I have a smart tv that works fine but won't update.  It is an earlier Netflix 
interface but I actually like it better than the modern interface.....

Sent from my Verizon 4G LTE Smartphone

----- Reply message -----
From: "Ken Hohhof" <af...@kwisp.com>
To: <af@afmug.com>
Subject: [AFMUG] "buffering"
Date: Sat, Oct 15, 2016 12:10 PM

In your experience, does it help if the customer goes through the procedure to 
update the app on the smart TV? Most of the smart TVs we run into seem to be 
Samsung.  I know a lot of the early ones also didn’t seem to play well with 
certain WiFi routers.   From: Af [mailto:af-boun...@afmug.com] On Behalf Of Joe 
Sent: Saturday, October 15, 2016 11:59 AM
To: af@afmug.com
Subject: Re: [AFMUG] "buffering" In a lot of the early smart TVs - even some of 
the new ones - the netflix 'smart' modulation did not work well if at all. The 
Roku's and streaming boxes usually have perfect support for it. Hulu seems to 
do good too. Direct TV has shit poor bandwidth management, and poor peering as 
far as we could tell. 
On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <af...@kwisp.com> wrote:The most 
recent customer I think I’ve gotten to clarify the video is actually stopping 
and starting.  Previously he was saying it took a long time to buffer but was 
fine once the picture appeared.  That’s what got me to thinking the latest 
complaint was impatience with how long it took before the video started 
playing, not problems while it was playing.  The next challenge is to find out 
what streaming service he is using, people tend to call them all “Netflix”.  
But I rarely hear about Netflix stopping to buffer because Netflix can switch 
stream rates on the fly, if it’s actually Netflix and it is stopping and 
starting, in my experience it’s usually something other than just slow 
Internet.  Like WiFi dropping out, or packet loss, or a Windows 10 download 
overloading the connection. We have transitioned to the point where people sit 
down in front of their “smart TV” and expect to watch TV, who knows what 
streaming service, but there is only one answer if it doesn’t work like old 
fashioned TV – your Internet is too slow.  I had a customer call because she 
couldn’t watch an online class on her computer which was telling her “you  are  
not connected to a network”, and there was an airplane symbol in the lower 
right.  Tech support for the online college told her that meant her Internet 
was too slow.  I was tempted to tell her the airplane symbol actually meant her 
Internet was really fast (it’s flying), otherwise it would show a car or a 
turtle.  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Saturday, October 15, 2016 10:29 AM
To: af@afmug.com
Subject: Re: [AFMUG] "buffering"
I presume the circle thing is spinning when people say buffering.  

From: Ken Hohhof 
Sent: Friday, October 14, 2016 8:34 PM
To: af@afmug.com 
Subject: Re: [AFMUG] "buffering"

But that’s not what I’m talking about.  I’m wondering if when a customer talks 
about “buffering”, he really means having to wait for the video to start 
playing. And maybe I’m confused because I assume everyone is using Netflix.  
And I’m pretty sure Netflix starts the stream at a low quality so it starts 
quickly, and then ramps up the quality as the buffer fills, since their 
technology allows changing the stream quality on the fly.  Other services like 
maybe Hulu and Amazon Prime may behave differently. Also with my default 
assumption that people are using Netflix, I don’t expect rebuffering because 
it’s been years since Netflix needed to stop and rebuffer at a lower stream 
rate, I think they do that pretty seamlessly now.  From: Af 
[mailto:af-boun...@afmug.com] On Behalf Of Mathew Howard
Sent: Friday, October 14, 2016 9:09 PM
To: af <af@afmug.com>
Subject: Re: [AFMUG] "buffering" Well, people certainly want connections that 
support multiple streams. Paying for it, I'm not so sure about... at least 
around these parts.
On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke <eric.kuh...@gmail.com> wrote:Have 
you ever seen a 1080p youtube video load on a 1GbE active-E FTTH ISP that has 
direct peering with Google from a router 2.5ms upstream?  It's a beautiful 
People will absolutely pay for connections that support multiple streams, take 
a typical family of 4 or 5 people with kids that want to watch videos on 
tablets simultaneously...
On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof <af...@kwisp.com> wrote:When people 
say their video is “buffering”, I assume they mean re-buffering, where the 
video stops and starts. I’m starting to  wonder if some people are referring to 
the delay before the video starts playing.  Is this a thing?  And do people pay 
for faster Internet just to make the video start faster, like cut 15-20 seconds 
down to 5 or 10 seconds?

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