On 03/21/2009 05:48 PM, Larry Gusaas wrote: > On 2009/03/21 4:26 PM Brian Barker wrote: >> At 14:03 21/03/2009 -0600, Larry Gusaas wrote: >>> So you expect all volunteers to waste their valuable time searching >>> through all the headers to find out if a poster is subscribed before >>> sending a reply? >> >> No. I know plenty of subscribers do take this trouble and I know that >> questioners are grateful for that. (I didn't consider setting up a >> simple filter to mark moderated messages a waste of my time, in fact.) > > As I have previously stated, I view this list as a newsgroup on Gmane > using Thunderbird, which cannot filter on the Moderated header. > >> All *I* ask is that anyone not prepared to take this time or effort >> either doesn't contribute or accepts that their messages may not get >> to questioners (and doesn't complain when they don't). > > So you expect me to search the headers of every email to see if the > poster is subscribed or not? > >>> This is a mailing list, not a help desk. >> >> You've hit the nail on the head here. Except, no: you haven't. You >> have accurately identified the nail, but you have neatly missed it and >> squarely hit your thumb instead. As must be clear from the web site - >> and contrary to what you claim - this mailing list *is* a help desk: >> that's exactly how it functions. As the web site says of it, >> "OpenOffice.org Project community support provided by a network of >> hundreds of experienced users" and "For questions relating to the use >> of OpenOffice.org (the application). A very popular and effective list". > > That is describing a mailing list, not a help desk. The last line of > your quote says so: "A very popular and effective list". You also missed > this on http://support.openoffice.org/ : > > Users Mail List (Subscribe / Archives) > OpenOffice.org Project community support provided by a network of > hundreds of experienced users. You must be subscribed to post messages. > > > It say "Users Mail List", not "Help Desk". > > It also says "You must be subscribed to post messages" so why can people > post to this list without being subscribed? >
Again, *please search the archives for these discussions*. Or: <http://www.openoffice.org/servlets/Search;jsessionid=B4C302F7483C5C2DE72326C91593E592?artifact=issuezilla+issue&query=mailing> Samples: http://www.openoffice.org/issues/show_bug.cgi?id=24325 [help the moderated mails to get answered properly] http://www.openoffice.org/issues/show_bug.cgi?id=18731 [Unsubscribed user should be added in reply-to field] You can sort through all which seem relevent, but don't hold your breath. In the meantime, Michael Adams, Brian, Barbara & others that have been here for some time offer some valid suggestions; primarily to deal with it and assist when you can. Note: I also very much support that *all* non-subscribed posts include either [moderated] or [non-subscribed] in the subject header (see the archives on this issue). At least that will allow users (like myself) that use gmane.org to easily identify that the poster is not subscribed. Unfortunately, and despite repeated requests to OOo and the related issuezilla issues that has not happened, and is not likely to happen in the near future. In the interim, go with the flow, realize that the problem exists, and try to recognize an unsubscribed post & assist if you can. I have to admit that I typically do not reply to an unsubscribed poster unless I am in the mood to do so, and even then I include a disclaimer for the poster to respond to me directly. Sometimes this works, sometimes it doesn't, but hey, when it doesn't it's generally OK with me as the responder sometimes is truely lost & then I don't mind providing off-list help. Be happy, and be generous with your time & knowledge; afterall, we all get some pretty awsome software for free & some of the 'pay it forward' in doing that is to help other users when/if we can. Those who can't code & contribute to the project :-) --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
