On 02.03.2012 22:17, [email protected] wrote:
One thing we did for a while was that we had a phone in the office that forwarded to the on-call person. It was the responsibility of the outgoing on-call person to change the forwarding (so that if you forgot, you suffered for it :-)
We still have this, as we are required to actually answer the call to the 24/7 oncall phone number, not take a message. It has been working fairly well for years now, except for the cases where on call had to be switched (i.e. person on call suddenly can't perform the duty any more for whatever reason) in the odd hours when there was no one in the office.
Speaking of which, how do those web/cloud on call service providers handle cases like this? I saw this blog entry on pagerduty http://blog.pagerduty.com/2012/02/triggering-an-alert-from-a-phone-call-code-sample/ but this involves taking a message, which in our case is a big no no. It would be really handy to have a number that you can call or forward to and have the whoever is on call phone ring, but I can't really see that option anywhere.
it worked, but not nearly as well as handing around a physical phone/pager.
That means that person on call needs to carry two phones. Yuck. _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
