We're switching you back and forth from new ACD (Call Center/OpenACD based) and old ACD (ACD/sipXacd). Laurentiu was talking about new one. Two systems are implemented completely separately. FYI: You can use both at the same time, but no good reason to that i know of unless you want to slowly migrate.
On Fri, May 27, 2011 at 11:56 AM, Irena Dolovčak <[email protected]> wrote: > I have tried your sugestion and I got the Ring Test to work. But I can't > make the Agent to ring when the call is in queue. I logged in in the Agent do you hear the hold music? > UI and when I open the supervisor tab, I can't see the call in the queue.. > as if the call is somewhere else.. the queue shows 0 active calls. > Here are new merge logs and full.log check the skills. i know at one point, the default skill was no skills and that meant agent's wouldn't get calls. An agent needs all the skills in order to be eligible including the queue. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
