prior to installing can you use sqlplus and login,
can you do a TNSPING?
if those are working -- off the 64bit side.. then you should be fine..
but if you LD_LIBRARY_PATH is pointing to the 32bit, first, and not the
64bit first..
and you cannot use the sqlplus from the 11..  this is a great start

On Tue, Oct 23, 2012 at 8:27 AM, Sandeep Pandey <[email protected]>wrote:

> ** Yes Patrick,
>
> You are correct.  Yes we are pointing new oracle client 64 bit for install
> upgrade. Do you know any fix or solution for this?
>
> --
> Sandeep Pandey
> Remedy Developer
>
> On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi <[email protected]>wrote:
>
>> **
>> But you are using 7.1 : that does not use 64 bit, so here is the thought.
>> Is you box with oracle 32 bit client 10 let's say and 11.2 in the same box,
>> so is your selection for the install pointing to the new client? Just
>> asking. 2 different paths... Just a thought
>>
>> Sent from my iPhone
>>
>> On Oct 23, 2012, at 7:49, Sandeeps Pandey <[email protected]>
>> wrote:
>>
>> ** Hi Patrick,
>>
>>
>> We are using 64 bit clients only. But not able to proceed.
>>
>> Checked everything tnsnames.ora, listner, env etc in place and running
>> fine.
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>>
>> On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi <[email protected]>wrote:
>>
>>> **
>>> 64 bit libraries
>>> You went from 32 to 64
>>> You need 64bit client looks like ur issue
>>>
>>> Sent from my iPhone
>>>
>>> On Oct 23, 2012, at 6:55, Karthik <[email protected]> wrote:
>>>
>>> ** I had this issue way back when i was installing 5.x on HP UX and it
>>> was issue with oracle binaries being wrongly installed.
>>>
>>> Did you check the compatibility matrix and install the correct binaries?
>>> Double check this please as the error says the same here
>>>
>>> - Karthik
>>>
>>> On 23 October 2012 16:10, Sandeep Pandey <[email protected]>wrote:
>>>
>>>> ** Dear List,
>>>>
>>>> We are facing one issue when we trying to upgrade the 7.1 P11 to 7.6.04
>>>> SP 3 ARS on HP-UX i3. We are running installer and one point of time
>>>> getting below error.
>>>>
>>>> Warning! Failed to connect to the database.
>>>> Possible causes: tnsnames.ora does not exist or has incorrect
>>>> connection details
>>>> Missing 64 bit Oracle client libraries
>>>> Insufficient privileges for oracle client libraries.
>>>>
>>>> Error in insall log:
>>>> LOG EVENT {Description=[SET PROPERTY
>>>> BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
>>>> (Oct 22 2012 12:49:22.319 PM
>>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>>    LOG EVENT {Description=[SET PROPERTY
>>>> VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>>> (Oct 22 2012 12:49:22.329 PM
>>>> +0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
>>>>    LOG EVENT {Description=[Validation
>>>> error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>>> (Oct 22 2012 12:49:22.764 PM
>>>> +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
>>>>    LOG EVENT {Description=[COMPLETED
>>>> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
>>>> (Oct 22 2012 12:51:12.791 PM
>>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>>    LOG EVENT {Description=[SET PROPERTY
>>>> VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
>>>> (Oct 22 2012 12:51:12.811 PM
>>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>>    LOG EVENT {Description=[SET PROPERTY VALIDATION_FEATURE],Detail=[]}
>>>>
>>>> We did so many things but no help.
>>>>
>>>> Anyone see or fix?
>>>>
>>>>
>>>> --
>>>> Sandeep Pandey
>>>> Remedy Developer
>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Patrick Zandi

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