On 3/2/2012 9:48 AM, John Stoffel wrote:
Handling tickets could be as easy as "I don't know how to do this,
I'll give it to Bob", or you would just handle the issue. This let
project work get done more quickly and in a more focused manner.
I guess what I'm saying is that on-call is a seperate issue from
helpdesk and/or handling overnight problems in my view.
John
I agree, and I didn't catch this distinction the first time. Oncall
isn't necessarily responsible for
fixing everything that happened. Oncall is responsible for dispatch.
That may mean dispatch
to self if that person is the best person for the long term fix, or it
may mean dispatch to somebody
else if somebody else is the best person, or it may mean dispatch to a
ticket for best-effort.
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