Yes Patrick,

You are correct.  Yes we are pointing new oracle client 64 bit for install
upgrade. Do you know any fix or solution for this?
-- 
Sandeep Pandey
Remedy Developer

On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi <[email protected]> wrote:

> **
> But you are using 7.1 : that does not use 64 bit, so here is the thought.
> Is you box with oracle 32 bit client 10 let's say and 11.2 in the same box,
> so is your selection for the install pointing to the new client? Just
> asking. 2 different paths... Just a thought
>
> Sent from my iPhone
>
> On Oct 23, 2012, at 7:49, Sandeeps Pandey <[email protected]>
> wrote:
>
> ** Hi Patrick,
>
>
> We are using 64 bit clients only. But not able to proceed.
>
> Checked everything tnsnames.ora, listner, env etc in place and running
> fine.
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
> On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi <[email protected]>wrote:
>
>> **
>> 64 bit libraries
>> You went from 32 to 64
>> You need 64bit client looks like ur issue
>>
>> Sent from my iPhone
>>
>> On Oct 23, 2012, at 6:55, Karthik <[email protected]> wrote:
>>
>> ** I had this issue way back when i was installing 5.x on HP UX and it
>> was issue with oracle binaries being wrongly installed.
>>
>> Did you check the compatibility matrix and install the correct binaries?
>> Double check this please as the error says the same here
>>
>> - Karthik
>>
>> On 23 October 2012 16:10, Sandeep Pandey <[email protected]>wrote:
>>
>>> ** Dear List,
>>>
>>> We are facing one issue when we trying to upgrade the 7.1 P11 to 7.6.04
>>> SP 3 ARS on HP-UX i3. We are running installer and one point of time
>>> getting below error.
>>>
>>> Warning! Failed to connect to the database.
>>> Possible causes: tnsnames.ora does not exist or has incorrect connection
>>> details
>>> Missing 64 bit Oracle client libraries
>>> Insufficient privileges for oracle client libraries.
>>>
>>> Error in insall log:
>>> LOG EVENT {Description=[SET PROPERTY
>>> BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
>>> (Oct 22 2012 12:49:22.319 PM
>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>    LOG EVENT {Description=[SET PROPERTY
>>> VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>> (Oct 22 2012 12:49:22.329 PM
>>> +0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
>>>    LOG EVENT {Description=[Validation
>>> error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>> (Oct 22 2012 12:49:22.764 PM
>>> +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
>>>    LOG EVENT {Description=[COMPLETED
>>> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
>>> (Oct 22 2012 12:51:12.791 PM
>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>    LOG EVENT {Description=[SET PROPERTY
>>> VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
>>> (Oct 22 2012 12:51:12.811 PM
>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>    LOG EVENT {Description=[SET PROPERTY VALIDATION_FEATURE],Detail=[]}
>>>
>>> We did so many things but no help.
>>>
>>> Anyone see or fix?
>>>
>>>
>>> --
>>> Sandeep Pandey
>>> Remedy Developer
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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