Or the other extreme they never hire anyone to replace people who were very important to the operation … had that happen when I left my previous employer and they (in my opinion) are still coping with it daily ….
> On Sep 27, 2016, at 11:54 AM, CBB - Jay Fuller <[email protected]> > wrote: > > > Just now reading this thread but I think powercode went from like 9 employees > (two public facing) to like....27 or something after Simon and Jacob left. > > That is so common "in the industry" and I don't mean just billing software - > - how often is one departing employee replaced by 3 or 4 people? > > Now lets think about what that says... > >> ----- Original Message ----- >> From: Jeremy <mailto:[email protected]> >> To: [email protected] <mailto:[email protected]> >> Sent: Friday, September 16, 2016 10:55 AM >> Subject: Re: [AFMUG] Billing system survey rehash >> >> Simon is awesome, and Sonar seems to be developing into a great platform. >> However, I agree with Josh. Powercode has definitely improved since he >> left. Issues are quicker to get resolved, and tickets are responded to more >> promptly. I doubt any of this was the fault of Simon being the lead >> developer, but rather a restructuring of responsibilities that took place >> after he left. I have no doubt that Sonar will end up being one of the best >> solutions out there. >> >> On Fri, Sep 16, 2016 at 9:49 AM, That One Guy /sarcasm >> <[email protected] <mailto:[email protected]>> wrote: >>> phpipam isnt developed anymore >>> I have an idle racktables server ready for production, its ugly/sexy and >>> has everything I want except that its got a learning curve I havent sobered >>> up enough to get a full grasp on, but its got all the documentory and >>> reporting features I want, would love it if Bertram bought it out and >>> integrated it, id be so exited Id get the vapors. >>> >>> On Fri, Sep 16, 2016 at 10:43 AM, Josh Reynolds <[email protected] >>> <mailto:[email protected]>> wrote: >>>> Check out phpipam >>>> >>>> On Sep 16, 2016 10:39 AM, "That One Guy /sarcasm" >>>> <[email protected] <mailto:[email protected]>> wrote: >>>>> We use Powercode, they ebb and flow. Other than simon who escaped by the >>>>> skin of his teeth after murdering the guy before him I think they have >>>>> gladiator fights for the lead role because every time a new lead comes in >>>>> the last one disappears off the face of the earth. I imagine being in the >>>>> office up there looks like something out of mad max. >>>>> >>>>> But overall, its a satisfying product, the inventory component is >>>>> absolutely useless, but the rest is pretty reliable. Customers like the >>>>> feel of the portal interface, I would prefer we had the ability to >>>>> manipulate it more, but I also want my own pony named Miguel. >>>>> Support responsiveness is normally pretty good, occasionally it gets meh, >>>>> but I think you have that with any company depending on the work load. >>>>> >>>>> What I do like about it, is that I dont have to know much to manage it, >>>>> The server build is down to a cut and past CLI job if it needs rebuilt. >>>>> It performs well in a decent VM host. >>>>> >>>>> It really appears they are moving away from user driven development >>>>> (there used to be constant interaction) toward more of a programmed >>>>> development cycle, which is good and bad, but mostly a positive move. >>>>> >>>>> It would be nice if they had clean IPAM, i still have a set of excel >>>>> spreadsheets for master subnet documentation, but I dont think there is >>>>> such a beast in IPAM that would satisfy everyone. >>>>> >>>>> The ticketing system became super useful once they added external email >>>>> accounts, it allowed us to decommission a secondary ticketing system. Its >>>>> only good for our ISP side, not our contract services side however >>>>> because it doesnt offer clean time tracking or multiple tech separation >>>>> >>>>> My boss is very frugal when it comes to anything that generates a >>>>> recurring cost, and he sees Powercode as a beneficial recurring cost, so >>>>> that does say something about the product. >>>>> >>>>> I cuss them every couple months over something or other, its usually >>>>> 50/50 whether its something I screwed up, or a bug in their system, but >>>>> it always gets resolved. We have an ongoing issue with email fetching >>>>> that happens, but they gave me a cli tool to resolve it, and its caused >>>>> by something external and outside their control, so I cant hold it >>>>> against them. >>>>> >>>>> There is currently no way to easily reset the tracking metrics on tickets >>>>> and times, but thats no deal breaker, they will eventually clean it up. >>>>> >>>>> If youre looking for actual inventory management with any type of >>>>> valuation, its definetly not the product. Azotel had that when we were >>>>> looking into them, and I think you could tie in crystal reports to get >>>>> some really amazing data, but it seems like Azotel went to sleep >>>>> >>>>> >>>>> On Fri, Sep 16, 2016 at 9:50 AM, Vlad Sedov <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>>> We've been running Freeside for the last 10 years. It takes a bit of >>>>>> perl and linux knowledge to get it running (or just download the VM), >>>>>> but hey, what do you want for nothing? >>>>>> >>>>>> Feature-wise, freeside is on par with the big boys these days.. Can't >>>>>> think of anything it doesn't have that an ISP billing system should have. >>>>>> The new version even has tower coverage mapping... very WISP-friendly. >>>>>> >>>>>> >>>>>> peace >>>>>> >>>>>> Vlad >>>>>> >>>>>> >>>>>> >>>>>> On 9/16/2016 12:50 AM, TJ Trout wrote: >>>>>>> >>>>>>> Could I trouble you all for a quick survey / recommendation on billing >>>>>>> systems? >>>>>>> >>>>>>> I've been looking at; >>>>>>> >>>>>>> Power code ( seems like too many red flags with this company) >>>>>>> >>>>>>> Platypus ( good price, but I don't want to become a dev just to bill my >>>>>>> customers) >>>>>>> >>>>>>> Visp seems like a decent option? >>>>>>> >>>>>>> Wisp Mon? Don't know much about them, prices seem high, haven't heard >>>>>>> anything bad so that's a good sign? >>>>>>> >>>>>>> Swift fox? ( Seems like unpopular option maybe because they're new?) >>>>>>> >>>>>>> Sonar? Maybe that's the one? >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> If you only see yourself as part of the team but you don't see your team >>>>> as part of yourself you have already failed as part of the team. >>> >>> >>> >>> -- >>> If you only see yourself as part of the team but you don't see your team as >>> part of yourself you have already failed as part of the team. >> >
