Thank you for all your replies. Virgin finally came and fixed the faul, yesterday, eight days on. It was the cable modem. He installed a fresh new Netgear "something or other" 280, with built-in wireless, but did not tell me that it had wireless. I was running it into our old Virgin wireless router and had two wireless connections running in parallel. Had to work out how to connect to the new one as no instructions were left.
Anyhow, armed with all your recommendations we are now in a good position to move on to another supplier at some point. Thank you again for ALL your comments and recommendations. Andrew On 1 May 2011 17:45, Howard Johnson <[email protected]> wrote: > I've had no problems with BT Broadband which I have had for about 12 years. > I live in Felpham about 1.5 miles from Bognor Exchange and get good speeds, > this afternoon I am getting 5.5 megs. When there has been a problem (very > rare) I have had it sorted out quickly by BT. Many people who have changed > to small pirate operators have regretted it especially when there is a > problem, and it is murder to cancel it and they use expensive premium rate > lines to report a problem. Howard > > ------------------------------ > *From:* Ana Iaria <[email protected]> > *To:* [email protected] > *Sent:* Sunday, 1 May 2011, 14:56 > *Subject:* Re: [sussex_mug] Broadband Problems > > > On 28 Apr 2011, at 12:28, Paul Russell wrote: > > > I use Virgin and we get frequent outages so I now have a Three MiFi with > a PAYG SIM as a back up. The Virgin outages are usually 2 - 3 hours, but > occasionally we get longer periods of either no service or service that's > too intermittent to use reliably. I was very happy with ADSL from Zen but > we're too far from the exchange to get more then 3 Mbps. > > > I have been with Virgin (cable) for the last 5 years and I can't complain > about service or customer service. In all these years, I can count how many > times there was an outtage. Last one as in March, for no more than 40 > minutes. > > On the other hand I want nothing to with BT and their outdated copper > analog lines we have in the part of Crawley where I live - more often than > not we had 1 or 2 days without connection. I overheard one of the BT > engineers who come to try and sort out the problem that it was a faulty > analog line and BT was playing dead. All of my neighbours have Virgin and no > one wants BT - even for free. > > Ana > in DC, for now > > > ================================ > Ana Luiza Iaria, MSc, FCIL, CL (Translator), ITI, Ata member > English and Italian > Brazilian Portuguese Translator > Crawley, England (GMT) > Skype and Twitter: anaiaria > Web: http://www.translationsbrazil.co.uk/ > ================================ > > > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to smug+ > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
