On Fri, 2 Mar 2012, Doug Hughes wrote:
On 3/2/2012 9:39 AM, Matt Disney wrote:
Funny little issue.
I've always worked places with weekly oncall (or help desk) rotations and
they always started on Monday, but in almost every case the new Monday
oncall person was responsible for addressing non-critical events that came
in over the weekend. That non-alignment of accountability IRL vs what is
documented (i.e. the oncall rotation list) triggers my OCD. For that
reason, I've often thought a rotation change on other weekdays would make
more sense but have been unable to convince my peers of that in order to
try it.
Can anyone comment on weekly oncall/helpdesk rotations that start on days
other than Monday and how you liked it?
We have a pass-around oncall blackberry that is tied into the corp mail
system. When you have it, you're oncall. We swap it at our weekly meeting,
which currently happens on Wednesdays. It works fine for us!
We did this type of thing as well (it seems to work much better than
people having to lookup the right number to call depending on who is on
duty right now), we also had a secondary on-call phone with the first one
set to forward the call to the second if it wasn't answered fast enough
(and the second went to the manager)
we did the rotation in our monday meeting, with the outgoing person being
responsible for everything that starts up to the time they hand over the
phone (and yes, if monday is a holiday, or the person is out on monday,
they are responsible for the issues until they hand over the phone on
tuesday)
David Lang
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