My opinion, yes. Very much so. I got my complaints fixed sooner. You can also see their public git commits - https://powercode.com/work.php
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Sep 16, 2016 at 11:43 AM, Chuck McCown <ch...@wbmfg.com> wrote: > Powercode without Simon is like a castrated bull. Looks like a bull but > can it get the job done as things change into the future? > > *From:* That One Guy /sarcasm <thatoneguyst...@gmail.com> > *Sent:* Friday, September 16, 2016 9:39 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Billing system survey rehash > > We use Powercode, they ebb and flow. Other than simon who escaped by the > skin of his teeth after murdering the guy before him I think they have > gladiator fights for the lead role because every time a new lead comes in > the last one disappears off the face of the earth. I imagine being in the > office up there looks like something out of mad max. > > But overall, its a satisfying product, the inventory component is > absolutely useless, but the rest is pretty reliable. Customers like the > feel of the portal interface, I would prefer we had the ability to > manipulate it more, but I also want my own pony named Miguel. > Support responsiveness is normally pretty good, occasionally it gets meh, > but I think you have that with any company depending on the work load. > > What I do like about it, is that I dont have to know much to manage it, > The server build is down to a cut and past CLI job if it needs rebuilt. It > performs well in a decent VM host. > > It really appears they are moving away from user driven development (there > used to be constant interaction) toward more of a programmed development > cycle, which is good and bad, but mostly a positive move. > > It would be nice if they had clean IPAM, i still have a set of excel > spreadsheets for master subnet documentation, but I dont think there is > such a beast in IPAM that would satisfy everyone. > > The ticketing system became super useful once they added external email > accounts, it allowed us to decommission a secondary ticketing system. Its > only good for our ISP side, not our contract services side however because > it doesnt offer clean time tracking or multiple tech separation > > My boss is very frugal when it comes to anything that generates a > recurring cost, and he sees Powercode as a beneficial recurring cost, so > that does say something about the product. > > I cuss them every couple months over something or other, its usually 50/50 > whether its something I screwed up, or a bug in their system, but it always > gets resolved. We have an ongoing issue with email fetching that happens, > but they gave me a cli tool to resolve it, and its caused by something > external and outside their control, so I cant hold it against them. > > There is currently no way to easily reset the tracking metrics on tickets > and times, but thats no deal breaker, they will eventually clean it up. > > If youre looking for actual inventory management with any type of > valuation, its definetly not the product. Azotel had that when we were > looking into them, and I think you could tie in crystal reports to get some > really amazing data, but it seems like Azotel went to sleep > > > On Fri, Sep 16, 2016 at 9:50 AM, Vlad Sedov <v...@atlasok.com> wrote: > >> We've been running Freeside for the last 10 years. It takes a bit of perl >> and linux knowledge to get it running (or just download the VM), but hey, >> what do you want for nothing? >> >> Feature-wise, freeside is on par with the big boys these days.. Can't >> think of anything it doesn't have that an ISP billing system should have. >> The new version even has tower coverage mapping... very WISP-friendly. >> >> >> peace >> >> Vlad >> >> >> >> On 9/16/2016 12:50 AM, TJ Trout wrote: >> >>> >>> Could I trouble you all for a quick survey / recommendation on billing >>> systems? >>> >>> I've been looking at; >>> >>> Power code ( seems like too many red flags with this company) >>> >>> Platypus ( good price, but I don't want to become a dev just to bill my >>> customers) >>> >>> Visp seems like a decent option? >>> >>> Wisp Mon? Don't know much about them, prices seem high, haven't heard >>> anything bad so that's a good sign? >>> >>> Swift fox? ( Seems like unpopular option maybe because they're new?) >>> >>> Sonar? Maybe that's the one? >>> >>> >>> >>> >> > > > -- > If you only see yourself as part of the team but you don't see your team > as part of yourself you have already failed as part of the team. >
