I read the word “Netflix” and my brain received “Netscape”. Talk about a 
confusing moment...

From: CBB - Jay Fuller 
Sent: Saturday, October 15, 2016 11:33 AM
To: af@afmug.com 
Subject: Re: [AFMUG] "buffering"

I have a smart tv that works fine but won't update.  It is an earlier Netflix 
interface but I actually like it better than the modern interface.....

Sent from my Verizon 4G LTE Smartphone

----- Reply message -----
From: "Ken Hohhof" <af...@kwisp.com>
To: <af@afmug.com>
Subject: [AFMUG] "buffering"
Date: Sat, Oct 15, 2016 12:10 PM

In your experience, does it help if the customer goes through the procedure to 
update the app on the smart TV?


Most of the smart TVs we run into seem to be Samsung.  I know a lot of the 
early ones also didn’t seem to play well with certain WiFi routers.




From: Af [mailto:af-boun...@afmug.com] On Behalf Of Joe Novak
Sent: Saturday, October 15, 2016 11:59 AM
To: af@afmug.com
Subject: Re: [AFMUG] "buffering"


In a lot of the early smart TVs - even some of the new ones - the netflix 
'smart' modulation did not work well if at all. The Roku's and streaming boxes 
usually have perfect support for it. Hulu seems to do good too. Direct TV has 
shit poor bandwidth management, and poor peering as far as we could tell. 


On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <af...@kwisp.com> wrote:

  The most recent customer I think I’ve gotten to clarify the video is actually 
stopping and starting.  Previously he was saying it took a long time to buffer 
but was fine once the picture appeared.  That’s what got me to thinking the 
latest complaint was impatience with how long it took before the video started 
playing, not problems while it was playing.  The next challenge is to find out 
what streaming service he is using, people tend to call them all “Netflix”.  
But I rarely hear about Netflix stopping to buffer because Netflix can switch 
stream rates on the fly, if it’s actually Netflix and it is stopping and 
starting, in my experience it’s usually something other than just slow 
Internet.  Like WiFi dropping out, or packet loss, or a Windows 10 download 
overloading the connection.


  We have transitioned to the point where people sit down in front of their 
“smart TV” and expect to watch TV, who knows what streaming service, but there 
is only one answer if it doesn’t work like old fashioned TV – your Internet is 
too slow.  I had a customer call because she couldn’t watch an online class on 
her computer which was telling her “you  are  not connected to a network”, and 
there was an airplane symbol in the lower right.  Tech support for the online 
college told her that meant her Internet was too slow.  I was tempted to tell 
her the airplane symbol actually meant her Internet was really fast (it’s 
flying), otherwise it would show a car or a turtle.



  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
  Sent: Saturday, October 15, 2016 10:29 AM
  To: af@afmug.com
  Subject: Re: [AFMUG] "buffering"


  I presume the circle thing is spinning when people say buffering.  


  From: Ken Hohhof 

  Sent: Friday, October 14, 2016 8:34 PM

  To: af@afmug.com 

  Subject: Re: [AFMUG] "buffering"


  But that’s not what I’m talking about.  I’m wondering if when a customer 
talks about “buffering”, he really means having to wait for the video to start 


  And maybe I’m confused because I assume everyone is using Netflix.  And I’m 
pretty sure Netflix starts the stream at a low quality so it starts quickly, 
and then ramps up the quality as the buffer fills, since their technology 
allows changing the stream quality on the fly.  Other services like maybe Hulu 
and Amazon Prime may behave differently.


  Also with my default assumption that people are using Netflix, I don’t expect 
rebuffering because it’s been years since Netflix needed to stop and rebuffer 
at a lower stream rate, I think they do that pretty seamlessly now.



  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mathew Howard
  Sent: Friday, October 14, 2016 9:09 PM
  To: af <af@afmug.com>
  Subject: Re: [AFMUG] "buffering"


  Well, people certainly want connections that support multiple streams. Paying 
for it, I'm not so sure about... at least around these parts.


  On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke <eric.kuh...@gmail.com> wrote:

    Have you ever seen a 1080p youtube video load on a 1GbE active-E FTTH ISP 
that has direct peering with Google from a router 2.5ms upstream?  It's a 
beautiful thing.

    People will absolutely pay for connections that support multiple streams, 
take a typical family of 4 or 5 people with kids that want to watch videos on 
tablets simultaneously...


    On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof <af...@kwisp.com> wrote:

      When people say their video is “buffering”, I assume they mean 
re-buffering, where the video stops and starts.


      I’m starting to  wonder if some people are referring to the delay before 
the video starts playing.  Is this a thing?  And do people pay for faster 
Internet just to make the video start faster, like cut 15-20 seconds down to 5 
or 10 seconds?




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