It was animated on my end.


On 10/15/2016 5:24 PM, Ken Hohhof wrote:

Why didn’t the animated GIF come through as animated? Is it because I sent it embedded rather than attached? But I’ve done that with animated emoticons before and it worked. Is it because I’m using Outlook now?

*From:*Af [] *On Behalf Of *Josh Reynolds
*Sent:* Saturday, October 15, 2016 7:16 PM
*Subject:* Re: [AFMUG] "buffering"


On Oct 15, 2016 6:51 PM, "Robert Andrews" < <>> wrote:

    As the original webmaster at netscape, thanks for the memories....

    On 10/15/2016 10:55 AM, Ken Hohhof wrote:

        Yep, here’s your video:

        *From:*Af [
        <>] *On Behalf Of *Chuck McCown
        *Sent:* Saturday, October 15, 2016 12:48 PM
        *To:* <>
        *Subject:* Re: [AFMUG] "buffering"

        I read the word “Netflix” and my brain received “Netscape”.
        Talk about a
        confusing moment...

        *From:*CBB - Jay Fuller

        *Sent:*Saturday, October 15, 2016 11:33 AM

        *To:* <> <

        *Subject:*Re: [AFMUG] "buffering"

        I have a smart tv that works fine but won't update. It is an
        Netflix interface but I actually like it better than the modern

        Sent from my Verizon 4G LTE Smartphone

        ----- Reply message -----
        From: "Ken Hohhof" < <>
        < <>>>
        To: < <> <
        Subject: [AFMUG] "buffering"
        Date: Sat, Oct 15, 2016 12:10 PM

        In your experience, does it help if the customer goes through the
        procedure to update the app on the smart TV?

        Most of the smart TVs we run into seem to be Samsung. I know a
        lot of
        the early ones also didn’t seem to play well with certain WiFi

        *From:*Af [
        <>] *On Behalf Of *Joe Novak
        *Sent:* Saturday, October 15, 2016 11:59 AM
        *To:* <> <
        *Subject:* Re: [AFMUG] "buffering"

        In a lot of the early smart TVs - even some of the new ones - the
        netflix 'smart' modulation did not work well if at all. The
        Roku's and
        streaming boxes usually have perfect support for it. Hulu
        seems to do
        good too. Direct TV has shit poor bandwidth management, and
        poor peering
        as far as we could tell.

        On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <
        < <>>> wrote:

            The most recent customer I think I’ve gotten to clarify
        the video is
            actually stopping and starting.  Previously he was saying
        it took a
            long time to buffer but was fine once the picture
        appeared.  That’s
            what got me to thinking the latest complaint was
        impatience with how
            long it took before the video started playing, not
        problems while it
            was playing.  The next challenge is to find out what streaming
            service he is using, people tend to call them all
        “Netflix”.  But I
            rarely hear about Netflix stopping to buffer because
        Netflix can
            switch stream rates on the fly, if it’s actually Netflix
        and it is
            stopping and starting, in my experience it’s usually
        something other
            than just slow Internet.  Like WiFi dropping out, or
        packet loss, or
            a Windows 10 download overloading the connection.

            We have transitioned to the point where people sit down in
        front of
            their “smart TV” and expect to watch TV, who knows what
            service, but there is only one answer if it doesn’t work
        like old
            fashioned TV – your Internet is too slow.  I had a
        customer call
            because she couldn’t watch an online class on her computer
        which was
            telling her “you  are  not connected to a network”, and
        there was an
            airplane symbol in the lower right.  Tech support for the
            college told her that meant her Internet was too slow.  I was
            tempted to tell her the airplane symbol actually meant her
            was really fast (it’s flying), otherwise it would show a
        car or a

            *From:*Af [
        <>] *On Behalf Of *Chuck McCown
            *Sent:* Saturday, October 15, 2016 10:29 AM
            *To:* <>
        < <>>
            *Subject:* Re: [AFMUG] "buffering"

            I presume the circle thing is spinning when people say

            *From:*Ken Hohhof

            *Sent:*Friday, October 14, 2016 8:34 PM

            *To:* <>
        < <>>

            *Subject:*Re: [AFMUG] "buffering"

            But that’s not what I’m talking about.  I’m wondering if
        when a
            customer talks about “buffering”, he really means having
        to wait for
            the video to start playing.

            And maybe I’m confused because I assume everyone is using
            And I’m pretty sure Netflix starts the stream at a low
        quality so it
            starts quickly, and then ramps up the quality as the
        buffer fills,
            since their technology allows changing the stream quality
        on the
            fly.  Other services like maybe Hulu and Amazon Prime may

            Also with my default assumption that people are using
        Netflix, I
            don’t expect rebuffering because it’s been years since Netflix
            needed to stop and rebuffer at a lower stream rate, I
        think they do
            that pretty seamlessly now.

            *From:*Af [
        <>] *On Behalf Of *Mathew Howard
            *Sent:* Friday, October 14, 2016 9:09 PM
            *To:* af < <>
        < <>>>
            *Subject:* Re: [AFMUG] "buffering"

            Well, people certainly want connections that support multiple
            streams. Paying for it, I'm not so sure about... at least
            these parts.

            On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke
        < <>
        <>>> wrote:

                Have you ever seen a 1080p youtube video load on a
        1GbE active-E
                FTTH ISP that has direct peering with Google from a
        router 2.5ms
                upstream?  It's a beautiful thing.

                People will absolutely pay for connections that
        support multiple
                streams, take a typical family of 4 or 5 people with
        kids that
                want to watch videos on tablets simultaneously...

                On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof
        < <>
                < <>>> wrote:

                    When people say their video is “buffering”, I
        assume they
                    mean re-buffering, where the video stops and starts.

                    I’m starting to  wonder if some people are
        referring to the
                    delay before the video starts playing.  Is this a
                    And do people pay for faster Internet just to make
        the video
                    start faster, like cut 15-20 seconds down to 5 or
        10 seconds?

Reply via email to