I also e-mailed to webmas...@fedex.com and waited for the replies from both from it and online form. I got an e-mail reply:

From: "FedEx Technical Support" <tech_supp...@fedex.com>
Reply-To: "FedEx Technical Support" <ts-fe...@mailnj.custhelp.com>
To: ant[deleted my personal e-mail address]
Date: Mon, 17 Aug 2009 15:25:48 -0400 (EDT)
Subject: FedEx.com Website: Onsite Support [Incident: 090817-000078]

   Recently you requested personal assistance from our on-line support
   center. Below is a summary of your request and our response.

[deleted boring stuff]

   FedEx.com Website: Onsite Support

    Discussion Thread
Response (Linda Simonton) 08/17/2009 03:25 PM Thank you for using FedEx Online Support. In answer to your question, I'm
   sorry for the inconvenience but Fedex does not support Mozilla's
   SeaMonkey's Web so please try another browser.

   Thank you for choosing FedEx.
   Linda Simonton
   FedEx Technical Support

They hate us and don't care. :(

Does anyone know if v2 has the same problem? I don't use it yet.

[snipped earlier parts]
I just got one, but only an acknowledgement (note webmas...@fedex.com part):

Subject: Response from FedEx Office Customer Relations
Date: Mon, 17 Aug 2009 09:29:33 -0600
From: FedEx Office - Customer Relations <fedexoffice.customerrelati...@fedex.com>
To: ...

August 17, 2009


Thank you for taking the time to contact us.

I apologize, but you have reached FedEx Office Customer Relations.
FedEx Kinko's is now FedEx Office.  FedEx Shipping runs on a different
system, and we do not have the ability to assist you with shipping
related requests.
For your convenience, I have forwarded your inquiry to
webmas...@fedex.com. A FedEx Customer Service representative will be
contacting you shortly to address your questions or concerns. Please
feel free to contact them directly by dialing 1-800-GO-FEDEX (1-800-

If you do not receive follow-up from the Shipping Department within
two business days, please feel free to contact me directly by
responding to this email or by calling 800.463.3339 and pressing 5 and
then 3 on your phone when given the options.

Thank you again for writing.


Alisa Nielsen
Customer Relations
Phillip Pi (aka Ant)
Senior Software Quality Assurance Analyst
Partner Engineering/Internet Service Provider/Symantec Online Services, Consumer Business Unit
Symantec Corporation
Email: phillip...@symantec.comsymc (remove SYMC to reply by e-mail)
Please do NOT e-mail me for technical support. DISCLAIMER: The views expressed in this posting are mine, and do not necessarily reflect the views of my employer. Thank you.
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