coelho Argon Technologies Inc. POB 875 Greenville, TX 75403-0875 903-455-5036

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread David E. Smith
On Mon, Dec 28, 2009 at 10:31, Marco Coelho coelh...@gmail.com wrote: We have actually started putting hot melt over the reset buttons on company provided routers. We just use little round stickers, of the sort found at finer yard sales and flea markets. Serves our purpose well enough, is

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
I'm with ya on that! This is their router, purchased from us but I left the reset intact since it was where it was plus had a note on it. The firmware lets me disable the button but it's a pain in the butt if I have to reset it for whatever reason so I left it. Lesson learned. I love hot glue,

Re: [WISPA] ptp 600 questions

2009-12-28 Thread 3-dB Networks
Use a different region code, probably region code 8 http://motorola.wirelessbroadbandsupport.com/support/ptp/licensekey.php Daniel White 3-dB Networks http://www.3dbnetworks.com dan...@3-db.net -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Marlon K. Schafer
I got a few calls over the weekend. Fortunately, nothing major. marlon - Original Message - From: RickG rgunder...@gmail.com To: WISPA General List wireless@wispa.org Sent: Sunday, December 27, 2009 2:47 PM Subject: Re: [WISPA] Being Rude to Customers Amen to that. How many got calls

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Marlon K. Schafer
We just bill people if they reset the routers. Though I've had enough people tell me that they didn't reset them that I'm convinced that the Linksys units WILL reset themselves. No one pushing any buttons. marlon - Original Message - From: David E. Smith d...@mvn.net To: WISPA

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread David E. Smith
On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer o...@odessaoffice.comwrote: We just bill people if they reset the routers. Though I've had enough people tell me that they didn't reset them that I'm convinced that the Linksys units WILL reset themselves. No one pushing any buttons. If the

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Josh Luthman
Yeah, I've seen a few Linksys routers that were reset even though our little sticker was intact; I'm quite confident they occasionally go bonkers all on their own. They most certainly do. Engenius devices do it, too. I think it is power related - some surge comes through and for whatever

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
The tip of on the one I had Sunday was that the Time Warner gateway router was also reset. Mr. Nobody was reset happy. I left a note for the manager to call TW to have them dumb down that modem/router of theirs so I can reconfigure the camera system to talk to the outside. Not allowed in the

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Marlon K. Schafer
I always figured it was something on the network. I've seen them go nuts over a two day period across all 4 of our upstream connected segments. marlon - Original Message - From: Josh Luthman j...@imaginenetworksllc.com To: WISPA General List wireless@wispa.org Sent: Monday, December

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Josh Luthman
Do you know what they changed the passwords to on the TWC cable modems? Send me a note offlist if you would =) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 The secret to creativity is knowing how to hide your sources. --- Albert Einstein On

[WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Nick Olsen
We have a customer that is playing host to some Russian Guests, They are trying to connect to a checkpoint vpn in moscow. It looks like it is standard IPsec. It won't connect on our network, But will on other networks. We've torched to hell and back on what might be happening. But because of

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Ryan Spott
All public IPs or do you have NAT anywhere? ryan On Mon, Dec 28, 2009 at 10:55 AM, Nick Olsen n...@brevardwireless.com wrote: We have a customer that is playing host to some Russian Guests, They are trying to connect to a checkpoint vpn in moscow. It looks like it is standard IPsec. It won't

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Mike Hammett
That is part of the reason why thus far (despite encouragement from the lists), I've avoided Linksys. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -- From: David E. Smith d...@mvn.net Sent: Monday, December 28, 2009

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Ryan Spott
How 'bout bridge to their PC. Give their PC a static, public IP address. Take NAT or any local router out of the equation. ryan On Mon, Dec 28, 2009 at 11:05 AM, Nick Olsen n...@brevardwireless.com wrote: Its all public till there location. They have a rb750 with a static IP, doing nat. We

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Jerry Richardson
Perhaps this will help http://www.spywarepoint.com/ipsec-ports-t43658.html -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Nick Olsen Sent: Monday, December 28, 2009 10:55 AM To: wireless@wispa.org Subject: [WISPA] CheckPoint

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Jerry Richardson
This is specific to Checkpoint VPN: Allow the following services: TCP/264 (Topology Download) TCP/256 UDP 259 IKE IPSEC and IKE (UDP on port 500) IPSEC ESP (IP type 50) IPSEC AH (IP type 51) TCP/500 (if using IKE over TCP) UDP 2746 or another port (if using UDP encapsulation) SecureClient

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Jerry Richardson
More: Port 443 and 444 need to be open -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jerry Richardson Sent: Monday, December 28, 2009 11:16 AM To: WISPA General List Subject: Re: [WISPA] CheckPoint VPN/firewall This is specific to

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Nick Olsen
We have opened all of the ports to there router. I'm trying right now to see if dstnating everything to one laptop will make it work but I don't think so since they never have to do that. But here is the weird part. On torch when we see the attempt the dst ip is 192.168.0.4 which isn't going to

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Jerry Richardson
I think this was mentioned, but what is you bypass the routers and connect the laptop directly to the network? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Nick Olsen Sent: Monday, December 28, 2009 11:24 AM To: WISPA General List

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
Nope! I've looked and looked and looked! I know a few TW techs and even they don't know. I think they have a strict clamp down on them now. I have 2 of their crap SMC wireless modem/routers for business class, one at home and one as a backup at the shop. Because of the stupid defaults on the

Re: [WISPA] CheckPoint VPN/firewall

2009-12-28 Thread Nick Olsen
Yeah, Were going to try that next. Have to wait till the english speaking tech gets back Nick Olsen Brevard Wireless (321) 205-1100 x106 From: Jerry Richardson jrichard...@aircloud.com Sent: Monday, December 28, 2009 2:27 PM To:

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Josh Luthman
Well if they're old try Password Password1 Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 The secret to creativity is knowing how to hide your sources. --- Albert Einstein On Mon, Dec 28, 2009 at 2:34 PM, Robert West

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
Any Linksys I personally use I change it out with DD-WRT firmware. I rarely have any issues with them after that. Hate the stock firmware. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mike Hammett Sent: Monday, December 28,

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread RickG
Gotta love the disable reset button in dd-wrt! -rickg On Mon, Dec 28, 2009 at 11:31 AM, Marco Coelho coelh...@gmail.com wrote: We have actually started putting hot melt over the reset buttons on company provided routers. On Mon, Dec 28, 2009 at 9:59 AM, Robert West

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
I've been down the list on them, at least for the SMC and the Ambit routers. Nothing works that I can find for those 2 makes. I used to like getting a tech diag readout from the things and the history log in order to make sure any problem wasn't related to our equipment but can't see that stuff

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Robert West
Exactly! Which is what I did Sunday. Was hesitant before but after Nobody reset it, I was happy to do it. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of RickG Sent: Monday, December 28, 2009 2:45 PM To: WISPA General List

[WISPA] Generator

2009-12-28 Thread Jory Privett
I know this has come up before but I need some recommendations for a small propane fueled outdoor generator with auto switchover. Jory WISPA Wants You! Join today! http://signup.wispa.org/

Re: [WISPA] Being Rude to Customers

2009-12-28 Thread Mike Hammett
That is part of the reason why thus far (despite encouragement from the lists), I've avoided Linksys. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -- From: David E. Smith d...@mvn.net Sent: Monday, December 28, 2009

Re: [WISPA] Generator

2009-12-28 Thread Blake Bowers
Generac. Available for a good price at your local toy Store, AKA Home Depot. Before everyone starts - I have had over 100 of these in my possession, and only 1 issue, due to a maintenance issue, not due to the Genset. Don't take your organs to heaven, heaven knows we need them down here! Be an

Re: [WISPA] Generator

2009-12-28 Thread Randy Cosby
Check back to last Tues-Wednesday on the archives... On 12/28/2009 1:17 PM, Jory Privett wrote: I know this has come up before but I need some recommendations for a small propane fueled outdoor generator with auto switchover. Jory

Re: [WISPA] Generator

2009-12-28 Thread Marco Coelho
I second that. I've got one thats 20 years old still running as primary backup. Just be sure to keep the rats out of it. I also like the Asco transfer switches. Marco On Mon, Dec 28, 2009 at 2:28 PM, Randy Cosby dco...@infowest.com wrote: Check back to last Tues-Wednesday on the archives...

Re: [WISPA] ptp 600 questions

2009-12-28 Thread Tom DeReggi
What do Moto PTPs sell for now? Back in the day when it was Orthogon (both Spectra and Gemini) it was a small fortune ($12-$15k) for a full speed model, and cheaper to do a licensed link if there were not any challenging NLOS problems.. Has Moto dropped the price accross the line, or is it

[WISPA] Service in Brighton CO

2009-12-28 Thread Scott Reed
My son is interested in service in Brighton CO. What WISPs are in the area? -- Scott Reed Sr. Systems Engineer GAB Midwest 1-800-363-1544 x4000 Cell: 260-273-7239 WISPA Wants You! Join today!

Re: [WISPA] Service in Brighton CO

2009-12-28 Thread 3-dB Networks
Just Skybeam (although Open Range might be there now too)... sent you info offlist Scott. Daniel White 3-dB Networks http://www.3dbnetworks.com dan...@3-db.net -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Scott Reed Sent: Monday,

Re: [WISPA] 3.65GHz in grandfathered earth station areas

2009-12-28 Thread Scott Carullo
Jerry I'd like to know how you found the local earth stations in your area? I would like to also know the surrent status of your request as I would like to follow suite here in my area. Thanks. Scott Carullo Brevard Wireless 321-205-1100 x102 From:

Re: [WISPA] Ubiquiti ready for prime time?

2009-12-28 Thread Scott Carullo
What antenna of choice are you using for rockets jp? Scott Carullo Brevard Wireless 321-205-1100 x102 From: jp j...@saucer.midcoast.com Sent: Monday, December 21, 2009 2:44 PM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Ubiquiti ready

Re: [WISPA] 3.65GHz in grandfathered earth station areas

2009-12-28 Thread Jerry Richardson
Here is the process: 1. Look up grandfathered stations here: http://www.fcc.gov/ib/sd/3650/grandftr.pdf 2. Find the contact by looking up the license via the call sign 3. Contact the station to see if they will grant you a general approval i.e. you can use 3.65GHz but if it causes us