>>>>> "Matt" == Matt Disney <[email protected]> writes:
Matt> Funny little issue. Matt> I've always worked places with weekly oncall (or help desk) rotations and Matt> they always started on Monday, but in almost every case the new Monday Matt> oncall person was responsible for addressing non-critical events that came Matt> in over the weekend. That non-alignment of accountability IRL vs what is Matt> documented (i.e. the oncall rotation list) triggers my OCD. For that Matt> reason, I've often thought a rotation change on other weekdays would make Matt> more sense but have been unable to convince my peers of that in order to Matt> try it. Matt> Can anyone comment on weekly oncall/helpdesk rotations that Matt> start on days other than Monday and how you liked it? Currently we do Unix oncall changeover on Thursdays. This means that the oncall is for the upcoming weekend and the following week. Gives you time to get ready and if you miss the changeover (done by the person leaving oncall usually, since they have the incentive...) it can be caught on a weekday. Since we're split EST vs PST, and I'm the only EST Unix guy, I usually end up handling all the minor crap that happens over night, whether I'm oncall or not. At a previous job, we have enough guys and just one site, that each of us had two helpdesk (again, unix only) shifts per-week. One morning, one afternoon. The morning person was responsible for handling any tickets that came in overnight and looking at system problems, etc. Handling tickets could be as easy as "I don't know how to do this, I'll give it to Bob", or you would just handle the issue. This let project work get done more quickly and in a more focused manner. I guess what I'm saying is that on-call is a seperate issue from helpdesk and/or handling overnight problems in my view. John _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
