On Thu, Dec 15, 2011 08:23:59 AM +0000, Mike Scott wrote: > I'll make the suggestion again that I've made before
I think it's useless to make any suggestion on this list that will be shutdown soon anyway. It has to go on the new list. Besides, it has to be compliant with the general rules and procedures for these things in Apache. With the migration, OpenOffice won't be its own self-directed shown anymore, so it may very well be that there's nothing to discuss, as in Apache saying: "do as EVERY other FOSS project has handled its own online support since the '90s and shut up". > - how about arranging that subscribed users get to post to the list, > unsubscribed get their queries directed to some sort of 'bot... the one major problem with OO support has always been this very wish to provide a real online help-desk service (something for which there is plenty of specific software tools) with a software tool designed to do something completely different, that is a mailing list manager. Bayes-based autoresponders won't do much in this case, they would work only with messages containing words pertinent to the actual problem. But the bulk of people you're trying to help here are exactly people who are unable to properly describe what problem they have, unless they're forced to go through a form that asks very specific questions Which is what helpdesk software does, not mailing list managers or email autoresponders, see above. If you want to provide that service, you must: - NOT use mailing lists (oh, and online fora would be almost equally not useful) - find people willing to staff an online help desk, that is willing to learn how to use its software I've already summarized everything else I had to say on this topic here: http://stop.zona-m.net/2010/11/a-proposal-for-effective-volunteer-friendly-user-support-in-libreoffice/ (I put that page online exactly to not post the same stuff every time) Marco -- ----------------------------------------------------------------- To unsubscribe send email to [email protected] For additional commands send email to [email protected] with Subject: help
