Here's is what I tried, in order to address (I think) what you've indicated is the issue. I removed DHCP from the phone, set a static IP and set the DNS to the IP address of the sipx server as I installed that as both DNS and DHCP when I set it up... I then rebooted the phone but still have the same issue.

I do see the dns (port 53) traffic going to the sipx server. Any other suggestions?

On 03/11/2012 03:50 PM, Tony Graziano wrote:

Picking up the config is via FTP or tftp IP address. The VPN needs to resolve the sip domain via the VPN in order to register (it is not registered).

On Mar 11, 2012 3:26 PM, "Steve" <[email protected] <mailto:[email protected]>> wrote:

    I have a pretty new sipx installation. I have one polycom ip 560
    is that is at a remote location. All of my other phones are local
    and are working fine. The remote network is connected to the
    office network over a VPN. The phone is in the 192.168.1.0/24
    <http://192.168.1.0/24> network and the sipx server is in the
    192.168.200.0/24 <http://192.168.200.0/24> network. I have full
    connectivity between the networks.

    I created the phone manually using the MAC and then assigned it to
    a user. I rebooted the phone and it picked up the config fine, it
    shows the extension in the first line box. However, I get no
    dialtone and when I click New Call i get "URL call is disabled".

    Is there something special I need to do for this remote phone? I
    left the setup on the phone all at the defaults, in the server
    menu I put the IP of the sipx server and that was the only change
    made. Running 3.2.6 and 4.3.1

    Thanks in advance for your assistance.

    Steve


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