Some folks will complain even if you hang them with a new rope.  Others just 
waste balloon juice.


Alan

Sent from my iPad Air

> On Oct 22, 2015, at 1:09 AM, Krister Ekstrom <[email protected]> 
> wrote:
> 
> Hi,
> Very well said Mark, but what i ask myself is does it matter what we as beta 
> testers might say? For every release there has been and probably will be a 
> tsunami of negativity and complaining and even if what has been complained 
> about would be fixed to perfection they complain about the fixes. Either it’s 
> too bloody late or there’s too little or too much of everything. I’m the type 
> of guy who upgrades every app and every Os to see what features are there and 
> if there are bugs, well shrug, nobody’s perfect. As i said before i think 
> it’s strange that Apple gets so many complaints about things that aren’t even 
> their fault like apps that are not upgraded and so don’t work or such. In my 
> time on Windows there wasn’t anything like this complaining. Nobody ever said 
> that ”freedom scientific or GW Micro or Dolphin has abandoned us and don’t 
> give a fig about us”. So are there bugs? Of course there probably are, no big 
> chunk of code is ever bug free. Should we report them? Yes politely and with 
> enough info to make the folks aware of the problem but i wonder if that’s the 
> case when i hear the tone here and on other forums where  blind folks and 
> Apple are the common denominator.
> 
> /Krister
> 
>> 22 okt. 2015 kl. 08:33 skrev M. Taylor <[email protected]>:
>> 
>> Hello Everyone,
>> 
>> I just want to let those of you, who are not beta testers, know, is that
>> with any company, be it Apple, Microsoft, Sony, etc, reporting a problem,
>> regardless of how important it may appear to be to the tester, is not always
>> addressed immediately or, in some cases, ever.  
>> 
>> It has been my experience that the larger an organization becomes, the less
>> responsive, in terms of addressing non-mission critical problems, it may
>> appear to be to external testers.  
>> 
>> All we, as beta testers can do, is to make the organization aware of the
>> problems and hope that it will manage to address said problems in a future
>> release.
>> 
>> In my opinion, beta testing is a somewhat thankless job because, when bugs
>> get squashed, no one pays attention to them or cares how or why they were
>> resolved and when bugs remain, people think that the testers are not testing
>> well enough.  
>> 
>> To me, beta testing, not just for Apple but for any company is my way of
>> showing appreciation for those things in life which I may now take for
>> granted; things like clean drinking water, electricity, personal liberties,
>> talking ATM machines, audio-described movies, screen readers, refreshable
>> Braille displays, smart phones, hearing aids, medicine, etc.  
>> 
>> Beta testing is also my way of showing my respect for those blind and
>> low-vision pioneers who came before me and it is a means by which I may, in
>> some small part, leave a legacy to those who will follow.
>> 
>> So, when a product is released with a number of bugs, please try to keep in
>> mind that were it not for beta testers, that number would most likely be
>> much higher.
>> 
>> Most Sincerely,
>> 
>> Mark
>> 
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