Re: [WISPA] 3.65GHz in grandfathered earth station areas

[Jerry Richardson]

Here is the process:
1. Look up grandfathered stations here: 
http://www.fcc.gov/ib/sd/3650/grandftr.pdf
2. Find the contact by looking up the license via the call sign
3. Contact the station to see if they will grant you a general approval i.e. 
"you can use 3.65GHz but if it causes us interference you need to turn it 
off/fix it. etc"
4. If the Earth Station requests more info, you may need to supply GPS location 
of the base station and or CPEs, radio type/Tx power, antenna type, gain, 
elevation, azimuth, etc. Sprint used ComSearch so I had to provide all details.
5. Once you get the Earth Stations to sign off, then apply for your license - 
it's pretty much automatic. It took about 3 days for me to get approved.
6. Once you have your license, you need to enter your base stations and attach 
your waivers (which I have not done yet). 

Hope that helps.





-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Scott Carullo
Sent: Monday, December 28, 2009 10:12 PM
To: WISPA General List
Subject: Re: [WISPA] 3.65GHz in grandfathered earth station areas

Jerry I'd like to know how you found the local earth stations in your area? 
 I would like to also know the surrent status of your request as I would 
like to follow suite here in my area.  Thanks.

Scott Carullo
Brevard Wireless
321-205-1100 x102




From: "Jerry Richardson" 
Sent: Monday, December 21, 2009 6:16 PM
To: "motor...@afmug.com" 
Subject: [WISPA] 3.65GHz in grandfathered earth station areas

I'm filling out the application for a license in a grandfathered zone.

During the application proceess, there is a section asking if I am 
requesting a "Waiver of the Commissions' Rules".  Does this apply to 
grandfathered areas or is this something else?

I have approval letters from the earth stations in the area. As I 
understand it, I only need to provide the letters when submitting the 
sites.

Thanks in advance

[cid:image001.gif@01CA824D.667F6C80]
Broadband for Business
Public and Private WiFi

Jerry Richardson
VP Operations
925-260-4119 x2
Website   Blog   
Twitter   
LinkedIn



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Re: [WISPA] Ubiquiti ready for prime time?

[Scott Carullo]

What antenna of choice are you using for rockets jp?

Scott Carullo
Brevard Wireless
321-205-1100 x102




From: "jp" 
Sent: Monday, December 21, 2009 2:44 PM
To: "WISPA General List" 
Subject: Re: [WISPA] Ubiquiti ready for prime time?

I would suggest trying it on a small project or two first.

I've not been satisfied with the normal nanostation gear for urban/suburban 

use. The rocketm's have been great for ptp backhaul so far, despite some 
manual 
tweeking to override their software's distance ack shortcoming.

On Sat, Dec 19, 2009 at 08:35:00AM -0600, Mike wrote:
> I was almost ready to pull the trigger on some Ubiquiti equipment for 
> a new project.  The scent of low price is alluring.  Then I start 
> reading about connectors pulling out, connectors not soldered on 
> properly, and the wrong boot code on boards.
> 
> Is it too early?  Should I wait a bit before I dive in?  Has the 
> haste to get product into the distribution stream compromised quality 
> control?  Is the low price just too good to be true?  I'd be 
> interested in some constructive thoughts and analysis.
> 
> Thanks mg

-- 
/*
Jason Philbrook   |   Midcoast Internet Solutions - Wireless and DSL
KB1IOJ|   Broadband Internet Access, Dialup, and Hosting 
http://f64.nu/   |   for Midcoast Mainehttp://www.midcoast.com/
*/



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Re: [WISPA] 3.65GHz in grandfathered earth station areas

[Scott Carullo]

Jerry I'd like to know how you found the local earth stations in your area? 
 I would like to also know the surrent status of your request as I would 
like to follow suite here in my area.  Thanks.

Scott Carullo
Brevard Wireless
321-205-1100 x102




From: "Jerry Richardson" 
Sent: Monday, December 21, 2009 6:16 PM
To: "motor...@afmug.com" 
Subject: [WISPA] 3.65GHz in grandfathered earth station areas

I'm filling out the application for a license in a grandfathered zone.

During the application proceess, there is a section asking if I am 
requesting a "Waiver of the Commissions' Rules".  Does this apply to 
grandfathered areas or is this something else?

I have approval letters from the earth stations in the area. As I 
understand it, I only need to provide the letters when submitting the 
sites.

Thanks in advance

[cid:image001.gif@01CA824D.667F6C80]
Broadband for Business
Public and Private WiFi

Jerry Richardson
VP Operations
925-260-4119 x2
Website   Blog   
Twitter   
LinkedIn



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Re: [WISPA] Service in Brighton CO

[3-dB Networks]

Just Skybeam (although Open Range might be there now too)... sent you info
offlist Scott.

Daniel White
3-dB Networks
http://www.3dbnetworks.com
dan...@3-db.net


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Scott Reed
Sent: Monday, December 28, 2009 5:23 PM
To: WISPA General List
Subject: [WISPA] Service in Brighton CO

My son is interested in service in Brighton CO.
What WISPs are in the area?

-- 
Scott Reed
Sr. Systems Engineer
GAB Midwest
1-800-363-1544 x4000
Cell: 260-273-7239





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[WISPA] Service in Brighton CO

[Scott Reed]

My son is interested in service in Brighton CO.
What WISPs are in the area?

-- 
Scott Reed
Sr. Systems Engineer
GAB Midwest
1-800-363-1544 x4000
Cell: 260-273-7239




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Re: [WISPA] ptp 600 questions

[Tom DeReggi]

What do Moto PTPs sell for now?

Back in the day when it was Orthogon (both Spectra and Gemini) it was a 
small fortune ($12-$15k) for a full speed model, and cheaper to do a 
licensed link if there were not any challenging NLOS problems..
Has Moto dropped the price accross the line, or is it still priced high?

I was just wondering because the equivellent of the Spectra was leading 
spectral efficientcy, and wondering how that is comparing now to new Mimo 
class PtP gear.

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "Marco Coelho" 
To: "WISPA General List" 
Sent: Monday, December 28, 2009 11:33 AM
Subject: [WISPA] ptp 600 questions


> Does anyone know how to disable IDFS on Moto PTP600 equipment?
>
> I'm trying to do some lab tests and this would save me some time.
>
> Marco
>
> -- 
> Marco C. Coelho
> Argon Technologies Inc.
> POB 875
> Greenville, TX 75403-0875
> 903-455-5036
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
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>
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>
>
> -- 
> Internal Virus Database is out-of-date.
> Checked by AVG.
> Version: 7.5.560 / Virus Database: 270.12.26/2116 - Release Date: 
> 5/15/2009 6:16 AM
>
> 




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Re: [WISPA] Generator

[Marco Coelho]

I second that.  I've got one thats 20 years old still running as
primary backup.  Just be sure to keep the rats out of it.

I also like the Asco transfer switches.

Marco

On Mon, Dec 28, 2009 at 2:28 PM, Randy Cosby  wrote:
> Check back to last Tues-Wednesday on the archives...
>
>
>
> On 12/28/2009 1:17 PM, Jory Privett wrote:
>> I know this has come up before  but I need some recommendations  for a small 
>> propane fueled outdoor generator with auto switchover.
>>
>> Jory
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>
> --
> Randy Cosby
> Vice President
> InfoWest, Inc
>
> 435-674-0165 x 2010
>
> http://www.infowest.com/
>
> "Letting off steam always produces more heat than light." - Neal A. Maxwell
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
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>



-- 
Marco C. Coelho
Argon Technologies Inc.
POB 875
Greenville, TX 75403-0875
903-455-5036



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Re: [WISPA] Generator

[Randy Cosby]

Check back to last Tues-Wednesday on the archives...



On 12/28/2009 1:17 PM, Jory Privett wrote:
> I know this has come up before  but I need some recommendations  for a small 
> propane fueled outdoor generator with auto switchover.
>
> Jory
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
>

-- 
Randy Cosby
Vice President
InfoWest, Inc

435-674-0165 x 2010

http://www.infowest.com/

"Letting off steam always produces more heat than light." - Neal A. Maxwell




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Re: [WISPA] Generator

[Blake Bowers]

Generac.  Available for a good price at your local toy Store,
AKA Home Depot.

Before everyone starts - I have had over 100 of these in my
possession, and only 1 issue, due to a maintenance issue, not due
to the Genset.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: "Jory Privett" 
To: 
Sent: Monday, December 28, 2009 2:17 PM
Subject: [WISPA] Generator


>I know this has come up before  but I need some recommendations  for a 
>small propane fueled outdoor generator with auto switchover.
>
> Jory
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/ 




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Re: [WISPA] Being Rude to Customers

[Mike Hammett]

That is part of the reason why thus far (despite encouragement from the 
lists), I've avoided Linksys.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: "David E. Smith" 
Sent: Monday, December 28, 2009 12:08 PM
To: "WISPA General List" 
Subject: Re: [WISPA] Being Rude to Customers

> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer 
> wrote:
>
>> We just bill people if they reset the routers.
>>
>> Though I've had enough people tell me that they didn't reset them that 
>> I'm
>> convinced that the Linksys units WILL reset themselves.  No one pushing 
>> any
>> buttons.
>
>
> If the customer brings the router into us, we don't bill them to 
> reconfigure
> it (it only takes maybe five minutes to do), but if they refuse to believe
> it's the router and we go to their location we do bill for the truck roll.
>
> Yeah, I've seen a few Linksys routers that were reset even though our 
> little
> sticker was intact; I'm quite confident they occasionally go bonkers all 
> on
> their own.
>
> David Smith
> MVN.net
>
>
> 
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> 
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>
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> 



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[WISPA] Generator

[Jory Privett]

I know this has come up before  but I need some recommendations  for a small 
propane fueled outdoor generator with auto switchover. 

Jory




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Re: [WISPA] Being Rude to Customers

[Robert West]

Exactly!  Which is what I did Sunday.  Was hesitant before but after
"Nobody" reset it, I was happy to do it.

Bob-


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of RickG
Sent: Monday, December 28, 2009 2:45 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

Gotta love the disable reset button in dd-wrt! -rickg

On Mon, Dec 28, 2009 at 11:31 AM, Marco Coelho  wrote:

> We have actually started putting hot melt over the reset buttons on
> company provided routers.
>
>
>
> On Mon, Dec 28, 2009 at 9:59 AM, Robert West 
> wrote:
> > Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down.
> > Tried to talk them through it.  They use time Warner and we just take
> care
> > of the wireless and lan after the TW modem.  Couldn't hit the modem.
>  Tell
> > them call TW.  They call me back, still out.  I can now ping the modem.
>  I
> > tell them to reboot all the repeaters.  Still out, I go there.  "Who hit
> the
> > reset button on the main router?"  I ask.  "Nobody" was the answer.
>  Locked
> > away in an electrical room, up on a high shelf where one would need a
> ladder
> > to reach it and with a note that says, DO NOT HIT THE RESET
BUTTON!..
>  I
> > wish I could find this Mr. Nobody because he sure does cause me a lot of
> > headaches.  He really gets around.
> >
> > "Hm.  2 hours at time and a half  That's a little over
> 200
> > bucks.  Tell Mr. Nobody he needs to reimburse you for hitting the reset
> > button."
> >
> > I disabled the reset button in case he comes back.
> >
> > Bob-
> >
> >
> >
> > -Original Message-
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> > Behalf Of Ryan Spott
> > Sent: Monday, December 28, 2009 10:34 AM
> > To: WISPA General List
> > Subject: Re: [WISPA] Being Rude to Customers
> >
> > One customer called about 30 times and left messages. MAJOR OUTAGE
We
> > listened to the Vmail, looked them up, and then found that they had
> > purchased a new router and did not know how to configure it.
> >
> > Yeah, they get to wait till Tuesday morning when we re-open!
> >
> > ryan
> >
> > On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
> > wrote:
> >
> >> Had an issue at at one customer site.  Emailed the resident and he
> > rebooted
> >> it for his neighbors =)
> >>
> >> Josh Luthman
> >> Office: 937-552-2340
> >> Direct: 937-552-2343
> >> 1100 Wayne St
> >> Suite 1337
> >> Troy, OH 45373
> >>
> >> "The secret to creativity is knowing how to hide your sources."
> >> --- Albert Einstein
> >>
> >>
> >> On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
> >>
> >> > Amen to that. How many got calls on Christmas? I had two that were
cut
> >> off
> >> > because of running bittorrents and they expect me to do work on
> > Christmas
> >> > Day. Not!
> >> > -RickG
> >> >
> >> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
> >> o...@odessaoffice.com
> >> > >wrote:
> >> >
> >> > > Grin.  I've thought about it.  But you know what?  I'm tired of
> > working
> >> > > 24/7.  I've been at this game since '97.
> >> > >
> >> > > Sometimes a guy just needs to be able to go home and leave work at
> >> work.
> >> > > marlon
> >> > >
> >> > > - Original Message -
> >> > > From: "Faisal Imtiaz" 
> >> > > To: "'WISPA General List'" 
> >> > > Sent: Tuesday, December 22, 2009 10:17 PM
> >> > > Subject: Re: [WISPA] Being Rude to Customers
> >> > >
> >> > >
> >> > > > Hey Marlon,
> >> > > > I am surprised that you are not setup to work from home or remote
> ?
> >> > > >
> >> > > > Due to all the fun challenges of living in a Metro City, and all
> the
> >> > > usual
> >> > > > insanity associated with the service provider bussiness, I have a
> >> hard
> >> > > > time
> >> > > > functioning without my VPN & Remote Desktop
> >> > > >
> >> > > > Makes it easier to get to work on time (on line)
> >> > > >
> >> > > > :)
> >> > > >
> >> > > > Faisal Imtiaz
> >> > > > Computer Office Solutions Inc. /SnappyDSL.net
> >> > > > Ph: (305) 663-5518 x 232
> >> > > > -Original Message-
> >> > > > From: wireless-boun...@wispa.org [mailto:
> wireless-boun...@wispa.org]
> >> > On
> >> > > > Behalf Of Marlon K. Schafer
> >> > > > Sent: Tuesday, December 22, 2009 11:30 PM
> >> > > > To: WISPA General List
> >> > > > Subject: Re: [WISPA] Being Rude to Customers
> >> > > >
> >> > > > We had one call to day and ask us to disable his account.
> > Apparently
> >> > > > there
> >> > > > were some kids as the house and they weren't listening.
> >> > > >
> >> > > > So, off he went, only to call a few hours later asking for it to
> be
> >> > > turned
> >> > > > back on.  Naturally it's now after hours and I don't have his IP
> > addy
> >> > > here
> >> > > > at the house
> >> > > >
> >> > > > Some days ya just gotta love retail work!
> >> > > >
> >> > > > Have a great Christmas!
> >> > > > marlon
> >> > > >
> >> > > > - Original Message -
> >> > > > Fr

Re: [WISPA] Being Rude to Customers

[Robert West]

I've been down the list on them, at least for the SMC and the Ambit routers.
Nothing works that I can find for those 2 makes.  I used to like getting a
tech diag readout from the things and the history log in order to make sure
any problem wasn't related to our equipment but can't see that stuff either
now and we could reboot the modem remotely too but also gone.  

We use the TW setup at a few hotels as the broadband provider and we just
install the wireless inside the property, that's the explanation for using
so many crap cable modems.  Just so's ya knows.

Bob-




-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, December 28, 2009 2:37 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

Well if they're old try

Password
Password1

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Mon, Dec 28, 2009 at 2:34 PM, Robert West
wrote:

> Nope!  I've looked and looked and looked!  I know a few TW techs and even
> they don't know.  I think they have a strict clamp down on them now.  I
> have 2 of their crap SMC wireless modem/routers for business class, one at
> home and one as a backup at the shop.  Because of the stupid defaults on
> the
> things, if it gets reset it kicks on the wireless portion of it on with no
> security on it, so on the ones we use I took them apart and yanked the pci
> card out of them.  Stopped that issue for good.
>
> Still a pain though with static ip's, they have to put it all in, we can't
> touch any of the settings.  That's why I have them dumb them down.
>
> If you find the password, let me know!
>
> Bob-
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Josh Luthman
> Sent: Monday, December 28, 2009 1:30 PM
> To: WISPA General List
> Subject: Re: [WISPA] Being Rude to Customers
>
> Do you know what they changed the passwords to on the TWC cable modems?
> Send me a note offlist if you would =)
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Mon, Dec 28, 2009 at 1:18 PM, Robert West
> wrote:
>
> > The tip of on the one I had Sunday was that the Time Warner gateway
> router
> > was also reset.  Mr. Nobody was reset happy.  I left a note for the
> manager
> > to call TW to have them dumb down that modem/router of theirs so I can
> > reconfigure the camera system to talk to the outside.  Not allowed in
the
> > customer side of the TW routers ever since it was discovered anyone
could
> > get into the admin functions from the web interface.  Nice.
> >
> > Bob-
> >
> >
> >
> > -Original Message-
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> > Behalf Of Josh Luthman
> > Sent: Monday, December 28, 2009 1:14 PM
> > To: WISPA General List
> > Subject: Re: [WISPA] Being Rude to Customers
> >
> > > Yeah, I've seen a few Linksys routers that were reset even though our
> > little
> > >sticker was intact; I'm quite confident they occasionally go bonkers
all
> > on
> > >their own.
> >
> > They most certainly do.  Engenius devices do it, too.  I think it is
> power
> > related - some surge comes through and for whatever reason the device
> must
> > factory default.
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > "The secret to creativity is knowing how to hide your sources."
> > --- Albert Einstein
> >
> >
> > On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:
> >
> > > On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer  > > >wrote:
> > >
> > > > We just bill people if they reset the routers.
> > > >
> > > > Though I've had enough people tell me that they didn't reset them
> that
> > > I'm
> > > > convinced that the Linksys units WILL reset themselves.  No one
> pushing
> > > any
> > > > buttons.
> > >
> > >
> > > If the customer brings the router into us, we don't bill them to
> > > reconfigure
> > > it (it only takes maybe five minutes to do), but if they refuse to
> > believe
> > > it's the router and we go to their location we do bill for the truck
> > roll.
> > >
> > > Yeah, I've seen a few Linksys routers that were reset even though our
> > > little
> > > sticker was intact; I'm quite confident they occasionally go bonkers
> all
> > on
> > > their own.
> > >
> > > David Smith
> > > MVN.net
> > >
> > >
> > >
> > >
> >
> >
>
>

> > 
> > > WISPA Wants You! Join today!
> > > http://signup.wispa.org/
> > >
> > >
> >
> >
>
>

> > 
> > >
> > > WISPA Wireles

Re: [WISPA] Being Rude to Customers

[RickG]

Gotta love the disable reset button in dd-wrt! -rickg

On Mon, Dec 28, 2009 at 11:31 AM, Marco Coelho  wrote:

> We have actually started putting hot melt over the reset buttons on
> company provided routers.
>
>
>
> On Mon, Dec 28, 2009 at 9:59 AM, Robert West 
> wrote:
> > Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down.
> > Tried to talk them through it.  They use time Warner and we just take
> care
> > of the wireless and lan after the TW modem.  Couldn't hit the modem.
>  Tell
> > them call TW.  They call me back, still out.  I can now ping the modem.
>  I
> > tell them to reboot all the repeaters.  Still out, I go there.  "Who hit
> the
> > reset button on the main router?"  I ask.  "Nobody" was the answer.
>  Locked
> > away in an electrical room, up on a high shelf where one would need a
> ladder
> > to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!..
>  I
> > wish I could find this Mr. Nobody because he sure does cause me a lot of
> > headaches.  He really gets around.
> >
> > "Hm.  2 hours at time and a half  That's a little over
> 200
> > bucks.  Tell Mr. Nobody he needs to reimburse you for hitting the reset
> > button."
> >
> > I disabled the reset button in case he comes back.
> >
> > Bob-
> >
> >
> >
> > -Original Message-
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> > Behalf Of Ryan Spott
> > Sent: Monday, December 28, 2009 10:34 AM
> > To: WISPA General List
> > Subject: Re: [WISPA] Being Rude to Customers
> >
> > One customer called about 30 times and left messages. MAJOR OUTAGE We
> > listened to the Vmail, looked them up, and then found that they had
> > purchased a new router and did not know how to configure it.
> >
> > Yeah, they get to wait till Tuesday morning when we re-open!
> >
> > ryan
> >
> > On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
> > wrote:
> >
> >> Had an issue at at one customer site.  Emailed the resident and he
> > rebooted
> >> it for his neighbors =)
> >>
> >> Josh Luthman
> >> Office: 937-552-2340
> >> Direct: 937-552-2343
> >> 1100 Wayne St
> >> Suite 1337
> >> Troy, OH 45373
> >>
> >> "The secret to creativity is knowing how to hide your sources."
> >> --- Albert Einstein
> >>
> >>
> >> On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
> >>
> >> > Amen to that. How many got calls on Christmas? I had two that were cut
> >> off
> >> > because of running bittorrents and they expect me to do work on
> > Christmas
> >> > Day. Not!
> >> > -RickG
> >> >
> >> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
> >> o...@odessaoffice.com
> >> > >wrote:
> >> >
> >> > > Grin.  I've thought about it.  But you know what?  I'm tired of
> > working
> >> > > 24/7.  I've been at this game since '97.
> >> > >
> >> > > Sometimes a guy just needs to be able to go home and leave work at
> >> work.
> >> > > marlon
> >> > >
> >> > > - Original Message -
> >> > > From: "Faisal Imtiaz" 
> >> > > To: "'WISPA General List'" 
> >> > > Sent: Tuesday, December 22, 2009 10:17 PM
> >> > > Subject: Re: [WISPA] Being Rude to Customers
> >> > >
> >> > >
> >> > > > Hey Marlon,
> >> > > > I am surprised that you are not setup to work from home or remote
> ?
> >> > > >
> >> > > > Due to all the fun challenges of living in a Metro City, and all
> the
> >> > > usual
> >> > > > insanity associated with the service provider bussiness, I have a
> >> hard
> >> > > > time
> >> > > > functioning without my VPN & Remote Desktop
> >> > > >
> >> > > > Makes it easier to get to work on time (on line)
> >> > > >
> >> > > > :)
> >> > > >
> >> > > > Faisal Imtiaz
> >> > > > Computer Office Solutions Inc. /SnappyDSL.net
> >> > > > Ph: (305) 663-5518 x 232
> >> > > > -Original Message-
> >> > > > From: wireless-boun...@wispa.org [mailto:
> wireless-boun...@wispa.org]
> >> > On
> >> > > > Behalf Of Marlon K. Schafer
> >> > > > Sent: Tuesday, December 22, 2009 11:30 PM
> >> > > > To: WISPA General List
> >> > > > Subject: Re: [WISPA] Being Rude to Customers
> >> > > >
> >> > > > We had one call to day and ask us to disable his account.
> > Apparently
> >> > > > there
> >> > > > were some kids as the house and they weren't listening.
> >> > > >
> >> > > > So, off he went, only to call a few hours later asking for it to
> be
> >> > > turned
> >> > > > back on.  Naturally it's now after hours and I don't have his IP
> > addy
> >> > > here
> >> > > > at the house
> >> > > >
> >> > > > Some days ya just gotta love retail work!
> >> > > >
> >> > > > Have a great Christmas!
> >> > > > marlon
> >> > > >
> >> > > > - Original Message -
> >> > > > From: "Robert West" 
> >> > > > To: "'WISPA General List'" 
> >> > > > Sent: Tuesday, December 22, 2009 8:33 AM
> >> > > > Subject: [WISPA] Being Rude to Customers
> >> > > >
> >> > > >
> >> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls
> you
> >> > > >> yelling
> >> > > >> because it's your fault he can't remember hi

Re: [WISPA] Being Rude to Customers

[Robert West]

Any Linksys I personally use I change it out with DD-WRT firmware.  I rarely
have any issues with them after that.  Hate the stock firmware.

Bob-


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mike Hammett
Sent: Monday, December 28, 2009 2:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

That is part of the reason why thus far (despite encouragement from the 
lists), I've avoided Linksys.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: "David E. Smith" 
Sent: Monday, December 28, 2009 12:08 PM
To: "WISPA General List" 
Subject: Re: [WISPA] Being Rude to Customers

> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer 
> wrote:
>
>> We just bill people if they reset the routers.
>>
>> Though I've had enough people tell me that they didn't reset them that 
>> I'm
>> convinced that the Linksys units WILL reset themselves.  No one pushing 
>> any
>> buttons.
>
>
> If the customer brings the router into us, we don't bill them to 
> reconfigure
> it (it only takes maybe five minutes to do), but if they refuse to believe
> it's the router and we go to their location we do bill for the truck roll.
>
> Yeah, I've seen a few Linksys routers that were reset even though our 
> little
> sticker was intact; I'm quite confident they occasionally go bonkers all 
> on
> their own.
>
> David Smith
> MVN.net
>
>
>


> WISPA Wants You! Join today!
> http://signup.wispa.org/
>


>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
> 




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Re: [WISPA] Being Rude to Customers

[Josh Luthman]

Well if they're old try

Password
Password1

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Mon, Dec 28, 2009 at 2:34 PM, Robert West wrote:

> Nope!  I've looked and looked and looked!  I know a few TW techs and even
> they don't know.  I think they have a strict clamp down on them now.  I
> have 2 of their crap SMC wireless modem/routers for business class, one at
> home and one as a backup at the shop.  Because of the stupid defaults on
> the
> things, if it gets reset it kicks on the wireless portion of it on with no
> security on it, so on the ones we use I took them apart and yanked the pci
> card out of them.  Stopped that issue for good.
>
> Still a pain though with static ip's, they have to put it all in, we can't
> touch any of the settings.  That's why I have them dumb them down.
>
> If you find the password, let me know!
>
> Bob-
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Josh Luthman
> Sent: Monday, December 28, 2009 1:30 PM
> To: WISPA General List
> Subject: Re: [WISPA] Being Rude to Customers
>
> Do you know what they changed the passwords to on the TWC cable modems?
> Send me a note offlist if you would =)
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Mon, Dec 28, 2009 at 1:18 PM, Robert West
> wrote:
>
> > The tip of on the one I had Sunday was that the Time Warner gateway
> router
> > was also reset.  Mr. Nobody was reset happy.  I left a note for the
> manager
> > to call TW to have them dumb down that modem/router of theirs so I can
> > reconfigure the camera system to talk to the outside.  Not allowed in the
> > customer side of the TW routers ever since it was discovered anyone could
> > get into the admin functions from the web interface.  Nice.
> >
> > Bob-
> >
> >
> >
> > -Original Message-
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> > Behalf Of Josh Luthman
> > Sent: Monday, December 28, 2009 1:14 PM
> > To: WISPA General List
> > Subject: Re: [WISPA] Being Rude to Customers
> >
> > > Yeah, I've seen a few Linksys routers that were reset even though our
> > little
> > >sticker was intact; I'm quite confident they occasionally go bonkers all
> > on
> > >their own.
> >
> > They most certainly do.  Engenius devices do it, too.  I think it is
> power
> > related - some surge comes through and for whatever reason the device
> must
> > factory default.
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > "The secret to creativity is knowing how to hide your sources."
> > --- Albert Einstein
> >
> >
> > On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:
> >
> > > On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer  > > >wrote:
> > >
> > > > We just bill people if they reset the routers.
> > > >
> > > > Though I've had enough people tell me that they didn't reset them
> that
> > > I'm
> > > > convinced that the Linksys units WILL reset themselves.  No one
> pushing
> > > any
> > > > buttons.
> > >
> > >
> > > If the customer brings the router into us, we don't bill them to
> > > reconfigure
> > > it (it only takes maybe five minutes to do), but if they refuse to
> > believe
> > > it's the router and we go to their location we do bill for the truck
> > roll.
> > >
> > > Yeah, I've seen a few Linksys routers that were reset even though our
> > > little
> > > sticker was intact; I'm quite confident they occasionally go bonkers
> all
> > on
> > > their own.
> > >
> > > David Smith
> > > MVN.net
> > >
> > >
> > >
> > >
> >
> >
>
> 
> > 
> > > WISPA Wants You! Join today!
> > > http://signup.wispa.org/
> > >
> > >
> >
> >
>
> 
> > 
> > >
> > > WISPA Wireless List: wireless@wispa.org
> > >
> > > Subscribe/Unsubscribe:
> > > http://lists.wispa.org/mailman/listinfo/wireless
> > >
> > > Archives: http://lists.wispa.org/pipermail/wireless/
> > >
> >
> >
> >
> >
>
> 
> > 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> >
>
> 
> > 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> >
> >
> >
> >
> >
>
> 
> 
> > WISPA Wants You! Join today!
> > http://signup.w

Re: [WISPA] CheckPoint VPN/firewall

[Nick Olsen]

Yeah, Were going to try that next. Have to wait till the english speaking 
tech gets back

Nick Olsen
Brevard Wireless
(321) 205-1100 x106




From: "Jerry Richardson" 
Sent: Monday, December 28, 2009 2:27 PM
To: "n...@brevardwireless.com" , "WISPA General 
List" 
Subject: Re: [WISPA] CheckPoint VPN/firewall

I think this was mentioned, but what is you bypass the routers and connect 
the laptop directly to the network?

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Nick Olsen
Sent: Monday, December 28, 2009 11:24 AM
To: WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

We have opened all of the ports to there router. I'm trying right now to 
see if dstnating everything to one laptop will make it work but I don't 
think so since they never have to do that.
But here is the weird part. On torch when we see the attempt the dst
ip is 192.168.0.4 which isn't going to work. A packet capture on the
laptop shows it attempting to hit the real public IP space 195something
But I don't see it on torch.
We have opened all ports to it.
3rd part. If I do some routing black magic and dst nat 192.168.0.4 to
195something it connects, but they can't pass any traffic over it.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



From: "Jerry Richardson" 
Sent: Monday, December 28, 2009 2:20 PM
To: "WISPA General List" 
Subject: Re: [WISPA] CheckPoint VPN/firewall

More:
Port 443 and 444 need to be open

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Jerry Richardson
Sent: Monday, December 28, 2009 11:16 AM
To: WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

This is specific to Checkpoint VPN:

Allow the following services:

TCP/264 (Topology Download)
TCP/256
UDP 259
IKE
IPSEC and IKE (UDP on port 500)
IPSEC ESP (IP type 50)
IPSEC AH (IP type 51)
TCP/500 (if using IKE over TCP)
UDP 2746 or another port (if using UDP encapsulation)

SecureClient specific connections:

FW1_scv_keep_alive (UDP port 18233) - used for SCV keep-alive packets
FW1_pslogon_NG (TCP port 18231) or (TCP port 65524 for Application 
Intelligence) - used for SecureClient's logon to Policy Server protocol
FW1_sds_logon (TCP port 18232) - used for SecureClient's Software 
Distribution 
Server download protocol
tunnel_test (UDP port 18234) - used by Check Point tunnel testing 
application

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Jerry Richardson
Sent: Monday, December 28, 2009 11:12 AM
To: n...@brevardwireless.com; WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

Perhaps this will help
http://www.spywarepoint.com/ipsec-ports-t43658.html

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Nick Olsen
Sent: Monday, December 28, 2009 10:55 AM
To: wireless@wispa.org
Subject: [WISPA] CheckPoint VPN/firewall

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 


test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 


a check point vpn/firewall we could test with or if anyone had any insight 


on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106




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-

Re: [WISPA] Being Rude to Customers

[Robert West]

Nope!  I've looked and looked and looked!  I know a few TW techs and even
they don't know.  I think they have a strict clamp down on them now.  I
have 2 of their crap SMC wireless modem/routers for business class, one at
home and one as a backup at the shop.  Because of the stupid defaults on the
things, if it gets reset it kicks on the wireless portion of it on with no
security on it, so on the ones we use I took them apart and yanked the pci
card out of them.  Stopped that issue for good.

Still a pain though with static ip's, they have to put it all in, we can't
touch any of the settings.  That's why I have them dumb them down.

If you find the password, let me know!  

Bob-


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, December 28, 2009 1:30 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

Do you know what they changed the passwords to on the TWC cable modems?
Send me a note offlist if you would =)

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Mon, Dec 28, 2009 at 1:18 PM, Robert West
wrote:

> The tip of on the one I had Sunday was that the Time Warner gateway router
> was also reset.  Mr. Nobody was reset happy.  I left a note for the
manager
> to call TW to have them dumb down that modem/router of theirs so I can
> reconfigure the camera system to talk to the outside.  Not allowed in the
> customer side of the TW routers ever since it was discovered anyone could
> get into the admin functions from the web interface.  Nice.
>
> Bob-
>
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Josh Luthman
> Sent: Monday, December 28, 2009 1:14 PM
> To: WISPA General List
> Subject: Re: [WISPA] Being Rude to Customers
>
> > Yeah, I've seen a few Linksys routers that were reset even though our
> little
> >sticker was intact; I'm quite confident they occasionally go bonkers all
> on
> >their own.
>
> They most certainly do.  Engenius devices do it, too.  I think it is power
> related - some surge comes through and for whatever reason the device must
> factory default.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:
>
> > On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer  > >wrote:
> >
> > > We just bill people if they reset the routers.
> > >
> > > Though I've had enough people tell me that they didn't reset them that
> > I'm
> > > convinced that the Linksys units WILL reset themselves.  No one
pushing
> > any
> > > buttons.
> >
> >
> > If the customer brings the router into us, we don't bill them to
> > reconfigure
> > it (it only takes maybe five minutes to do), but if they refuse to
> believe
> > it's the router and we go to their location we do bill for the truck
> roll.
> >
> > Yeah, I've seen a few Linksys routers that were reset even though our
> > little
> > sticker was intact; I'm quite confident they occasionally go bonkers all
> on
> > their own.
> >
> > David Smith
> > MVN.net
> >
> >
> >
> >
>
>

> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> >
>
>

> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> >
>
>
>
>

> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
>
>

> 
>
> WISPA Wireless List: wireless@wispa.org
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Re: [WISPA] CheckPoint VPN/firewall

[Jerry Richardson]

I think this was mentioned, but what is you bypass the routers and connect the 
laptop directly to the network?

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Nick Olsen
Sent: Monday, December 28, 2009 11:24 AM
To: WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

We have opened all of the ports to there router. I'm trying right now to 
see if dstnating everything to one laptop will make it work but I don't 
think so since they never have to do that.
But here is the weird part. On torch when we see the attempt the dst
ip is 192.168.0.4 which isn't going to work. A packet capture on the
laptop shows it attempting to hit the real public IP space 195something
But I don't see it on torch.
We have opened all ports to it.
3rd part. If I do some routing black magic and dst nat 192.168.0.4 to
195something it connects, but they can't pass any traffic over it.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106




From: "Jerry Richardson" 
Sent: Monday, December 28, 2009 2:20 PM
To: "WISPA General List" 
Subject: Re: [WISPA] CheckPoint VPN/firewall

More:
Port 443 and 444 need to be open

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Jerry Richardson
Sent: Monday, December 28, 2009 11:16 AM
To: WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

This is specific to Checkpoint VPN:

Allow the following services:

TCP/264 (Topology Download)
TCP/256
UDP 259
IKE
IPSEC and IKE (UDP on port 500)
IPSEC ESP (IP type 50)
IPSEC AH (IP type 51)
TCP/500 (if using IKE over TCP)
UDP 2746 or another port (if using UDP encapsulation)

SecureClient specific connections:

FW1_scv_keep_alive (UDP port 18233) - used for SCV keep-alive packets
FW1_pslogon_NG (TCP port 18231) or (TCP port 65524 for Application 
Intelligence) - used for SecureClient's logon to Policy Server protocol
FW1_sds_logon (TCP port 18232) - used for SecureClient's Software 
Distribution 
Server download protocol
tunnel_test (UDP port 18234) - used by Check Point tunnel testing 
application

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Jerry Richardson
Sent: Monday, December 28, 2009 11:12 AM
To: n...@brevardwireless.com; WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

Perhaps this will help
http://www.spywarepoint.com/ipsec-ports-t43658.html

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Nick Olsen
Sent: Monday, December 28, 2009 10:55 AM
To: wireless@wispa.org
Subject: [WISPA] CheckPoint VPN/firewall

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 

test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 

a check point vpn/firewall we could test with or if anyone had any insight 

on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



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Re: [WISPA] CheckPoint VPN/firewall

[Nick Olsen]

We have opened all of the ports to there router. I'm trying right now to 
see if dstnating everything to one laptop will make it work but I don't 
think so since they never have to do that.
But here is the weird part. On torch when we see the attempt the dst
ip is 192.168.0.4 which isn't going to work. A packet capture on the
laptop shows it attempting to hit the real public IP space 195something
But I don't see it on torch.
We have opened all ports to it.
3rd part. If I do some routing black magic and dst nat 192.168.0.4 to
195something it connects, but they can't pass any traffic over it.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106




From: "Jerry Richardson" 
Sent: Monday, December 28, 2009 2:20 PM
To: "WISPA General List" 
Subject: Re: [WISPA] CheckPoint VPN/firewall

More:
Port 443 and 444 need to be open

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Jerry Richardson
Sent: Monday, December 28, 2009 11:16 AM
To: WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

This is specific to Checkpoint VPN:

Allow the following services:

TCP/264 (Topology Download)
TCP/256
UDP 259
IKE
IPSEC and IKE (UDP on port 500)
IPSEC ESP (IP type 50)
IPSEC AH (IP type 51)
TCP/500 (if using IKE over TCP)
UDP 2746 or another port (if using UDP encapsulation)

SecureClient specific connections:

FW1_scv_keep_alive (UDP port 18233) - used for SCV keep-alive packets
FW1_pslogon_NG (TCP port 18231) or (TCP port 65524 for Application 
Intelligence) - used for SecureClient's logon to Policy Server protocol
FW1_sds_logon (TCP port 18232) - used for SecureClient's Software 
Distribution 
Server download protocol
tunnel_test (UDP port 18234) - used by Check Point tunnel testing 
application

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Jerry Richardson
Sent: Monday, December 28, 2009 11:12 AM
To: n...@brevardwireless.com; WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

Perhaps this will help
http://www.spywarepoint.com/ipsec-ports-t43658.html

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On 
Behalf Of Nick Olsen
Sent: Monday, December 28, 2009 10:55 AM
To: wireless@wispa.org
Subject: [WISPA] CheckPoint VPN/firewall

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 

test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 

a check point vpn/firewall we could test with or if anyone had any insight 

on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



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Re: [WISPA] CheckPoint VPN/firewall

[Jerry Richardson]

More:
Port 443 and 444 need to be open

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Jerry Richardson
Sent: Monday, December 28, 2009 11:16 AM
To: WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

This is specific to Checkpoint VPN:


Allow the following services:

TCP/264 (Topology Download)
TCP/256
UDP 259
IKE
IPSEC and IKE (UDP on port 500)
IPSEC ESP (IP type 50)
IPSEC AH (IP type 51)
TCP/500 (if using IKE over TCP)
UDP 2746 or another port (if using UDP encapsulation)

SecureClient specific connections:

FW1_scv_keep_alive (UDP port 18233) - used for SCV keep-alive packets
FW1_pslogon_NG (TCP port 18231) or (TCP port 65524 for Application 
Intelligence) - used for SecureClient's logon to Policy Server protocol
FW1_sds_logon (TCP port 18232) - used for SecureClient's Software Distribution 
Server download protocol
tunnel_test (UDP port 18234) - used by Check Point tunnel testing application



-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Jerry Richardson
Sent: Monday, December 28, 2009 11:12 AM
To: n...@brevardwireless.com; WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

Perhaps this will help
http://www.spywarepoint.com/ipsec-ports-t43658.html

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Nick Olsen
Sent: Monday, December 28, 2009 10:55 AM
To: wireless@wispa.org
Subject: [WISPA] CheckPoint VPN/firewall

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 
test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 
a check point vpn/firewall we could test with or if anyone had any insight 
on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



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Re: [WISPA] CheckPoint VPN/firewall

[Jerry Richardson]

This is specific to Checkpoint VPN:


Allow the following services:

TCP/264 (Topology Download)
TCP/256
UDP 259
IKE
IPSEC and IKE (UDP on port 500)
IPSEC ESP (IP type 50)
IPSEC AH (IP type 51)
TCP/500 (if using IKE over TCP)
UDP 2746 or another port (if using UDP encapsulation)

SecureClient specific connections:

FW1_scv_keep_alive (UDP port 18233) - used for SCV keep-alive packets
FW1_pslogon_NG (TCP port 18231) or (TCP port 65524 for Application 
Intelligence) - used for SecureClient's logon to Policy Server protocol
FW1_sds_logon (TCP port 18232) - used for SecureClient's Software Distribution 
Server download protocol
tunnel_test (UDP port 18234) - used by Check Point tunnel testing application



-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Jerry Richardson
Sent: Monday, December 28, 2009 11:12 AM
To: n...@brevardwireless.com; WISPA General List
Subject: Re: [WISPA] CheckPoint VPN/firewall

Perhaps this will help
http://www.spywarepoint.com/ipsec-ports-t43658.html

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Nick Olsen
Sent: Monday, December 28, 2009 10:55 AM
To: wireless@wispa.org
Subject: [WISPA] CheckPoint VPN/firewall

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 
test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 
a check point vpn/firewall we could test with or if anyone had any insight 
on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



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Re: [WISPA] CheckPoint VPN/firewall

[Jerry Richardson]

Perhaps this will help
http://www.spywarepoint.com/ipsec-ports-t43658.html

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Nick Olsen
Sent: Monday, December 28, 2009 10:55 AM
To: wireless@wispa.org
Subject: [WISPA] CheckPoint VPN/firewall

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 
test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 
a check point vpn/firewall we could test with or if anyone had any insight 
on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



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Re: [WISPA] CheckPoint VPN/firewall

[Ryan Spott]

How 'bout bridge to their PC. Give their PC a static, public IP
address. Take NAT or any local router out of the equation.

ryan


On Mon, Dec 28, 2009 at 11:05 AM, Nick Olsen  wrote:
> Its all public till there location. They have a rb750 with a static IP,
> doing nat.
> We have also tried Bridging it and giving a standard linksys another IP
> thus bypassing the RB750's nat, and that didn't work either.
>
> Nick Olsen
> Brevard Wireless
> (321) 205-1100 x106
>
>
> 
>
> From: "Ryan Spott" 
> Sent: Monday, December 28, 2009 2:02 PM
> To: "n...@brevardwireless.com" , "WISPA General
> List" 
> Subject: Re: [WISPA] CheckPoint VPN/firewall
>
> All public IPs or do you have NAT anywhere?
>
> ryan
>
> On Mon, Dec 28, 2009 at 10:55 AM, Nick Olsen 
> wrote:
>> We have a customer that is playing host to some Russian Guests, They are
>> trying to connect to a checkpoint vpn in moscow.
>> It looks like it is standard IPsec. It won't connect on our network, But
>> will on other networks. We've torched to hell and back on what might be
>> happening. But because of language barriers and the fact that they can't
>> leave the facility they are at, or set us up any type of test VPN we
> could
>> test with to fix the problem we have come to a standstill on what to do.
>> Our network is all mikrotik based. What we were hoping for is if anyone
> had
>> a check point vpn/firewall we could test with or if anyone had any
> insight
>> on getting it to play nice with mikrotik.
>>
>> Nick Olsen
>> Brevard Wireless
>> (321) 205-1100 x106
>>
>>
>>
> 
> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>
> 
> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>
> 
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Re: [WISPA] Being Rude to Customers

[Mike Hammett]

That is part of the reason why thus far (despite encouragement from the 
lists), I've avoided Linksys.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: "David E. Smith" 
Sent: Monday, December 28, 2009 12:08 PM
To: "WISPA General List" 
Subject: Re: [WISPA] Being Rude to Customers

> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer 
> wrote:
>
>> We just bill people if they reset the routers.
>>
>> Though I've had enough people tell me that they didn't reset them that 
>> I'm
>> convinced that the Linksys units WILL reset themselves.  No one pushing 
>> any
>> buttons.
>
>
> If the customer brings the router into us, we don't bill them to 
> reconfigure
> it (it only takes maybe five minutes to do), but if they refuse to believe
> it's the router and we go to their location we do bill for the truck roll.
>
> Yeah, I've seen a few Linksys routers that were reset even though our 
> little
> sticker was intact; I'm quite confident they occasionally go bonkers all 
> on
> their own.
>
> David Smith
> MVN.net
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
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>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
> 



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Re: [WISPA] CheckPoint VPN/firewall

[Nick Olsen]

Its all public till there location. They have a rb750 with a static IP, 
doing nat.
We have also tried Bridging it and giving a standard linksys another IP 
thus bypassing the RB750's nat, and that didn't work either.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106




From: "Ryan Spott" 
Sent: Monday, December 28, 2009 2:02 PM
To: "n...@brevardwireless.com" , "WISPA General 
List" 
Subject: Re: [WISPA] CheckPoint VPN/firewall

All public IPs or do you have NAT anywhere?

ryan

On Mon, Dec 28, 2009 at 10:55 AM, Nick Olsen  
wrote:
> We have a customer that is playing host to some Russian Guests, They are
> trying to connect to a checkpoint vpn in moscow.
> It looks like it is standard IPsec. It won't connect on our network, But
> will on other networks. We've torched to hell and back on what might be
> happening. But because of language barriers and the fact that they can't
> leave the facility they are at, or set us up any type of test VPN we 
could
> test with to fix the problem we have come to a standstill on what to do.
> Our network is all mikrotik based. What we were hoping for is if anyone 
had
> a check point vpn/firewall we could test with or if anyone had any 
insight
> on getting it to play nice with mikrotik.
>
> Nick Olsen
> Brevard Wireless
> (321) 205-1100 x106
>
>
> 


> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 


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Re: [WISPA] CheckPoint VPN/firewall

[Ryan Spott]

All public IPs or do you have NAT anywhere?

ryan

On Mon, Dec 28, 2009 at 10:55 AM, Nick Olsen  wrote:
> We have a customer that is playing host to some Russian Guests, They are
> trying to connect to a checkpoint vpn in moscow.
> It looks like it is standard IPsec. It won't connect on our network, But
> will on other networks. We've torched to hell and back on what might be
> happening. But because of language barriers and the fact that they can't
> leave the facility they are at, or set us up any type of test VPN we could
> test with to fix the problem we have come to a standstill on what to do.
> Our network is all mikrotik based. What we were hoping for is if anyone had
> a check point vpn/firewall we could test with or if anyone had any insight
> on getting it to play nice with mikrotik.
>
> Nick Olsen
> Brevard Wireless
> (321) 205-1100 x106
>
>
> 
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[WISPA] CheckPoint VPN/firewall

[Nick Olsen]

We have a customer that is playing host to some Russian Guests, They are 
trying to connect to a checkpoint vpn in moscow.
It looks like it is standard IPsec. It won't connect on our network, But 
will on other networks. We've torched to hell and back on what might be 
happening. But because of language barriers and the fact that they can't 
leave the facility they are at, or set us up any type of test VPN we could 
test with to fix the problem we have come to a standstill on what to do. 
Our network is all mikrotik based. What we were hoping for is if anyone had 
a check point vpn/firewall we could test with or if anyone had any insight 
on getting it to play nice with mikrotik.

Nick Olsen
Brevard Wireless
(321) 205-1100 x106



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Re: [WISPA] Being Rude to Customers

[Josh Luthman]

Do you know what they changed the passwords to on the TWC cable modems?
Send me a note offlist if you would =)

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Mon, Dec 28, 2009 at 1:18 PM, Robert West wrote:

> The tip of on the one I had Sunday was that the Time Warner gateway router
> was also reset.  Mr. Nobody was reset happy.  I left a note for the manager
> to call TW to have them dumb down that modem/router of theirs so I can
> reconfigure the camera system to talk to the outside.  Not allowed in the
> customer side of the TW routers ever since it was discovered anyone could
> get into the admin functions from the web interface.  Nice.
>
> Bob-
>
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Josh Luthman
> Sent: Monday, December 28, 2009 1:14 PM
> To: WISPA General List
> Subject: Re: [WISPA] Being Rude to Customers
>
> > Yeah, I've seen a few Linksys routers that were reset even though our
> little
> >sticker was intact; I'm quite confident they occasionally go bonkers all
> on
> >their own.
>
> They most certainly do.  Engenius devices do it, too.  I think it is power
> related - some surge comes through and for whatever reason the device must
> factory default.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:
>
> > On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer  > >wrote:
> >
> > > We just bill people if they reset the routers.
> > >
> > > Though I've had enough people tell me that they didn't reset them that
> > I'm
> > > convinced that the Linksys units WILL reset themselves.  No one pushing
> > any
> > > buttons.
> >
> >
> > If the customer brings the router into us, we don't bill them to
> > reconfigure
> > it (it only takes maybe five minutes to do), but if they refuse to
> believe
> > it's the router and we go to their location we do bill for the truck
> roll.
> >
> > Yeah, I've seen a few Linksys routers that were reset even though our
> > little
> > sticker was intact; I'm quite confident they occasionally go bonkers all
> on
> > their own.
> >
> > David Smith
> > MVN.net
> >
> >
> >
> >
>
> 
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> >
>
> 
> 
> >
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> >
> > Subscribe/Unsubscribe:
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> >
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Re: [WISPA] Being Rude to Customers

[Marlon K. Schafer]

I always figured it was something on the network.  I've seen them go nuts 
over a two day period across all 4 of our upstream connected segments.
marlon

- Original Message - 
From: "Josh Luthman" 
To: "WISPA General List" 
Sent: Monday, December 28, 2009 10:14 AM
Subject: Re: [WISPA] Being Rude to Customers


>> Yeah, I've seen a few Linksys routers that were reset even though our
> little
>>sticker was intact; I'm quite confident they occasionally go bonkers all 
>>on
>>their own.
>
> They most certainly do.  Engenius devices do it, too.  I think it is power
> related - some surge comes through and for whatever reason the device must
> factory default.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:
>
>> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer > >wrote:
>>
>> > We just bill people if they reset the routers.
>> >
>> > Though I've had enough people tell me that they didn't reset them that
>> I'm
>> > convinced that the Linksys units WILL reset themselves.  No one pushing
>> any
>> > buttons.
>>
>>
>> If the customer brings the router into us, we don't bill them to
>> reconfigure
>> it (it only takes maybe five minutes to do), but if they refuse to 
>> believe
>> it's the router and we go to their location we do bill for the truck 
>> roll.
>>
>> Yeah, I've seen a few Linksys routers that were reset even though our
>> little
>> sticker was intact; I'm quite confident they occasionally go bonkers all 
>> on
>> their own.
>>
>> David Smith
>> MVN.net
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>
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>>
>> WISPA Wireless List: wireless@wispa.org
>>
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Re: [WISPA] Being Rude to Customers

[Robert West]

The tip of on the one I had Sunday was that the Time Warner gateway router
was also reset.  Mr. Nobody was reset happy.  I left a note for the manager
to call TW to have them dumb down that modem/router of theirs so I can
reconfigure the camera system to talk to the outside.  Not allowed in the
customer side of the TW routers ever since it was discovered anyone could
get into the admin functions from the web interface.  Nice.

Bob-



-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, December 28, 2009 1:14 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

> Yeah, I've seen a few Linksys routers that were reset even though our
little
>sticker was intact; I'm quite confident they occasionally go bonkers all on
>their own.

They most certainly do.  Engenius devices do it, too.  I think it is power
related - some surge comes through and for whatever reason the device must
factory default.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:

> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer  >wrote:
>
> > We just bill people if they reset the routers.
> >
> > Though I've had enough people tell me that they didn't reset them that
> I'm
> > convinced that the Linksys units WILL reset themselves.  No one pushing
> any
> > buttons.
>
>
> If the customer brings the router into us, we don't bill them to
> reconfigure
> it (it only takes maybe five minutes to do), but if they refuse to believe
> it's the router and we go to their location we do bill for the truck roll.
>
> Yeah, I've seen a few Linksys routers that were reset even though our
> little
> sticker was intact; I'm quite confident they occasionally go bonkers all
on
> their own.
>
> David Smith
> MVN.net
>
>
>
>


> WISPA Wants You! Join today!
> http://signup.wispa.org/
>
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Re: [WISPA] Being Rude to Customers

[Josh Luthman]

> Yeah, I've seen a few Linksys routers that were reset even though our
little
>sticker was intact; I'm quite confident they occasionally go bonkers all on
>their own.

They most certainly do.  Engenius devices do it, too.  I think it is power
related - some surge comes through and for whatever reason the device must
factory default.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"The secret to creativity is knowing how to hide your sources."
--- Albert Einstein


On Mon, Dec 28, 2009 at 1:08 PM, David E. Smith  wrote:

> On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer  >wrote:
>
> > We just bill people if they reset the routers.
> >
> > Though I've had enough people tell me that they didn't reset them that
> I'm
> > convinced that the Linksys units WILL reset themselves.  No one pushing
> any
> > buttons.
>
>
> If the customer brings the router into us, we don't bill them to
> reconfigure
> it (it only takes maybe five minutes to do), but if they refuse to believe
> it's the router and we go to their location we do bill for the truck roll.
>
> Yeah, I've seen a few Linksys routers that were reset even though our
> little
> sticker was intact; I'm quite confident they occasionally go bonkers all on
> their own.
>
> David Smith
> MVN.net
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
>
> 
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>
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Re: [WISPA] Being Rude to Customers

[David E. Smith]

On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer wrote:

> We just bill people if they reset the routers.
>
> Though I've had enough people tell me that they didn't reset them that I'm
> convinced that the Linksys units WILL reset themselves.  No one pushing any
> buttons.


If the customer brings the router into us, we don't bill them to reconfigure
it (it only takes maybe five minutes to do), but if they refuse to believe
it's the router and we go to their location we do bill for the truck roll.

Yeah, I've seen a few Linksys routers that were reset even though our little
sticker was intact; I'm quite confident they occasionally go bonkers all on
their own.

David Smith
MVN.net



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Re: [WISPA] Being Rude to Customers

[Marlon K. Schafer]

We just bill people if they reset the routers.

Though I've had enough people tell me that they didn't reset them that I'm 
convinced that the Linksys units WILL reset themselves.  No one pushing any 
buttons.
marlon

- Original Message - 
From: "David E. Smith" 
To: "WISPA General List" 
Sent: Monday, December 28, 2009 8:34 AM
Subject: Re: [WISPA] Being Rude to Customers


> On Mon, Dec 28, 2009 at 10:31, Marco Coelho  wrote:
>
>> We have actually started putting hot melt over the reset buttons on
>> company provided routers.
>
>
> We just use little round stickers, of the sort found at finer yard sales 
> and
> flea markets. Serves our purpose well enough, is sorta tamper-evident, and
> still lets us get to the reset button if we need to.
>
> David Smith
> MVN.net
>
>
> 
> WISPA Wants You! Join today!
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Re: [WISPA] Being Rude to Customers

[Marlon K. Schafer]

I got a few calls over the weekend.

Fortunately, nothing major.
marlon

- Original Message - 
From: "RickG" 
To: "WISPA General List" 
Sent: Sunday, December 27, 2009 2:47 PM
Subject: Re: [WISPA] Being Rude to Customers


> Amen to that. How many got calls on Christmas? I had two that were cut off
> because of running bittorrents and they expect me to do work on Christmas
> Day. Not!
> -RickG
>
> On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer 
> wrote:
>
>> Grin.  I've thought about it.  But you know what?  I'm tired of working
>> 24/7.  I've been at this game since '97.
>>
>> Sometimes a guy just needs to be able to go home and leave work at work.
>> marlon
>>
>> - Original Message -
>> From: "Faisal Imtiaz" 
>> To: "'WISPA General List'" 
>> Sent: Tuesday, December 22, 2009 10:17 PM
>> Subject: Re: [WISPA] Being Rude to Customers
>>
>>
>> > Hey Marlon,
>> > I am surprised that you are not setup to work from home or remote ?
>> >
>> > Due to all the fun challenges of living in a Metro City, and all the
>> usual
>> > insanity associated with the service provider bussiness, I have a hard
>> > time
>> > functioning without my VPN & Remote Desktop
>> >
>> > Makes it easier to get to work on time (on line)
>> >
>> > :)
>> >
>> > Faisal Imtiaz
>> > Computer Office Solutions Inc. /SnappyDSL.net
>> > Ph: (305) 663-5518 x 232
>> > -Original Message-
>> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>> > Behalf Of Marlon K. Schafer
>> > Sent: Tuesday, December 22, 2009 11:30 PM
>> > To: WISPA General List
>> > Subject: Re: [WISPA] Being Rude to Customers
>> >
>> > We had one call to day and ask us to disable his account.  Apparently
>> > there
>> > were some kids as the house and they weren't listening.
>> >
>> > So, off he went, only to call a few hours later asking for it to be
>> turned
>> > back on.  Naturally it's now after hours and I don't have his IP addy
>> here
>> > at the house
>> >
>> > Some days ya just gotta love retail work!
>> >
>> > Have a great Christmas!
>> > marlon
>> >
>> > - Original Message -
>> > From: "Robert West" 
>> > To: "'WISPA General List'" 
>> > Sent: Tuesday, December 22, 2009 8:33 AM
>> > Subject: [WISPA] Being Rude to Customers
>> >
>> >
>> >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you
>> >> yelling
>> >> because it's your fault he can't remember his Facebook password?
>> >> (Somehow
>> >> I'm blocking his FaceBook password)
>> >>
>> >>
>> >>
>> >> Just wondering what my options are
>> >>
>> >>
>> >>
>> >> Robert West
>> >>
>> >> Just Micro Digital Services Inc.
>> >>
>> >> 740-335-7020
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >
>> 
>> > 
>> >> WISPA Wants You! Join today!
>> >> http://signup.wispa.org/
>> >>
>> >
>> 
>> > 
>> >>
>> >> WISPA Wireless List: wireless@wispa.org
>> >>
>> >> Subscribe/Unsubscribe:
>> >> http://lists.wispa.org/mailman/listinfo/wireless
>> >>
>> >> Archives: http://lists.wispa.org/pipermail/wireless/
>> >
>> >
>> >
>> >
>> 
>> > 
>> > WISPA Wants You! Join today!
>> > http://signup.wispa.org/
>> >
>> 
>> > 
>> >
>> > WISPA Wireless List: wireless@wispa.org
>> >
>> > Subscribe/Unsubscribe:
>> > http://lists.wispa.org/mailman/listinfo/wireless
>> >
>> > Archives: http://lists.wispa.org/pipermail/wireless/
>> >
>> >
>> >
>> >
>> >
>> >
>> 
>> > WISPA Wants You! Join today!
>> > http://signup.wispa.org/
>> >
>> 
>> >
>> > WISPA Wireless List: wireless@wispa.org
>> >
>> > Subscribe/Unsubscribe:
>> > http://lists.wispa.org/mailman/listinfo/wireless
>> >
>> > Archives: http://lists.wispa.org/pipermail/wireless/
>>
>>
>>
>>
>> 
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>>
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>>
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>
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--

Re: [WISPA] ptp 600 questions

[3-dB Networks]

Use a different region code, probably region code 8

http://motorola.wirelessbroadbandsupport.com/support/ptp/licensekey.php


Daniel White
3-dB Networks
http://www.3dbnetworks.com
dan...@3-db.net


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Marco Coelho
Sent: Monday, December 28, 2009 9:33 AM
To: WISPA General List
Subject: [WISPA] ptp 600 questions

Does anyone know how to disable IDFS on Moto PTP600 equipment?

I'm trying to do some lab tests and this would save me some time.

Marco

-- 
Marco C. Coelho
Argon Technologies Inc.
POB 875
Greenville, TX 75403-0875
903-455-5036




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Re: [WISPA] Being Rude to Customers

[Robert West]

I'm with ya on that!  This is their router, purchased from us but I left the
reset intact since it was where it was plus had a note on it.  The firmware
lets me disable the button but it's a pain in the butt if I have to reset it
for whatever reason so I left it.  Lesson learned.  I love hot glue, better
than duct tape.



-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Marco Coelho
Sent: Monday, December 28, 2009 11:32 AM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

We have actually started putting hot melt over the reset buttons on
company provided routers.



On Mon, Dec 28, 2009 at 9:59 AM, Robert West 
wrote:
> Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down.
> Tried to talk them through it.  They use time Warner and we just take care
> of the wireless and lan after the TW modem.  Couldn't hit the modem.  Tell
> them call TW.  They call me back, still out.  I can now ping the modem.  I
> tell them to reboot all the repeaters.  Still out, I go there.  "Who hit
the
> reset button on the main router?"  I ask.  "Nobody" was the answer.
 Locked
> away in an electrical room, up on a high shelf where one would need a
ladder
> to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!..
 I
> wish I could find this Mr. Nobody because he sure does cause me a lot of
> headaches.  He really gets around.
>
> "Hm.  2 hours at time and a half  That's a little over 200
> bucks.  Tell Mr. Nobody he needs to reimburse you for hitting the reset
> button."
>
> I disabled the reset button in case he comes back.
>
> Bob-
>
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Ryan Spott
> Sent: Monday, December 28, 2009 10:34 AM
> To: WISPA General List
> Subject: Re: [WISPA] Being Rude to Customers
>
> One customer called about 30 times and left messages. MAJOR OUTAGE We
> listened to the Vmail, looked them up, and then found that they had
> purchased a new router and did not know how to configure it.
>
> Yeah, they get to wait till Tuesday morning when we re-open!
>
> ryan
>
> On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
> wrote:
>
>> Had an issue at at one customer site.  Emailed the resident and he
> rebooted
>> it for his neighbors =)
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> "The secret to creativity is knowing how to hide your sources."
>> --- Albert Einstein
>>
>>
>> On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
>>
>> > Amen to that. How many got calls on Christmas? I had two that were cut
>> off
>> > because of running bittorrents and they expect me to do work on
> Christmas
>> > Day. Not!
>> > -RickG
>> >
>> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
>> o...@odessaoffice.com
>> > >wrote:
>> >
>> > > Grin.  I've thought about it.  But you know what?  I'm tired of
> working
>> > > 24/7.  I've been at this game since '97.
>> > >
>> > > Sometimes a guy just needs to be able to go home and leave work at
>> work.
>> > > marlon
>> > >
>> > > - Original Message -
>> > > From: "Faisal Imtiaz" 
>> > > To: "'WISPA General List'" 
>> > > Sent: Tuesday, December 22, 2009 10:17 PM
>> > > Subject: Re: [WISPA] Being Rude to Customers
>> > >
>> > >
>> > > > Hey Marlon,
>> > > > I am surprised that you are not setup to work from home or remote ?
>> > > >
>> > > > Due to all the fun challenges of living in a Metro City, and all
the
>> > > usual
>> > > > insanity associated with the service provider bussiness, I have a
>> hard
>> > > > time
>> > > > functioning without my VPN & Remote Desktop
>> > > >
>> > > > Makes it easier to get to work on time (on line)
>> > > >
>> > > > :)
>> > > >
>> > > > Faisal Imtiaz
>> > > > Computer Office Solutions Inc. /SnappyDSL.net
>> > > > Ph: (305) 663-5518 x 232
>> > > > -Original Message-
>> > > > From: wireless-boun...@wispa.org
[mailto:wireless-boun...@wispa.org]
>> > On
>> > > > Behalf Of Marlon K. Schafer
>> > > > Sent: Tuesday, December 22, 2009 11:30 PM
>> > > > To: WISPA General List
>> > > > Subject: Re: [WISPA] Being Rude to Customers
>> > > >
>> > > > We had one call to day and ask us to disable his account.
> Apparently
>> > > > there
>> > > > were some kids as the house and they weren't listening.
>> > > >
>> > > > So, off he went, only to call a few hours later asking for it to be
>> > > turned
>> > > > back on.  Naturally it's now after hours and I don't have his IP
> addy
>> > > here
>> > > > at the house
>> > > >
>> > > > Some days ya just gotta love retail work!
>> > > >
>> > > > Have a great Christmas!
>> > > > marlon
>> > > >
>> > > > - Original Message -
>> > > > From: "Robert West" 
>> > > > To: "'WISPA General List'" 
>> > > > Sent: Tuesday, December 22, 2009 8:33 AM
>> > > > Subject: [WISPA] Being Rude to Customers
>> > > >
>> > > >
>> > > >> 

Re: [WISPA] Being Rude to Customers

[David E. Smith]

On Mon, Dec 28, 2009 at 10:31, Marco Coelho  wrote:

> We have actually started putting hot melt over the reset buttons on
> company provided routers.


We just use little round stickers, of the sort found at finer yard sales and
flea markets. Serves our purpose well enough, is sorta tamper-evident, and
still lets us get to the reset button if we need to.

David Smith
MVN.net



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[WISPA] ptp 600 questions

[Marco Coelho]

Does anyone know how to disable IDFS on Moto PTP600 equipment?

I'm trying to do some lab tests and this would save me some time.

Marco

-- 
Marco C. Coelho
Argon Technologies Inc.
POB 875
Greenville, TX 75403-0875
903-455-5036



WISPA Wants You! Join today!
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Re: [WISPA] Being Rude to Customers

[Marco Coelho]

We have actually started putting hot melt over the reset buttons on
company provided routers.



On Mon, Dec 28, 2009 at 9:59 AM, Robert West  wrote:
> Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down.
> Tried to talk them through it.  They use time Warner and we just take care
> of the wireless and lan after the TW modem.  Couldn't hit the modem.  Tell
> them call TW.  They call me back, still out.  I can now ping the modem.  I
> tell them to reboot all the repeaters.  Still out, I go there.  "Who hit the
> reset button on the main router?"  I ask.  "Nobody" was the answer.  Locked
> away in an electrical room, up on a high shelf where one would need a ladder
> to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!..  I
> wish I could find this Mr. Nobody because he sure does cause me a lot of
> headaches.  He really gets around.
>
> "Hm.  2 hours at time and a half  That's a little over 200
> bucks.  Tell Mr. Nobody he needs to reimburse you for hitting the reset
> button."
>
> I disabled the reset button in case he comes back.
>
> Bob-
>
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Ryan Spott
> Sent: Monday, December 28, 2009 10:34 AM
> To: WISPA General List
> Subject: Re: [WISPA] Being Rude to Customers
>
> One customer called about 30 times and left messages. MAJOR OUTAGE We
> listened to the Vmail, looked them up, and then found that they had
> purchased a new router and did not know how to configure it.
>
> Yeah, they get to wait till Tuesday morning when we re-open!
>
> ryan
>
> On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
> wrote:
>
>> Had an issue at at one customer site.  Emailed the resident and he
> rebooted
>> it for his neighbors =)
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> "The secret to creativity is knowing how to hide your sources."
>> --- Albert Einstein
>>
>>
>> On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
>>
>> > Amen to that. How many got calls on Christmas? I had two that were cut
>> off
>> > because of running bittorrents and they expect me to do work on
> Christmas
>> > Day. Not!
>> > -RickG
>> >
>> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
>> o...@odessaoffice.com
>> > >wrote:
>> >
>> > > Grin.  I've thought about it.  But you know what?  I'm tired of
> working
>> > > 24/7.  I've been at this game since '97.
>> > >
>> > > Sometimes a guy just needs to be able to go home and leave work at
>> work.
>> > > marlon
>> > >
>> > > - Original Message -
>> > > From: "Faisal Imtiaz" 
>> > > To: "'WISPA General List'" 
>> > > Sent: Tuesday, December 22, 2009 10:17 PM
>> > > Subject: Re: [WISPA] Being Rude to Customers
>> > >
>> > >
>> > > > Hey Marlon,
>> > > > I am surprised that you are not setup to work from home or remote ?
>> > > >
>> > > > Due to all the fun challenges of living in a Metro City, and all the
>> > > usual
>> > > > insanity associated with the service provider bussiness, I have a
>> hard
>> > > > time
>> > > > functioning without my VPN & Remote Desktop
>> > > >
>> > > > Makes it easier to get to work on time (on line)
>> > > >
>> > > > :)
>> > > >
>> > > > Faisal Imtiaz
>> > > > Computer Office Solutions Inc. /SnappyDSL.net
>> > > > Ph: (305) 663-5518 x 232
>> > > > -Original Message-
>> > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
>> > On
>> > > > Behalf Of Marlon K. Schafer
>> > > > Sent: Tuesday, December 22, 2009 11:30 PM
>> > > > To: WISPA General List
>> > > > Subject: Re: [WISPA] Being Rude to Customers
>> > > >
>> > > > We had one call to day and ask us to disable his account.
> Apparently
>> > > > there
>> > > > were some kids as the house and they weren't listening.
>> > > >
>> > > > So, off he went, only to call a few hours later asking for it to be
>> > > turned
>> > > > back on.  Naturally it's now after hours and I don't have his IP
> addy
>> > > here
>> > > > at the house
>> > > >
>> > > > Some days ya just gotta love retail work!
>> > > >
>> > > > Have a great Christmas!
>> > > > marlon
>> > > >
>> > > > - Original Message -
>> > > > From: "Robert West" 
>> > > > To: "'WISPA General List'" 
>> > > > Sent: Tuesday, December 22, 2009 8:33 AM
>> > > > Subject: [WISPA] Being Rude to Customers
>> > > >
>> > > >
>> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you
>> > > >> yelling
>> > > >> because it's your fault he can't remember his Facebook password?
>> > > >> (Somehow
>> > > >> I'm blocking his FaceBook password)
>> > > >>
>> > > >>
>> > > >>
>> > > >> Just wondering what my options are
>> > > >>
>> > > >>
>> > > >>
>> > > >> Robert West
>> > > >>
>> > > >> Just Micro Digital Services Inc.
>> > > >>
>> > > >> 740-335-7020
>> > > >>
>> > > >>
>> > > >>
>> > > >>
>> > > >>
>> > > >>
>> > > >
>> > >
>> >
>>
> 

Re: [WISPA] Being Rude to Customers

[Robert West]

Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down.
Tried to talk them through it.  They use time Warner and we just take care
of the wireless and lan after the TW modem.  Couldn't hit the modem.  Tell
them call TW.  They call me back, still out.  I can now ping the modem.  I
tell them to reboot all the repeaters.  Still out, I go there.  "Who hit the
reset button on the main router?"  I ask.  "Nobody" was the answer.  Locked
away in an electrical room, up on a high shelf where one would need a ladder
to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!..  I
wish I could find this Mr. Nobody because he sure does cause me a lot of
headaches.  He really gets around.

"Hm.  2 hours at time and a half  That's a little over 200
bucks.  Tell Mr. Nobody he needs to reimburse you for hitting the reset
button."

I disabled the reset button in case he comes back.  

Bob-



-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Ryan Spott
Sent: Monday, December 28, 2009 10:34 AM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers

One customer called about 30 times and left messages. MAJOR OUTAGE We
listened to the Vmail, looked them up, and then found that they had
purchased a new router and did not know how to configure it.

Yeah, they get to wait till Tuesday morning when we re-open!

ryan

On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
wrote:

> Had an issue at at one customer site.  Emailed the resident and he
rebooted
> it for his neighbors =)
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
>
> > Amen to that. How many got calls on Christmas? I had two that were cut
> off
> > because of running bittorrents and they expect me to do work on
Christmas
> > Day. Not!
> > -RickG
> >
> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
> o...@odessaoffice.com
> > >wrote:
> >
> > > Grin.  I've thought about it.  But you know what?  I'm tired of
working
> > > 24/7.  I've been at this game since '97.
> > >
> > > Sometimes a guy just needs to be able to go home and leave work at
> work.
> > > marlon
> > >
> > > - Original Message -
> > > From: "Faisal Imtiaz" 
> > > To: "'WISPA General List'" 
> > > Sent: Tuesday, December 22, 2009 10:17 PM
> > > Subject: Re: [WISPA] Being Rude to Customers
> > >
> > >
> > > > Hey Marlon,
> > > > I am surprised that you are not setup to work from home or remote ?
> > > >
> > > > Due to all the fun challenges of living in a Metro City, and all the
> > > usual
> > > > insanity associated with the service provider bussiness, I have a
> hard
> > > > time
> > > > functioning without my VPN & Remote Desktop
> > > >
> > > > Makes it easier to get to work on time (on line)
> > > >
> > > > :)
> > > >
> > > > Faisal Imtiaz
> > > > Computer Office Solutions Inc. /SnappyDSL.net
> > > > Ph: (305) 663-5518 x 232
> > > > -Original Message-
> > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
> > On
> > > > Behalf Of Marlon K. Schafer
> > > > Sent: Tuesday, December 22, 2009 11:30 PM
> > > > To: WISPA General List
> > > > Subject: Re: [WISPA] Being Rude to Customers
> > > >
> > > > We had one call to day and ask us to disable his account.
Apparently
> > > > there
> > > > were some kids as the house and they weren't listening.
> > > >
> > > > So, off he went, only to call a few hours later asking for it to be
> > > turned
> > > > back on.  Naturally it's now after hours and I don't have his IP
addy
> > > here
> > > > at the house
> > > >
> > > > Some days ya just gotta love retail work!
> > > >
> > > > Have a great Christmas!
> > > > marlon
> > > >
> > > > - Original Message -
> > > > From: "Robert West" 
> > > > To: "'WISPA General List'" 
> > > > Sent: Tuesday, December 22, 2009 8:33 AM
> > > > Subject: [WISPA] Being Rude to Customers
> > > >
> > > >
> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you
> > > >> yelling
> > > >> because it's your fault he can't remember his Facebook password?
> > > >> (Somehow
> > > >> I'm blocking his FaceBook password)
> > > >>
> > > >>
> > > >>
> > > >> Just wondering what my options are
> > > >>
> > > >>
> > > >>
> > > >> Robert West
> > > >>
> > > >> Just Micro Digital Services Inc.
> > > >>
> > > >> 740-335-7020
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >
> > >
> >
>

> > > > 
> > > >> WISPA Wants You! Join today!
> > > >> http://signup.wispa.org/
> > > >>
> > > >
> > >
> >
>

> > > > 
> > > >>
> > > >> WISPA Wireless List: wireless@wispa.org
> > > >>
> > > >> Subscribe/Un

Re: [WISPA] Being Rude to Customers

[Ryan Ghering]

My favorite on X-Mas day was.. "Hello I can't make calls on my voip phone,
can you come out and fix it?"

Look at the CDR log and she CALLED FROM THE VOIP!! hehe.. Look more at the
CDR and the customer seems to have forgotten how to dial a phone. Didn't
know that 6 digit numbers even existed. I called the customer back and
explained this to her that you need to dial at least 7 digits for a local
call, she tells me on the phone, but this is the number he gave to me the
other night.. Lucky it was a local number had her dial it correct and off
she went.. Pondered this for about 2 mins, did the guy intentionally give
her a bad number? Was he able to foresee things knowing she wouldn't be able
to figure out that a digit was missing from the set? I laughed for about 20
mins after that..

Ry

On Mon, Dec 28, 2009 at 8:33 AM, Ryan Spott  wrote:

> One customer called about 30 times and left messages. MAJOR OUTAGE We
> listened to the Vmail, looked them up, and then found that they had
> purchased a new router and did not know how to configure it.
>
> Yeah, they get to wait till Tuesday morning when we re-open!
>
> ryan
>
> On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
> wrote:
>
> > Had an issue at at one customer site.  Emailed the resident and he
> rebooted
> > it for his neighbors =)
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > "The secret to creativity is knowing how to hide your sources."
> > --- Albert Einstein
> >
> >
> > On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
> >
> > > Amen to that. How many got calls on Christmas? I had two that were cut
> > off
> > > because of running bittorrents and they expect me to do work on
> Christmas
> > > Day. Not!
> > > -RickG
> > >
> > > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
> > o...@odessaoffice.com
> > > >wrote:
> > >
> > > > Grin.  I've thought about it.  But you know what?  I'm tired of
> working
> > > > 24/7.  I've been at this game since '97.
> > > >
> > > > Sometimes a guy just needs to be able to go home and leave work at
> > work.
> > > > marlon
> > > >
> > > > - Original Message -
> > > > From: "Faisal Imtiaz" 
> > > > To: "'WISPA General List'" 
> > > > Sent: Tuesday, December 22, 2009 10:17 PM
> > > > Subject: Re: [WISPA] Being Rude to Customers
> > > >
> > > >
> > > > > Hey Marlon,
> > > > > I am surprised that you are not setup to work from home or remote ?
> > > > >
> > > > > Due to all the fun challenges of living in a Metro City, and all
> the
> > > > usual
> > > > > insanity associated with the service provider bussiness, I have a
> > hard
> > > > > time
> > > > > functioning without my VPN & Remote Desktop
> > > > >
> > > > > Makes it easier to get to work on time (on line)
> > > > >
> > > > > :)
> > > > >
> > > > > Faisal Imtiaz
> > > > > Computer Office Solutions Inc. /SnappyDSL.net
> > > > > Ph: (305) 663-5518 x 232
> > > > > -Original Message-
> > > > > From: wireless-boun...@wispa.org [mailto:
> wireless-boun...@wispa.org]
> > > On
> > > > > Behalf Of Marlon K. Schafer
> > > > > Sent: Tuesday, December 22, 2009 11:30 PM
> > > > > To: WISPA General List
> > > > > Subject: Re: [WISPA] Being Rude to Customers
> > > > >
> > > > > We had one call to day and ask us to disable his account.
>  Apparently
> > > > > there
> > > > > were some kids as the house and they weren't listening.
> > > > >
> > > > > So, off he went, only to call a few hours later asking for it to be
> > > > turned
> > > > > back on.  Naturally it's now after hours and I don't have his IP
> addy
> > > > here
> > > > > at the house
> > > > >
> > > > > Some days ya just gotta love retail work!
> > > > >
> > > > > Have a great Christmas!
> > > > > marlon
> > > > >
> > > > > - Original Message -
> > > > > From: "Robert West" 
> > > > > To: "'WISPA General List'" 
> > > > > Sent: Tuesday, December 22, 2009 8:33 AM
> > > > > Subject: [WISPA] Being Rude to Customers
> > > > >
> > > > >
> > > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls
> you
> > > > >> yelling
> > > > >> because it's your fault he can't remember his Facebook password?
> > > > >> (Somehow
> > > > >> I'm blocking his FaceBook password)
> > > > >>
> > > > >>
> > > > >>
> > > > >> Just wondering what my options are
> > > > >>
> > > > >>
> > > > >>
> > > > >> Robert West
> > > > >>
> > > > >> Just Micro Digital Services Inc.
> > > > >>
> > > > >> 740-335-7020
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > > >
> > > >
> > >
> >
> 
> > > > > 
> > > > >> WISPA Wants You! Join today!
> > > > >> http://signup.wispa.org/
> > > > >>
> > > > >
> > > >
> > >
> >
> 
> > > > > 
> > > > >>
> > > > >> WISPA Wireless List: wireless@wispa.org
> > > > >>
> > > > >> Subscribe/Unsubscribe:
> > > >

Re: [WISPA] Being Rude to Customers

[Ryan Spott]

One customer called about 30 times and left messages. MAJOR OUTAGE We
listened to the Vmail, looked them up, and then found that they had
purchased a new router and did not know how to configure it.

Yeah, they get to wait till Tuesday morning when we re-open!

ryan

On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
wrote:

> Had an issue at at one customer site.  Emailed the resident and he rebooted
> it for his neighbors =)
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
>
>
> On Sun, Dec 27, 2009 at 5:47 PM, RickG  wrote:
>
> > Amen to that. How many got calls on Christmas? I had two that were cut
> off
> > because of running bittorrents and they expect me to do work on Christmas
> > Day. Not!
> > -RickG
> >
> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
> o...@odessaoffice.com
> > >wrote:
> >
> > > Grin.  I've thought about it.  But you know what?  I'm tired of working
> > > 24/7.  I've been at this game since '97.
> > >
> > > Sometimes a guy just needs to be able to go home and leave work at
> work.
> > > marlon
> > >
> > > - Original Message -
> > > From: "Faisal Imtiaz" 
> > > To: "'WISPA General List'" 
> > > Sent: Tuesday, December 22, 2009 10:17 PM
> > > Subject: Re: [WISPA] Being Rude to Customers
> > >
> > >
> > > > Hey Marlon,
> > > > I am surprised that you are not setup to work from home or remote ?
> > > >
> > > > Due to all the fun challenges of living in a Metro City, and all the
> > > usual
> > > > insanity associated with the service provider bussiness, I have a
> hard
> > > > time
> > > > functioning without my VPN & Remote Desktop
> > > >
> > > > Makes it easier to get to work on time (on line)
> > > >
> > > > :)
> > > >
> > > > Faisal Imtiaz
> > > > Computer Office Solutions Inc. /SnappyDSL.net
> > > > Ph: (305) 663-5518 x 232
> > > > -Original Message-
> > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
> > On
> > > > Behalf Of Marlon K. Schafer
> > > > Sent: Tuesday, December 22, 2009 11:30 PM
> > > > To: WISPA General List
> > > > Subject: Re: [WISPA] Being Rude to Customers
> > > >
> > > > We had one call to day and ask us to disable his account.  Apparently
> > > > there
> > > > were some kids as the house and they weren't listening.
> > > >
> > > > So, off he went, only to call a few hours later asking for it to be
> > > turned
> > > > back on.  Naturally it's now after hours and I don't have his IP addy
> > > here
> > > > at the house
> > > >
> > > > Some days ya just gotta love retail work!
> > > >
> > > > Have a great Christmas!
> > > > marlon
> > > >
> > > > - Original Message -
> > > > From: "Robert West" 
> > > > To: "'WISPA General List'" 
> > > > Sent: Tuesday, December 22, 2009 8:33 AM
> > > > Subject: [WISPA] Being Rude to Customers
> > > >
> > > >
> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you
> > > >> yelling
> > > >> because it's your fault he can't remember his Facebook password?
> > > >> (Somehow
> > > >> I'm blocking his FaceBook password)
> > > >>
> > > >>
> > > >>
> > > >> Just wondering what my options are
> > > >>
> > > >>
> > > >>
> > > >> Robert West
> > > >>
> > > >> Just Micro Digital Services Inc.
> > > >>
> > > >> 740-335-7020
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >
> > >
> >
> 
> > > > 
> > > >> WISPA Wants You! Join today!
> > > >> http://signup.wispa.org/
> > > >>
> > > >
> > >
> >
> 
> > > > 
> > > >>
> > > >> WISPA Wireless List: wireless@wispa.org
> > > >>
> > > >> Subscribe/Unsubscribe:
> > > >> http://lists.wispa.org/mailman/listinfo/wireless
> > > >>
> > > >> Archives: http://lists.wispa.org/pipermail/wireless/
> > > >
> > > >
> > > >
> > > >
> > >
> >
> 
> > > > 
> > > > WISPA Wants You! Join today!
> > > > http://signup.wispa.org/
> > > >
> > >
> >
> 
> > > > 
> > > >
> > > > WISPA Wireless List: wireless@wispa.org
> > > >
> > > > Subscribe/Unsubscribe:
> > > > http://lists.wispa.org/mailman/listinfo/wireless
> > > >
> > > > Archives: http://lists.wispa.org/pipermail/wireless/
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> >
> 
> > > > WISPA Wants You! Join today!
> > > > http://signup.wispa.org/
> > > >
> > >
> >
> 
> > > >
> > > > WISPA Wireless List: wireless@wispa.org
> > > >
> > > > Subscribe/Unsubscribe:
> > > > http://lists.wispa.org/mailman/listinfo/wireless
> > > >
> > > > Archiv