For my new app, soon to be released we will be using a ticket based system.
The only way to go, you can outsource it too if your biz really takes off. There are tons of open source ticket based help desk systems and zendesk.comis hosted, gets the job done for only $9 a month. Dump the email support and use a ticket system, it will free you up tons. Like when a user replies but their email client does not forward the prior thread. You never want that to happen. Just my two cents and experience having run some large launches and apps.... Chris Lang -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
