+1. On that note, Salvador has already contacted me about me AF5X complaint here last night!
On Wed, Aug 10, 2016 at 12:37 PM, Shawn C. Peppers < videodirectwispal...@gmail.com> wrote: > I have zero problems with RMA at ubnt, im not sure what happen but i cant > remember one time i have had problem getting a warranty swap completed. > > I do on the other hand think its funny that they don't want you to send > your product back in packing peanuts but turn around send the product back > to you in packing peanuts. > > I have hate for packing peanuts. > > Shawn C. Peppers > Video Direct Satellite & Entertainment > 866-680-8433 Toll Free > 480-287-9960 Fax > http://www.video-direct.tv > > On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < > ubnt_users@wispa.org> wrote: > > Hi Jan - > > Can you send me some examples of this? This should not be happening. We > make it a point to have the RMA process be as smooth as possible, so if > this is not happening, please send to me off-list and will look into this > and have it improved. > > Thanks, > Ben > > On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <j.vank...@oregononline.net> > wrote: > >> Our local supply chain is 2 days away, even when paying for next day it >> still takes 2. We don't use Amazon except for emergencies and since most >> of the supply chains I've used in the past use a ubnt warehouse which then >> sends out 6 or more months old product. Stuff we use a lot of, I have to >> keep in stock. You can't expect customers to have to wait for service, not >> tolerable. The RMA that didn't happen had a test date of February 2016, >> unit tossed into recycle bin. >> >> Jan V >> >> On 08/10/2016 04:14 AM, Tim wrote: >> >> Off topic a bit: >> >> We purchase from a local supply house. >> Provides a local inventory for us. >> >> Do not favor Amazon approach. >> >> You pay a small premium but the benefits are great in supporting a local >> supply chain that is willing to work with you. >> >> >> >> *Sent from my Verizon Wireless 4G LTE DROID* >> >> >> Jan-OOLLC <j.vank...@oregononline.net> <j.vank...@oregononline.net> >> wrote: >> >> I think I'll not bother with RMA as ubnt requires too much BS to jump >> through. Had an airrouter HP fail same day installed and description of >> failure was not adequate enough for them ( burned-up, too hot to touch, not >> working). I'm a one man show and don't have hours of free time to satisfy >> them. For stuff under $70 it's not worth my time to spend additional hours >> jumping through hoops after already spending money on truck rolls. They >> know I'm a wisp with spare parts in a stockroom and yet they treat me like >> a onetime user with nothing better to do than game them. I would go to a >> new vendor if it would be worth the cost and effort. It's not worth the >> aggravation >> >> Jan V >> >> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >> >> >> So we were all over this prism line before it was really the prism line >> (mainly cause i've been drooling since seeing the prism demo in vegas last >> year) we had purchased several AC radios (and a few AC light radios) to >> test with. Had a hard time finding them around may - so i actually tried >> Amazon. >> >> Found several there - but apparently they were older units. >> >> We attempted to install one but it had the "flash memory failure" the day >> we got it out of the box. >> >> Attempted to RMA it - the date code was so old they denied the RMA. >> >> So I looked up our amazon receipt, resubmitted the RMA (again - purchased >> from Amazon in like May) - and attached the invoice with the RMA submission. >> >> UBNT approved the RMA. >> >> I know I've seen complaints about "shelf life" of ubnt gear in the past >> and denied RMA's. I don't think I've submitted an RMA in quite some time >> since all of that. Happy to see UBNT heard us and addressed that. >> >> Long live UBNT! >> >> Thanks >> >> >> >> >> _______________________________________________ >> Ubnt_users mailing >> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >> >> >> _______________________________________________ >> Ubnt_users mailing >> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >> >> _______________________________________________ >> Ubnt_users mailing list >> Ubnt_users@wispa.org >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > -- -RickG KyWiFi
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